Server and PC Monitoring ConsultingProSight LAN Watch is Progentís network management outsourcing service, available for a low monthly price, that provides in-depth server and desktop management tools for streamlining tasks like proactive remote monitoring, resource inventory, patch management, and troubleshooting. Previously known as ZENO, ProSight LAN Watch continually monitors Windows-powered servers and desktops and checks for deviations from predetermined health thresholds. When ProSight LAN Watch uncovers an issue, it automatically sends an alert to specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to impact productivity. On monitored servers or desktops, it takes a single click to create a prioritized trouble ticket for Progentís Technical Response Center (TRC).

ProSight LAN Watch can be combined with Progent's ProSight Data Protection Services cloud backup product. The ProSight LAN Watch portal furnishes a clear overview of your recent ProSight DPS backups and cloud storage. ProSight LAN Watch includes the option of tracking the health of additional IP-enabled devices such as routers, switches, and printers.

ProSight LAN Watch includes an library of services to help you monitor health of your network. Services available with ProSight LAN Watch include:

  • Proactive monitoring of Windows servers and desktops
  • Monitor the health of key apps and server roles such as Exchange, SQL Server and Active Directory
  • Build-in and custom alert thresholds and scripts for repair
  • Web-based dashboard for equipment status and state data
  • IT asset Inventory reporting
  • Performance trend analysis
  • Optional patch management including staged patching
  • Single-click trouble tickets for priority assistance from Progentís Technical Response Center
  • Pre-designed and customizable reports
ProSight LAN Watch's capabilities include more than proactive monitoring to identify early-stage technical problems. The platform also features asset management tools that can help detect outdated, under utilized, and stressed hardware devices. In addition, ProSight LAN Watch can help you keep track of equipment warranties and software licenses and alert you when they are about to expire.

A Cost-effective Remote Monitoring and Management Solution
ProSight LAN Watch services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops monitored. If repair services are required, they can either be taken care of by your in-house support staff or by Progentís technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the experience necessary to configure ProSight LAN Watch appropriately for your network environment and business needs, and Progent has the skills to understand and act upon ProSight LAN Watch's alerts and reports.

ProSight LAN Watch Server and Desktop Management Consulting

ProSight LAN Watch comes with a library of built-in tools for remote server and desktop management

ProSight LAN Watch is integrated with Progent's ConnectWise ticketing system. With a ProSight LAN Watch agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Top Benefits of ProSight LAN Watch
ProSight LAN Watch is an effective, low-cost network management outsourcing solution that delivers a powerful combination of resource discovery and comprehensive reporting. ProSight LAN Watch's major benefits include:

  • Reduce network management time and expense
  • Increase network uptime
  • Stay ahead of expirations of hardware warranties and software licenses
  • Allow your management to concentrate on business issues rather than computer technology
  • Expedite your return on investment in network infrastructure
  • Get actionable information for network optimization and capacity planning
  • Work with Progentís world-class consultants to maximize the business value of your information network
Sample Reports from ProSight LAN Watch
These links let you view or download samples of the reports available with Progent's ProSight LAN Watch server and desktop monitoring and management service. Download Progent's ProSight LAN Watch: Remote Monitoring and Management Datasheet
To download a datasheet describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

ProSight Network Audit Advanced: Affordable In-depth Network Health Audit with Active Directory Cleanup Report
ProSight LAN Watch is the RMM engine behind Progent's ProSight Network Audit Advanced service. This value-priced network health review offers an objective evaluation of how well your network infrastructure configuration adheres to best practices. The review includes the creation and presentation of an Active Directory (AD) Cleanup document to help make you aware of any issues that should be addressed in your Active Directory environment. The ProSight Network Audit Advanced also includes a full year of Progent's ProSight LAN Watch managed service. For additional information about ProSight Network Audit Advanced, visit ProSight Network Audit Advanced.

Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable, flat-rate managed service packages designed to help small and mid-size businesses maintain on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring small businesses the same cutting-edge information technology solutions found in the largest enterprises. Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard physical and virtual endpoints against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Read or Download Progent's White Paper: 10 Benefits of Managed IT Services
To download a white paper explaining why managed services are rapidly replacing the traditional break/fix model of IT support for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to block ransomware or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that reduces your vulnerability to a ransomware attack and aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Contact Progent to Find Out More About ProSight LAN Watch Server and Desktop Monitoring and Management Services
For pricing information and to learn more about how ProSight LAN Watch remote monitoring and reporting services can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.

