ProSight LAN Watch is Progentís network management outsourcing service, available for a low monthly price, that provides in-depth server and desktop management tools for streamlining tasks like proactive remote monitoring, resource inventory, patch management, and troubleshooting. Previously known as ZENO, ProSight LAN Watch continually monitors Windows-powered servers and desktops and checks for deviations from predetermined health thresholds. When ProSight LAN Watch uncovers an issue, it automatically sends an alert to specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to impact productivity. On monitored servers or desktops, it takes a single click to create a prioritized trouble ticket for Progentís Technical Response Center (TRC).
ProSight LAN Watch can be combined with Progent's ProSight Data Protection Services cloud backup product. The ProSight LAN Watch portal furnishes a clear overview of your recent ProSight DPS backups and cloud storage. ProSight LAN Watch includes the option of tracking the health of additional IP-enabled devices such as routers, switches, and printers.
ProSight LAN Watch includes an library of services to help you monitor health of your network. Services available with ProSight LAN Watch include:
ProSight LAN Watch's capabilities include more than proactive monitoring to identify early-stage technical problems. The platform also features asset management tools that can help detect outdated, under utilized, and stressed hardware devices. In addition, ProSight LAN Watch can help you keep track of equipment warranties and software licenses and alert you when they are about to expire.
- Proactive monitoring of Windows servers and desktops
- Monitor the health of key apps and server roles such as Exchange, SQL Server and Active Directory
- Build-in and custom alert thresholds and scripts for repair
- Web-based dashboard for equipment status and state data
- IT asset Inventory reporting
- Performance trend analysis
- Optional patch management including staged patching
- Single-click trouble tickets for priority assistance from Progentís Technical Response Center
- Pre-designed and customizable reports
A Cost-effective Remote Monitoring and Management Solution
ProSight LAN Watch services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops monitored. If repair services are required, they can either be taken care of by your in-house support staff or by Progentís technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the experience necessary to configure ProSight LAN Watch appropriately for your network environment and business needs, and Progent has the skills to understand and act upon ProSight LAN Watch's alerts and reports.
ProSight LAN Watch comes with a library of built-in tools for remote server and desktop management
ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.
Top Benefits of ProSight LAN Watch
ProSight LAN Watch is an effective, low-cost network management outsourcing solution that delivers a powerful combination of resource discovery and comprehensive reporting. ProSight LAN Watch's major benefits include:
Sample Reports from ProSight LAN Watch
- Reduce network management time and expense
- Increase network uptime
- Stay ahead of expirations of hardware warranties and software licenses
- Allow your management to concentrate on business issues rather than computer technology
- Expedite your return on investment in network infrastructure
- Get actionable information for network optimization and capacity planning
- Work with Progentís world-class consultants to maximize the business value of your information network
These links let you view or download samples of the reports available with Progent's ProSight LAN Watch server and desktop monitoring and management service.
Download Progent's ProSight LAN Watch: Remote Monitoring and Management Datasheet
- Asset Summary Report: Displays a summary of all network assets, followed by detailed lists grouped by each monitored device type.
Click here to view or download the sample Asset Summary Report. (PDF, 351 Kb, 6 pages).
- Client Health Standards: Lists a summary of your current health status, recent asset activity, and a concise asset analysis. Includes a graph of devices that are currently operating within standards.
Click here to view or download the sample Client Health Standards Report. (PDF, 188 Kb, 3 pages).
- Computer Audit: Displays a detailed overview of a computer.
Click here to view or download the sample Computer Audit Report. (PDF, 509 Kb, 7 pages).
- Computer Health Standards: For each monitored computer, displays details about the latest scans for standards and health checks.
Click here to view or download the sample Computer Health Standards Report. (PDF, 632 Kb, 10 pages).
- Patch Compliance: Displays the patch compliance of your systems, and details each device and patch that is non-compliant.
Click here to view or download the sample Patch Compliance Report. (PDF, 199 Kb, 3 pages).
- Software List Displays a list of applications installed on each monitored computer.
Click here to view or download the sample Software List Report. (PDF, 1,581 Kb, 17 pages).
- Ticket Summary: Displays Progent's client ticket statistics and charts for the past 30 days, followed by a list of ticket activity.
Click here to view or download the sample Ticket Summary Report. (PDF, 380 Kb, 5 pages).
To download a datasheet describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)
ProSight Network Audit Advanced: Affordable In-depth Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the RMM engine behind Progent's ProSight Network Audit Advanced service. This value-priced network health review offers an objective evaluation of how well your network infrastructure configuration adheres to best practices. The review includes the creation and presentation of an Active Directory (AD) Cleanup document to help make you aware of any issues that should be addressed in your Active Directory environment. The ProSight Network Audit Advanced also includes a full year of Progent's ProSight LAN Watch managed service. For additional information about ProSight Network Audit Advanced, visit ProSight Network Audit Advanced.
Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises.
Managed services available from Progent include:
Read or Download Progent's White Paper: 10 Benefits of Managed IT Services
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend physical and virtual endpoints against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
To download a white paper explaining why managed services are rapidly replacing the old break/fix model of network support outsourcing for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to block ransomware or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that minimizes your vulnerability to ransomware and meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For pricing information and to learn more about how ProSight LAN Watch remote monitoring and reporting services can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.