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How can Progent save my business money?
Progent's IT outsourcing and co-sourcing services, Helpdesk services, and application programming services make it possible for companies of all sizes to benefit from the comprehensive network support available to Fortune 100 enterprises without the budgetary strain of managing a big in-house IT services organization. Progent uses state-of-the-art software, a virtual office infrastructure, and remote access to ensure that each consultant is ready to provide timely support so that your computer system problems don't turn into major network downtime. Progent's remote network monitoring anticipates network troubles before they impact productivity. Progent's remote troubleshooting eliminates unnecessary travel cost and delivers rapid solutions. The net result is that you benefit from enterprise-quality technical services on a small-business budget.

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What types of organizations can Progent help?
Progent offers IT outsourcing, cloud integration plus PC and mobile support for small and midsize businesses, affordable online IT consulting for local governments and school districts, plus branch office support and disaster recovery solution design for enterprises. Progent's small business customers typically cannot justify the distraction and cost required to maintain a full-time IT support team and rely on Progent for occasional guidance, system integration and remediation. Small and midsize businesses find it cost effective to utilize Progent's remote expertise on an occasional basis for jobs such as Microsoft Windows Server configuration, Exchange Server set up, network appliance patching, datacenter relocation, cloud integration, or Call Center outsourcing. For enterprise-class disaster recovery solutions, Progent can provide immediate remote or onsite access to a Cisco-certified CCIE network infrastructure consulting specialist, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISSP and CISM-certified data security consultants can provide an array of security evaluation packages tailored for networks of all types and sizes.

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Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year network support veteran and has been responsible for the creation and implementation of hundreds of innovative business solutions based on Microsoft technologies. Mr. Kent started Progent in order to address the needs of small businesses who can't justify the burden of supporting a large IT staff but who still require information systems with world-class reliability, security, and performance.

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What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support specialist and IT consultant has access to the technical and training tools necessary to deliver the best computer help available. Progent offers world-class expertise in the architecture, deployment and troubleshooting of Microsoft-based information technology. Progent's Microsoft-certified IT support professionals offer Active Directory expertise, Microsoft Exchange Server 2016 upgrade support, Exchange 2013 consulting, Exchange Server 2010 support, Exchange 2003 upgrade help, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment, Windows 2008 Server consulting and support, plus Windows 10 planning assistance, Windows 8.1 configuration and support, Windows 7 maintenance, Microsoft Office and Office 365 technical support and training, and Microsoft Dynamics GP customization.

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Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft operating systems and applications and Cisco network technology, but Progent has broad experience in the architecture, installation, and integration of cohesive networks that combine technology from various popular vendors. Support services available from Progent include Apple macOS and OS X and iPad consulting, Linux support, Sun expertise, iPhone integration and management, Android phone integration, BlackBerry management and integration, Citrix consulting, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

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Can Progent help our business relocate our IT infrastructure?
Progent can provide Microsoft and Cisco-premier IT consultants who can assist you with a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, defining a comprehensive security strategy that covers physical site security, ISP and telecommunications carrier selection and coordination, and non-disruptive software and hardware upgrades. Progent can in addition help you to identify a colocation site to host your key applications, plan your installation, and provide ongoing colocation site support.

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Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's growing family of productivity programs and cloud services available on a monthly or annual subscription basis. Office 365 apps and cloud-based services are available in an array of product bundles targeted at markets from individuals and home offices to global enterprises. Progent offers quick and affordable remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Android platforms. Progent can help you to evaluate the wealth of subscription options offered with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent's Office 365 integration consultants offer expertise with cross-platform environments that include Windows, macOS, and Linux operating systems. Progent can also assist you to build and maintain hybrid ecosystems that transparently combine on-premises and cloud-based resources.

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My business application needs 24x7 support. Can Progent help?
Progent's affordable after-hours online technical support program provides companies 24x7 access to online support from Progent's Technical Response Center. Services available beyond standard business hours include resolving problems with Windows servers, Microsoft Windows desktop troubleshooting, assistance with Microsoft Office applications, network and system backup and restore, and basic routing and switching help for Cisco networking products.

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How can Progent's consultants help with Microsoft SQL Server?
Progent's certified SQL Server experts, database software programmers, database administration experts, project management consultants, Cisco CCIE-certified network architects, disaster recovery specialists, and certified network security consultants can help you to support and expand your SQL Server solution, develop or update database business software, assess the potential advantages of upgrading SQL Server 2016 or transitioning to SQL Server 2014 from an earlier release of SQL Server or from a legacy RDBMS platform, install test systems at your datacenter or at Progent's test lab, plan and execute an efficient transition to SQL Server, and define an efficient and secure network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server.

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How Can Progent help with Microsoft SharePoint?
Progent has been providing SharePoint support since the first product was published over a decade ago, and Progent has the scope of IT knowledge to help organizations of any size to design and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that add significant business value to your information network. Progent's Microsoft-certified consultants can help you to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; decide if an in-house, Cloud-based or hybrid deployment is most sensible for your busi9ness; and pick the right edition of SharePoint 2013 for your purposes. Progent can provide comprehensive project management support or can assist in specific tasks related to your SharePoint 2013 deployment.

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Can Progent help set up secure and fault-tolerant email?
Progent can give small businesses fast access to a consultant with experience in MS Exchange 2016 Server planning and deployment, Exchange 2013 Database Availability Group design, Exchange 2010 design, Windows Server 2016 Privileged Access Management and Storage Replica solutions, Windows Server 2012 R2 virtual networking consulting, Windows 2008 failover clustering support, and Microsoft System Center Data Protection Manager deployment to help you build a fault-tolerant email solution that supports onsite workers, branch offices, at-home employees, and mobile workers. Progent's ProSight Email Guard is a spam and virus filtering service that intercepts spam and email-borne viruses and includes cloud-based recovery via email spooling. Progent's CISSP and CISM-certified network security engineers can assist your enterprise to create infrastructure, policies, and operational processes that maximize messaging security.

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How can Progent enhance my network security?
Progent's CISSP and CISM-certified network security engineers can help you create a comprehensive network security plan that includes technologies as well as procedures to protect your information assets. Progent's Microsoft Internet Security and Acceleration (ISA) Server experts and Forefront Threat Management Gateway engineers can help you to maintain Microsoft's discontinued firewall servers or transition to modern security solutions like Progent's ProSight suite of remote monitoring and management (RMM) services. Progent's Cisco ASA 5500-X firewall with Firepower experts can assist you to deploy Cisco ASA firewalls for optimum infrastructure protection. Progent's security assessment scanning services offer low-cost evaluations of your current security profile. Progent's ProSight Email Guard spam filtering service can block spam and email-borne viruses before they can reach your security perimeter.

