Introduction to ProSight IT Asset Management
By managing your IT documentation efficiently, you can cut wasted network support time in half. In a crisis, fast access to vital information can mean the difference between a minor glitch and major downtime. ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, locate, retrieve and protect information about your network infrastructure, processes, applications, and services. ProSight IT Asset Management includes a centralized repository for all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management offers a high level of automation for gathering and associating IT information and synchronizes with popular remote monitoring and management (RMM) and professional services automation (PSA) platforms.
Progent's ProSight IT Asset Management service utilizes a world-class IT documentation management platform and is available for a low, fixed monthly fee to Progent's IT consulting clients. Information you can organize and share with ProSight IT Asset Management includes network-attached devices such as servers, workstations, mobile devices, firewalls, switches, wireless access points, SAN storage or any other device with or without an IP address. You can capture information about most network devices automatically by synchronizing with RMM software such as ProSight LAN Watch. Other IT assets you can document with ProSight IT Asset Management include SSL certificates, domains, and licenses so you can be alerted automatically about impending expirations. You can also import and share knowledge base articles or documents describing standard procedures such as how to onboard a new employee or how to set up a SQL Server. In addition, ProSight IT Asset Management features powerful password management capabilities.
How ProSight IT Asset Management Works
ProSight IT Asset Management organizes your IT documentation according to Core Assets, Procedures, and Apps and Services. Combined, these provide a panoramic view of your IT ecosystem. There are six types of Core Assets: Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. All these asset types have fixed attributes to ensure maximum compatibility with RMM tools for automatic capture and synchronization. Configurations include network-attached devices and endpoints with IP addresses (e.g., servers, desktops, switches, access points) as well as devices with no IP address such as displays and UPS devices. SSL Tracker captures certificates, queries them over time, tracks changes and, like Domain Tracker, automatically notifies you of approaching expirations. The Password management feature stores passwords in the cloud with SOC-2 compliant security. Passwords can be audited, versioned, and quickly found when you need them.
Core network assets are documented with standardized attribute fields to maximize compatibility
Procedures in the ProSight IT Asset Management control panel are listed under Documents and include unstructured procedural and reference documentation such as standard operating procedures (SOPs), processes and How-To's. You can import documents from multiple sources and build up restricted-access and public knowledge bases that can take the load off your IT support resources and optimize productivity by enabling employee self service.
Apps and Services are so-called Flexible Assets and are described in structured documentation covering network infrastructure, applications and services. ProSight IT Asset Management includes more than 600 templates, based on industry best practices, for documenting procedures. You also have the option of designing your own documentation structure. Examples of flexible assets are Active Directory, line-of-business applications, email, backup, LAN and WAN. You can upload any type of file, including executables, into your procedural and reference documentation.
You can customize documentation for flexible network assets and include images/, videos and web links
By establishing associations between related items documented in ProSight IT Asset Management, changes in one document automatically ripple through to linked ones. This provides instant and continuously improving insights into your IT infrastructure. Associating related items can save considerable time when you perform common tasks such as determining the devices a terminated employee had access to, identifying all remaining employees with access to those devices, and alerting them of a password change.
Top Features of ProSight IT Asset Management
ProSight IT Asset Management includes a continually expanding array of features that provide enterprise-class IT documentation management at an ultra-affordable price. Key features include:
A High-value Service for Small and Midsize Businesses
- Ability to Track All IT Assets: Asset tracking engine allows you to specify and enforce documentation standards to match your needs for tracking and linking IT assets including complex elements like virtualization and wireless
- Advanced Password Management: Password management system features next-generation password vault and management, policy enforcement, fast access for authorized personnel, and extensive auditing
- Relationship Mapping: Associate related elements of your IT infrastructure so changes in one document automatically ripple through to linked ones, providing instant and continuously improving insights and eliminating tedious and costly research
- Domain and SSL Tracking: Domain tracker engine continuously protects your domain names against expiration and DNS changes. Any changes are tracked as revisions, and you can configure upcoming expirations to send alerts.
- SOC 2 Compliant Security: Granular access control, version management and detailed activity logs. Information hierarchy based on roles, users and groups.
- Documentation Collaboration: Selective and secure document sharing with colleagues, partners and third parties
- Immutable Audit Trail: View any documentation info that is accessed, created, revised or removed. Easily restore deleted or missing items
- Version Control with Rollback: Automatic versioning and easy rollback capability includes passwords, devices, domains, SSL certificates, and custom asset types
- Deep Search: Search across all classes of IT assets and quickly find crucial information like serial numbers, IP addresses, passwords, procedures, or business applications.
Small and mid-size businesses have notoriously poor documentation about their IT infrastructure. Vital information about things like passwords, certificate expirations, and IP addresses plus key procedures like backup/recovery may be buried in emails, scrawled on sticky notes, locked in someone's head, or randomly distributed among spread sheets, SharePoint sites and Word documents. Worse, crucial IT documentation is rarely kept up to date and is usually impossible to correlate automatically. If an employee leaves, vital information about IT infrastructure may be lost or compromised. If a switch needs to be upgraded or replaced, it can take precious time to determine which applications and users may be impacted. The penalty for poor IT documentation is wasted time. Up to 20% of IT support time is spent hunting for the information needed to resolve issues.
ProSight IT Asset Management service solves the infrastructure documentation problem the way major enterprises do: by using a world-class IT documentation management platform tightly integrated with world class PSA and RMM systems. This combination provides a high level of standardization, which enforces best practices, and time-saving automation. The bottom line is your bottom line. You get fast ROI, typically within a few months, by minimizing network repair time, maximizing network productivity, and bolstering network security. Thorough and accurate IT documentation also saves direct IT support costs by enabling more self service for end users and by allowing Tier 1 technicians to perform much of the work that would otherwise require a Tier 2 engineer.
Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)
Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight suite of IT management services includes other value-priced offerings that cover key facets of your information network including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks.
Managed services available from Progent include:
Download Progent's 10 Benefits of Managed IT Services White Paper
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend physical and virtual endpoints against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that all looming problems can be resolved before they can impact your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
To download a white paper explaining why managed services are quickly replacing the old break/fix model of IT support for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to defend against ransomware or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that reduces your exposure to ransomware and meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Value-priced Services Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.
How to Get Started with Progent's ProSight IT Asset Management Service
To find out more details about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.