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How can Progent save my business money?
Progent's IT outsourcing services, Call Center services, and application programming services make it possible for businesses of all sizes to benefit from the in-depth network support associated with Fortune 100 enterprises without the budgetary strain of managing a big in-house IT organization. Progent uses advanced software, a virtual office environment, and remote connectivity to make sure that each engineer is ready to provide timely support so that your business network problems don't result in major loss of productivity. Progent's remote 24x7 network monitoring uncovers problems before they cause costly downtime. Progent's online technical support avoids unnecessary travel expense and delivers rapid solutions. The net result is that you get enterprise-level services on a small-company budget.

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What types of organizations can Progent help?
Progent offers IT outsourcing, cloud integration plus desktop and mobile device help for small and midsize businesses, affordable remote IT consulting for local governments and school districts, plus branch office networking support and disaster recovery solutions for large corporations. Progent's small company clients usually cannot justify the distraction and expense needed to have a full-fledged IT management staff and depend on Progent for as-needed guidance, system integration and remediation. Small and midsize businesses find it cost effective to utilize Progent's remote support services on an as-needed basis for jobs like Windows Server deployment, Exchange Server set up, network appliance patching, site relocation, cloud integration, or Call Center outsourcing. For enterprise-class disaster recovery/business continuity(DR/BC) solutions, Progent can provide immediate online or on-premises access to a Cisco-certified CCIE network infrastructure engineer, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISSP and GIAC-certified information assurance consultants offer a range of security assessment packages tailored for organizations of all types and sizes.

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Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a Windows network application that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year computer industry veteran and has been responsible for the creation and implementation of hundreds of innovative business solutions based on Microsoft technologies. Mr. Kent established Progent in order to meet the needs of small organizations who can't justify the burden of supporting a large IT group but who still need information systems with enterprise-class dependability, protection, and responsiveness.

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What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support expert and network consultant has access to the technical and educational resources necessary to deliver the best network support available. Progent can provide world-class expertise in the architecture, implementation and troubleshooting of Microsoft-based information technology. Progent's Microsoft-certified IT support professionals offer Active Directory consulting, MS Exchange 2016 Server planning and deployment, Exchange 2013 Server consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2003 troubleshooting, Windows Server 2016 hybrid integration, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration help, plus Windows 10 planning assistance, Microsoft Windows 8.1 integration, Windows 7 support, Microsoft Office 365 technical support and training, and Dynamics GP (Great Plains) programming.

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Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft software and Cisco network technology, but Progent has extensive experience in the design, installation, and integration of heterogeneous networks that combine products from various top vendors. Services available from Progent include Apple macOS and OS X and iPad consulting, Linux integration, Sun Solaris expertise, iPhone integration, Android phone integration and management, RIM BlackBerry integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

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Can Progent help our business relocate our IT infrastructure?
Progent can provide Microsoft and Cisco-certified IT consultants who can help you plan and manage a seamless business network relocation to a new building or campus, including data center design and setup, project management, creating a complete security plan that includes physical site security, ISP selection and synchronization, and efficient system upgrades. Progent can in addition assist your company to select a colocation site to host your critical applications, prepare your environment, and provide continuing colocation site support.

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Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's extensive suite of productivity applications and cloud services available on a monthly or annual subscription basis. Office 365 apps and cloud services are available in an array of subscription plans targeted at customers ranging from students and home offices to global enterprises. Progent can provide fast and affordable remote access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android technology. Progent can help you to understand the many subscription options available with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent's Office 365 integration consultants support cross-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and manage hybrid ecosystems that transparently combine on-premises and cloud-based products and services.

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My business application needs 24x7 support. Can Progent help?
Progent's economical after-hours online technical support program offers clients 24x7 access to remote support from Progent's Technical Response Center (TRC). Support services available outside regular work hours include resolving problems with Microsoft server products, Microsoft Windows desktop support, help with Microsoft Office programs, network and system backup/restore, and fundamental routing and switching help for Cisco networking products.

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How can Progent's consultants help with Microsoft SQL Server?
Progent's SQL Server experts, database software programmers, database administration experts, project management consultants, Cisco-certified network infrastructure architects, disaster recovery/business continuity planning specialists, and network security professionals can help you to support and expand your SQL Server environment, develop or update database software, assess the likely advantages of upgrading Microsoft SQL Server 2016 or migrating to Microsoft SQL Server 2014 from an older release of SQL Server or from a legacy database system, set up pilot environments at your datacenter or at Progent's lab, plan and execute an efficient migration to SQL Server, and define an efficient and secure IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server.

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How Can Progent help with Microsoft SharePoint?
Progent has been providing SharePoint support since the initial product was released more than a a dozen years, and Progent has the scope of IT know-how to help organizations of all sizes to design and carry out a SharePoint Server 2013 installation and create SharePoint 2013 applications that add substantial business value to your IT investment. Progent's Microsoft-certified consultants can help you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from a different collaboration solution; determine whether an on-premises, Cloud-based or hybrid deployment is most sensible for your company; and select the most appropriate edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can help in specific tasks associated with your SharePoint 2013 migration.

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Can Progent help set up secure and fault-tolerant email?
Progent can give small and mid-size businesses access to an engineer with expertise in Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 Database Availability Group (DAG) configuration, Exchange 2010 consulting, Windows Server 2016 Privileged Access Management and Cloud Witness solutions, Windows Server 2012 R2 virtual networking consulting, Windows 2008 failover clustering support, and System Center Data Protection Manager configuration to help you create an advanced high-availability messaging environment that supports local workers, branch offices, telecommuters, and mobile workers. Progent's ProSight Email Guard is a spam filtering service platform that intercepts both spam and email-based attacks and features cloud-based disaster recovery via spooling. Progent's CISA and GIAC-certified network security professionals can assist your company to create infrastructure, security policies, and operational processes that optimize Exchange protection.

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How can Progent enhance my network security?
Progent's CISSP and CISM-certified network security professionals can help you create a company-wide network security strategy that includes hardware and software plus processes to guard your IT resources. Progent's ISA Server experts and Microsoft Forefront TMG 2010 engineers can help you to support Microsoft's discontinued firewall servers or migrate to modern security solutions such as Progent's ProSight suite of remote monitoring and management (RMM) services. Progent's Cisco ASA firewall with Firepower experts can help you to deploy Cisco network appliances for maximum infrastructure protection. Progent's security assessment scanning service bundles provide economical and objective evaluations of your existing external and internal security profile. Progent's ProSight Email Guard spam filtering service can block spam and email-based malware before they arrive at your security perimeter.

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How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory experts have deep knowledge troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, damaged AD objects, clean-up of test software configuration objects in production AD systems, and fixing of unsuccessful setups of Active Directory and AD-dependent applications. Progent is also experienced in using advanced Active Directory utilities such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important areas such as AD naming conventions, hierarchical model, IT administration model, selection and structure of group policy objects, plus security and monitoring specifications. Progent can also evaluate the implications of alternate server and service implementations on functionality and performance. Progent can help businesses to plan and install deployments of AD Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud integration.

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Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online experts can provide advanced expertise in implementing and managing all editions of Microsoft Office Project and can provide a wide variety of affordable online support services based on industry leading practices to help organizations of any size to get all the benefits of this leading platform. Consulting support available from Progent include solution design, installation and upgrades, setting up safe collaboration among local and offsite users, network optimization, and specialized online training.

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How does Progent handle problem escalation?
Progent utilizes a team model for problem escalation, making it possible to resolve even the most difficult network problems that can crop up occasionally. By leveraging hundreds of consulting-years of experience from Progent's Microsoft and Cisco-premier consulting staff, Progent can rapidly and affordably repair issues that would baffle most IT support organizations. Working with thousands of businesses on installation and integration tasks annually gives Progent a unique perspective on which approaches work and which do not in resolving IT problems.

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Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-certified IT experts have in-depth IT industry backgrounds, on the front lines of business network support, executing a multitude of technical projects for a broad assortment of customers. Each Progent IT professional brings a proven set of personal methodologies from this extensive industry background, and these are further refined by the corporate-wide best practices training that Progent teaches its engineering staff. For larger projects, Progent consulting staff use the Microsoft Solutions Framework (MSF) structure for task management which breaks projects down into discrete and manageable components that minimize the risk of a project spinning out of control.

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Can Progent help us with desktop and mobile device configuration management?
Progent offer System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to consolidate and simplify the management of your desktops along with your Cloud-connected mobile devices. Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy device and application management platform or assist you to enhance your existing SCCM 2012 environment to support your evolving business requirements.

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How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server consultants offer advanced remote and onsite support services for Project Server and for Microsoft platforms that work closely with Microsoft Project Server. Consulting services offered by Progent include Project Professional and Project Web App set up, SharePoint 2013 design and deployment, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, MS Exchange Server 2016 upgrade support, Exchange 2013 Server consulting, Office Excel and Office 365 Excel application support, and PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE network engineers to help your company to enhance your environment to accommodate local, branch, home-based, and mobile users so that they can use Microsoft Project Server 2010 to work together securely and productively. Progent's certified network security engineers can help you to plan and police security policies that protect important business data without disrupting productive information exchange.

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Can Progent help my business develop custom eCommerce applications?
Progent's IT consultants can assist you to create web sites that are driven by sales and inventory programs to minimize the expense and maximize the dependability of on-line business. Progent can help you to set up a secure, highly available e-commerce environment and build specialized web applications based on standard tools and or customize available applications so that they work with your special business needs. Progent offers online services from experienced Microsoft SQL Server developers and Oracle database developers and DBAs, and MySQL experts to assist you to carry out mission-critical application development.

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What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team delivers in-depth consulting know-how in crucial application areas, allowing you to tailor responsive, low-cost and highly functional IT solutions that fit the unique needs of your company. Progent's line-of-business software developers can assist you to customize Microsoft's popular eCommerce-capable applications such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

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    How can Progent help large enterprises?
    Progent's IT experts can help large businesses to design, deploy, and manage major rollouts of core Microsoft, Cisco, and Oracle technology by providing support services such as Active Directory expertise, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, SQL Server application development, Cisco infrastructure engineering, Oracle DBA and development services, MySQL consulting, and project management support. Progent has assisted some of the world's largest companies to integrate mission-critical information technology solutions powered by Microsoft technology and can deliver seamless branch office support for enterprises with branch offices or in major cities in the United States.

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    What are the most popular consulting services available from Progent for large enterprises?
    Progent's popular enterprise consulting services include:

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    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    While managing IT projects for major businesses, Progent uses a phased technique based on defined milestones in order to achieve economic, timing, and technical goals while minimizing business disruption. Progent's methodology follows industry project management standards based on the leading practices described in the Microsoft Solutions Framework (MSF) and includes needs definition, design and architecture proposals, pilots, required adjustments, and expert integration. All phases are documented to provide a detailed list of IT services delivered and to assist in ongoing network support.