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How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory experts have extensive knowledge troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, damaged Active Directory objects, cleanup of evaluation application configuration objects in on-line Active Directory systems, and repair of unsuccessful setups of Active Directory and AD-integrated applications. Progent is also experienced in using advanced Active Directory utilities like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend deployment techniques that address important areas including Active Directory naming conventions, hierarchical structure, IT management structure, selection and structure of group policy objects, plus security and auditing definitions. Progent can also evaluate the impacts of server and service configurations on functionality and performance. Progent can help companies to design and implement configurations of Active Directory Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud integration.

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Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online consultants can provide in-depth expertise in implementing and managing all editions of Microsoft Project and can deliver a wide range of cost-effective remote support services based on best practices to assist organizations of all sizes to get all the benefits of this powerful platform. Support services available from Progent include solution design, installation and upgrades, setting up secure collaboration among onsite and offsite users, network optimization, and specialized online training classes.

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How does Progent handle problem escalation?
Progent follows a team approach to problem escalation, making it possible to fix even the most challenging network problems that can crop up occasionally. By taking advantage of 100s of man-years of experience from Progent's Microsoft and Cisco-certified technical team members, Progent can quickly and cost-effectively repair issues that would baffle most IT service organizations. Working with thousands of businesses on installation and integration projects every year provides Progent a well-grounded understanding about which approaches work and which ones do not in resolving IT problems.

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Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-premier consultants have extensive IT industry experience, in the trenches of business network support, performing a multitude of technical projects for a broad selection of customers. Every Progent consultant carries a set of personal best practices from this extensive industry background, and these are further refined by the corporate-wide best practices training that Progent teaches its support group. For larger projects, Progent consulting staff use the Microsoft Solutions Framework (MSF) model for task management which divides projects into discrete and manageable components that minimize the risk of a project getting out of control.

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Can Progent help us with desktop and mobile device configuration management?
Progent can provide System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize and streamline the management of your desktops along with your web-facing mobile devices. Progent can assist you to migrate smoothly to SCCM 2012 from a legacy device management solution or assist you to enhance your existing SCCM 2012 environment to accommodate your evolving business requirements.

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How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server experts can provide advanced remote and on-premises support for Project Server and for Microsoft platforms that work in conjunction with Microsoft Project Server. Consulting services offered by Progent include Project Professional and Project Web App integration, SharePoint Server 2013 design and configuration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, MS Exchange Server 2016 upgrade support, Exchange 2013 consulting, Excel 2016 and Microsoft Office 365 Excel application support, plus Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network engineers to help you to enhance your infrastructure to accommodate local, branch office, at-home, and mobile workers so they can utilize Project Server 2010 to work together securely and efficiently. Progent's security experts can assist you to define and enforce security policies that safeguard sensitive project data without disrupting productive information exchange.

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Can Progent help my business develop custom eCommerce applications?
Progent's application experts can assist your company to develop web sites that are driven by sales and inventory software to reduce the expense and increase the reliability of on-line business. Progent can help you to configure a secure, highly available e-commerce infrastructure and create purpose-built web applications based on standard development tools and or customize available applications so that they support your special business requirements. Progent offers online services from certified Microsoft SQL Server developers and Oracle programmers and DBAs, and MySQL consultants to help your company to complete mission-critical application development.

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What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team delivers comprehensive consulting expertise in special application areas, enabling you to tailor responsive, low-cost and highly functional business solutions that fit the unique needs of your organization. Progent's line-of-business software developers can assist your company to customize Microsoft's popular eCommerce-capable products such as:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS

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    How can Progent help large enterprises?
    Progent's certified consultants can help enterprises to design, execute, and manage major rollouts of vital Microsoft, Cisco, and Oracle platforms by providing support services including Active Directory (AD) consulting, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, SQL Server 2012 DBA services, Cisco infrastructure design, Oracle DBA and development services, MySQL expertise, and project management support. Progent has helped some of the world's largest enterprises to integrate mission-critical IT solutions based on Microsoft technology and can deliver seamless branch office support to large companies with branch offices or in major cities in the U.S.

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    What are the most popular consulting services available from Progent for large enterprises?
    Progent's popular enterprise consulting services include:

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    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    In conducting IT projects for major businesses, Progent uses a structured technique based on predetermined milestones in order to meet budgetary, timing, and engineering goals while avoiding business disruption. Progent's methodology utilizes industry project management standards derived from the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, testing, required adjustments, and expert implementation. All phases are documented to create a detailed description of IT services delivered and to assist in ongoing network maintenance.

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    Can Progent Help Develop Database Applications for Microsoft SQL Server?
    Progent's SQL Server developers can help you to build and maintain applications based on the SQL Server database platform. Progent adheres to leading lifecycle management practices to create efficient, manageable SQL Server applications and knows how to work with a customer's management to complete projects in a timely and cost-effective manner. Progent for can help you to build SQL Server solutions by providing a wide range of professional services including requirements analysis, logical and physical modeling, normalization, T-SQL programming, software configuration, capacity planning, performance tuning, backup and restoration strategies, clustering, consolidation of stored procedures, replication solutions, security and compliance, and disaster recovery/business continuity planning.

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    Can Progent help integrate and support Cisco unified communications and collaboration solutions?
    Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) engineer to help you to design, implement, administer and repair unified communications environments based on Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have extensive experience helping companies of all sizes to build advanced collaboration ecosystems by delivering expert services such as Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager system design and deployment, VoIP phones configuration, and Cisco wireless VoIP phone solutions. Progent's consultants can assist you with Cisco's extensive library of UC applications such as Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Unified Contact Center Express (CCX), and Unified Attendant Console.

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    Which ERP and MRP programs are supported by Progent?
    Progent offers Enterprise Resource Planning and Manufacturing Resource Planning consulting for a selection of platforms that include:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Accounting Software by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

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    How can Progent help local governments and school districts with IT management?
    Progent has extensive experience delivering a broad range of online network support and urgent repair services to local governments and school districts across the U.S. Progent is among the industryís pioneers in delivering expert remote IT support and has delivered IT solutions to clients in all 50 states. Progent's remote computer support for local governments eliminates travel costs and solves issues faster than onsite service calls.

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    Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
    The open architecture of Great Plains makes it possible to create customized Microsoft Dynamics GP programs that offer all of the basic functionality of proven Microsoft Dynamics GP solutions but also meet the specialized needs of your business. With access to the Modifier with MS Visual Basic, application programmers can work with the most popular customization environment in the software industry to adapt Microsoft Dynamics GP data views, add or change business logic, produce custom forms and reports, or expand interaction with Microsoft Office software. Progent's experience with Microsoft .NET programming, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and development experience with VBasic, XML, and other developer environments makes it possible to design specialized mission-critical applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.

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    Does Progent support Juniper and NetScreen Products?
    Progent's Juniper Networks-authorized network consultants can help your company to plan and implement Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and migrate smoothly from discontinued equipment to the latest releases. Progent's Junos OS engineers offer expertise with Juniper's premiere network control software to enable you to streamline the administration and strengthen the security of your Juniper VPN appliances and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software products and can assist organizations maintain networks that incorporate a mix of Juniper's software platforms.

