In addition to providing fast access to guidance from top-tier IT consultants and subject matter experts (SBEs) to help Philadelphia, Pennsylvania organizations to resolve discrete IT problems or longer-term projects, Progent offers short-term supplemental staffing to deal with more broadly defined services like desktop help, network management, and Call Center response. Short-term staffing makes it possible for businesses to respond to planned or surprise increases in demand for network personnel, which may result from scenarios like company mergers, data center moves, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory changes. Short-term supplemental staffing can also fill voids left by the absence of in-house IT personnel because of scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services offer organizations the flexibility to respond to surges in demand for network personnel without dealing with the costs and hassle associated with identifying and hiring professional IT help and without the risk of adding to your full-time head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Shared Center Service
- Fast availability of seasoned IT professionals
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your full-time IT staff
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Strong working relationship with a world-class, full-service resource for network support
Progent's co-managed Help Desk Call Center program is a proven on-going staff expansion alternative that allows IT groups to share the responsibilities of Help Desk Call Center support transparently between their full-time IT personnel and Progent's nationwide team of IT support experts. Working as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk program is a joint service solution powered by the industry's leading shared PSA tool for streamlining, service calls, generating tickets, assigning ownership, tracking progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT expertise for organizations of all sizes throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Philadelphia, Pennsylvania Organizations
Progent's nationwide roster of certified consultants offers Philadelphia, Pennsylvania businesses a broad range of online technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Temporary Staffing Services for Philadelphia, Pennsylvania Businesses
To find out more about Progent's temporary staff augmentation services for Philadelphia, Pennsylvania businesses, call 800-993-9400 or visit Contact Progent.