Portland At Home Workforce Connectivity Support Services
Help Desk Call Center Solutions Consulting Experts
Enlarging your remote workforce can have a major effect on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Portland company to pick the right tools and follow best practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide support services that go from as-needed expertise for helping you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Portland, Oregon companies to succeed with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, data security, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A rapid, company-wide transition to a telecommuter workforce, which might be activated by an epidemic or as part of a disaster recovery plan, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services allow organizations to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of online technical support specialists along with enterprise-class trouble ticketing and tracking software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or revise their current trouble tickets, enter information, and upload screenshots and relevant files. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service allows your company to supplement your current Help Desk team by splitting responsibilities for Call Desk support transparently between your in-house support personnel and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a collective support solution based on the number one PSA platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class technical support to your at-home workforce, go to Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Portland, Oregon business, phone
An index of content::
SQL Server 2017 Mobile Reports Remote Support Services
Best Engineer SQL Server 2017 Reporting Services
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business advantages of migrating to SQL Server 2017 and can help your organization to design and implement a cost-effective migration of your databases and applications to any deployment architecture including local, cloud-based, or hybrid. Progent's consultants offer remote or onsite support ranging from as-needed design review or debugging to end-to-end project management to ensure your SQL Server 2017 project is carried out on time and within budget.
Jabber and Exchange IT Consulting
Jabber Voice Messaging Online Support Services
Progent's Cisco Jabber consultants offer remote or onsite expertise to assist businesses of all sizes to plan, deploy, maintain, update or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for the products, technologies and services that go into creating an end-to-end Cisco Jabber collaboration solution including Cisco network devices and management tools, Microsoft 365 applications, Windows and Mac desktops, iOS and Android smartphones, SIP interfaces, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.
Specialist Microsoft System Center Operations Manager
MOM 2007 Consultant Services
Small to middle size businesses can now get all the benefits of System Center Operations Manager 2007 and also have quick access to Progent's Microsoft certified IT support professionals. With Progent's economically priced IT support packages, mid-size organizations can choose a basic co-sourcing service program based on System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small and midsize company information systems world-class reliability, protection and productivity.
Service Microsoft Solutions Framework Project Methodology
MSF Network Installations
When conducting IT projects for corporate clients, Progent uses a structured methodology based on specified milestones so as to meet financial, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design proposals, pilots, design tuning, and expert implementation. All phases are documented to provide a comprehensive summary of IT services delivered and to assist in downstream network support.
Windows Server 2022 Disaster Recovery Network Consultant
Windows 2022 Technology Consulting
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to design and implement an efficient upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid model that integrates cloud-hosted Windows Server on Azure with an on-prem implementation of Windows Server 2022.
Database DBA Remote Support Services
Consulting Services Database Applications
Progent's Microsoft-certified relational database developers can provide small and midsize businesses online support for leading RDBMS platforms including Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include software installation and integration, application design and coding, management services, synchronization solutions, capacity planning, performance tuning, migration, security and compliance, backup and recovery systems, troubleshooting, and webinar training.
iPad patch management Technology Professional
Engineers IoT sensors patch management
Progent's support services for patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your virtual and physical; servers, such as scanners, infrastructure appliances like routers and wireless access points, and Internet-of-Things devices like sensors and health monitors.
Award Winning Learning macOS
Office Outlook for Mac Learning
Progent offers one-on-one education designed for people who want to expand their understanding of the Apple macOS and OS X operating system, Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual online classes for macOS and Mac OS X applications.
SMS Server 2003 Upgrade Online Consulting
Computer Engineer Microsoft SMS
Progent's Microsoft experts provide small and medium size companies enterprise-class consulting services for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and deployment automation. System Center Configuration Manager is the new name for the change management solution previously known as Systems Management Server. System Center Configuration Manager provides a range of enhancements to Microsoft Systems Management Server such as full automation, built-in Vista Windows Server 2008 support, NAP security support, and boot image management. Progent's Microsoft certified engineers can help you use Systems Management Server or Configuration Manager effectively for streamlined operating system and application software installation, security patch control, software metering, and licensing reconciliation. Progent's consultants can also help your company to migrate efficiently from SMS Server to Configuration Manager 2007.
Computer Consultants Disaster Recovery
Fault Tolerant Inter-Office Connection Information Technology Consulting
Progent's high availability system experts provide reliability consulting, disaster recovery services, system load balancing, high-availability interoffice access, non-stop Internet connection design, fault-tolerant data center services, and other 24x7 operations services to show your organization design a non-stop environment for mission-critical applications. Progent has the background to develop affordable, fault-tolerant networks by utilizing the evolving library of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco certified engineers can show you how to you build a high-availability mutli-location network with a fully redundant Internet connection and efficient system load balancing.
Spora ransomware recovery Consult
Nephilim ransomware recovery Consulting
Progent's seasoned ransomware recovery consultants can assist you to rebuild a network damaged by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or Locky.
Top SCVMM 2012 Live Migration Technical Support Services
SCVMM 2012 Security and Compliance On-site Support
Progent can assist organizations of any size to follow best practices to set up SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help you to migrate from a legacy edition of System Center Virtual Machine Manager or from another management system, and Progent can help you to optimize and troubleshoot your existing SCVMM 2012 environment to make sure you get maximum business value.
