For business computer networks located throughout the state of Pennsylvania, Progent's Microsoft and Cisco qualified engineers can deliver phone assistance and remote troubleshooting to solve your computer system issues quickly and cost effectively. Progent has developed enterprise-level skills, software utilities, and support databases to troubleshoot and resolve network problems without the cost and delays associated with on-site technical service calls.
If your Pennsylvania small business is situated outside of the larger metropolitan areas such as Philadelphia, Pittsburgh, Allentown, or Erie, your local computer support options may be limited in skills, or not available during urgent situations. This results in a network environment that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís team of network consultants average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical projects for a varied range of clients. This means you get not only the technical skills needed for the job, but a consultant with demonstrated methods for applying those skills to deliver cost effective network solutions.
Progent's Online Consulting, Development and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's certified Excel and Office 365 Excel consultants offer a broad range of remote services to assist you to plan, program, pilot test, deploy, administer, and troubleshoot business applications powered by any version of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can assist your business to upgrade your current Excel applications to the newest releases of Excel, support Excel on iOS and Google Android smart phones and tablets, and identify and fix compatibility problems between different versions of Excel. Progent can provide as-needed help to organizations who need a fast fix to a stubborn problem associated with Excel and Progent also offers comprehensive project management support for upgrading or creating line-of-business applications based on Excel. Progent's affordable webinar training classes for Office Excel can be customized to address the needs of individuals or teams.
BI Reporting and Analytics Consulting
Progentís business information reporting experts offer remote and on premises expertise to help you with any phase of business intelligence reporting from debugging or modernizing reports to designing and deploying an advanced business intelligence solution. Progent's management reporting consultants can help you to maintain your existing BI environment, assist you to migrate databases and applications from a discontinued reporting product to a modern solution, and deliver custom remote mentoring tailored to your specific needs. Progentís management reporting consultants offer experience in the leading BI reporting and visualization platforms such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.
Disaster Recovery/Business Continuity Planning Consulting Support
Progent offers advanced remote consulting for business continuity planning, testing, and training to help your company to prepare for possible disasters, minimize downtime for your most critical network operations, avoid data loss, and comply with examiners' letters and business obligations. Progent's business continuity experts can team with your executive and network support group to perform risk and business impact evaluation, identify interdependencies, specify the assets required to run your business, prioritize key IT services and define acceptable restoration times, select colocation sites, configure safe remote access capability for key employees, plan emergency notification mechanisms and define responsibilities for personnel, document a comprehensive recovery plan, and provide training for key people to carry your business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to create an affordable disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's massive Azure public cloud.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can assist organizations to configure Progent's ProSight Email Guard Security Gateway to enforce specified content security policies for scanning the content of email messages and attachments and preventing users from sending confidential or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help avoid being blacklisted and stay in compliance with industry security standards and regulatory mandates like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read more about the entire ProSight line of value-priced managed services for small businesses.
Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP experts offer Cisco UC540 consulting support to assist you to manage your legacy UC500 VoIP gateway or design and carry out an efficient upgrade to a modern IP telephony and voicemail system.
MySQL Application Development and DBA Consulting
Progent's MySQL software developers and database administrators can provide cost-effective remote database administration or software programming support and can help businesses of all sizes to integrate and maintain MySQL within a robust network infrastructure that provides advanced performance, expandability, and security. Progent also has proven skill helping businesses port databases from an Oracle environment to MySQL.
NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering with continual replication to provide rapid, zero data loss disaster recovery between sites that are up to 185 miles (300km) apart. Progent offers access to a NetApp MetroCluster expert who can help your business to design, deploy, administer, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that aligns with your functional needs and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by delivering guidance with tasks such as assigning disk pools and shelf IDs, arranging plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, setting up a configuration replication network, and verifying your DR solution to prove compliance with information assurance standards and government requirements.
After-hours Online Support
Progent's economical extended hours online technical support program offers clients round-the-clock access to remote technical support from Progent's Technical Response Center (TRC). Support services available outside standard work hours include resolving problems with Microsoft servers, Microsoft Windows desktop support, assistance with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.
Consulting and Troubleshooting Expertise for SCOM 2012
Progent's Microsoft-certified Microsoft SCOM 2012 consulting experts have over a decade of background designing, implementing, optimizing and repairing System Center Operations Manager solutions and can provide companies of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to plan an architecture for SCOM 2012 servers that provides the performance and resilience required to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also assist you to install and tune SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to assist you to fix critical problems uncovered by Microsoft SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager consulting services to assist you to migrate cost-effectively from SCOM 2012 to Operations Manager 2016.
Team Approach to Support and Technical Issue Escalation
Information networks have grown increasingly complex. At the same time, most small business networks include software and hardware from dozens of different manufactures. All this makes network integration and support increasingly difficult. It is impossible for even the most talented engineer to have deep familiarity in all facets of information technology, or extensive hands-on experience in the enormous range of products, models, and revisions that small businesses include in their IT networks. Progent utilizes a team methodology to network support and depends on subject matter experts to bring high-level knowledge when necessary to resolve complex technical issues efficiently, at the lowest expense to your company.
Exchange 2010 Migration Help
Progent's Microsoft-certified Exchange Server 2010 engineers can assist your organization to maintain and troubleshoot your current Exchange Server 2010 deployment or provide the expertise of certified Exchange Server 2016 professionals and Exchange Online consultants to help you determine the benefits of migrating to a current version of Microsoft Exchange that offers fast ROI by improving your productivity, cutting the expense of equipment and support, simplifying management, and integrating your vital communications platforms.
Talk to a Progent Network Support Expert
To learn how you can access a Progent computer support expert for online or onsite assistance in , phone 1-800-993-9400 or visit Online Network Help.