In addition to providing rapid access to high-level IT consultants and subject matter experts to assist Providence, Rhode Island companies to resolve discrete technical issues or strategic initiatives, Progent offers short-term staff augmentation to deal with more broadly defined services like PC support, IT administration, and Call Center services. On-demand staffing makes it possible for organizations to respond to anticipated or unexpected increases in demand for IT personnel, which may be caused by scenarios such as company mergers, site moves, technology upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory mandates. Short-term supplemental staffing can also fill voids caused by the loss of full-time IT personnel because of vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term staffing services offer businesses the versatility to react to increases in requirements for IT services without being saddled with the expense and hassle that come with reviewing and hiring reliable IT personnel and without the burden of increasing your full-time head count.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Fast access to proven network pros
- Easy engagement, termination, and resumption of services
- Transparent augmentation of your full-time network support team
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Strong working relationship with a world-class, full-service resource for IT expertise
Progent's shared Call Center service is a proven on-going staff augmentation alternative that allows IT organizations to share the responsibilities of Call Center support seamlessly between their full-time network personnel and Progent's nationwide team of IT support specialists. Working as a seamless extension of your full-time Call Center, Progent's co-managed Help Desk service is a collaborative support solution based on by the leading group professional services platform for managing, service requests, generating tickets, assigning ownership, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite IT expertise for organizations of all sizes throughout the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Providence, Rhode Island Businesses
Progent's veteran team of certified consultants and technical experts can provide Providence, Rhode Island organizations a wide range of online technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary IT Staffing for Providence, Rhode Island Businesses
To find out more details about Progent's temporary staffing services for Providence, Rhode Island companies, call 800-993-9400 or visit Contact Progent.