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    How do Progent's consultants implement knowledge transfer to my in-house IT staff?
    Progent's knowledge transfer services include individualized training created for customers who want to increase their knowledge of mainstream office productivity software and network infrastructure. Learn more about Progent's Microsoft Office Word and Microsoft Office 365 Word custom training, Microsoft Excel and Office 365 Excel classes and programming help, Microsoft Project expertise, and classes on Apple macOS and OS X applications. In addition, Progent provides interactive online webinar education classes. Virtual online classes provide a versatile and low-cost way for teaching your IT team to operate a wide selection of key software products.

    Progent also provides detailed documentation for all services performed. These comprehensive service reports provide your in-house IT staff a concise and helpful chronicle of important technical issues surrounding your network and can provide insight on how to prepare for and solve problems to come.

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    How can Progent help my Linux developers?
    If you are creating UNIX or Linux applications on a network that includes Windows-based servers, workstations and applications, Progent offers network outsourcing and consulting services that keep your system fully operational while reliving you to focus on your area of high-value expertise. By using sophisticated network monitoring and providing online and optional on-site help as you need it, Progent provides UNIX developer support that provides an affordable way to manage an IT network that features high uptime, protection and high performance.

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    Does Progent offer desktop support services?
    Progent can deliver a wide array of cost-effective consulting and support services to help your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop PC consulting services include Windows 10 planning support, Windows 8.1 configuration and support, Microsoft Windows 7 technical support, Microsoft Office and Office 365 integration, and 64-bit operating system expertise.

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    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Microsoft-certified consulting team members and consultants for Virtual PC for Mac technology can help you to connect your macOS and OS X systems with your Microsoft Exchange server through comprehensive Office 365 Outlook for Mac consulting services. Progent will make sure that your Exchange Server is optimally configured and that WebDAV, LDAP and Outlook Web App are properly enabled. Progent can also provide a broad array of Microsoft Exchange support services including systems integration, troubleshooting, security, mobile user support, performance tuning, plus spam protection and email encryption. Progent also can provide tailored in person or remote macOS webinars.

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    How can Progent help us design and manage a virtualization solution?
    Virtual compute, storage and networking techniques allow IT organizations to optimize resource utilization, streamline network administration, and enhance workload uptime and data protection. operate multiple virtual servers on one physical processor. Typical applications for virtualization are hardware efficiency, inexpensive platforms for applications that require outdated OS software, and economical quarantining of software programming or pilot environments from on-line systems. Progent's virtual server consultants can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting services, Microsoft Windows Hyper-V Virtual Server help, VMware vSphere planning and deployment, VMware NSX network virtualization architecture and management, and Citrix XenServer assistance. Progent can install virtual servers to optimize speed, fault tolerance and manageability while at the same time lowering expenses; propose and validate business recovery strategies that minimize downtown in case of a catastrophic failure; and deliver ongoing maintenance, repair, and consulting assistance as computer technology advances.

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    Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
    Progent can provide the services of RIM BlackBerry-certified engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry Enterprise Server and BlackBerry mobile devices economically and effectively, doing away with the need for an internal BlackBerry specialist and reducing the expense and distraction of maintaining a mobile workforce. Progent's BlackBerry specialists offer extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISSP and CISM-certified security professionals. This breadth of expertise, in conjunction with Progent's proven online support model, offers small businesses a cost-effective option for incorporating BlackBerry devices and software productively into their IT system.

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    Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
    Hyper-V 2016 incorporates core technologies initially designed for and refined on Azure, one of the world's largest public clouds. This significantly enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, availability, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can assist you to assess the advantages of Hyper-V 2016 for your organization, configure pilot environments to verify the ability of Hyper-V 2016 to support your vital applications, design a cost-effective network architecture for a cloud-based or hybrid installation, create and execute a smooth upgrade strategy, educate your IT management and technical support staff, and provide ongoing consulting and debugging support to ensure that your Hyper-V 2016 solution delivers maximum business value.

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    Can Progent Help with Oracle Database Administration and Application Development?
    Progent offers affordable access to an Oracle certified consultant for Oracle database administration support or an Oracle application programmer. Progent can assist your business to create efficient solutions for critical Oracle database administration tasks such as database tuning, backup and restore strategies, and information security, or mentor your IT staff how to use industry best practices for simplifying major management tasks. Progent can in addition offer the support of a PL/SQL programmer to help you to build, tune, enhance, or migrate Oracle-based applications that can vary from business reports to data-driven web commerce sites. Progent has skill with SQL Developer, SQL *Plus, and JDeveloper tools and can assist you to optimize current SQL programs by utilizing Oracle's SQL Tuning Advisor.

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    How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
    System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and dependable uptime for key applications by offering unified, cross-platform monitoring of IT resources deployed throughout on-premises datacenters and private and public clouds. Progent's SCOM consulting group offers world-class online and onsite support to help businesses of any size to design, integrate, tune, enhance and repair SCOM 2016 solutions. Progent's SCOM 2016 consulting experts can help you to migrate to Operations Manager 2016 from older releases or from other IT infrastructure monitoring products, or integrate multiple monitoring systems into a unified IT management solution. Progent can also help you expand your Operations Manager 2016 scope to incorporate infrastructure based in public clouds by providing Microsoft Azure consulting and Amazon AWS hybrid cloud solutions.

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    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's Microsoft Office Word and Office 365 Word consultants can provide a wide selection of economical online consulting services to assist you to manage your existing Microsoft Office Word environment or assist you to migrate to a current release of Office Word. Services offered by Progent's Word experts include VBA programming, isolating and resolving compatibility issues between different releases of Word, interfacing Office Word with different Office applications such as Excel and Microsoft Outlook or with third-party platforms and add-ons,network enhancements for dependable. reliable cloud connectivity, security consulting, and smart phone and tablet integration, and remote Microsoft Office Word and Office 365 Word training classes customized for individuals or groups.

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    How can Progent help businesses create wireless solutions?
    Progent's wireless technology consultants offer wide-ranging backgrounds in the implementation and maintenance of wireless information technology and can help your IT team to design, install, administer and repair wireless solutions that are secure, robust, scalable, simple to administer and use, able to support your critical applications, and seamlessly incorporated into hybrid cloud networks. Remote and onsite support provided by Progent span a selection of wireless technologies such as smartphone and tablet integration and management, Wi-Fi network planning and installation, Wi-Fi site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

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    How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
    Progent has published an IT outsourcing white paper that describes the benefits companies organizations of all sizes can gain from outsourcing IT support and other information technology services. Progent has also produced IT Outsourcing datasheets for three service packages intended for small and mid-sized organizations.

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    Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
    Progent offers two ultra-affordable service packages designed to enable small businesses to get an objective security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security expert administers a comprehensive examination of your IT infrastructure from outside your firewalled perimeter to determine possible risks in the security posture you expose to the public. With Progent's Internal Security Inventory Scan, a certified security professional executes a system scan from an authorized computer inside your firewall to determine vulnerabilities to inside threats. The two security inventory packages are configured and run from a protected external site.