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    Can Progent Help Develop Database Applications for Microsoft SQL Server?
    Progent's SQL Server application programmers can assist your organization to create and support database applications based on the SQL Server RDBMS. Progent follows leading lifecycle management practices to build scalable, easy-to-manage SQL Server applications and knows how to work with a customer's IT staff to complete programs in a cost effective and affordable way. Progent for can help you to build Microsoft SQL Server applications by providing a broad selection of consulting support services including specification of features and scope, data tier architecture, data migration, T-SQL programming, software configuration, storage management, performance tuning, backup and restoration strategies, partitioning, reusable schema, replication solutions, security and compliance, and fault tolerance.

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    Can Progent help integrate and support Cisco unified communications and collaboration solutions?
    Progent can provide remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) specialist to help your business to design, deploy, manage and repair converged communications networks supported by Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have in-depth backgrounds helping organizations of all sizes to create advanced collaboration ecosystems by delivering expert services that include Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager system design and deployment, Voice over IP and video phones and soft phones setup, and wireless VoIP phone deployment. Progent can assist you with Cisco's extensive library of UC applications such as Cisco Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center, and Unified Mobility.

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    Which ERP and MRP programs are supported by Progent?
    Progent provides ERP and MRP support for a range of programs that include:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

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    How can Progent help local governments and school districts with IT management?
    Progent has a long background providing a broad range of online network support and emergency repair services to local governments and school districts throughout the United States. Progent is among the pioneers in delivering advanced remote IT consulting and has provided network solutions to clients in every state. Progent's remote network consulting for local governments saves travel expenses and resolves problems more quickly than onsite support.

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    Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
    The open design of Microsoft Dynamics GP makes it possible to create custom Microsoft Dynamics GP applications that provide all of the basic functionality of proven Great Plains applications but also handle the specialized needs of your business. With the utilization of the Modifier with Microsoft Visual Basic for Applications, developers can work with the most popular programming environment in the IT world to adapt Microsoft Dynamics GP information views, supplement or modify business logic, produce custom forms and reports, or expand integration with Microsoft Office programs. Progent's experience with Microsoft .NET programming, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, and development experience with VBasic, XML, and other developer tools makes it possible to design custom line-of-business applications and eCommerce solutions that work transparently with Microsoft Dynamics GP.

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    Does Progent support Juniper and NetScreen Products?
    Progent's Juniper-certified network consultants can help your company to plan and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your infrastructure, and upgrade smoothly from discontinued equipment to current versions. Progent's Junos OS consultants can provide support for Juniper's flagship network operating system to enable your business to simplify the management and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system products and can help organizations manage networks that include a combination of Juniper's software platforms.

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    How do Progent's consultants implement knowledge transfer to my in-house IT staff?
    Progent's knowledge transfer services include one-on-one training created for customers who desire to increase their understanding of mainstream office productivity applications and network hardware. Find out more about Progent's Microsoft Office Word and Microsoft Office 365 Word custom training, Microsoft Office Excel and MS Office 365 Excel classes and programming help, MS Project expertise, and classes on macOS and OS X applications. In addition, Progent offers live remote webinar education classes. Virtual online classes provide a versatile and affordable solution for training your IT staff to operate a wide range of important applications.

    Progent also offers itemized documentation for all services performed. These comprehensive service reports provide your in-house IT staff a concise and helpful chronicle of key technical issues concerning your IT system and can provide insight on how to prepare for and resolve problems in the future.

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    How can Progent help my Linux developers?
    If you are creating UNIX or Linux software on a network that includes Windows-based servers, desktops and applications, Progent offers network outsourcing and support services that keep your network up and running while reliving you to focus on your area of highest value expertise. By using automated network monitoring and providing online and optional onsite help as needed, Progent provides Linux and UNIX developer support that provides an inexpensive way to manage an information technology network that features high uptime, comprehensive security and performance.

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    Does Progent offer desktop support services?
    Progent can deliver a wide range of cost-effective consulting and support services to help you company to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop support services include Windows 10 planning consulting, Microsoft Windows 8.1 integration expertise, Windows 7 technical support, Microsoft Office and Office 365 integration and training, and 64-bit operating system upgrades.

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    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Microsoft-certified consulting team members and consultants for Virtual PC for Mac technology can help you to integrate your macOS and OS X systems with your Microsoft Exchange server through expert Office 365 Outlook for Mac support. Progent will make sure that your Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App or Web Access are properly installed. Progent can also provide a broad range of Microsoft Exchange consulting services such as integration, troubleshooting, security management, mobile support, system tuning, plus spam and virus protection and email encryption. Progent also can provide tailored in person or remote macOS knowledge transfer.

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    How can Progent help us design and manage a virtualization solution?
    Virtual compute, storage and networking technologies enable businesses to maximize utilization, simplify network administration, and improve workload continuity and data protection. operate several virtual servers on one actual processor. Common applications for virtual servers include hardware efficiency, low-cost hosts for applications that require older operating systems, and affordable quarantining of application programming or pilot environments from on-line systems. Progent's virtualization technology engineers offer Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting services, Microsoft Windows 2008 Hyper-V Virtual Server help, VMware vSphere deployment, VMware NSX virtual network architecture and management, and Citrix XenServer support. Progent can configure virtual servers to optimize speed, dependability and ease of administration while simultaneously cutting costs; propose and validate business recovery strategies that reduce downtown in case of a major failure; and deliver continuing maintenance, troubleshooting, and consulting assistance as virtualization technology evolves.

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    Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
    Progent offers the support of RIM BlackBerry-certified experts who can help small organizations to design, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry smartphones economically and successfully, eliminating the requirement for an in-house BlackBerry expert and reducing the cost and distraction of supporting a mobile workgroup. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISSP and CISM-certified security professionals. This wide range of expertise, in conjunction with Progent's proven online service delivery model, offers small companies a cost-effective solution for incorporating BlackBerry devices and software productively into their IT system.

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    Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
    Hyper-V 2016 utilizes core technologies first designed for and refined on Azure, among the world's biggest public clouds. This significantly improves the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing security, availability, scale, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to run your vital workloads, plan an efficient network architecture for a cloud-based or hybrid installation, develop and execute a non-disruptive upgrade plan, educate your IT management and technical support staff, and provide ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 solution delivers maximum business value.

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    Can Progent Help with Oracle Database Administration and Application Development?
    Progent can provide online access to an Oracle certified expert for Oracle DBA support or an Oracle application programmer. Progent can help you to create effective mechanisms for critical Oracle database administration activities including performance tuning, backup/recovery strategies, and database protection, or train your in-house personnel how to follow industry leading practices for simplifying major administration tasks. Progent can in addition offer the services of a PL/SQL programmer to assist your company to build, test, troubleshoot, or port Oracle applications that can vary from forms to data-driven web commerce sites. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper tools and can help you to tune current SQL code using Oracle's SQL Access Advisor.

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    How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
    Microsoft System Center 2016 Operations Manager is designed to ensure top performance and dependable availability for critical applications by offering centralized, cross-platform monitoring of physical and virtual infrastructure deployed across local datacenters and cloud environments. Progent's consulting team offers advanced remote and onsite expertise to assist organizations of any size to plan, integrate, optimize, update and troubleshoot Operations Manager 2016 deployments. Progent's Operations Manager 2016 consultants can help your company to migrate to Operations Manager 2016 from older releases of Operations Manager or from different IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a unified IT management solution. Progent can also help you extend your Operations Manager 2016 scope to incorporate resources hosted on public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud solutions.

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    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's certified Office Word and Office 365 Word consultants offer a broad range of affordable online support services to help your organization to maintain your legacy Microsoft Office Word solution or assist you to move to a current release of Office Word. Services offered by Progent's experts include VBA software development, identifying and resolving compatibility problems between different releases of Word, interfacing Word with different Office applications like Excel and Outlook or with third-party data sources and add-ons,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone integration, and remote Office Word training tailored for your special requirements.

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    How can Progent help businesses create wireless solutions?
    Progent's wireless integration consultants offer broad backgrounds in the implementation and support of wireless networking technology and can assist your IT team to design, deploy, manage and repair wireless solutions that are secure, robust, scalable, easy to administer and use, able to handle your vital applications, and transparently integrated into hybrid cloud networks. Remote and onsite Consulting services offered by Progent cover a variety of wireless technologies and include smartphone management, Wi-Fi infrastructure design and deployment, Wi-Fi site surveys, Cisco wireless IP phone configuration, and building-to-building wireless integration.

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    How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
    Progent has published an IT outsourcing white paper that describes the benefits companies organizations of all sizes can gain by outsourcing network consulting and other computer services. Progent has also created IT Outsourcing datasheets for three support offerings designed for small and medium sized businesses.

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    Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
    Progent offers two low-cost service bundles intended to allow small businesses to receive a professional security evaluation from a premier security engineer. With Progent's External Security Inventory Scan, a security expert administers an extensive test of your IT infrastructure from beyond your firewalled perimeter to uncover possible weaknesses in the security profile you present to the outside world. With Progent's Internal Security Inventory Checkup, a security engineer executes a system scan from an authorized computer within your firewall to determine vulnerabilities to internal assaults. Both security inventory services are configured and executed from a secured remote site.

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    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer consultants can help your company to understand the strategic benefits of XenServer and additional Citrix platforms, and can assist your IT organization to design, validate, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also assess your current Citrix technology environment and help you to optimize resource utilization, responsiveness, security and compliance, uptime, and recoverability.

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    What are the key features of Progent's IT outsourcing packages?
    Components of Progent's IT outsourcing packages include system assessment to make sure that your computer system meets required levels of security and off-site access, round-the-clock server monitoring using Microsoft Operations Manager to resolve issues before they disrupt your productivity, optional Help Desk Support from Progent's technical experts, security assessment to help protect your network from intruders and virus attacks, application of Service Packs and security updates for servers and applications, reduced rates on Progentís remote and on-site network support services, and access to Progentís staff of Microsoft-certified IT consultants and support personnel.

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    Why should a small business outsource IT support?
    Whether it means designing IT system infrastructure, setting up or outsourcing a Help Desk, deploying an updated email solution, or creating an on-line business system, outsourcing your system support services can contain costs and minimize risks, allowing IT service expenses to grow in a more linear and gradual way than is possible by building up a large, all-purpose internal IT organization.

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    How can Progent help us migrate to Skype for Business Server?
    Progent's Microsoft-certified Skype for Business integrators offer online and onsite expertise for companies of all sizes to evaluate the benefits of migrating to Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud-based or mixed topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with other communication systems like Cisco UC. Progent's certified network security consultants can help you create and validate a security environment for your Skype for Business deployment that meets regulatory standards.

