Enlarging your at-home workforce can have a significant impact on IT infrastructure, security, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Plano company to pick the right tools and adhere to leading practices in creating and operating a safe virtual office solution for telecommuters that facilitates teamwork and returns top value. Progent offers services that go from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Plano, Texas organizations to with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, data security, data protection solutions, and centralized management.

Help Desk Support for Telecommuters
A fast, company-wide changeover to a teleworker business model, which could be activated by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote IT support experts combined with world-class ticketing and follow-up software to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update the status of their active tickets, add information, and append screen captures and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your business to expand your current Help Desk Call Center organization by sharing delivery of Call Desk services transparently between your regular IT support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support model based on the leading professional services automation platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Call Center Augmentation Services can enable your business to provide world-class desktop support to your from-home workers, refer to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your Plano, Texas organization, phone 1-800-993-9400 or go to Contact Progent.