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    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix certified XenServer engineers can assist your company to understand the business advantages of XenServer and other Citrix products, and can assist your IT organization to design, validate, implement, troubleshoot, and support a XenServer solution. Progent can also assess your current XenServer environment and help you to enhance consolidation, responsiveness, security and compliance, availability, and recoverability.

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    What are the key features of Progent's IT outsourcing packages?
    Components of Progent's IT outsourcing packages include system evaluation to ensure that your network satisfies appropriate standards of security and remote connectivity, round-the-clock network monitoring using Microsoft Operations Manager to anticipate issues before they impact your productivity, if required Help Desk Support from Progent's technical staff, security assessment to help protect your network from intruders and virus attacks, installation of Service Packs and security updates for servers and software, discounts on Progentís remote and in-person troubleshooting services, and the expertise of Progentís staff of Microsoft-certified system engineers and support technicians.

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    Why should a small business outsource IT support?
    Whether it means designing IT system infrastructure, setting up or outsourcing a Help Desk, deploying an updated email system, or creating an web-based eCommerce application, outsourcing your network support services can contain costs and minimize risks, enabling network support costs to grow in a more steady and gradual fashion than is possible by establishing a big, comprehensive internal IT organization.

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    How can Progent help us migrate to Skype for Business Server?
    Progent's Skype for Business integrators can provide remote and onsite consulting services for organizations of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan an on-premises, cloud or mixed deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint and Office; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security experts can assist you create and verify a security environment for your Skype for Business solution that meets regulatory requirements.

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    What VMware virtualization products are supported by Progent?
    Progent can provide the support of a certified VMware VCDX expert to help your organization design, deploy, manage and repair VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid deployments. Progent's VMware vSphere and vCloud consultants can provide world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, data security, and application mobility.

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    What are the benefits of Progent's documentation of support services?
    Progent provides complete and detailed reports of all support activity to ensure customers donít ever feel ďcaptiveĒ to their IT service company. Progent sends e-mail documentation of services shortly after finishing each service task, and also encloses a printed copy along with monthly invoices. Comprehensive IT service reporting makes it less disruptive for customers to move to a different service organization or assume more support responsibilities internally. Good support documentation also provides management the visibility required to evaluate maintenance services and develop more realistic IT budgets.

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    Does Progent offer network monitoring support?
    Progent offers a selection of Network Support Bundles built around the advanced problem solving abilities of System Center Operations Manager, a next-generation server management software solution that tracks the reliability, speed and security of your IT network and detects anomalies before they can bring down your system. To give you more insight concerning the performance and stability of your network infrastructure, Progent can help you integrate and operate popular network monitoring software powered by the Linux operating system.

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    What are the advantages to my business of Progent's network monitoring services?
    System Center Operations Manager improves the reliability of line-of-business applications by proactively identifying and helping to fix trouble spots before they can bring down a server. System Center Operations Manager can optimize network performance by checking selected performance thresholds and usage profiles on critical servers, enabling IT support staff to be more selective in adding performance-related resources and to eliminate trouble areas before they cause serious system bottlenecks. However, configuring Microsoft Operations Manager to take full advantage of this complex monitoring solution can be tricky. With over four years of background with the NetIQ software upon which MOM is derived, Progent's technical staff can help you pick the proper System Center Operations Manager components, deploy and integrate Operations Manager, and create custom rules, scripts, reports and alarms for your network environment. Progent can also record Operation Manager's network monitoring rules and procedures for your IT staff.

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    Does Progent offer special IT outsourcing packages for mid-sized businesses?
    Progent can provide medium size businesses in the and in larger cities across the S. two cost-effective outsourcing support programs built around Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a concise printer-friendly datasheet describing Progent's Network Monitoring Packages for mid-sized organizations, click:Network Monitoring Packages.

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    What is Managed Network Monitoring and how can it help my business?
    Managed Network Monitoring is a form of outsourcing that allows your internal IT staff to take advantage of the network monitoring services of an outside IT support firm. If your company has a small in-house information technology organization, Progent's Managed Network Monitoring outsourcing offering is an economical way to increase system uptime, performance and security.

    Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a needs evaluation and configures Microsoft Operations Manager
  • Progent sets up an off-site Operations Manager server to monitor your IT system
  • Progent provides Help Desk support services, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, analyzes, and/or fixes network trouble spots
  • Progent provides regular service management including application of service packs and security patches
  • Network Appliances must be under manufacturer's on-site warranty service

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    How can Progent help my business integrate Windows Hyper-V server virtualization software?
    Progent's certified Windows Server 2016 Hyper-V consultants and Windows Server 2012 R2 support experts can assist you to analyze the potential advantages of Hyper-V-powered server virtualization for your business, perform pilot installations to verify Hyper-V's operation with your production software, assess your network and server infrastructure for optimal performance with virtual server solutions, help you in moving to Windows Server 2016 or Windows Server 2012 R2 and configuring Hyper-V, educate your IT personnel to monitor and manage Hyper-V, provide expert consulting help for enhancing the protection of your virtual machines, establish and validate business continuity procedures that maximize network uptime, and deliver ongoing consulting and maintenance including low-cost online troubleshooting and turn-key Help Desk outsourcing.

    q-gen-054.asp
    Does Progent offer project management services?
    For enterprise project management support, Progent offers the services of veteran information technology professionals with years of background as technology project managers for application development, information systems deployment, and process re-engineering working with organizations from Big 4 firms to dot-com startups to government agencies. These proven project managers offer world-class management expertise to assist enterprise customers to adhere to best practices to make sure major projects are successfully completed on time and within budget.

    q-gen-055.asp
    Can Progent help integrate Linux/UNIX and Windows environments?
    Progent can help you deploy Microsoft Windows Services for UNIX (SFU) to achieve integration between Windows and UNIX platforms. SFU provides interoperability between Microsoft Windows Server and various versions of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU permits you to share Windows folders over NFS and the latest authentication in native Microsoft Windows Server Active Directory environments. SFU's Interix component features a complete set of UNIX tools and shells, support for a single rooted file system, and a software development kit for porting applications.

    q-gen-056.asp
    Can Progent help us keep our Cisco IOS software up to date?
    If you includes Cisco routers, you may be running an old version of Cisco IOS, the control software powering almost all Cisco router as well as the latest switches from Cisco. Cisco often offers updates to IOS to correct bugs, plug security vulnerabilities, or improve functionality. Unfortunately, upgrading Cisco IOS and other Cisco OS platforms can be a challenge, depending upon your Cisco appliance and your system environment. As an example, there may be limited internal RAM that might cause a new OS version to operate incorrectly. Progent's Cisco CCIE consultants offer a broad selection of services related to updating Cisco IOS software or other Cisco control software such as IOS EX, CallManager or Unified Communications Manager. Progent can perform version audits of your router software, recommend appropriate updates, provision Cisco devices, copy images/, activate and verify your update, optimize throughput, troubleshoot problems, and train your IT staff how to utilize all important new functions.