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    What VMware virtualization products are supported by Progent?
    Progent offers the support of a certified VMware VCDX expert to help you plan, deploy, administer and repair VMware vSphere and vCloud-powered virtualization solution for on-premises networks, cloud environments, or hybrid deployments. Progent's VMware vSphere consulting team offer advanced knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent has in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver high uptime, data security, and application mobility.

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    What are the benefits of Progent's documentation of support services?
    Progent provides full and detailed documentation of all support activity to ensure customers do not feel ďcaptiveĒ to their IT service provider. Progent sends e-mail documentation of services immediately after completion of each service interaction, and also encloses a hard copy along with monthly billings. Complete network support documentation makes it easier for customers to move to a different support provider or assume more service duties internally. Complete service reporting also give IT managers the information required to evaluate maintenance services and develop better informed network budgets.

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    Does Progent offer network monitoring support?
    Progent provides a variety of Network Support Bundles based on the proactive problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge server management software solution that tracks the reliability, performance and security of your IT network and detects problems before they can disrupt your system. To provide more understanding about the performance and stability of your system infrastructure, Progent can help you integrate and operate popular network monitoring software based on the Linux operating system.

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    What are the advantages to my business of Progent's network monitoring services?
    System Center Operations Manager increases the reliability of line-of-business programs by proactively detecting and helping to fix trouble spots before they can crash a server. System Center Operations Manager can improve network performance by examining user-defined performance thresholds and usage profiles on critical servers, allowing network support staff to be more selective in integrating performance-related resources and to clean up trouble areas before they bring about serious system bottlenecks. However, configuring System Center Operations Manager to take full advantage of this state-of-the-art monitoring software can be a challenge. With more four years of experience with the NetIQ technology upon which MOM is derived, Progent's technical staff can help you select the right System Center Operations Manager features, install and configure Operations Manager, and create custom rules, scripts, reports and alerts for your IT system. Progent can also document Operation Manager's server monitoring policies and procedures for your IT department.

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    Does Progent offer special IT outsourcing packages for mid-sized businesses?
    Progent offers medium size businesses in the and in major cities throughout the S. two cost-effective outsourcing service packages built on Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a single-page printable datasheet describing Progent's two Network Monitoring Service Packages for medium size organizations, click:Network Monitoring Packages.

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    What is Managed Network Monitoring and how can it help my business?
    Managed Network Monitoring is a form of co-sourcing that permits your internal IT staff to benefit from the network monitoring activities of an outside IT support group. If your company has a small internal IT organization, Progent's Managed Network Monitoring co-sourcing program is an economical way to optimize system availability, capacity and security.

    Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a needs assessment and configures Microsoft Operations Manager
  • Progent deploys an off-site Microsoft Operations Manager server to track your IT system
  • Progent provides Contact Center support services, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, diagnoses, and/or resolves problems
  • Progent provides regular IT management including application of service packs and security updates
  • Hardware must be under manufacturer's on-site warranty program

    q-gen-053.asp
    How can Progent help my business integrate Windows Hyper-V server virtualization software?
    Progent's Microsoft-certified Windows Server 2016 consultants and Windows Server 2012 R2 support experts can assist you to analyze the possible advantages of Hyper-V-powered server virtualization for your company, perform pilot installations to verify Hyper-V's operation with your line-of-business applications, evaluate your network and server infrastructure for optimal performance with virtualization technology, assist you in moving to Windows Server 2016 or Windows Server 2012 R2 and configuring Windows Hyper-V, train your IT personnel to track and manage Hyper-V, provide world-class consulting support for enhancing the protection of your virtual servers, design and validate disaster recovery processes that maximize network availability, and deliver continuing consulting and technical support including low-cost remote troubleshooting and turn-key Help Desk services.

    q-gen-054.asp
    Does Progent offer project management services?
    For advanced project management support, Progent offers the services of senior IT professionals with years of background as IT project managers for program development, business technology implementation, and business process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level project managers can provide advanced management expertise to assist enterprise clients to adhere to leading practices to ensure that strategic projects are completed on time and on budget.

    q-gen-055.asp
    Can Progent help integrate Linux/UNIX and Windows environments?
    Progent can help you deploy Microsoft Windows Services for UNIX (SFU) to provide coexistence between Windows and UNIX networks. SFU offers interoperability between Windows Server 2003 and various implementations of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU allows you to share Windows folders over NFS and improved authentication in native Windows Server Active Directory environments. SFU's Interix subsystem features a full library of UNIX utilities and shells, support for a single rooted file system, and a SDK for migrating applications.

    q-gen-056.asp
    Can Progent help us keep our Cisco IOS software up to date?
    If you includes Cisco routers, you may be using an old version of Cisco IOS, the control software used in virtually all Cisco router and the latest Cisco switches. Cisco often offers updates to IOS in order to fix problems, shore up security gaps, or improve functionality. However, upgrading IOS and other Cisco OS platforms can be tricky, depending upon your Cisco device and your system environment. For example, there may be limited internal RAM that could cause a new software release to execute improperly. Progent's Cisco CCIE-certified network engineers can provide a wide array of services associated with upgrading Cisco IOS software or any Cisco control software such as IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run version audits of your router software, recommend appropriate upgrades, provision Cisco appliances, transfer software images/, activate and verify your update, optimize performance, troubleshoot issues, and train your IT managers how to get the benefits of any important new functions.

    q-gen-057.asp
    Does Progent offer consulting services for Microsoft Office 365 Excel?
    Progent's Microsoft-certified Office 365 Excel development consultants can provide cost-effective online programming support for applications that utilize Office Excel or Office 365 Excel as a front-end or back-end platform for specialized software. Progent's engineers can help you to design, code, pilot, deploy, and administer new software; support and enhance current software; and migrate applications built with older releases of Microsoft Excel to current editions. Progent offers expertise with Microsoft Excel VBA and Microsoft Access programming and can help you to connect Excel-based applications to Microsoft SQL Server or other external DBMs that can accommodate realtime data. Progent can also help your organization to set up environments that integrate Excel with compatible Microsoft product families including Microsoft Office Word, PowerPoint, Project, and SharePoint. Progent can also assist you to migrate to more current Excel versions, including the advanced 64-bit release, and offers affordable online virtual training in Excel that can be customized for a single person or large groups.

    q-gen-058.asp
    What security support does Progent offer for Linux/UNIX environments?
    If you have a multi-OS business network that combines Linux/UNIX and Microsoft technology, Progent offers Linux and Windows security consulting by giving you access to a CISSP-certified IT consultant to assist your entire business in a broad range of security areas. CISSP Certification recognizes expertise with a global standard for network security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified consultant to help your enterprise in a variety security fields including:

  • Security Administration Practices
  • Security Infrastructure and Models
  • Access Control Systems and Processes
  • Applications Development Security
  • Operations Security
  • Physical Security
  • Cryptography
  • Telecom, Network and WAN Security
  • Business Continuity Planning
  • Law, Investigation, and Ethics

    q-gen-059.asp
    Does Progent Offer Business Continuity Planning Services?
    Progent can provide advanced online expertise for disaster recovery/business continuity planning, testing, and training to help your company to prepare for potential catastrophes, minimize service disruption for your vital IT operations, avoid data loss, and comply with regulatory mandates and contractual requirements. Progent's business continuity experts can work closely with your management and network support staff to perform risk analysis, identify dependencies, identify human and physical resources required to run your business, determine key network services and define allowable recovery times, select hot backup sites, set up safe remote connectivity for key employees, implement notification systems and define responsibilities for personnel, write a complete recovery plan, and train key people to execute your agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a cost-effective disaster recovery solution for hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's massive Azure cloud.

    q-gen-060.asp
    What pricing structure does Progent use for support services?
    Progent's simple per-minute billing model has no complicated contracts, retainers or hidden fees. Many other support companies have minimum billable time or other additional charges that increase support costs. For remote support from Progent during regular business hours, you only get billed for the time spent resolving your issue. If it only requires ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are billed exclusively for the time when a Progent team member is actually on premises solving your issues. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you might have to pay for our expertís travel time, but never an increased emergency rate. Since Progent maintains a large pool of engineers located within the entire service territory, an available consultant is usually near to assist. Progent can in addition provide on-premises technical support to most zip codes in the U.S. within 24 hours of receiving a service request. Progent's remote support team has provided help to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)

    q-gen-061.asp
    Can Progent help me maintain or upgrade my Exchange 2010 system?
    Enhancements in Exchange 2010 for software-driven telephony include voice-to-character preview for rapidly searching your stored messages rather than listening to every call, digital attendants to answer callers and help them to work through your voice messaging system, programmable call answering procedures to forward or filter incoming calls depending on Caller ID or contact data, and text notifications concerning missed voice calls or voice mail. While Exchange 2010 is still a reliable unified messaging platform, more powerful versions of Exchange Server have replaced it. Progent's Exchange Server 2010 consultants can assist your company to maintain and repair your current Exchange 2010 environment. Progent's Microsoft Exchange 2016 experts and Office 365 Exchange Online cloud solutions specialists can also help you assess the strategic advantages and technical challenges of migrating to a modern, release of Exchange Server.

    q-gen-062.asp
    What web development services are available from Progent?
    If you want to revamp your company web site, create in-house webs for applications such as HR or worker orientation, create a successful web presence for a new company, or put together enterprise-grade, database driven web applications, Progent can provide talented and seasoned web site designers and developers. Web site design and development consulting available from Progent's Technology Experts Team include web site design and development, web site project management, Microsoft ASP and .NET programming, and graphics design. Progent's certified Microsoft SQL Server developers, Oracle programmers and database administrators, MySQL database application consultants, and Microsoft Access developers can help your business to design, build, and support data-powered sites. Progent's experts can also help you construct and manage a secure, robust server and communications infrastructure incorporating remote connectivity, to host your web platforms.