24 Hour Recruit Cisco Consultant Full-Time Jobs
24/7/365 Part-Time Jobs Telecommuting Network Consultants
Progent wants to hire staff-level, results-driven Microsoft certified engineers with MCSE certification; Cisco accredited system engineers with Cisco CCDP or CCIE credentials; security professionals who have CISSP or CISM or equivalent security certification; and advanced network architecture consultants with a background in mobile access, wireless networking, fault tolerance, business continuity, information preservation, and server virtualization. Progent also is hiring professionals who can join our staff of desktop support specialists and off-site troubleshooting experts. In addition, Progent is looking for experienced administrators able to operate productively in our high-growth, virtual office environment.
Contract Cisco Consulting Job Opportunity
Microsoft Consultant Openings
Progent is seeking a range of on-staff employees including motivated Microsoft Certified Systems Engineers; connectivity experts with Cisco CCNP or CCIE credentials; and specialists in fault-tolerant network architecture with backgrounds in mobile access, wireless networking, high-availability environments, disaster recovery planning, data protection, and virtual servers. We are also hiring workstation support technicians, off-site service professionals, and CISSP or CISM certified security professionals. We are also seeking veteran managers and administrators able to operate efficiently in our high-growth, virtual office model. Progent works with freelance consultants with proven expertise and hands-on background in high-demand IT topics outside our main service concentration. Progent's Experts Team includes independent consultants who can provide advice and development support for mission-critical applications that include MRP, Enterprise Resource Planning, or CRM; possess in-depth knowledge of non-Microsoft operating systems such as Linux, Apple OS, or Solaris, or offer world-class skills in technologies like telecom, web site development, Electronic Data Interchange, eCommerce, or dbm programming. Freelance consultants certified by us coordinate with our full-time professionals to provide end-to-end solutions for small and midsize company networks.
Co-managed Service Desk Remote Consulting
Online Help Helpdesk Sharing
Progent's Shared Help Desk service allows your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Antivirus Installation support
Anti-Spam Services
E-Mail Guard represents a comprehensive service for defending against spam and viruses. E-Mail Guard addresses the security and management of corporate email by providing constantly improved spam and virus filtering, policy administration, content filtering, and protection against email-based DHA and DDoS attacks. E-Mail Guard also features monitoring, administration and reporting tools plus outbound email filtering to help you troubleshoot your e-mail environment and specify and regulate company security policy.
Consultant Services Microsoft Teams and iPhone
Consultant Services Microsoft Teams work from home
Progent can assist you to design an upgrade to Microsoft Teams from Skype for Business and install, administer, and troubleshoot a cloud-based or hybrid implementation of Microsoft Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.
Cisco Security Technology Consulting
Cisco Certified CCIE Setup Service
Progent offers rapid remote access to Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can link to your network using powerful remote diagnostic tools to deliver quick and affordable analysis and repair of urgent network problems.
Juniper Junos J-Web information Systems Audit
Juniper Junos Network and Security Manager Cybersecurity Companies
Progent's Juniper Networks-authorized network consultants can help you to plan and deploy Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and upgrade smoothly from discontinued equipment to the latest releases. Progent's Junos OS consultants can offer expertise with Juniper's flagship network control software to help you to streamline the management and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help you manage networks that include a mix of Juniper's software platforms.
Consulting Services Progent Press Relations
After Hours Progent Media Relations Consultant Services
Progent in the News is hosted by cybersecurity expert Darrin Johnson.
SQL Server 2019 Backup On-site Support
24/7 Microsoft Experts SQL Server 2019 Migration Technical Consultant
Progent's certified SQL Server 2019 consultants can assist your organization to assess the business case for migrating to SQL Server 2019 and can provide rapid remote or on-premises access to experts in solution design and deployment, application programming, SQL Server management, and network security.
Engineer Wi-Fi RF Coverage Maps
Remote Wireless Site Survey Support
Progent's wireless site survey services assist you to design, install and troubleshoot a Wi-Fi LAN customized for your environment, providing your business a WLAN that delivers the reception, performance, density, QoS, security, and roaming ability your company requires. Wi-Fi survey services from Progent include remote predictive analysis for designing a Wi-Fi network and on-premises survey services for confirming, optimizing, and debugging an operational Wi-Fi network.
Microsoft Expert Windows Server 2012 R2 Multitenancy IT Consulting
Windows Server 2012R2 Cloud Engineers
Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout plans, tune your network for local, multi-site, private or public cloud-based, and hybrid environments, train your IT support staff, create a corporate-wide security strategy, automate IT administration, help with application development, and generate and test a DR/BC plan.
Information Risk Evaluation Technology Professional
Cybersecurity Vulnerability Assessment Engineers
Progent has created special security packages intended to provide larger corporations a professional and thorough security evaluation from a team of certified security engineers. All Progent's network security assessment bundles feature a suite of services like network scans from inside and from outside your company firewall, expert interpretation of captured data by certified security engineers, creation of a paper explaining the findings, plus a live high-level executive outbrief and an in-depth interactive review for in-house network administrators.
Small Business WAP321 Remote Support
Online Help Small Business WAP351
Progent's Cisco-certified wireless technology experts can help organizations to configure, manage, and debug Cisco Small Business Wireless Access Points.
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