    q-gen-057.asp
    Does Progent offer consulting services for Microsoft Office 365 Excel?
    Progent's Microsoft Office 365 Excel development consultants offer cost-effective remote development support for applications that use Office Excel or Office 365 Excel as a platform for specialized business applications. Progent can help your company to design, program, test, deploy, and administer new applications; maintain and enhance current software; and upgrade applications based on older releases of Excel to newer editions. Progent offers support for VBA and Microsoft Access program development and can assist your company to integrate Excel-based programs to SQL Server or other external databases that can accommodate real-time data. Progent's Excel experts can also assist you to implement solutions that integrate Microsoft Office Excel with compatible Microsoft product families such as Office Word, PowerPoint, Project, and SharePoint. Progent can also assist you to migrate to more current Excel versions, including the advanced 64-bit version, and can deliver cost-effective remote virtual training in Excel that can be customized for individuals or large groups.

    q-gen-058.asp
    What security support does Progent offer for Linux/UNIX environments?
    If you run a multi-platform business network that combines Linux/UNIX and Windows servers, Progent offers Linux and Windows security consulting by providing a CISSP-certified network expert to help your entire business in a broad selection of security concerns. CISSP Certification denotes mastery of an international standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified consultant to help your business in a broad range of security fields including:

  • Security Management Procedures
  • Security Infrastructure and Models
  • Access Control Solutions and Processes
  • Applications Development Security
  • Process Security
  • Physical Security
  • Data Encryption
  • Telecommunications, Network and Internet Security
  • Disaster Recovery Planning
  • Law, Investigation, and Ethics

    q-gen-059.asp
    Does Progent Offer Business Continuity Planning Services?
    Progent offers advanced online expertise for disaster recovery/business continuity planning, testing, and training to assist you to prepare for possible catastrophes, minimize service disruption for your essential IT functions, eliminate lost information, and comply with examiners' letters and business obligations. Progent's business continuity consultants can work closely with your management and IT support group to perform risk analysis, identify dependencies, identify human and physical resources needed to operate your organization, prioritize key IT functions and specify acceptable recovery times, qualify hot backup centers, configure secure remote connectivity for crucial workers, implement notification systems and define duties for staff, write a comprehensive recovery plan, and train key people to execute your agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can show you how to plan and deploy an affordable disaster recovery/business continuity solution for hybrid cloud environments using failover cluster technology proven in Microsoft's massive Azure cloud.

    q-gen-060.asp
    What pricing structure does Progent use for support services?
    Progent's simple per-minute billing policy has no complex contracts, retainers or hidden charges. Many other companies have minimum charges or other additional charges that drive up service. For remote support from Progent during normal business hours, you only get charged for the time spent resolving your issue. If it only requires ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent expert is actually onsite solving your problems. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you may be charged for our expertís travel time, but never a higher emergency rate. Since Progent has a large pool of consultants located throughout the entire service territory, an available consultant is typically near to assist. Progent can also provide on-premises technical support to the majority of zip codes in the United States within one business day of answering a support call. Progent's online technical support team has provided assistance to small companies in every state in the U.S (Refer to Progent's customer testimonials.)

    q-gen-061.asp
    Can Progent help me maintain or upgrade my Exchange 2010 system?
    Improvements in Microsoft Exchange Server 2010 for digital telephony include speech-to-character preview for quickly scanning your stored messages rather than listening to each message, digital attendants to greet callers and assist them to navigate your voice mail menus, rules-based call answering procedures to route or scan calls depending on ID or contact data, and text messaging alerts concerning missed calls or messages. Although Exchange 2010 remains a reliable unified messaging solution, newer releases of Exchange Server have supplanted it. Progent's Exchange Server 2010 consultants can assist you to manage and repair your current Exchange 2010 environment. Progent's Exchange 2016 experts and Office 365 Exchange Online cloud integration specialists can also help you assess the strategic benefits and technical challenges of migrating to a current, edition Exchange.

    q-gen-062.asp
    What web development services are available from Progent?
    If you need to redo your company web site, create in-house sites for purposes such as HR or employee education, create a successful web presence for a new venture, or put together enterprise-class, data-driven web applications, Progent can provide talented and seasoned web developers. Web site custom software development services available from Progent's Technology Experts Group include web site software development, web site project management, .ASP and Microsoft .NET programming, and graphical content design and creation. Progent's Microsoft SQL Server developers, Oracle programmers and database administrators, MySQL database application experts, and Microsoft Office Access consultants can help your business to plan, build, and support data-intensive web sites. Progent's consulting experts can also help you build and maintain a protected, robust server and communications environment featuring remote and wireless connectivity, to support your web applications.

    q-gen-063.asp
    How Can Progent Help with Windows Server 2008 R2?
    The sophistication and versatility of Microsoft Windows Server 2008 R2 calls for an IT professional with practical experience and broad knowledge in architecting and deploying efficient end-to-end business technology solutions. The experience of Progent's Microsoft-certified Windows Server 2008 engineers, with an average of over ten years of background integrating Microsoft-based solutions, assures your success in maintaining and managing your Microsoft Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also help you to evaluate the business value of upgrading from Windows Server 2008 to Windows Server 2012 R2 or later. If you are planning on creating a hybrid network model that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.

    q-gen-064.asp
    What services are available from Progent to support Windows Server 2003?
    Progent can help your company with administering, maintaining and troubleshooting information technology environments based on Windows 2003 Server, and can support your move to Windows Server 2012 R2 or later from Microsoft Windows Server 2003. Progent's migration support services include planning, installation, configuration, piloting, education, and remote troubleshooting. If you are considering building a hybrid architecture that combines on-premises systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

    q-gen-065.asp
    Does Progent support Citrix desktop virtualization software?
    Progent's Citrix-certified virtual desktop experts can help your business to plan, implement, manage, and troubleshoot a virtual Windows application delivery system by offering Citrix XenDesktop expertise and XenApp support. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for distributing server and client-side applications, and Progent's remote datacenter support consultants can help you to administer and support an off-site datacenter that features high uptime, advanced security, and rapid recovery. Progent can also assist you with additional virtualization products from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.

    q-gen-066.asp
    Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
    Progent can show you how to design, justify and carry out a project to move to Windows Server 2012 R2 or later from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified Server Platform consultants can also provide affordable online consulting services and engineering support so you can maintain 2012 deployments. Progent can help you to assess the business value of migrating from earlier releases of Windows Server and can adhere to best practices to ensure a smooth transition to Windows Server 2012 R2 or later. In case you are considering creating a hybrid network model that integrates on-premises systems with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions

    q-gen-067.asp
    How can Progent help improve the fault tolerance of my network?
    Progent's consulting services for high availability IT systems provide Microsoft and Cisco-certified network professionals who will help you create a fault-tolerant computing environment that incorporates key technologies and processes for line-of-business applications. Progentís information technology professionals can assist you to implement a network infrastructure with features that include fault tolerant Internet access, system load balancing, zero-downtime data centers, multi-site backup, fault tolerant interoffice connections, and high-reliability multi-site networks. Progent can also provide workplace recovery planning experts to help you design, test, and document a disaster recovery procedure based on leading practices.

