Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Portland
ProgentProgentís consulting services for network service organizations in Portland Oregon allows your company to provide your customers Progent's consulting and Help Desk support with your company's own branding as a transparent augmentation of your in-house network services team. These services can ease the way for you to add to your revenue, fill out your service catalog, create happy customers, and improve your bottom line.

Progentís nationwide team of network infrastructure experts, desktop support specialists, IT administrators, and data security consultants have worked as transparent supplements to the support groups of some of the country's largest IT service firms. Progentís breadth and depth of expertise allows you to broaden the capabilities of your IT support practice, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is a network support firm with two decades of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent computer services firm in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your customers of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but also a hassle to configure and manage. Small or niche IT support organizations do not have the required resources. Progent's Service Desk and ticketing solution gives IT support organizations an economical way to retain their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution allow you to increase your physical and virtual support workload, the diversity of technologies your firm can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
  • Normal support times are from 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metro areas is available throughout the country at additional cost.
  • You retain complete control of your customers and billing.
  • Your clients enter incident reports via your custom branded Internet portal, an 800 phone number, or by sending a message to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information on Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows you to become a single point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your staff and strategic in-house competencies steadily without being forced to decline new business due to a gap in in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support team, under your management, and bills your firm instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Documentation: Progent uses an enterprise-class service documentation platform to ensure that all services delivered are fully documented. This allows you to shift account assignments to internal consultants once you have enough people and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and efficiently accept more opportunities outside your core fields of expertise and open new territories without assuming the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum network service provider by delivering more services to more customers under your own company name.
  • Add to Your Services Catalog: Progent offers world-class support in a wide range of IT disciplines and can act as a reliable resource for expanding your IT support operations.
  • Rapid Problem Escalation: With a sizable team of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online network support ranging from Call Center support to advanced consulting. Effective online service saves money and produces fast solutions.
  • Top Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Portland, Oregon Organizations
Progent's veteran roster of certified consultants and technical experts offers Portland, Oregon companies a broad array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Program for Network Service Organizations in Portland, Oregon
For additional details about Progent's consulting program for IT service organizations in Portland, Oregon, call 1-800-993-9400 or see Contact Progent.