    q-gen-063.asp
    How Can Progent Help with Windows Server 2008 R2?
    The sophistication and versatility of Microsoft Windows Server 2008 calls for an information technology expert with practical experience and diverse knowledge in designing and building efficient end-to-end business information networks. The professional experience of Progent's Microsoft-certified Windows Server engineers, with an average of over 10 years of background supporting Microsoft-based technology, assures your success in maintaining and managing your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 experts can also assist you to evaluate the advantages of upgrading from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid network model that combines on-premises systems with cloud-based services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

    q-gen-064.asp
    What services are available from Progent to support Windows Server 2003?
    Progent can help your company with administering, maintaining and troubleshooting IT solutions powered by Windows 2003 Server, and can help with your move to Windows Server 2012 R2 or later from Windows Server 2003. Progent's upgrade services include design, deployment, configuration, validation, training, and online troubleshooting. If you are planning on creating a hybrid network model that combines local resources with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

    q-gen-065.asp
    Does Progent support Citrix desktop virtualization software?
    Progent's Citrix-certified desktop virtualization experts can assist you to plan, deploy, administer, and troubleshoot a virtualized Windows application delivery and management system by offering XenDesktop expertise and XenApp support. Progent's Cisco CCIE network engineers can show you how to enhance your network for distributing server-side and client-side applications, and Progent's remote datacenter support consultants can help you to administer and maintain an off-site datacenter that features high availability, advanced security, and rapid recovery. Progent's Citrix technology experts can also help you manage and support additional virtualization products from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V support.

    q-gen-066.asp
    Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
    Progent can help you create, rationalize and implement a project to move to Windows Server 2012 R2 or later from a Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified Server Platform consultants can also deliver affordable remote consulting and engineering support so your company can maintain Windows Server 2012 deployments. Progent can assist you to assess the strategic advantage of migrating from earlier releases of Microsoft Windows Server and can adhere to industry best practices to support an efficient move to Windows Server 2012 R2 or later. If you are considering building a hybrid network model that integrates local systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions

    q-gen-067.asp
    How can Progent help improve the fault tolerance of my network?
    Progent's design services for zero-downtime IT systems provide Microsoft and Cisco-certified consulting experts who will show you how to create a robust network that incorporates essential technologies and processes for line-of-business applications. Progentís engineering experts can assist your company to implement a network infrastructure with features such as fault tolerant Internet access, system load balancing, zero-downtime data centers, cloud backup and restore, high-availability interoffice connections, and fault tolerant multi-location systems. Progent can also provide business continuity planning consultants to help you design, validate, and document a recovery procedure based on leading practices.

    q-gen-068.asp
    Where can I review testimonials from Progent's customers?
    Progent has delivered remote or onsite technical support help to organizations in each state in the United States. Many of these clients have shown their high regard for Progent via testimonials to the quality of Progent's support staff. Take a look at Progent's customer testimonials to learn what people have said about the quality of Progent's IT services.

    q-gen-069.asp
    Does Progent offer consulting help for server clustering with Windows Server?
    The failover cluster feature set incorporated into the latest releases of Windows Server is radically re-engineered to streamline the installation, configuration, and maintenance of server clusters and to offer improved levels of system dependability, protection, performance, and versatility. New or improved features include cluster verification, revamped setup and installation, unified cluster management, redesigned cluster architecture for increased uptime, hardened security and quorum structure, minimization of failure points, greater disk and memory capacity, enhancements for multi-site clusters, and live migration capability for Hyper-V virtual servers. Progent's certified cluster technology experts can assist you evaluate the business benefits of failover clusters, design and implement an installation, educate your IT staff to manage your failover clusters, deliver ongoing consulting and technical help services, and produce and test a disaster recovery procedure. Progent's Windows Server 2016 disaster recovery consultants can help you you to create an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's Azure public cloud.

    q-gen-070.asp
    Can Progent help design a fault-tolerant load balancing solution?
    Load balancing your servers increases throughput and offers redundancy by working around downed servers in a load-balanced farm. Progent's load balancing consulting services cover a wide array of high-availability load balancing technologies such as network load balancing, load balanced applications, network infrastructure routing, and content delivery technology including F5 Networks 3DNS. High availability load balancing technologies for which Progent offers consulting services include Microsoft Windows 2008 Server R2 Network Load Balancing Manager, the NLB feature of Windows Server 2012, Virtual Machine Load Balancing in Windows Server 2016, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP.

    q-gen-071.asp
    Can Progent help us move our data center to a colocation facility?
    There are several hundred world-class Internet Data Centers in the and larger metropolitan areas throughout the U.S., and Progent's colocation center consulting professionals can enhance your systemís reliability and performance by helping you choose a colocation facility that meets the individual requirements of your business including geographic proximity, size, connectivity, affordability, and extra additional features and services. Progentís data center IT services are designed for businesses with hardware housed at colo hosting sites and in need of on-demand in-person help at the colocation site plus online help from Microsoft and Cisco Premier Certified professionals. Progent offers a selection of co-location center consulting services such as system topology analysis, Windows and UNIX server installation and maintenance, tech support for server and telecommunications infrastructure, design and installation of high availability configurations, defining and deploying layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and planning high-availability server and storage clustering systems.

    q-gen-072.asp
    We need fault-tolerant interoffice connectivity. Can Progent help?
    Progent offers interoffice access support to show you how to plan and deploy fault-tolerant infrastructure for multiple-office connectivity. Progentís Cisco-certified Cisco Certified Internetwork Experts can design and deploy high-availability Inter-office connections based on non-stop EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connections and automatic fail-over offers economical 24x7 interoffice connectivity.

    q-gen-073.asp
    Can Progent help us deploy System Center Data Protection Manager for automated backup?
    System Center 2016 Data Protection Manager provides small and mid-size businesses near-continuous backup and easy recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-aware backup for critical platforms like Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, works with VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified SCDPM 2016 consultants can assist you to design, deploy, administer, and troubleshoot a multi-site backup/recovery solution built around Data Protection Manager 2016. Progent can assist you to migrate from a previous version of Data Protection Manager or from a legacy system, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployments. Progent can provide remote or onsite support and can provide occasional guidance to resolve technical bottlenecks or deliver end-to-end project management support to help you complete your Data Protection Manager 2016 initiative on time and within your budget.

    q-gen-074.asp
    Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
    Internet Information Services, provided with Windows Server and Windows desktop, is an advanced server role for web site hosting and application development. The new releases provide enhanced security, reliability, scalability, and troubleshooting while also incorporating significant enhancements in automated management. A variety of popular extensions to Internet Information Services have been built into newer releases including the Request Filter Module (formerly called URL Scan), which is able to prevent potentially harmful HTTP requests from being executed by hosted web software. Progent's IIS consultants can help your company to deploy IIS as well as the recent extensions to IIS Manager such as the GUI interface for controlling FastCGI programs.

    q-gen-075.asp
    Can Progent help me integrate and manage iPhones connected to our network?
    Progent's iPhone and iPad integration consultants can provide affordable online consulting to assist you to plan, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration solution and is available for quick tasks to help you through specific technical roadblocks or major engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you build or maintain a resilient, secure and efficient infrastructure that aligns with your mode of computing. Progent also offers online and onsite training to show you how to manage and use your iOS devices in a safe, collaborative ecosystem that maximizes the strategic value of your IT system.

    q-gen-076.asp
    Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
    Microsoft Exchange 2016 provides important improvements compared to older versions of Exchange with features such as built-in support for high-availability mailbox server clustering called Database Availability Groups the ability to use low-cost disk storage to cut the expense of big inboxes, a feature-rich web client compatible with all popular browsers, advanced voice mail capability featuring voice-to-text translation, and a wealth of utilities for improving data protection and compliance. Microsoft calculates that if carefully configured, current releases of Microsoft Exchange can cut email expenses by 50-80%. Since Microsoft has terminated support for Microsoft Exchange Server 2003, organizations have another incentive to ask Progent's Microsoft Exchange 2016 experts about migrating to the latest version of Microsoft Exchange.

    q-gen-077.asp
    Does Progent provide consulting services for Microsoft Small Business Server?
    Even though the Microsoft Small Business Server (SBS) product line is no longer offered by Microsoft, this software package remains in wide use. Progent provides a range of Microsoft SBS support services for all releases of the platform. In addition, Progent's Windows Server 2012 R2 Essentials consulting experts can assist your business to assess the possible benefits of moving from a locally hosted environment powered by Small Business Server version 2011 or earlier to a hybrid onsite/cloud computing model by carrying out a migration to Windows Server Essentials and to Microsoft's cloud-hosted application suite. Whether your resources reside on an on premises datacenter, in the Microsoft Cloud, or across a hybrid mix of both, Progent can provide comprehensive consulting, troubleshooting, and software development services for Microsoft's strategic business products including Windows Server, Exchange Server, SharePoint, and Microsoft SQL Server.

    q-gen-078.asp
    How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.

    q-gen-079.asp
    Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
    Progentís business information reporting consultants offer remote and on premises expertise to help you with any facet of BI reporting from troubleshooting or modernizing reports to designing and deploying an advanced business intelligence environment. Progent's management reporting consultants can help you to maintain your current BI system, assist you to migrate databases and applications from an outdated reporting product to a modern solution, and deliver as-needed online mentoring tailored to your individual needs. Progentís management reporting professionals can provide expertise in all popular business analytics reporting and visualization platforms including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, Report Designer and Report Builder.

    q-gen-080.asp
    Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
    In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers companies expert help for products from other major VPN suppliers including Checkpoint Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec. Progent can show you how to create a detailed security plan and choose appropriate products from multiple vendors to support your security objectives while sticking within your spending restraints.

    q-gen-081.asp
    Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
    Progent's Cisco CCIE-certified network engineers offer world-class remote and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small or midsize organizations and campus LANs to giant data centers and public clouds. Progent can help you to deploy Cisco's continually improving switching solutions to realize the speed, expandability, availability, virtualization support, security and ease of management needed by your business. For information about Progent's consulting and support services for Cisco's market-leading family of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. For information about Progent's support for Cisco's Nexus line of switches, refer to Nexus switch consulting and troubleshooting services. For information about Progent's support services for Meraki switches, refer to Meraki switches integration.

    q-gen-082.asp
    Can Progent help us integrate and manage Android smartphones?
    Progent's Android smartphone integration expertise have years of background delivering online and on-premises assistance for businesses of any size who need to incorporate Android phones into their information networks so that users can communicate and collaborate while on the go. Progent has the breadth of skills to resolve network issues that involve numerous vendors and that entail a combination of older and up-to-date technology. Progent provides budget-friendly online consulting to help you with any aspect of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional support to help you to handle particularly challenging IT problems, or Progent can provide comprehensive project management support to help you complete major network projects on time and within budget. Progent can assist with local, cloud-centric, or hybrid network environments and can provide support for operating systems, applications, management utilities and hardware infrastructure. Progent also offers customized group or one-on-one training to help you manage and operate Android phones efficiently.

    q-gen-083.asp
    Does Progent offer help with specific Apple Mac applications?
    Progent's specialists in Mac technology can support the creative sides of Apple macOS and OS X systems by providing consulting services and knowledge transfer in images/, audio, and video. Progent's experts can provide help in a range of Apple macOS and OS X desktop programs such as Photoshop, Illustrator, Logic Pro, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also help you with discrete areas like scanning or digitizing audio or video or setting up an audio post production lab.

    q-gen-084.asp
    Can Progent help implement virtual desktops with Windows Server 2016?
    Microsoft's desktop virtualization technologies lower the effort needed for network administrators to deploy applications so they are consistent throughout an entire workforce, offer the ability to manage rights to business data, and allow fast installation of new or updated workstations. With Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure behind RDS streamlines client access, enhances responsiveness, strengthens data security, centralizes management, and provides a nearly transparent client experience. Progent's desktop virtualization consultants can help your company to evaluate the business benefits of Microsoft's desktop virtualization solutions, set up test and production deployments, optimize your network architecture to support virtualized desktops effectively, assess and remediate security problems, and educate your IT administrators to follow industry best practices to gain a fast ROI from desktop virtualization.

    q-gen-085.asp
    What are the advantages of Progent's model for remote support?
    Most computer system issues can be fixed quickly by Progent's team of remote service experts. This eliminates lost productivity which can be caused by waiting for a local engineer to appear in person. In addition, many independent engineers and IT consulting firms require minimum on-site billing that may turn a 10-minute problem into a two-hour expense. Progentís model of billing by the minute and billing only for service that is delivered allows Progentís remote service engineers to solve hundreds of small issues daily at the least feasible cost. In addition, the security of knowing there is ready access to Progent's expert group of IT consultants opens the gates to a new realm of powerful IT technologies that many small companies might otherwise rule out because of the risk of having inadequate expertise.

    q-gen-086.asp
    How can Progent help my company manage our Windows 8.1 devices?
    Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a range of IT outsourcing and co-sourcing services to help companies of all sizes to maintain, manage, and troubleshoot IT systems that include workstations, laptops, tablets, or Windows phones based on Windows 8.1. Progent's consultants also offer Windows 10 planning and migration help.

    q-gen-087.asp
    Can Progent assist my business to migrate to 64-bit computing?
    Progentís 64-bit migration specialists can assist your organization to update your application servers and workstations efficiently from 32 to 64 bits. Progent can help your company to understand the risks and advantages of upgrading to 64-bit computing, plan a cost-effective upgrade strategy that minimizes operational disruptions, and deliver timely online help to assist your organization to configure 64-bit operating systems and applications on your current hardware. Progent's Microsoft-expert network consultants can assist your company to integrate the 64-bit versions of Microsoft platforms like Microsoft Windows Server 2008, SQL Server, Microsoft Windows 7, and Microsoft Office Excel.

    q-gen-088.asp
    Does Progent Offer MySQL Application Programming and DBA Services?
    Progent's MySQL software programmers and DBAs can provide cost-effective remote DBA or application development support and can assist organizations of any size to integrate and maintain MySQL in a dependable network infrastructure that provides high levels of speed, expandability, and security. Progent also has experience assisting companies migrate databases from an Oracle environment to MySQL.

    q-gen-089.asp
    Can Progent provide help with Microsoft Access software development?
    Progent's Microsoft Office Access developers and consultants can provide affordable online consulting services for all releases of Microsoft Office Access including Access desktop and Access Web App and offers advanced support for application programming, database conversion, performance tuning, report design, and troubleshooting. Progent also can provide custom online classes for Office Access development and database management.

    q-gen-090.asp
    We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
    Progent can provide companies with an IT management expert who can act as a part-time CIO. This veteran IT executive can offer strategic direction to assist your company to deploy appropriate technology to improve business processes so they match more closely with your corporate goals. Your business can create and install a well conceived information technology plan without incurring the expense of a full-time senior IT executive. Vital tasks Progent's temporary CIO can perform include growth strategies, planning IT budgets, developing models for Total Cost of Ownership, reengineering workflows, negotiating contracts with vendors, defining security policies, business impact analysis, streamlining data center management, patch control, network asset documentation control, and disaster recovery preparedness.

    q-gen-091.asp
    Does Progent offer a secure data backup service for small businesses?
    ProSight Data Protection Services cloud backup provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out about the complete ProSight family of value-priced outsourced network management services for small businesses

    q-gen-092.asp
    Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
    Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Cisco Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications that include Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE internetworking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

    q-gen-093.asp
    Does Progent offer support for Microsoft SQL Server 2012?
    Progent can provide the support of certified SQL Server 2012 consultants as well as seasoned database application developers, DBAs, project managers, Cisco-certified network architects, disaster recovery planning specialists, and certified data security professionals to assist you to manage your SQL Server 2012 solution and define a cost-effective and safe IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012. Progent can also assist your organization to migrate to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

    q-gen-094.asp
    Does Progent support all major data backup/recovery products and services?
    Progent's backup experts can provide consulting support for a wide range of products and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and desktops as well as notebooks and smartphones. Progent can help you with leading backup platforms by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent also offers help with Acronis Backup and Recovery, MozyPro, Retrospect, Time Machine, Backup Exec, BackupAssist, CrashPlan, and Oracle Solaris FLARs. For large organizations, Progent offers VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services are offered to small and mid-sized organizations as a low cost outsourced solution for secure backup/disaster recovery (BDR).

    q-gen-095.asp
    Can Progent help me build a secure Wi-Fi network that covers all my facilities?
    Progentís Wireless Site Survey helps you to design and install a WiFi network optimized for your facilities, providing your business a WLAN that has the reception, performance, load-handling capability, Quality of Service, data protection, and hand-off capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive on-premises service. Progentís onsite survey includes onsite inspection, RF and data protection audits of your existing WLAN, analysis of your buildingís floor plans, measuring for RF contention, signal propagation modeling, selection of the best placement for client-specified Wireless Access Points such as Cisco Aironet indoor and outdoor APs, Meraki access points and Apple AirPort devices, and a detailed document defining the new WLAN.

    q-gen-096.asp
    Does Progent offer support for video conferencing and immersive telepresence?
    Progent offers the services of a certified video conferencing engineer with expertise integrating technology from the major video conferencing/telepresence vendors such as Cisco/TANDBERG, Polycom, and LifeSize and can assist you to design, configure, expand, or troubleshoot a video conferencing environment that preserves your current investment and optimizes the business value of your information system. Progent also offers the services of infrastructure consultants able to assist businesses of any size to build and troubleshoot a communications network that delivers the speed, dependability, security, and scalability required to accommodate your telepresence environment.

    q-gen-097.asp
    Does Progent offer stealth penetration testing services?
    Stealth penetration checking is a key component of any overall network security strategy. Progentís security experts can perform thorough stealth penetration security tests without the knowledge of your company's in-house IT resources. Stealth penetration testing shows whether current security defense tools such as intrusion detection warnings and event log analysis are properly set up and actively monitored.

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    How can Progent help our business evaluate and install Windows Server 2012 R2?
    Progent's Microsoft-certified Windows Server 2012 consulting experts can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout plans, tune your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT support, staff, create a corporate-wide security plan, automate network management, help with creating applications, and build and test a disaster recovery/business continuity plan. If you are considering upgrading from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can help you to evaluate the value of Windows Server 2016 for your business and plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model.

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    Can Progent help set up pilot systems to help our company test new technology?
    The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento is available for testing line-of-business applications, developing cost-effective migration methodologies, assessing and tuning performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and building training systems for the latest technologies. For Progent clients who lack sufficient internal resources to assemble effective test systems, the lab cuts capital outlay and engineering risk while keeping vital IT projects on schedule.

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    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center is committed to delivering the best quality of online IT support offered anywhere for emergency and standard problems. For emergency problems that affect multiple users, key individuals, or a mission-critical application, the TRC will respond in one hour or less. For standard issues, the TRC will in two hours or less. Regardless of criticality, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will check with you on each corrected issue to confirm you are satisfied with the resolution and willing to close the ticket. Learn more about Progent's Technical Response Center Customer Commitment.

    q-gen-101.asp
    Can Progent help me configure Database Availability Groups for Exchange 2013?
    A Database Availability Group (DAG) is the foundation of high availability (HA) for Microsoft Exchange Server 2013 Mailbox servers. First offered in Microsoft Exchange Server 2010, a DAG is a collection of as many as 16 Mailbox servers in which any server in a DAG can contain a replica of an Exchange mailbox database from any other server. DAG servers cooperate with one another to restore automatically from breakdowns that impact mailbox databases. Progent's certified Exchange experts can provide Database Availability Group consulting services to help you design, deploy and maintain a high availability environment for your Exchange mailboxes. Also, Progent's Microsoft Exchange 2016 Server experts can help you move your Exchange Server 2013 DAG deployment to Exchange 2016 Server.

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    How Can Progent help our company support or upgrade Exchange 2013?
    Microsoft Exchange Server 2013 includes major improvements to the functionality of Exchange Server 2010 and introduces important innovations as well as a redesigned architecture. These enhancements affect key facets of IT such as manageability, high availability (HA), security, operational costs, collaboration, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consultants can deliver online or on-premises expertise to help you administer, optimize and debug your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more current release of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment model.

    q-gen-103.asp
    What online services are available for maintaining Cisco routers?
    Some of the common online Cisco router consulting services available from Progent's certified Cisco experts include configuring hostname, DHCP, routing tables, NTP, and user accounts; setting up iBGP, aggregation, BGP to EIGRP redistribution, and ECN gateways; fixing BGP peering arrangements, routing maps, and BGP peering; upgrading router's IOS image; validating router failover; resolving VPN tunnel and routing problems; creating a network diagram and documenting configuration; plus policy and disaster recovery planning.

    q-gen-104.asp
    Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
    Progent's Cisco-certified Wi-Fi experts offer Aironet wireless access point planning and deployment consulting and Cisco Wi-Fi controller expertise so you can benefit from the IEEE 802.11ac Wi-Fi standard to triple the performance for your wireless LAN while extending the area covered.

    q-gen-105.asp
    Can Progent help my company migrate to Windows 10?
    Progent's Microsoft-certified Windows 10 planning experts can help organizations of any size to assess Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and on-premises assessment and migration services for Microsoft Windows 10 provided by Progent's consultants include ROI analysis, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management, teleworker access, security and compliance, streamlined provisioning and administration, infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and users, and post-migration consulting support.

    q-gen-106.asp
    How can Progent help me integrate Microsoft System Center 2012 R2?
    Progent's Microsoft System Center consultants have more than 15 years of background configuring, supporting and troubleshooting the core platforms that make up Microsoft System Center and can assist you to plan, deploy, support, and fix your Microsoft System Center 2012 R2 ecosystem to optimize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent also can provide System Center 2016 migration planning and support to assist your organization to transition to the current version of System Center from an earlier release or from another datacenter management platform to provide the benefits of best-in-class provisioning, centralized management, security and compliance, plus datacenter and critical application availability and performance monitoring.

    q-gen-107.asp
    Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
    Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can assist organizations of any size to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; plan, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your company to migrate from a legacy release of SCVMM or from another virtualization management platform, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you get the highest possible return on investment. Progent can also provide Virtual Machine Manager 2016 migration expertise to help your organization to plan and implement an efficient upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to benefit from new assurance features, high availability VMM storage options, and other enhancements.

    q-gen-108.asp
    How Can Progent help us with SQL Server 2014?
    SQL Server 2014 includes major improvements in key areas including speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates transparently across all types of applications including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and on-premises services such as planning, configuration, administration, troubleshooting, and software development services to enable organizations of all sizes to achieve fast return from their SQL Server 2014 deployment. If you are currently using SQL Server 2014, Progent can help you to perform a cost-effective upgrade to SQL Server 2016.

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    Does Progent offer consulting services for Windows Server Essentials?
    Microsoft Windows Server Essentials is a value-priced, versatile platform that enables small businesses to make the move from the older physical in-house datacenter to the modern hybrid networking paradigm that includes on-premises and virtualized cloud-based resources. Progent's certified Windows Server Essentials consultants offer budget-friendly online consulting and troubleshooting for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to determine the potential business benefits of migrating to WS 2012 R2 and adopting a hybrid local/cloud design for your network environment. Progent offers full-service project management to help you plan and carry out an efficient migration to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud applications and services. Progent can also provide ongoing consulting, technical support, and customized training.

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    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that improves cloud integration, supports the most popular handheld devices, permits one-time login with Azure AD, and tightens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of technical skills and hands-on experience to address the critical technical and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will optimize the return on your investment in this mission-critical product.

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    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's certified Office and Office 365 experts can assist businesses of any size to incorporate Office desktop and Office 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless productivity solution that provides quick ROI and promotes improved business outcomes. Progent can assist you to integrate Microsoft Office or Office 365 applications with each other and with other core Microsoft platforms including SharePoint Server, Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent's consultants can also assist you to fix compatibility problems between various versions of Office and offers live online Microsoft Office and Office 365 instruction to individuals or groups.

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    Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
    MS Exchange Server 2016 enhances the speed and simplifies the implementation of DAGs, which provide automatic failover for high availability. Database Availability Groups in Microsoft Exchange Server 2016 lower failover times by as much as one third relative to Exchange Server 2013. Additional improvements include configuration defaults that follow leading practices for disaster recovery. Progent's Microsoft certified Exchange experts can provide DAG support services to assist you to create, deploy and administer a Database Availability Group environment the provides world-class protection for your Exchange 2016 mailbox servers.

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    What services are offered by Progent for migrating to Exchange 2016?
    Progent's certified MS Exchange Server 2016 migration consultants can assist your business in any and all phases of your migration to Microsoft Exchange 2016 such as planning high availability architecture for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your VMs, mailbox databases and logs; setting up HLB for high-availability client access services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
    Progent's Cisco Meraki wireless access point consultants offer remote and on-premises support to help businesses of all sizes to plan, deploy, maintain, expand or troubleshoot Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help your business to configure and manage Meraki-based Wi-Fi networks for sites that can range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to create a seamless network infrastructure that provides identical connectivity, responsiveness, security, ease of management and uptime for wired and wireless users regardless of their mobility or computing device. (Check out Meraki switches consulting services.)

    q-gen-115.asp
    Does Progent support Lync Server 2013?
    Microsoft Lync 2013, renamed Skype for Business, allows organizations of any size to build a centrally managed and protected communications environment that supports the modern BYOD computing model with instant messaging, real-time presence, audio/video and web conferencing with application sharing, as well as IP and PSTN calling enabled for a wide assortment of stationary PCs and mobile endpoints. Progent's certified Lync 2013 experts can help you to evaluate the advantages of Lync Server 2013, create an on-premises, cloud-based (with Lync Online) or hybrid topology appropriate for your present and future goals, implement Lync 2013 so as to speed up your return on investment, and deliver custom online and on-premises training to your IT team and end users. Progent offers expertise in key components of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync 2013 with key Office and Office 365 applications such as Outlook, Word and PowerPoint.

    q-gen-116.asp
    How can Progent help us with SQL Server 2016?
    SQL Server 2016 introduces significant improvements in speed, capacity, security, uptime, BOYD integration, plus built-in business intelligence. Innovations include PolyBase for handling SQL and NoSQ databases in one appliance for big data applications, Jason integration, Always Encrypted mode, Mobile Reports, and centralized management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consultants can provide online and onsite expertise to assist organizations of all sizes to plan, implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

    q-gen-117.asp
    How can Progent help us integrate our business software with Amazon Marketplace Web Service?
    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, merchants can broaden their market, reduce their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and costs and get to market quickly.

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    Can Progent help us integrate our environment with Microsoft Azure Service?
    Progent's Azure cloud planning and integration experts can help you with every stage of Azure cloud migration such as requirements definition, prerequisites assessment, solution design, pilot testing, deployment, automated management, performance optimization, license management, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can assist you to set up and debug firewall appliances and VPN connections so your clients can securely connect to Azure resources, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help your organization to create a hybrid ecosystem that seamlessly combines physical datacenters with Azure-based resources.

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    Can Progent help us integrate our network with Amazon AWS cloud services?
    Progent's Amazon AWS planning and integration experts offer affordable remote consulting to help companies to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can help you create all-cloud or hybrid environments that seamlessly incorporate Amazon AWS cloud services. Progent offers occasional consulting or Progent can deliver project management outsourcing or co-sourcing services to help you migrate smoothly to the Amazon AWS cloud.

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    How can Progent help us with our hybrid cloud solution?
    Progent's hybrid cloud solutions consultants offer advanced online consulting services to assist businesses of any size to connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective hybrid environments that support Windows and Linux operating systems and apps in hybrid network models that combine physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting.

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    Can Progent help configure and integrate Cisco wireless VoIP phones?
    Integration of Cisco's wireless VoIP phones usually requires that IT teams set up and fine tune numerous components of your wireless environment such as wireless access points, routers and switches, wireless LAN controllers, and call management software. Progent's Cisco wireless IP phone configuration and troubleshooting consultants offer online and onsite support to help your organization create and administer a Cisco wireless VoIP phone deployment by delivering integration services that can range from troubleshooting the set up of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.

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    How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
    Microsoft has made a strong effort to enable seamless hybrid networks that combine Office 365 and local Exchange. This permits you to have certain Exchange mailboxes located on your corporate datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help your organization with any phase of planning, implementing and debugging your hybrid Office 365/Exchange network. Progent's Exchange consultants can provide as-needed support to help you through challenging technical problems and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is carried out on schedule and within budget. To find out more about Progent's online consulting services for hybrid Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.

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    How can Progent help us monitor and manage our servers and desktops?
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity. Read about the complete ProSight family of low-cost outsourced network management services for small and mid-size organizations.

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    Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
    The new Cisco ASA 5500-X Family of firewalls with Firepower Services provide substantially more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network experts can help your company to manage your existing PIX or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your business to design, configure, optimize, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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    Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
    Cisco Unified Communications Manager (Unified CM), originally named CallManager, functions as the core of Cisco's collaboration solution. CUCM and Cisco Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating tightly with apps like Cisco Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM experts can assist with any aspect of CUCM setup and debugging in areas that include integrating VoIP phones and video IP phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE support, creating Cisco UCS server failover systems for high availability, and integration with Exchange Server.

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    Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
    Cisco Unity Connection, a tightly integrated extension of Unified Communications Manager, is a unified voicemail platform that promotes collaboration by offering flexible set of alternatives for accessing calls and messages within a framework that is simple to deploy and manage. Cisco Unity Connection lets you read and manage voice messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, integrated messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise branch offices with as many as 500 workers. Progent's Cisco-premier CCIE network consulting experts offer Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your voice messaging deployment gives you maximum competitive value.

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    Can Progent provide certified expertise for information assurance and SIEM solutions?
    GIAC was established in 1999 to certify the knowledge of network security professionals. GIAC certifications are recognized by companies and institutions all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide expertise with any of the network security disciplines covered under GIAC certification including auditing network vulnerability, event handling, traffic analysis, web-based services security and SIEM solutions for compliance with regulatory requirements for reporting security events.

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    Can Progent provide email content filtering and data leakage protection?
    Progent's data loss prevention (DLP) experts and data leakage protection specialists can assist organizations to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for scanning the content of outbound email messages and attachments and blocking users from sending sensitive or unauthorized information or spam. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid being blacklisted and keep in compliance with industry security standards and regulatory mandates such as HIPPA, Sarbanes-Oxley and PCI DSS. Find out about the complete ProSight line of affordable managed services for small and medium-size organizations.

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    How can Progent help us set up a private cloud?
    Progent's ProSight Virtual Hosting service offers complete hosting of a small company's servers in a solution that delivers the highest degree of dependability and expandability and is in addition simple to migrate to another host. Progent's Private Cloud hosting options are based upon mature virtualization technologies that allow small businesses with multi- platform environments to economize dramatically on the costs of capital equipment, system maintenance, and network administration while achieving enterprise-class fault tolerance and an unprecedented degree of vendor independence. Learn about Progent's ProSight portfolio of managed IT services for small organizations.

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    Does Progent offer support for Microsoft Dynamics NAV ERP software?
    The updated edition of Microsoft Dynamics NAV ERP includes several new features including specialized Role Centers, enhanced BI and reporting options, and advanced workflow management. Progent's Dynamics NAV software consultants offer programming, configuration and troubleshooting support to enable you to get the most from Microsoft Dynamics NAV. Progentís consultants can show you how to connect MS Dynamics NAV to other services and programs. In addition, Progent can help you to create and utilize data warehouses so you can improve your knowledge of your business, attract additional customers, expand your sales strategies, and form successful alliances.

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    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco-certified SIP infrastructure consultants and Cisco CUBE configuration consultants can help you to plan, integrate, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent offers cost-effective online or onsite expertise to assist you to migrate efficiently to a productive unified communications network that offers fast ROI. Progent's certified Microsoft collaboration consultants can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business and Lync Server for access to a SIP PSTN trunk.

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    Can Progent help us create a hybrid cloud solution based on Windows Server 2016
    Progent's Microsoft-certified IT experts offer Windows Server 2016 integration consulting services to help businesses of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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    Does Progent offer support for NetApp SAN storage solutions?
    Progent can provide enterprise clients online or on-premises NetApp SAN consulting services for NetApp's complete line of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to assist you to resolve problems with NetApp SAN deployments quickly and affordably following best practices.

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    Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
    VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM and VMware NSX consulting expert to assist you to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.

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    Does Progent offer expertise with VMware NSX network virtualization?
    VMware's NSX virtual network technology enables you to build entire networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure. VMware Site Recovery Manager allows automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware SRM can rapidly restore the complete virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist you to design, deploy, test and maintain a disaster recovery system based on VMware SRM and VMware NSX.

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    How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
    NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering with synchronous replication to deliver fast, zero RPO disaster recovery between sites that are up to 300km away from one another. Progent offers online or on-premises access to a certified NetApp MetroCluster consultant who can assist your business to design, configure, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that meets your technical needs and budget. Progent can make sure you adhere to best practices for installing your MetroCluster environment by providing help with tasks like assigning disk pools and shelf IDs, arranging aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker, setting up a configuration replication network between your storage clusters, and testing your MetroCluster DR solution to show compliance with industry standards and government requirements.

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    Can Progent help us migrate to System Center 2016 Configuration Manager?
    System Center Configuration Manager 2016 automates software provisioning at scale, centralizes compliance settings control, keeps track of network assets, guards against company data leakage, performs health monitoring, enables safe end-user self service, and offers a single point of control for administering multi-OS networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud specialists can assist your organization with any facet of planning, installing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.

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    How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
    Microsoft System Center 2016 delivers important improvements for managing hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

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    Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is intended to offer a unified solution for configuring and administering virtualized datacenters across hybrid environments that can incorporate private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can help organizations of any size with all facets of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to migrate smoothly from legacy releases of VMM, develop workflows for creating and installing VMs and hosts, design high-availability compute and storage clusters, connect your private cloud infrastructure with public clouds, set up virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the potential business benefits of new technologies such as Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor experts can provide world-class Windows Hyper-V consulting and VMware vSphere support.

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    How can Progent help us protect our network from ransomware and other modern threats?
    Progent's ProSight Active Security Monitoring (ASM) endpoint protection solution incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out about the entire ProSight portfolio of value-priced network monitoring and management services for small and medium-size organizations.

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    Can Progent help us automate network infrastructure mapping and management?
    ProSight WAN Watch infrastructure management service makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out about the complete ProSight portfolio of value-priced outsourced network management services for small businesses.

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    How can we outsource our network management to Progent?
    Progent offers a family of affordable, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all key facets of modern networking such as email content filtering, security and compliance, patch management, cloud-based backup and disaster recovery, network infrastructure monitoring and management, private cloud hosting, and network documentation management. To read Progent's white paper on the benefits of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

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    Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight suite of managed IT services for small businesses.

    q-gen-144.asp
    Does Progent offer fast and affordable network health audits?
    Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner and safer Active Directory environment. Both options also provide the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. To find out more about ProSight Network Audits and to view sample reports, visit ProSight Network Audits.

    q-gen-145.asp
    Does Progent offer consulting support for Altaro VM Backup software?
    Altaro VM Backup software provides small and mid-size organizations a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud environments and also enables low-cost cloud backup to Azure storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup intervals as short as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, item-level restore options for individual files and emails, support for Windows Server CSV and for vCenter for managing large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up online VMs with zero downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to help you to design, deploy, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup. To find out more, see Altaro VM Backup Consulting.

    q-gen-146.asp
    Can Progent help us design and integrate a Barracuda Backup solution?
    Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and medium-size organizations. A Barracuda Backup solution can incorporate a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with similar features but which uses your own storage hardware. Barracuda Backup protects critical company data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting support services to assist your business to design, integrate, manage and troubleshoot a backup and disaster recovery system built on Barracuda Backup. For additional information, visit Barracuda Backup and disaster recovery consulting and management.

    q-gen-147.asp
    How can Progent help us protect ourselves against Ransomware?
    The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

    q-gen-148.asp
    Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies more than 25 years of background helping manufacturing and distribution organizations to simplify complicated supply chains and streamline critical processes in order to get products to market quickly and adhere to customer schedules dependably. Progent offers the expertise of an ERP specialist with more than 20 years of background with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite consulting that spans from occasional guidance to comprehensive solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, application development, CPQ, web site integration, technical support, ETL, Office 365 integration, training, and database administration. To learn more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

    q-gen-149.asp
    Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

    q-gen-150.asp
    Can Progent help us to configure and manage Cisco Wi-Fi controller hardware or software?
    Progent's Cisco wireless controller experts can help your business to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's latest Wi-Fi controller products. Progent can provide support for physical and software-based Wi-Fi controllers and can assist you to decide which type makes sense for your Wi-Fi environment. For 802.11ac Wave 2 wireless controller appliances from Cisco, Progent can provide Cisco 3504 wireless controller consulting, Cisco 5520 Wi-Fi controller expertise, and Cisco 8540 Wi-Fi controller support.

    q-gen-151.asp
    How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
    Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. UniFi appliances installed across multiple venues with thousands of APs can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, troubleshooting, monitoring, and analytics. Progent offers the skills of seasoned wireless consultants who can assist your organization to determine the benefits of UniFi technology for your business and help you to plan, deploy, manage, and maintain your UniFi solution. For details, visit Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration services.

    q-gen-152.asp
    Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
    Progent's seasoned IP Voice specialists can provide Cisco UC520 consulting services to assist you to maintain your legacy UC500 VoIP system or design and implement a smooth migration to a current IP telephony and voicemail solution.

    q-gen-153.asp
    How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
    Progent's Cisco Jabber consultants offer online or onsite support to assist businesses of any size to plan, implement, maintain, update or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers advanced support for the technologies that make up building an end-to-end Jabber collaboration solution such as Cisco network appliancesand management tools, Microsoft Office applications, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, WiFi networks, cyber security, cloud computing, immersive telepresence systems, PBX systems, business continuity, and other pieces of a modern collaboration ecosystem.

    q-gen-154.asp
    Can Progent provide the support of a CISSP-certified cybersecurity consultant?
    Progent's CISSP-certified network security consultants can assist organizations of all sizes with any facet of information system security. Progent can implement efficient cybersecurity systems that protect a small office against advanced threats or Progent can design, configure, and manage a comprehensive security environment for hybrid networks that support onsite, remote, and mobile users accessing IT resources spread over multiple physical sites and various clouds.

    q-gen-155.asp
    Can Progent provide the expertise of a CRISC-certified risk management consultant?
    The CRISC program was initiated by ISACA to validate an IT professional's skills to design, deploy, and maintain IS control mechanisms to reduce network risk. Progent can provide the expertise of a CRISC-certified risk management consultant to help your company to create and execute a risk management plan based on leading practices promoted by CRISC and geared to match your company's risk appetite, business goals, and IT budget.

    q-gen-156.asp
    Does Progent offer the expertise of a CISM-certified cybersecurity management consultant?
    Progent offers the services of CISM Certified cybersecurity management experts. The Certified Information Security Manager (CISM) organization defines the core capabilities and international standards of skill that information security professionals are required to master. It gives business management the confidence that those who have earned their CISM credential possess the experience and capability to provide effective security management and consulting services.

    q-gen-157.asp
    Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
    The Certified Information Systems Auditor credential is an important achievement that indicates expertise in IS security audit and control. Accredited by the American National Standards Institute, the CISA accreditation has consultants undergo a comprehensive examination administered by the ISACA international professional association. Progent can provide the expertise of a CISA-Premier Cybersecurity audit professional able to assist companies in the fields of information systems audit services, IT administration, network assets and infrastructure ROI, IT service delivery, protection of data resources, and business continuity preparedness.

    q-gen-158.asp
    Does Progent offer the services of a GIAC-certified information assurance expert?
    Global Information Assurance Certification (GIAC) was established in 1999 to validate the knowledge of IT security experts. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security disciplines addressed under GIAC certification such as auditing network vulnerability, incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

    q-gen-159.asp
    Can Progent help us recover from a ransomware attack?
    Progent offers the help of seasoned ransomware recovery consultants with the skills to restore an environment victimized by a ransomware cryptoworm such as Ryuk, Dharma, NotPetya, or MongoLock. To learn more, visit ransomware removal and recovery services.

    q-gen-160.asp
    Can Progent help us integrate SharePoint 2016 with SharePoint Online?
    SharePoint Server 2016, intended for on-premises implementations of SharePoint, supports deep integration with Azure-hosted SharePoint Online and Office 365 to allow hybrid environments that seamlessly unify on-premises and cloud-based infrastructure and services. Additional improvements include rapid provisioning with the new MinRole installation feature, larger scale, higher performance, stronger cybersecurity, advanced analytics with Power BI support, and a more engaging user interface for team projects. Progent's Microsoft-certified consultants can provide affordable online and on-premises expertise, software development, and technical support support for organizations of any size who intend to upgrade to SharePoint 2016 or SharePoint Online from prior versions of SharePoint. To find out more, visit SharePoint Server 2016 migration and hybrid integration support.

    q-gen-161.asp
    Can Progent help us upgrade our legacy version of Dynamics GP to the current release?
    Progent's consultants have delivered support for Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has provided system integration, software development, education, and troubleshooting services since the platform's original release. Progent can provide high-level expertise for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can assist you to plan, pilot, and carry out an efficient upgrade from a a legacy version to the newest edition of Microsoft Dynamics GP, Learn} about Progent's Dynamics GP upgrade and system integration consulting services.

    q-gen-162.asp
    How Can Progent help us to use Microsoft Power BI for business analytics?
    Progent's Power BI experts can help you to plan, deploy, manage, update or debug your Power BI business analytics solution. Progent's database experts can assist you to organize your target data for Power BI visualizations. Progent can show you how to implement and manage an on-premises, cloud based, or hybrid network model to run Power BI. For details, see Progent's Power BI consulting services.

    q-gen-163.asp
    Can Progent transparently supplement and automate our Help Desk?
    Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and metrics. For details, see Progentís shared Help Desk services.

    q-gen-164.asp
    Can Progent provide a remote Help service for our small business?
    Progent's Standard Help Desk Services offer a complete service desk solution that manages all aspects of remote desktop support from service requests through ticketing, assigning accountability, screen sharing, progress tracking, problem solving, and and reporting. Designed for smaller companies with few if any dedicated service technicians for desktop issues, Progent's Standard Help Desk Services offer remote support at a substantial savings from Progent's normal desktop service rates. Progent can also provide rapid on-demand escalation to subject matter experts to handle complex problems. For more information, refer to Progentís remote Call Center services for small organizations.

    q-gen-165.asp
    Does Progent offer expertise with SharePoint Server 2019?
    SharePoint Server 2019 delivers the modern look and feel drawn from SharePoint Online, serving as a crossover product between the classic experience of SharePoint 2016 and the modern SharePoint environment. Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide economical remote and onsite consulting, software development, and technical support services for organizations of any size who intend to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you design and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud resources into a seamless intranet system. To learn more, visit SharePoint 2019 Server planning and deployment consulting.