    q-gen-068.asp
    Where can I review testimonials from Progent's customers?
    Progent has provided online or onsite IT support service to businesses in every state in the country. Many of these clients have shown their appreciation to Progent via testimonials to the quality of Progent's support personnel. Take a look at Progent's customer testimonials to see what people have said about the quality of Progent's consulting services.

    q-gen-069.asp
    Does Progent offer consulting help for server clustering with Windows Server?
    The failover server cluster technology incorporated into the latest releases of Windows Server has been radically redesigned to streamline the deployment, configuration, and management of clusters and to provide greater levels of system availability, protection, efficiency, and flexibility. New or improved capabilities include automated cluster verification, revamped setup and installation, unified cluster management, redesigned cluster architecture for increased uptime, better protection and quorum models, elimination of failure points, more storage and memory capacity, enhancements for geographically dispersed clusters, and live migration support for Hyper-V virtual servers. Progent's Microsoft-certified failover cluster consultants can help you assess the advantages of failover clusters, plan and execute an installation, educate your network support personnel to administer your cluster environment, provide continuing consulting and technical help services, and create and test a disaster recovery procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you you to create a cost-effective disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's massive Azure public cloud.

    q-gen-070.asp
    Can Progent help design a fault-tolerant load balancing solution?
    Load balancing your servers enhances performance and offers redundancy by working around crashed servers in a load-balanced array. Progent's load balancing consulting services cover a wide array of fault-tolerant load balancing technologies such as network load balancing, load balanced application software, LAN/WAN infrastructure routing, and content delivery products including Cisco Content Engine. Fault tolerant load balancing technologies for which Progent offers consulting expertise include Microsoft Windows Server 2008 R2 Network Load Balancing Manager, the NLB mechanism of Microsoft Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Engine and ACNS, and F5 BIG-IP.

    q-gen-071.asp
    Can Progent help us move our data center to a colocation facility?
    There are hundreds of enterprise-class data center colocation Sites in the and larger cities across the United States, and Progent's colocation center support group can enhance your systemís reliability and performance by helping you select a remote data center site that meets the individual requirements of your organization such as geographic location, size, connectivity, affordability, and extra additional features and services. Progentís data center IT services are designed for companies with hardware located at co-location hosting sites and requiring on-demand on-site help at the colocation site plus online help from Microsoft and Cisco Premier experts. Progent provides a variety of co-location center consulting services including system architecture analysis, Windows and Linux server installation and support, tech support for server and communications infrastructure, design and installation of zero-downtime systems, defining and implementing layered security defenses, firewall configuration and support, configuring load balancing environments, and planning high-availability server and storage cluster configurations.

    q-gen-072.asp
    We need fault-tolerant interoffice connectivity. Can Progent help?
    Progent offers interoffice access consulting to help you plan and deploy high-availability infrastructure for WAN connectivity. Progentís Cisco-certified Cisco Certified Internetwork Experts can plan and implement ultra-reliable Inter-office networks supported by zero-downtime EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over can provide economical 24x7 interoffice connectivity.

    q-gen-073.asp
    Can Progent help us deploy System Center Data Protection Manager for automated backup?
    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small to medium-size businesses automatic backup and simplified restore functions for Microsoft environment. SCDPM 2016 delivers application-sensitive protection for key platforms like Microsoft SQL, Exchange and SharePoint, backs up Windows and Linux VMs, supports virtual machines running on Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consultants can help you to plan, implement, manage, and repair a multi-site backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from a previous release of DPM or from a legacy system, and Progent can optimize your SCDPM 2016 environment for on local, colocated, cloud or hybrid deployment models. Progent can provide remote or onsite support and can provide occasional guidance to resolve challenging issues or deliver comprehensive project management or co-management support to help you complete your SCDPM 2016 deployment on schedule and within your budget.

    q-gen-074.asp
    Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
    Internet Information Services, included with Windows Server and Windows desktop, is an advanced role for web hosting and web application programming. The latest versions provide enhanced security, dependability, expandability, and debugging while also incorporating significant enhancements in automated and remote management. A variety of familiar extensions to IIS have been built into newer releases such as the rules-based Request Filter Module (previously known as URL Scan), which is able to block dangerous HTTP requests from being processed by web software. Progent's Internet Information Services (IIS) experts can assist your company to configure IIS as well as the recent extensions to IIS Manager such as the GUI for managing FastCGI programs.

    q-gen-075.asp
    Can Progent help me integrate and manage iPhones connected to our network?
    Progent's iPhone and iPad integration consultants can provide affordable remote consulting to assist you to plan, deploy, and fix any facet of your iPhone and Windows integration solution and is available for short-term tasks to help you through occasional technical bottlenecks or major engagements to help you complete business-critical initiatives on time and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or support a highly available, protected and efficient infrastructure that is best suited to your computing model. Progent also offers remote and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented environment that optimizes the strategic value of your IT system.

    q-gen-076.asp
    Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
    Exchange 2016 provides important enhancements compared to previous releases of Exchange with features such as built-in capability for high-availability mailbox server clustering called Database Availability Groups or DAGs the ability to use low-cost disk storage to cut the cost of big e-mail inboxes, a more powerful web client that works with all popular browsers, advanced voice mail capability including voice-to-text translation, and a wealth of mechanisms for improving security and compliance. Microsoft calculates that if carefully configured, current releases of Microsoft Exchange can reduce email costs by as much as 80%. Since Microsoft has terminated support for Exchange 2003, businesses have an additional incentive to ask Progent's Exchange 2016 Server consultants about migrating to the newest release of Exchange.

    q-gen-077.asp
    Does Progent provide consulting services for Microsoft Small Business Server?
    Even though the Microsoft Small Business Server product line is no longer offered by Microsoft, this software package is still in wide use. Progent provides a range of Microsoft Small Business Server support services for all versions of the platform. In addition, Progent's Windows Server 2012 R2 Essentials consulting experts can assist your organization to assess the potential benefits of transitioning from a locally hosted datacenter powered by SBS 2011 or earlier to a hybrid onsite/cloud network by implementing a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application suite. Regardless whether your resources are hosted on a local datacenter, in the Microsoft Cloud, or across a hybrid mix of environments, Progent offers full-service consulting, technical support, and application development services for Microsoft's strategic platforms including Windows Server, Exchange, SharePoint, and SQL Server.

    q-gen-078.asp
    How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.

    q-gen-079.asp
    Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
    Progentís business information reporting consultants offer online and onsite consulting to help you with any phase of BI reporting from troubleshooting or modernizing applications to planning and deploying a comprehensive business intelligence environment. Progent's BI consultants can help you to maintain your existing BI system, assist you to migrate databases and applications from a legacy reporting platform to a modern solution, and deliver as-needed online training tailored to your specific requirements. Progentís business reporting professionals offer expertise in the leading business analytics reporting tools including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Builder.