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Progent provides three essential types of Help Desk services including Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts gives your customers instant access to a dependable support group with years of experience providing phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Call Center a respected image as a key contributor to business productivity. Progent's goal is to resolve and not merely record problems.

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Progent's certified SQL Server application developers and DBAs offer remote consulting to help businesses of all sizes to create, administer, and troubleshoot applications powered by Microsoft's SQL Server platform and .NET framework. Progent's SQL Server experts offer help with any phase of application development in environments that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.

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Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Exchange 2010 and introduces important new features plus a redesigned structure. These enhancements affect vital IT areas like ease of administration, availability, compliance, operational costs, teamwork, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote support and management for Microsoft Exchange Server 2013.

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Help for Small Office

For small businesses interested in Progent's network support outsourcing, design expertise, or technical support services, phone 800-993-9400 or e-mail

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Progent's Microsoft-certified IT experts offer Windows Server 2016 integration consulting services to help businesses of all sizes to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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Progent's CISSP-qualified cybersecurity experts can help businesses of all sizes with any facet of IT security. Progent can help create cost-effective security systems that protect a small office against advanced malware attacks or Progent can design, configure, and monitor a comprehensive security environment for hybrid networks that support local, remote, and mobile clients accessing network resources distributed over multiple physical sites and public and private clouds.

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Small to middle size companies can now get all the benefits of Operations Manager and also have fast access to Progentís Microsoft qualified network consulting experts. With Progent's affordably priced IT support packages, small organizations can select a simple Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small company networks world-class availability, security, and performance.

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Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block ransomware or recover quickly after a ransomware attack. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that minimizes your exposure to a ransomware attack and aligns with your business needs.

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Progentís IT outsourcing services provide budget-friendly network support for medium-size organizations. Whether it involves planning network architecture, creating an internal Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your system, or building an on-line eCommerce solution, outsourcing your IT engineering services can reduce expenses and eliminate uncertainties, allowing IT service expenses to grow in a more linear and manageable fashion than is feasible by amassing a large, knowledgeable in-house network support organization. Progentís Outsourcing White Paper and flyers explain how Progent can help you build a protected and highly available system foundation for your vital Windows-powered applications including Windows Server 2008, Exchange Server 2007, and Microsoft SQL Server 2008.

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Progentís computer outsourcing services for small businesses feature planning 2003 Server, .NET Server, and BackOffice environments, coordinating migrations XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and on-site repair, fixing stubborn IT problems, and producing a company-wide security plan. Progent can help you enhance network availability and performance via non-stop technologies, resilient network architecture, and proactive network monitoring. Progent also provides special project help for large-scale migrations and can assist with requirements assessment, resource inventory, BOM development, sourcing qualification, procurement coordination, and full documentation. Progentís IT outsourcing help also features education for office productivity products such as Microsoft Office.

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NetApp MetroCluster and FlexPod Consultant Services
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NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with replication to deliver fast, zero RPO disaster recovery between sites that are up to 185 miles apart. Progent's team of seasoned network consultants can assist your business to plan, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that aligns with your technical needs and IT budget. Progent can make sure you follow best practices for installing your MetroCluster environment by delivering guidance with tasks such as assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network, and testing your disaster recovery solution to show compliance with information assurance standards and government requirements.

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Progent's Microsoft-certified consultants have over a decade of background planning, deploying, enhancing and fixing System Center Operations Manager environments and offer companies of all sizes expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or on-premises technical support to assist you to remediate serious problems uncovered by Microsoft SCOM 2012.

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CCIE Certified Cisco VPN Computer Consultants
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Progentís Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size business integrate and maintain Ciscoís security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to manage and offer the flexibility to expand with your changing business needs. Progentís Cisco-qualified network consultants are familiar with Ciscoís complete line of products targeted at preventing information pilfering, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can help you deploy Cisco products to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control foundation for user certification, permissions, and accounting from a graphical Web interface.

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Colocation Selection Support
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Colocation data centers make it possible for companies to share enterprise-class facilities for hosting computer hardware that runs mission-critical applications and services. Progent's Microsoft and Cisco qualified consultants can assist your business with all facets of your colocation program including choosing and migrating to a colo site, designing system architecture, defining required equipment, on-premises and remote troubleshooting, establishing online system administration, and education your support staff.

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Knowledge Transfer for Windows

Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Mid-size businesses who utilize trusted freelance consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient.