Enlarging your remote workforce may have a major effect on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Phoenix organization to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent can provide services ranging from as-needed guidance for getting you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Phoenix, Arizona companies to with any facet of creating a high-functioning remote work ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Services for At-Home Workers
A rapid, organization-wide transition to a teleworker workforce, which might be the result of a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of online technical support experts combined with world-class ticketing and tracking software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or update their active trouble tickets, enter information, and upload screen captures and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables your business to supplement your existing Call Desk team by sharing responsibilities for Support Desk support services seamlessly between your in-house IT support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can help your business to deliver best-in-class IT support to your teleworkers, visit Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Phoenix, Arizona company, call 1-800-993-9400 or go to Contact Progent.