    q-gen-080.asp
    Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
    In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers small businesses expert consulting for products from other major Firewall vendors including Check Point Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec. Progent can help you create a detailed security strategy and select appropriate products from a variety of vendors to support your security objectives while staying within your budget limits.

    q-gen-081.asp
    Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
    Progent's Cisco-certified CCIE network engineers offer advanced remote and on-premises support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that range from small organizations and campus networks to giant data centers and service providers. Progent can assist you to deploy Cisco's continually evolving switching solutions to achieve the throughput, expandability, availability, virtualization, security and manageability required for your business. For information about Progent's support for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch consulting and support. For details about Progent's consulting and support for Cisco's Nexus line of data center switches, refer to Cisco Nexus switch consulting and support. To learn about Progent's support services for Cisco Meraki switches, visit Cisco Meraki switches consulting services.

    q-gen-082.asp
    Can Progent help us integrate and manage Android smartphones?
    Progent's Android phone integration consultants have extensive background providing remote and on-premises assistance for businesses of any size who need to incorporate Android phones into their information networks so that mobile clients can communicate and collaborate while on the go. Progent offers the breadth of know-how to resolve technical problems that span numerous vendors and that represent a combination of legacy and up-to-date technology. Progent offers affordable online technical support to assist you with any facet of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional support to assist you to resolve especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management support to help you complete major IT projects on schedule and on budget. Progent can help with local, cloud-based, or hybrid networks and can provide expertise with all major operating systems, apps, management utilities and hardware infrastructure. Progent also can provide customized group or individual training to show you how to manage and operate Android phones securely and productively.

    q-gen-083.asp
    Does Progent offer help with specific Apple Mac applications?
    Progent's experts in Mac technology can support the creative sides of Apple macOS and OS X systems by offering support services and education in images/, sound, and video. Progent's consultants can offer expertise in a variety of macOS and OS X desktop programs such as Photoshop, InDesign, Logic Pro, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent can also assist you with specific projects such as digitizing audio or video or setting up an audio post production lab.

    q-gen-084.asp
    Can Progent help implement virtual desktops with Windows Server 2016?
    Microsoft's desktop virtualization technologies reduce the effort required for IT administrators to set up software programs so they are consistent throughout an entire user base, provide the ability to control rights to critical information, and enable quick deployment of additional or updated workstations. In Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure that powers Remote Desktop Services simplifies desktop access, enhances performance, tightens data security, centralizes administration, and offers an almost seamless client environment. Progent's Windows Server 2016 engineers can help you to evaluate the strategic advantages of Microsoft's desktop virtualization solutions, configure pilot and on-line environments, improve your network infrastructure to support virtual desktops efficiently, assess and resolve security problems, and educate your network managers to follow best practices to gain a fast ROI from client virtualization.

    q-gen-085.asp
    What are the advantages of Progent's model for remote support?
    The majority of network issues can be fixed quickly by Progent's group of remote support experts. This minimizes lost network availability that can be caused by waiting for an on-site consultant to appear at your office. In addition, many independent consultants and network service firms require minimum service billing that may turn a ten-minute visit into a two-hour invoice. Progentís model of charging by the minute and charging exclusively for service actually delivered permits Progentís remote service engineers to resolve hundreds of small issues daily at the least possible expense. Further, the security of knowing there is ready access to Progent's large team of technical consultants opens the door to a new world of powerful IT technologies that many small organizations might otherwise rule out because of the risk of having insufficient expertise.

    q-gen-086.asp
    How can Progent help my company manage our Windows 8.1 devices?
    Progent's certified Windows 8.1 consulting experts can provide a range of IT outsourcing and co-sourcing services to help companies of any size to maintain, manage, and troubleshoot networks that incorporate desktops, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 migration assistance.

    q-gen-087.asp
    Can Progent assist my business to migrate to 64-bit computing?
    Progentís 64-bit migration experts can assist your organization to update your servers and desktop PCs affordably from 32 bits to 64 bits. Progent can help your company to understand the risks and benefits of migrating to 64-bit computing, plan an economical migration strategy that reduces business interruptions, and provide responsive remote support to assist you to configure 64-bit software and application software on your existing computers. Progent's Microsoft-premier network engineers can help you to install the 64-bit editions of Microsoft platforms like Windows Server 2008, SQL Server, Microsoft Windows 7, and Microsoft Office Excel.

    q-gen-088.asp
    Does Progent Offer MySQL Application Programming and DBA Services?
    Progent's MySQL software developers, database architects, and DBAs can provide cost-effective online DBA or application development services and can assist businesses of all sizes to integrate and support MySQL within a robust IT infrastructure that offers high levels of performance, expandability, and security. Progent also has proven skill assisting companies migrate applications from Oracle to MySQL.

    q-gen-089.asp
    Can Progent provide help with Microsoft Access software development?
    Progent's Office Access consulting experts can provide economical remote consulting services for all releases of Microsoft Office Access including desktop and browser-based versions and can provide expert help for application programming, database conversion, performance tuning, report design, and maintenance. Progent also offers custom webinar training for Access development and database administration.

    q-gen-090.asp
    We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
    Progent can provide companies with an information management expert who can act as a temporary or part-time CIO. This veteran technology executive can provide long-term direction to help you to integrate appropriate technology to improve business processes so they align better with your corporate goals. Your company can develop and implement a well thought out IT plan without absorbing the cost of a full-time senior IT executive. Key services Progent's part-time Chief Information Officer can carry out include strategic planning, planning IT budgets, building and tracking models for Return on Investment, analyzing workflows, negotiating with suppliers, establishing security and compliance policies, business impact analysis, automating network administration, patch management, network asset documentation control, and business continuity planning.

    q-gen-091.asp
    Does Progent offer a secure data backup service for small businesses?
    Progent's ProSight Data Protection Services automatic backup provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn about the entire ProSight family of low-cost outsourced network management services for small and medium-size organizations

    q-gen-092.asp
    Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
    Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM apps such as Cisco Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco SRST solutions for high availability.

