You Need Great Infrastructure to Deliver Great Customer Support
Progent is convinced that a well architected and implemented information system is a crucial piece for enabling any firm's success, and we apply this credo in our own system infrastructure. We have built a fault-tolerant virtual office infrastructure that allows Progent's in-house engineers and authorized contractors to deliver fast and efficient service, collaborate easily on complex projects, and experience professional and private maturity by being a member of an exciting business culture of personal drive and independence.

Our entire multi-site information technology infrastructure is housed in three separate world-class Internet data centers (two in San Jose and the other in Sacramento), offering the highest degree of robustness, backup, security, and availability. By separating our infrastructure into different data centers, we are assured excellent levels of availability. By locating one of our key data centers in Central California, we avoid the San Francisco region's seismic threat.

Progent has a state-of-the-art VoIP communications system sited in one of Progent's data centers. Our VoIP system provides seamless, cohesive voice access to all in-house members across the U.S. Powerful features including sophisticated call center functions, find-me/follow-me calling, integrated e-mail Inbox/voice messaging, efficient Voice over IP hardware phones, and PC-powered soft-phones, seamless call routing for every user, and built-in automated call management utilities all operate in harmony to offer an effective solution to ensure that clients can speedily and conveniently access needed Progent resources.

We have created an expandable infrastructure of more than 50 servers that power the core applications used to support our business, such as Exchange email and collaboration, accounting and management information systems, client invoicing packages, call center applications, web support, access permissions and security servers, document storage, network shared printing, archiving and business continuity, sales automation, Customer Relationship Management, system management and monitoring, and Voice over IP. Progent leverages server virtualization products from VMware to streamline further the ability to expand and manage our information system.

Progent exploits the robust infrastructure we have created by offering hosting services for customers who want quick availability of the advantages of Progent's efficient virtual office environment.

Making Sure Client Service Information is Accessible and Protected
Progentís client documentation practices are unparalleled in the information technology outsourcing industry, and Progent has created a world-class system for our consultants to generate full reports of all support interactions, exchange those service reports with our clients electronically following each job, and preserve them in a way that allows enhanced productivity for future and/or cooperative activity with other Progent engineers. Thanks to replication software, every Progent consultant is able to gain full access to key aspects of client data any time, and because of advanced RSA encryption, customer information is at all times safe and secure.

Progent's virtual office model is stable, mature, and enhanced by the continual involvement of scores of Progent personnel nationwide who utilize it daily. Progent has practiced a virtual office model since our founding in 1999, and our founder Les Kent brings a strong background from his previous businesses in designing and deploying innovative virtual office structures since 1994.

By creating a business model and network environment based on a virtual office, Progent has attracted a broad spectrum of high-caliber individuals who attain an exceptional degree of productivity, professional growth, and improved life style that has resulted in low turnover and enduring client loyalty.

Benefits of Our Virtual Office Work Style
By using Progent's innovative virtual office technology, Progent's staff engineers and freelance experts can stop wasting effort in commutes to a physical office or traveling to perform work on site that can be completed much less expensively by using remote tools. Since most support jobs can be performed remotely, our virtual office enables our engineers to spend the highest possible amount of time doing billable tasks instead of commuting, and provides clients the fastest possible information technology solutions at the lowest expense.

Progent engineers have the choice of providing off-site support only, coordinating with other consultants in case on-premises work is required. At Progent, you are able to determine your own job schedule to match your individual lifestyle without jeopardizing the quality of client support.

Learn More Details Concerning Working at Progent
Check out these links to find out additional information about our job openings, company culture, operational conditions, profit sharing model, and benefits:

This is a list of Progent's available job openings:


Code
 
Description

P014

Senior Microsoft Computer Consultant - San Francisco Bay Area
Progent is seeking proven Sr. Microsoft computer consultants in the San Francisco Bay Area to help a range of small and midsize organizations to manage IT environments powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Microsoft Exchange 2007 through 2016. Important fields of expertise include system infrastructure, Active Directory design and troubleshooting, Exchange-based email, security, and server monitoring.

Specifics about Senior Microsoft Information Technology Consultant Job


P016

Desktop Support Expert - San Francisco Bay Area
Progent is looking for Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

More information on Desktop Support Expert Job


P018

Senior Microsoft Information Technology Consulting Expert - New York Metro, Pittsburgh and Los Angeles Areas
Progent is looking for experienced Sr. Microsoft computer consulting experts in the New York metro, Pittsburgh and Los Angeles areas to assist a variety of small and midsize organizations manage IT environments powered by Windows 10, Windows 8, Windows 7, Windows Server 2016, 2012, 2008, and Exchange 2007 through 2016. Key areas of expertise include network infrastructure, Active Directory design and troubleshooting, Exchange-based email, security, and server monitoring.

Details about Senior Microsoft Computer Consulting Expert Job


Expert

Sr. Microsoft Exchange Expert - San Francisco Bay Area, Remote
Progent is seeking a Senior Microsoft Exchange consultant to lead enterprise-level Exchange planning and deployment initiatives. The ideal candidate should be a technical consultant with mastery in Exchange 2007 to 2016 and Microsoft Office 365 and with a thorough grasp of Microsoft AD. This position demands experience in the consulting, architectural design, implementation and maintenance of these technologies.

Details about Sr. Microsoft Exchange Consultant Positions


S25

Business Development Representative (BDR) - Los Angeles and New York Metro Areas
Progent is looking for a Business Development Representative (BDR) to operate as a senior-level sales executive responsible for selling the company's extensive selection of IT outsourcing and computer consulting, and development services. Activities of the Business Development Representative include:
  • Producing and explaining key components of service proposals which tie our deliverables with a customer's unique competitive requirements
  • Establishing and maintaining strong relationships with Progent's clients
  • Providing ongoing account management and generating follow-on engagements
  • Maintaining an understanding of continually changing IT technology

Specifics on Business Development Representative Positions - Los Angeles and New York Metro Areas


If you want to apply for any position shown above, please e-mail your resume to jobs@progent.com. Be sure to state the code numbers of the jobs of interest.
















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