Besides offering fast access to guidance from high-level IT consultants and subject matter experts to assist Providence, Rhode Island businesses to resolve specific technical problems or longer-term projects, Progent can provide temporary supplemental staffing to deliver more broadly defined services like desktop help, IT administration, and Call Center services. On-demand staffing makes it possible for businesses to deal with expected or unplanned surges in the need for IT services, which may be caused by scenarios like company mergers, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Temporary staffing can also fill voids caused by the absence of full-time IT personnel due to vacations, health issues, termination, or other reasons.

Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary supplemental staffing services give organizations the ability to react to surges in demand for network personnel without being saddled with the expense and hassle associated with vetting and hiring reliable technical help and without the burden of adding to your full-time staff size.

Key features of Progent's temporary staffing services include:

  • Rapid availability of seasoned IT professionals
  • Easy initiation, termination, and re-engagement of services
  • Seamless augmentation of your full-time network support team
  • Full reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
  • Strong relationship with a top-level, full-spectrum source for network support
Progent's Co-managed Help Desk Service
Progent's co-managed Help Desk program is a specialized flexible staff augmentation alternative that enables IT groups to divide the responsibilities of Help Desk Call Center support transparently between their in-house network staff and Progent's nationwide pool of IT support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk program is a joint service solution powered by the leading group PSA platform for streamlining, service requests, generating tickets, assigning ownership, tracking progress, and generating documentation.

Why Choose Progent?
Progent has two decades of background delivering online and on-premises IT expertise for organizations across the United States. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.

Progent's Practice Areas for Providence, Rhode Island Businesses
Progent's nationwide team of certified consultants offers Providence, Rhode Island companies a wide array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Contact Progent for Short-Term Staffing Services for Providence, Rhode Island Organizations
To find out more about Progent's short-term staff augmentation services for Providence, Rhode Island companies, call 800-993-9400 or visit Contact Progent.