ProSight LAN Watch is Progentís remote monitoring and management (RMM) service that allows small and mid-size organizations to outsource server and PC management for a low monthly price. ProSight LAN Watch automates and streamlines tasks such as proactive monitoring and maintenance, asset inventory, software distribution, patching, and troubleshooting. Formerly named ZENO, ProSight LAN Watch incorporates best-practices intelligence for proactively monitoring Windows-powered servers and desktops. As soon as ProSight LAN Watch detects a problem, an alert is sent to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they impair or crash your network. On monitored computers, a single click can create a prioritized trouble ticket for Progentís Technical Response Center (TRC).
ProSight LAN Watch can be integrated with ProSight Data Protection Services local and offsite backup monitors. This adds a high-level overview of your recent backups and cloud storage from the ProSight LAN Watch portal. ProSight LAN Watch can optionally be configured to track the health of other IP-enabled assets like routers, switches, printers and telecommunications equipment. If there is a weak spot in your network, ProSight LAN Watch will find it.
ProSight LAN Watch offers a range of services to help you manage your information system by keeping tabs on the availability, performance and security of your entire IT ecosystem. Services available with ProSight LAN Watch include:
In addition to providing proactive monitoring to detect technical issues, ProSight LAN Watch can help identify obsolete, under utilized, and stressed equipment. ProSight LAN Watch can also help you track hardware warranty and software license information and generate alerts for impending expirations to simplify asset management.
- Proactive monitoring of Windows, Linux and Mac systems, plus smartphones
- Standard and custom SNMP monitors
- Monitor the health of critical applications and server roles including Exchange, SQL Server and AD
- Standard and customizable alert thresholds and remediation scripts, all with full automation
- Equipment status and state information from a web-accessible dashboard
- Hardware and software Inventory reporting
- Advanced trend analysis
- Optional patch management with automated staged patching
- Single-click trouble tickets for priority help from Progentís Technical Response Center (TRC)
- 100s of built-in report options plus custom reporting
An Affordable and Effective RMM Solution
ProSight LAN Watch RMM services are available for a small one-time setup cost and an affordable monthly charge based on the services provided and the number of computers monitored. If remediation services are called for, they can either be handled by your internal IT staff or by Progentís network engineers on a time-and-material basis. With more than a decade of experience providing RMM services to businesses throughout the U.S., Progentís network engineers have the knowledge needed to set up and analyze ProSight LAN Watch alerts and reports and the skills required to resolve problems quickly based on industry best practices.
ProSight LAN Watch includes 100's of built-in commands for remote server and desktop management
ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.
Summary of ProSight LAN Watch Features and Benefits
ProSight LAN Watch represents a powerful and affordable Remote Monitoring and Management solution by providing a unique combination of asset discovery and extensive, actionable reporting. ProSight LAN Watch's benefits include:
Sample Reports from ProSight LAN Watch
- Reduce IT support costs
- Improve network availability
- Avoid hardware warranty and software license expirations
- Keep your IT management focused on strategic issues, not on network maintenance
- Optimize the utilization of your critical network assets
- Get the insight you need for efficient capacity planning
- Partner with Progentís world-class team of network experts
The following links allow you to view or download sample reports available with Progent's ProSight LAN Watch remote monitoring and management service.
Download Progent's ProSight LAN Watch: Remote Monitoring and Management Datasheet
- Asset Summary Report: Displays a summary of all network assets, followed by detailed lists grouped by each monitored device type.
Click here to view or download the sample Asset Summary Report. (PDF, 351 Kb, 6 pages).
- Client Health Standards: Lists a summary of your current health status, recent asset activity, and a concise asset analysis. Includes a graph of devices that are currently operating within standards.
Click here to view or download the sample Client Health Standards Report. (PDF, 188 Kb, 3 pages).
- Computer Audit: Displays a detailed overview of a computer.
Click here to view or download the sample Computer Audit Report. (PDF, 509 Kb, 7 pages).
- Computer Health Standards: For each monitored computer, displays details about the latest scans for standards and health checks.
Click here to view or download the sample Computer Health Standards Report. (PDF, 632 Kb, 10 pages).
- Patch Compliance: Displays the patch compliance of your systems, and details each device and patch that is non-compliant.
Click here to view or download the sample Patch Compliance Report. (PDF, 199 Kb, 3 pages).
- Software List Displays a list of applications installed on each monitored computer.
Click here to view or download the sample Software List Report. (PDF, 1,581 Kb, 17 pages).
- Ticket Summary: Displays Progent's client ticket statistics and charts for the past 30 days, followed by a list of ticket activity.
Click here to view or download the sample Ticket Summary Report. (PDF, 380 Kb, 5 pages).
To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)
ProSight Network Audit Advanced: Deep-Dice Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the remote monitoring tool behind Progent's ProSight Network Audit Advanced service. This affordable infrastructure health review provides a professional assessment of how closely your network configuration follows industry best practices. The audit includes an Active Directory (AD) Cleanup report that identifies any problems found in your AD deployment and suggests remediation. The ProSight Network Audit Advanced comes with one year of Progent's ProSight LAN Watch network monitoring service. To learn more about ProSight Network Audit Advanced, see ProSight Network Audit Advanced.
Additional ProSight Managed Services Offered by Progent
Progent's ProSight suite of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises.
Managed services available from Progent include:
Download Progent's 10 Benefits of Managed IT Services White Paper
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard physical and virtual endpoint devices against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Read more about Progent's ProSight IT Asset Management service.
To view a white paper explaining why managed services are rapidly takingthe place of the old break/fix model of IT support for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to defend against ransomware or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that minimizes your exposure to a ransomware attack and meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For detailed pricing and to find out more about how ProSight LAN Watch remote monitoring and reporting services can save you support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.