How can Progent save our business money?
Progent cuts the costs of IT management in a variety of ways: What types of organizations can Progent help?
Progent has successfully delivered IT support for organizations of all sizes. Progent makes it affordable for small businesses to outsource any or all of their network management requirements by providing services like Help Desk support, remote monitoring and management (RMM) services, and part-time CIO service. For mid-size organizations, Progent can supplement in-house IT staffs by providing the services of experts such as application developers, business continuity planning specialists, certified cyber security experts, project management consultants, and network infrastructure design and troubleshooting engineers. For enterprises, Progent offers the help of certified subject matter experts (SMEs) like NetApp MetroCluster consultants, VMware Site Recovery Manager experts, Amazon Marketplace Web Service (MWS) integration consultants, and Infor CloudSuite Industrial (SyteLine) ERP developers. Progent has in-depth experience providing IT solutions for a variety of industries including law offices, healthcare, finance, state and local government, wineries, technology startups, churches, non-profits, medical device and pharma startups, food distribution, logistics, military, and security clearance.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft, Cisco and other leading technologies.

What are the advantages of being a Microsoft Certified Partner?
Because Progent is a Microsoft Certified Partner, each Progent support expert and IT consultant has access to the technical and educational resources needed to deliver the best computer help available. Progent has world-class expertise in designing, configuring, and troubleshooting IT environments that incorporate Microsoft technology. Progent's Microsoft-certified experts offer Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 consulting, Microsoft Exchange 2016 planning and deployment support, Microsoft Exchange Server 2013 integration services, Exchange Server 2010 expertise, Microsoft .NET development and support, Microsoft SharePoint 2013 migration help, Microsoft SharePoint 2010 support, Microsoft .NET Server help, Windows 10 planning and migration, Windows 8.1 integration, Windows 7 desktop support, Microsoft Office and Office 365 integration and training, and Microsoft Dynamics GP (Great Plains) application development.

Does Progent offer support for Office 365?
Progent's Office 365 experts can help you evaluate the many subscription plans available with Microsoft Office 365 and can integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers configuration help and training for Office 365 client applications like Excel, Word, Outlook and PowerPoint. Progent supports Office 365 apps on all compatible operating systems and devices including Windows and macOS desktops and notebooks, Apple iOS iPhones and iPads, and Google Android smartphones and tablets. Progent can also help you integrate and manage Office 365 cloud services like Exchange 365 Online and Office 365 Skype for Business.

Can Progent help us design and troubleshoot our network infrastructure?
Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progentís CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems. To find out how to get in touch by phone with a Cisco-certified CCIE or Juniper JNCIE-certified consultant for fast assistance with your network infrastructure, visit Progent's Urgent Support.

Can Progent help our business with site relocation?
Progent's site relocation consultants can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout.

Our business application needs 24x7 support. Can Progent help?
Progent offers optional extended hours technical support and also offers subscription-based support packages that include 24x7 remote network monitoring.

How can Progent enhance our network security?
Progentís certified data security experts offer a range of services including comprehensive security audits, disaster recovery and business continuity planning, virus protection and virus cleanup consulting, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team includes certified CISA security auditing consultants, CISM information security managers, CISSP cybersecurity professionals, GIAC information assurance experts, and CISSP-ISSAP security architecture consultants. Progent offers an extensive family of subscription based, fully managed security services including ProSight Active Security Monitoring for endpoint protection and ransomware defense and ProSight Enhanced Security Protection for centralized protection of physical and virtual endpoints.

Does Progent offer Wi-Fi solutions?
Progent has the tools and experience to conduct a Wi-Fi site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure. Progent also has experience providing Cisco wireless LAN controller support, Cisco Aironet Wi-Fi access point integration, Meraki Wi-Fi AP consulting, and Ubiquity Wi-Fi technology integration.

Can Progent help design and manage a cost-effective virtualization solution?
Virtualization drastically cuts capital costs by optimizing equipment utilization and, as a consequence, has been a major enabler of the cloud computing revolution. Progent can help you deploy cost-effective virtualization solutions by providing the support of Microsoft Hyper-V consultants, VMware vSphere experts and VCDX-certified VMware NSX consultants, plus Citrix XenServer experts and Citrix XenDesktop consultants. Progent also offers affordable virtual machine hosting services.

Can Progent help us integrate with public clouds?
Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources by providing services like Office 365 consulting, Microsoft Azure planning and integration, and Amazon Web Services (AWS) migration and management support. By creating a hybrid architecture that seamlessly incorporates cross-platform resources that include local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your network. If you want to help integrating your business application software with Amazon's powerful online retailing network, Progent can provide the assistance of an experienced Amazon Marketplace Web Service (Amazon MWS) consultant.

