In addition to providing rapid access to top-tier IT professionals and subject matter experts (SMEs) to assist Phoenix, Arizona companies with specific technical issues or longer-term initiatives, Progent can provide short-term staff augmentation to deal with more generalized services such as desktop support, IT administration, and Call Center response. On-demand staffing can help organizations to deal with planned or unexpected increases in demand for IT services, which may be caused by scenarios like mergers and acquisitions, site moves, technology upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory changes. Temporary IT staff augmentation can also cover voids caused by the absence of in-house staff members due to vacations, illness, termination, or other reasons.

Benefits of Progent's Temporary IT Staffing Program
Progent's temporary staff augmentation services give businesses the versatility to respond to increases in requirements for IT personnel without being saddled with the costs and hassle that come with reviewing and hiring professional technical help and without the burden of adding to your permanent staff size.

Key features of Progent's short-term supplemental staffing services include:

  • Rapid availability of reliable network professionals
  • Simple initiation, cessation, and re-engagement of services
  • Seamless extension of your in-house IT staff
  • Comprehensive documentation of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Strong working relationship with a world-class, full-service source for network support
Progent's Co-managed Help Desk Call Center Service
Progent's shared Help Desk service is a proven on-going staff augmentation alternative that enables IT organizations to divide the work of Call Center support seamlessly between their in-house network personnel and Progent's extensive team of IT support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's shared Help Desk Call Center program is a joint service solution powered by the leading shared PSA tool for managing, service requests, ticketing, assigning ownership, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has two decades of background providing online and onsite IT expertise for organizations throughout the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Phoenix, Arizona Businesses
Progent's nationwide team of certified engineers can deliver Phoenix, Arizona companies a wide range of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term Staff Augmentation for Phoenix, Arizona Companies
To find out more about Progent's short-term supplemental staffing services for Phoenix, Arizona businesses, call 800-993-9400 or visit Contact Progent.