Enlarging your remote workforce can have a significant effect on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of background assisting SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Portland organization to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent can provide services ranging from on demand guidance for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Portland, Oregon companies to succeed with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A fast, organization-wide changeover to a teleworker business model, which could be motivated by an epidemic or as an element of a disaster recovery process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote technical support experts combined with enterprise-class ticketing and tracking software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or update the status of their current trouble tickets, enter details, and upload screenshots and attachments. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your company to supplement your existing Call Desk staff by splitting delivery of Call Center support seamlessly between your in-house IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service uses a co-sourcing support solution based on the leading professional services automation tool for managing service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can enable your company to provide world-class technical support to your at-home employees, see Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Portland, Oregon company, call 1-800-993-9400 or refer to Contact Progent.