Introduction to ProSight IT Asset Management
By managing your IT documentation efficiently, you can cut wasted network support time in half. In a crisis, fast access to vital information can mean the difference between a minor glitch and major downtime. ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, locate, retrieve and protect information about your network infrastructure, processes, applications, and services. ProSight IT Asset Management includes a centralized repository for all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management offers a high level of automation for gathering and associating IT information and synchronizes with popular remote monitoring and management (RMM) and professional services automation (PSA) platforms.
Progent's ProSight IT Asset Management service utilizes a world-class IT documentation management platform and is available for a low, fixed monthly fee to Progent's IT consulting clients. Information you can organize and share with ProSight IT Asset Management includes network-attached devices such as servers, workstations, mobile devices, firewalls, switches, wireless access points, SAN storage or any other device with or without an IP address. You can capture information about most network devices automatically by synchronizing with RMM software such as ProSight LAN Watch. Other IT assets you can document with ProSight IT Asset Management include SSL certificates, domains, and licenses so you can be alerted automatically about impending expirations. You can also import and share knowledge base articles or documents describing standard procedures such as how to onboard a new employee or how to set up a SQL Server. In addition, ProSight IT Asset Management features powerful password management capabilities.
How ProSight IT Asset Management Works
ProSight IT Asset Management organizes your IT documentation according to Core Assets, Procedures, and Apps and Services. Combined, these provide a panoramic view of your IT ecosystem. There are six types of Core Assets: Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. All these asset types have fixed attributes to ensure maximum compatibility with RMM tools for automatic capture and synchronization. Configurations include network-attached devices and endpoints with IP addresses (e.g., servers, desktops, switches, access points) as well as devices with no IP address such as displays and UPS devices. SSL Tracker captures certificates, queries them over time, tracks changes and, like Domain Tracker, automatically notifies you of approaching expirations. The Password management feature stores passwords in the cloud with SOC-2 compliant security. Passwords can be audited, versioned, and quickly found when you need them.
Core network assets are documented with standardized attribute fields to maximize compatibility
Procedures in the ProSight IT Asset Management control panel are listed under Documents and include unstructured procedural and reference documentation such as standard operating procedures (SOPs), processes and How-To's. You can import documents from multiple sources and build up restricted-access and public knowledge bases that can take the load off your IT support resources and optimize productivity by enabling employee self service.
Apps and Services are so-called Flexible Assets and are described in structured documentation covering network infrastructure, applications and services. ProSight IT Asset Management includes more than 600 templates, based on industry best practices, for documenting procedures. You also have the option of designing your own documentation structure. Examples of flexible assets are Active Directory, line-of-business applications, email, backup, LAN and WAN. You can upload any type of file, including executables, into your procedural and reference documentation.
You can customize documentation for flexible network assets and include images/, videos and web links
By establishing associations between related items documented in ProSight IT Asset Management, changes in one document automatically ripple through to linked ones. This provides instant and continuously improving insights into your IT infrastructure. Associating related items can save considerable time when you perform common tasks such as determining the devices a terminated employee had access to, identifying all remaining employees with access to those devices, and alerting them of a password change.
Top Features of ProSight IT Asset Management
ProSight IT Asset Management includes a continually expanding array of features that provide enterprise-class IT documentation management at an ultra-affordable price. Key features include:
A High-value Service for Small and Midsize Businesses
- Ability to Track All IT Assets: Asset tracking engine allows you to specify and enforce documentation standards to match your needs for tracking and linking IT assets including complex elements like virtualization and wireless
- Advanced Password Management: Password management system features next-generation password vault and management, policy enforcement, fast access for authorized personnel, and extensive auditing
- Relationship Mapping: Associate related elements of your IT infrastructure so changes in one document automatically ripple through to linked ones, providing instant and continuously improving insights and eliminating tedious and costly research
- Domain and SSL Tracking: Domain tracker engine continuously protects your domain names against expiration and DNS changes. Any changes are tracked as revisions, and you can configure upcoming expirations to send alerts.
- SOC 2 Compliant Security: Granular access control, version management and detailed activity logs. Information hierarchy based on roles, users and groups.
- Documentation Collaboration: Selective and secure document sharing with colleagues, partners and third parties
- Immutable Audit Trail: View any documentation info that is accessed, created, revised or removed. Easily restore deleted or missing items
- Version Control with Rollback: Automatic versioning and easy rollback capability includes passwords, devices, domains, SSL certificates, and custom asset types
- Deep Search: Search across all classes of IT assets and quickly find crucial information like serial numbers, IP addresses, passwords, procedures, or business applications.
Small and mid-size businesses have notoriously poor documentation about their IT infrastructure. Vital information about things like passwords, certificate expirations, and IP addresses plus key procedures like backup/recovery may be buried in emails, scrawled on sticky notes, locked in someone's head, or randomly distributed among spread sheets, SharePoint sites and Word documents. Worse, crucial IT documentation is rarely kept up to date and is usually impossible to correlate automatically. If an employee leaves, vital information about IT infrastructure may be lost or compromised. If a switch needs to be upgraded or replaced, it can take precious time to determine which applications and users may be impacted. The penalty for poor IT documentation is wasted time. Up to 20% of IT support time is spent hunting for the information needed to resolve issues.
ProSight IT Asset Management service solves the infrastructure documentation problem the way major enterprises do: by using a world-class IT documentation management platform tightly integrated with world class PSA and RMM systems. This combination provides a high level of standardization, which enforces best practices, and time-saving automation. The bottom line is your bottom line. You get fast ROI, typically within a few months, by minimizing network repair time, maximizing network productivity, and bolstering network security. Thorough and accurate IT documentation also saves direct IT support costs by enabling more self service for end users and by allowing Tier 1 technicians to perform much of the work that would otherwise require a Tier 2 engineer.
Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)
Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight suite of IT management services includes other value-priced offerings that cover key facets of your information network including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks.
Managed services available from Progent include:
Download Progent's 10 Benefits of Managed IT Services White Paper
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend physical and virtual endpoint devices against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
To view a white paper explaining why managed services are quickly takingthe place of the traditional break/fix model of IT support for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to defend against ransomware or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that minimizes your exposure to ransomware and aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Value-priced Services Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.
How to Get Started with Progent's ProSight IT Asset Management Service
To find out more details about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.