Enlarging your at-home workforce can have a significant impact on IT infrastructure, security, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Plano company to select the right technologies and adhere to leading practices in building and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide services that go from on demand guidance for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Plano, Texas companies to with any facet of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

VoIP Solutions for Remote Workers
Expanding the corporate phone system to accommodate remote users is critical to maintaining a productive at-home workforce. A broad range of cloud-centric IP voice products are popular with small and mid-size businesses to support remote users. Many enterprises rely on Cisco's current or legacy products for IP voice management. Progent can help businesses of all sizes to plan or tune a remote VoIP service that delivers the versatility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist organizations optimize their current Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps used throughout the network. CUCM supports other mixed media services like messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit CUCM expertise.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your current CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older VoIP platforms, see CallManager consulting.
  • Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and provide as-needed integration and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive telecommuter solution for your Plano, Texas business, phone 1-800-993-9400 or refer to Contact Progent.