Can Progent help us manage the mobile devices connected to our network?
The BYOD revolution has created a management headache and security challenge for IT support staffs. Progent can help you integrate and manage mobile devices connected to your business network. Progent can troubleshoot synchronization issues, help you enforce security policies, and show you how to facilitate collaboration with mobile devices by providing services that include Apple iPhone and iPad management consulting, Android smartphone and tablet integration expertise, macOS notebook integration, and Linux mobile support.

Does Progent offer outsourced services to help us manage our local as well as cloud-based IT resources?
Progent's ProSight suite of outsourced network management services, available at a low fixed monthly price, are designed to provide small and mid-size businesses enterprise-class support for all aspects of their IT ecosystem. ProSight managed services include:

How can I get references for Progent's services?
On request, Progent can supply customer references for services related to specific technologies or industries. For a selection of testimonials from Progent's client's throughout the United States, see Progent's customer testimonials.

If your small business needs computer help, IT outsourcing, or computer consulting services from a Progent technician or IT consultant:
Call 800-993-9400 or visit Contact Progent

For biographical information about Les Kent, Progent's founder, click here.

© 2002-2019 Progent Corporation. All rights reserved.

More topics of interest:

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Even if your business has a small network services group and a modest IT budget, your information network can still have the same high reliability and performance that once needed a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-qualified and Cisco-qualified network consultants, the most recent network management software for 24x7 monitoring and alerts, and economical service packages such as a help desk service to keep your vital network applications and servers up and running.

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Progent can help you to design and implement an efficient transition from a UNIX-powered information environment to a network powered by Windows and capable of supporting Microsoft's powerful office productivity suites, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application experts can help you guard your information and minimize productivity disruption by designing an efficient migration strategy that preserves your current assets in UNIX application and infrastructure. UNIX-to-Windows migration support expertise offered by Progent include evaluation of current infrastructure, transition planning and validation, MS Exchange migration support, information and application software porting, and processor and mass storage transition and consolidation.

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Progent is committed to information transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Medium-size companies who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

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The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services provide substantially more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-qualified CCIE network consultants can assist you to manage your current PIX or Cisco ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, tune, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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Lync 2013, rebranded Skype for Business, enables organizations of any size to create a manageable and secure communications ecosystem that supports the modern BYOD computing style with instant messaging (IM), real-time presence, audio/video and web meetings with application sharing, and both IP and PSTN telephony enabled for a wide assortment of desktop and handheld endpoints. Progent's certified Lync 2013 experts and system integrators can help you to evaluate the advantages of Lync Server 2013, create an on-premises, cloud-based (with Lync Online) or mixed topology suitable for your present and future goals, implement Lync 2013 so as to speed up your return on investment, and provide custom online and onsite training to your IT team and end users. Progent offers expertise in critical pieces of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync Server 2013 with key Office and Office 365 apps such as Outlook and PowerPoint.

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SQL Server 2014 includes significant enhancements in critical areas including performance, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works seamlessly across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and on-premises consulting services such as system design, configuration, management, troubleshooting, and software development expertise to help businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.

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Progent provides small businesses a pair of ultra-affordable network security evaluation packages that provide, for a set price, remotely administered inventory scans of your security profile which are analyzed by professional security specialists who interpret the data collected by the scan, present objective evaluations of your current security vulnerability, and offer recommendations for remediation. Progent offers two non-overlapping security evaluation scanning packages for external and internal security testing that are priced to fit the restricted budgets of small businesses while providing enterprise-quality evaluations of your network's exposure to assault.

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Progent's Microsoft-certified consultants can provide remote or onsite support to help organizations of all sizes to design, deploy, manage, and repair a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier releases of SCDPM or from another backup platform, and Progent can optimize your Data Protection Manager deployment for onsite, cloud, or hybrid environments. Progent offers occasional support for fixing especially stubborn problems, or comprehensive project management support. Progent's consultants can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

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Progent's Microsoft and Cisco certified experts offer several ways to help mid-size and large companies create an efficient and productive internal Network Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, education of internal personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help companies analyze the various high-quality Help Desk application programs on the market and determine which products may be too expensive, miss critical features, or align poorly with your company's business goals. Progent also provides temporary staffing for organizations who need to augment their internal Help Desk staff for occasional projects or to fill in for absent or indisposed workers.