    q-gen-166.asp
    Can Progent help us configure or troubleshoot Cisco Small Business 100/300/500 WiFi Access Points?
    Cisco's Small Business 100, 300 and 500 series of access points are Linux-based units designed as value-priced wireless APs for small offices. Progent's Cisco CCIE-certified wireless network infrastructure experts offer remote or onsite integration and troubleshooting support to help your organization to design, implement, update, optimize, manage and troubleshoot Cisco Small Business Wi-Fi access point deployments of any scale or architecture. To find out more about Progent's consulting services for current and legacy Cisco Small Business family of WiFi APs, refer to Cisco Small Business 100, 300 and 500 wireless access points configuration and troubleshooting.

    q-gen-167.asp
    Can Progent help us migrate efficiently to Exchange Server 2019?
    Progent can assist your organization in any phase of your migration to Microsoft Exchange 2019 including deploying Windows Server 2019 for hosting Exchange; planning high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Hyper-V; configuring HLB; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients. To learn more, visit Progent's MS Exchange Server 2019 deployment services.

    q-gen-168.asp
    Does Progent have expertise with firewalls from Palo Alto Networks?
    Progent's Palo Alto Networks firewall consultants can help you select, configure, and manage Palo Alto Networks firewall appliances to create a modern cybersecurity ecosystem that spans your data center and cloud-based resources and guards all users anywhere with any endpoint device. To learn more, see Progent's Palo Alto Networks firewall planning and integration consulting.

    q-gen-169.asp
    Does Progent offer support for Cisco's Firepower Series of NGFW Firewalls?
    Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X firewalls and include centralized control of advanced cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can help you to plan and carry out a smooth migration to Cisco Firepower firewalls from from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally manage IT ecosystems that span branch offices, data centers, and cloud resources. For details about Cisco's Firepower line of Next Generation Firewalls, visit Firepower Series firewalls consulting expertise.

    q-gen-170.asp
    Can Progent help us integrate Fortinet FortiGate firewalls?
    Fortinet FortiGate next-generation firewalls are industry leaders in offering top throughput for SSL/TLS inspection. Progent's Fortinet firewall consultants can help your business to configure your Fortinet FortiGate security appliances to safeguard all your digital resources at the network perimeter, within the data center, at branch locations, and at the cloud edge. To find out more, visit Fortinet FortiGate NGFW firewall consultants.

    q-gen-171.asp
    Does Progent offer support for Check Point Next-Generation firewalls?
    Progent's Check Point Software firewall consultants can help you plan, deploy, and manage firewall environments built around Check Point Software NGFW firewalls and Check Point's cloud-based SandBlast security services. To learn more about Progent's consulting services for Check Point firewalls, visit Check Point Software firewall configuration expertise.

    q-gen-172.asp
    Can Progent help us integrate and manage WatchGuard firewalls?
    Progent's WatchGuard consultants can help you configure WatchGuard Firepower Firewall/VPN security appliances that fit your network security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or migrate to modern WatchGuard Firebox firewalls. To find out about Progent's consulting services for WatchGuard security gateways, see WatchGuard firewall integration consulting.

    q-gen-173.asp
    Can Progent help us with SonicWall firewalls?
    Progent's certified SonicWall firewall experts can show you how to configure, manage, and troubleshoot SonicWall firewall products including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete security solution and design protection into your business operations. For more information, refer to SonicWall-certified firewall consultants.

    q-gen-174.asp
    Can Progent help us integrate and tune SQL Server 2017?
    Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business benefits of migrating to SQL Server 2017 and can assist you to design and carry out an efficient migration of your current SQL Server environment to any deployment model including onsite, cloud-hosted, or hybrid. Progent's consultants offer online or on-premises support ranging from on-demand design assessment or troubleshooting to comprehensive project management to make sure your SQL Server 2017 initiative is carried out on schedule and within budget. To find out more, see SQL Server 2017 migration expertise.

    q-gen-175.asp
    How can Progent help us deploy SQL Server 2019?
    Progent's Microsoft-certified SQL Server 2019 consultants can assist you to evaluate the business case for upgrading to SQL Server 2019 and can provide fast online or on-premises access to consulting experts in solution planning and deployment, software programming, SQL Server management, and network security. To find out more, see SQL Server 2019 migration consulting.

    q-gen-176.asp
    Can Progent help us integrate our network with Google Cloud Platform?
    Progent's Google Cloud Platform integration experts can provide affordable online and on-premises consulting to help organizations of any size to migrate any portion of their core network resources to Google Cloud Platform services. This can reduce management hassle and hardware expense and allow access to Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, architectural design, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security.

    q-gen-177.asp
    Can Progent help us set up and manage at-home workers?
    Progent has two decades of background helping small and mid-size companies to design, implement, tune, administer, and troubleshoot IT networks that incorporate at-home workers. For information about Progent's consulting services for an at-home workforce, go to teleworkers expertise.

    q-gen-178.asp
    Can Progent help us set up network infrastructure for at-home workers?
    Progent can assist small and medium-size companies to design, implement and troubleshoot the network infrastructure needed to support remote workers. Areas of infrastructure where Progent's experts offer support include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network design and deployment, and robust Internet connectivity. For information about Progent's network infrastructure consulting expertise for telecommuters, refer to network infrastructure guidance for an at-home workforce.

    q-gen-179.asp
    Can Progent help our at-home workers integrate VoIP solutions?
    Progent can help small and medium-size businesses to configure VoIP technology to give their teleworkers the advantage of virtual access to the corporate phone infrastructure. For details about ways Progent can help your remote workers to integrate and troubleshoot VoIP platforms, refer to IP voice consulting services for an at-home workforce.

    q-gen-180.asp
    Can Progent help us integrate teleconferencing services for our at-home workers?
    Progent's experts can assist small and medium-size companies to implement and debug teleconferencing technology to enable their at-home employees to collaborate securely and efficiently with fellow workers and clients. For details about ways Progent can assist you to integrate and manage conferencing technology for a remote workforce, go to teleconferencing consulting services for a remote workforce.

    q-gen-181.asp
    Can Progent help us set up and manage collaboration platforms like SharePoint and Teams for our at-home workers?
    Progent can help small and mid-size companies to implement collaborative software like SharePoint and Microsoft Teams to make it easy for their at-home workforce to engage in productive teamwork with fellow workers and other stakeholders. For details about ways Progent's experts can assist companies to integrate and maintain collaborative platforms for teleworkers, see collaboration software expertise for an at-home workforce.

    q-gen-182.asp
    Can Progent help us provide secure and easy cloud integration for our at-home workers?
    Progent can assist small and medium-size businesses to set up their offsite employees with safe and seamless integration with cloud applications and services. For information about how Progent can assist you to set up resilient Cloud access for their at-home workforce, go to cloud support services for remote workers.

    q-gen-183.asp
    Does Progent offer supplemental or fully outsourced Help Desk services for at-home workers?
    Progent offers small and medium-size organizations overflow or comprehensive Help Desk support services for offsite workers. To find out about Progent's overflow or comprehensive Help Desk support for at-home workers, visit Help Desk services for a remote workforce.

    q-gen-184.asp
    Can Progent help us provide endpoint security for our at-home workers?
    Progent can assist small and mid-size businesses to set up endpoint security protection systems and provide response services for remote workers. For information about Progent's network security defense expertise for telecommuters, visit cybersecurity protection expertise for a remote workforce.

    q-gen-185.asp
    Can Progent help us design data protection backup/restore solutions for our at-home workers?
    Progent can help small and medium-size companies to plan, install, test and manage backup systems for work-from-home employees. For information about Progent's data protection solutions for a remote workforce, see backup/recovery expertise for teleworkers.

    q-gen-186.asp
    Can Progent help us manage the personally owned endpoint devices of our at-home workers?
    Progent can help small and mid-size businesses to configure unified endpoint management systems for maintaining endpoint devices operated by work-from-home employees. To find out about how Progent can help your business to manage and monitor the endpoints of your at-home workers, refer to solutions for managing and monitoring the remote endpoints of your teleworkers.



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    Support Cisco RADIUS Security

    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company integrate and maintain Ciscoís security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to expand with your growing business needs. Progentís Cisco-Certified network consultants are familiar with Ciscoís comprehensive line of hardware and software targeted at preventing information pilfering, virus and worm assaults, DDoS attacks, and other security risks to your network. Progent can help you deploy Cisco products to achieve secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control framework for user authentication, permissions, and tracking from an easy-to-use Web interface.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and offer centralized control of advanced security capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and carry out a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's cloud-based services to build and centrally manage IT ecosystems that include branch offices, data centers, private clouds and public clouds.

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    Intune Certification Management Online Support Services

    Progent's Microsoft-certified Intune consultants can assist your organization to understand the strategic value of adopting Microsoft Intune for configuring and managing your portable devices including notebooks, phones, and tablets based on Windows, iOS, and Google Android. Progent can assist your company to define policies, plan and deploy pilot environments to evaluate the appropriateness of Intune for your network, install Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for single-console change management, and troubleshoot your Intune deployment.

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    Microsoft Operations Manager Remote Consulting

    Medium-size companies can derive all the advantages of System Center Operations Manager and have quick availability of Progentís Microsoft and Cisco Premier Certified IT consulting professionals. Thanks to Progent's economically priced network service programs, medium-size organizations can select a simple co-sourcing package based on Microsoft Operations Manager 2007 with network monitoring, proactive alerts, in-depth reporting, Help Desk support, and remote troubleshooting. For companies with line-of-business environments who need non-stop networking, Progent offers a complete round-the-clock outsourcing solution. Progent supports Microsoft Operations Manager to provide medium-size business networks world-class reliability, protection and performance.

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    Progent is structured to deliver in-depth remote support for all technologies associated with small business information networks and allows you to outsource an array of strategic, on-demand services such as a part-time Chief Information Officer to offer advanced planning and budgeting capability, a Call Center for help desk support, 24x7 remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management for critical projects like office moves oroperating system migrations, connectivity consultants for designing high-performance and reliable infrastructure, certified security specialists to verify data protection and compliance, disaster recovery specialists to design and document business continuity strategies, and software developers to create, enhance, or troubleshoot mission-critical application programs.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, enhancing and fixing SCOM solutions and can provide companies of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also help you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or onsite technical support to assist you to fix critical problems detected by System Center 2012 Operations Manager.

  • Exchange 2013 Security Consulting Services Exchange Server 2013 Integration

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    Progent provide businesses of all sizes enterprise-class network online or onsite consulting for information systems powered by Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also can provide security consulting for companies varying in size from the small office to the worldwide enterprise.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that enables the rapid development of cutting-edge high-end programs that can provide your business a critical competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET environment.

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