ProSight LAN Watch is Progentís network management outsourcing service, available for a low monthly price, that provides in-depth server and desktop management tools for streamlining tasks like proactive remote monitoring, resource inventory, patch management, and troubleshooting. Previously known as ZENO, ProSight LAN Watch continually monitors Windows-powered servers and desktops and checks for deviations from predetermined health thresholds. When ProSight LAN Watch uncovers an issue, it automatically sends an alert to specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to impact productivity. On monitored servers or desktops, it takes a single click to create a prioritized trouble ticket for Progentís Technical Response Center (TRC).
ProSight LAN Watch can be combined with Progent's ProSight Data Protection Services cloud backup product. The ProSight LAN Watch portal furnishes a clear overview of your recent ProSight DPS backups and cloud storage. ProSight LAN Watch includes the option of tracking the health of additional IP-enabled devices such as routers, switches, and printers.
ProSight LAN Watch includes an library of services to help you monitor health of your network. Services available with ProSight LAN Watch include:
ProSight LAN Watch's capabilities include more than proactive monitoring to identify early-stage technical problems. The platform also features asset management tools that can help detect outdated, under utilized, and stressed hardware devices. In addition, ProSight LAN Watch can help you keep track of equipment warranties and software licenses and alert you when they are about to expire.
- Proactive monitoring of Windows servers and desktops
- Monitor the health of key apps and server roles such as Exchange, SQL Server and Active Directory
- Build-in and custom alert thresholds and scripts for repair
- Web-based dashboard for equipment status and state data
- IT asset Inventory reporting
- Performance trend analysis
- Optional patch management including staged patching
- Single-click trouble tickets for priority assistance from Progentís Technical Response Center
- Pre-designed and customizable reports
A Cost-effective Remote Monitoring and Management Solution
ProSight LAN Watch services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops monitored. If repair services are required, they can either be taken care of by your in-house support staff or by Progentís technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the experience necessary to configure ProSight LAN Watch appropriately for your network environment and business needs, and Progent has the skills to understand and act upon ProSight LAN Watch's alerts and reports.
ProSight LAN Watch comes with a library of built-in tools for remote server and desktop management
ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.
Top Benefits of ProSight LAN Watch
ProSight LAN Watch is an effective, low-cost network management outsourcing solution that delivers a powerful combination of resource discovery and comprehensive reporting. ProSight LAN Watch's major benefits include:
Sample Reports from ProSight LAN Watch
- Reduce network management time and expense
- Increase network uptime
- Stay ahead of expirations of hardware warranties and software licenses
- Allow your management to concentrate on business issues rather than computer technology
- Expedite your return on investment in network infrastructure
- Get actionable information for network optimization and capacity planning
- Work with Progentís world-class consultants to maximize the business value of your information network
These links let you view or download samples of the reports available with Progent's ProSight LAN Watch server and desktop monitoring and management service.
Download Progent's ProSight LAN Watch: Remote Monitoring and Management Datasheet
- Asset Summary Report: Displays a summary of all network assets, followed by detailed lists grouped by each monitored device type.
Click here to view or download the sample Asset Summary Report. (PDF, 351 Kb, 6 pages).
- Client Health Standards: Lists a summary of your current health status, recent asset activity, and a concise asset analysis. Includes a graph of devices that are currently operating within standards.
Click here to view or download the sample Client Health Standards Report. (PDF, 188 Kb, 3 pages).
- Computer Audit: Displays a detailed overview of a computer.
Click here to view or download the sample Computer Audit Report. (PDF, 509 Kb, 7 pages).
- Computer Health Standards: For each monitored computer, displays details about the latest scans for standards and health checks.
Click here to view or download the sample Computer Health Standards Report. (PDF, 632 Kb, 10 pages).
- Patch Compliance: Displays the patch compliance of your systems, and details each device and patch that is non-compliant.
Click here to view or download the sample Patch Compliance Report. (PDF, 199 Kb, 3 pages).
- Software List Displays a list of applications installed on each monitored computer.
Click here to view or download the sample Software List Report. (PDF, 1,581 Kb, 17 pages).
- Ticket Summary: Displays Progent's client ticket statistics and charts for the past 30 days, followed by a list of ticket activity.
Click here to view or download the sample Ticket Summary Report. (PDF, 380 Kb, 5 pages).
To download a datasheet describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)
ProSight Network Audit Advanced: Affordable In-depth Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the RMM engine behind Progent's ProSight Network Audit Advanced service. This value-priced network health review offers an objective evaluation of how well your network infrastructure configuration adheres to best practices. The review includes the creation and presentation of an Active Directory (AD) Cleanup document to help make you aware of any issues that should be addressed in your Active Directory environment. The ProSight Network Audit Advanced also includes a full year of Progent's ProSight LAN Watch managed service. For additional information about ProSight Network Audit Advanced, visit ProSight Network Audit Advanced.
Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises.
Managed services available from Progent include:
Read or Download Progent's White Paper: 10 Benefits of Managed IT Services
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard physical and virtual endpoint devices against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
To view a white paper explaining why managed services are rapidly takingthe place of the traditional break/fix model of IT support for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block ransomware or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that reduces your vulnerability to ransomware and meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For pricing information and to learn more about how ProSight LAN Watch remote monitoring and reporting services can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.