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    Does Progent offer support for Microsoft SQL Server 2012?
    Progent offers the expertise of Microsoft-certified SQL Server 2012 engineers and seasoned software programmers, DBAs, project managers, network infrastructure engineers, disaster recovery planning specialists, and certified security professionals to assist you to manage your Microsoft SQL Server 2012 environment and configure a cost-effective and secure network infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also assist your organization to upgrade to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

    q-gen-094.asp
    Does Progent support all major data backup/recovery products and services?
    Progent's data backup experts offer support for a broad range of products and services that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux physical and virtual servers and workstations plus laptops and handhelds. Progent can help you with all major data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability solutions. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized businesses as a low cost and fully managed solution for secure backup/disaster recovery (BDR).

    q-gen-095.asp
    Can Progent help me build a secure Wi-Fi network that covers all my facilities?
    Progentís Wireless Site Survey assists you to design and install a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN customized for your environment, providing you a wireless solution that has the coverage, speed, load-handling capability, Quality of Service, security, and hand-off ability your business needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive onsite service. Progentís onsite survey includes physical inspection, spectrum and security assessment of your existing wireless network, evaluation of your site's floor plans, testing for RF interference, signal propagation modeling, selection of the best locations for client-specified Wireless Access Points including Cisco Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort equipment, and a comprehensive report describing a new WLAN.

    q-gen-096.asp
    Does Progent offer support for video conferencing and immersive telepresence?
    Progent offers the services of an accredited video conferencing and telepresence consultant with expertise deploying products from the leading telepresence vendors such as Cisco, Polycom, and LifeSize and can assist your company to design, configure, upgrade, or maintain a telepresence environment that protects your investment and optimizes the business value of your information system. Progent can also provide the expertise of infrastructure consultants who can help companies of any size to create and troubleshoot a communications network that provides the performance, dependability, security, and expandability you need to accommodate your video conferencing/telepresence solution.

    q-gen-097.asp
    Does Progent offer stealth penetration testing services?
    Stealth penetration testing is a key part of any comprehensive network security plan. Progentís security professionals can perform thorough unannounced penetration security tests without the knowledge of your company's in-house network support resources. Unannounced penetration checking shows whether existing security monitoring systems such as intrusion detection alerts and event history monitoring are properly configured and consistently monitored.

    q-gen-098.asp
    How can Progent help our business evaluate and install Windows Server 2012 R2?
    Progent's Microsoft-certified Windows Server 2012 consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management, team, create an enterprise-wide security plan, streamline network management, help with creating applications, and build and test a disaster recovery/business continuity plan. If you are considering moving from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can assist you to assess the value of Windows Server 2016 for your environment and plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture.

    q-gen-099.asp
    Can Progent help set up pilot systems to help our company test new technology?
    Progent's Test and Training Lab located at the QTS Data Center in Sacramento is available for piloting line-of-business applications, developing cost-effective migration methodologies, assessing and tuning performance, designing or validating disaster recovery strategies, resolving compatibility problems, and building training environments for new products and technologies. For Progent clients who lack sufficient internal resources to assemble effective test systems, the lab reduces capital costs and technical risk while keeping critical IT projects on schedule.

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    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center (TRC) is dedicated to providing the highest quality of remote network support available for urgent as well as non-critical problems. For emergency problems that impact multiple users, vital individuals, or a line-of-business application, the Technical Response Center will engage in less than an hour. For non-critical issues, the TRC is committed to respond in less than two hours. Under any circumstance, your trouble ticket will be generated promptly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will contact you on every corrected problem to make sure you are comfortable with the resolution and ready to close the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

    q-gen-101.asp
    Can Progent help me configure Database Availability Groups for Exchange 2013?
    A Database Availability Group known as a DAG is the foundation of high availability (HA) and resilience for Exchange 2013 Mailbox (MBX) servers. Introduced in Microsoft Exchange 2010, a DAG is a collection of as many as 16 Mailbox servers in which any DAG server can host a replica of a mailbox database from a different server. DAG servers work together to recover automatically from failures that impact MBX databases. Progent's certified Exchange consultants can provide Database Availability Group consulting services to help you plan, install and maintain an HA solution for your Exchange mailbox servers. Also, Progent's Exchange 2016 Server experts can help you migrate your Microsoft Exchange Server 2013 DAG deployment to Microsoft Exchange 2016 Server.

    q-gen-102.asp
    How Can Progent help our company support or upgrade Exchange 2013?
    Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful new features plus a revamped architecture. These enhancements favorably impact vital IT areas including ease of administration, availability, compliance, operational costs, collaboration, scalability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consultants can provide remote or on-premises support to assist your organization to administer, optimize and troubleshoot your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more up to date release of Exchange Server in a local, cloud-based, or hybrid deployment model.

    q-gen-103.asp
    What online services are available for maintaining Cisco routers?
    Some of the popular online Cisco router consulting services available from Progent include configuring hostname, IP addressing, routing maps, logging, security logon banner and user accounts; setting up iBGP and HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing configuration, line settings and BGP peering arrangements; installing current IOS image; configuring and testing failover; troubleshooting VPN tunnel and routing problems; making a network diagram and documenting router setup; plus policy and availability strategy.

    q-gen-104.asp
    Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
    Progent's Cisco-certified consultants offer Cisco Aironet Wi-Fi access point planning and deployment consulting and Cisco Wi-Fi controller expertise so you can benefit from the IEEE 802.11ac Wave 2 WiFi specification to get three times the speed for your Wi-Fi network while expanding the coverage.

    q-gen-105.asp
    Can Progent help my company migrate to Windows 10?
    Progent's Windows 10 planning and migration experts can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Online and on-premises assessment and migration services for Windows 10 offered by Progent include Return on Investment estimates, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management, teleworker access, security and compliance, streamlined provisioning and administration, network optimization, wired/wireless convergence, disaster recovery planning, group and personal training for IT support personnel and users, and post-migration technical help.

    q-gen-106.asp
    How can Progent help me integrate Microsoft System Center 2012 R2?
    Progent's System Center 2012 consulting experts have over 15 years of experience integrating, supporting and troubleshooting the core platforms included with Microsoft System Center and can assist your organization to plan, install, maintain, and repair your System Center 2012 R2 ecosystem to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent also can provide System Center 2016 migration planning and support to assist your organization to transition to the current edition of System Center from an earlier one or from a third-party datacenter management platform to deliver the advantages of best-in-class deployment, management automation, security and compliance, plus datacenter and application availability and performance monitoring.

    q-gen-107.asp
    Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
    Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help businesses of any size to follow best practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist your business to move from a legacy release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can show you how you to optimize and troubleshoot your current SCVMM ecosystem so you realize maximum business value. Progent can also provide Virtual Machine Manager 2016 migration expertise to assist you to plan and execute an efficient migration from SCVMM 2012 to SCVMM 2016 in order to benefit from stronger assurance features, more affordable VMM storage options, and other enhancements.

    q-gen-108.asp
    How Can Progent help us with SQL Server 2014?
    SQL Server 2014 includes major enhancements in critical areas including performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite consulting services such as system design, configuration, administration, troubleshooting, and application development expertise to help businesses of all sizes to achieve fast return from their SQL Server 2014 deployment. If you are currently running Microsoft SQL Server 2014, Progent can assist you to perform an efficient migration to SQL Server 2016.

    q-gen-109.asp
    Does Progent offer consulting services for Windows Server Essentials?
    Windows Server 2012 R2 Essentials is a value-priced, entry-level OS that allows small organizations to make the move from the traditional physical on-premises datacenter to the contemporary hybrid computing paradigm that combines local and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consultants offer budget-friendly remote consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to determine the potential business advantages of moving to Essentials and implementing a hybrid local/cloud-based design for your computing environment. Progent offers comprehensive project management so you can design and carry out an efficient move to Microsoft Windows Server Essentials, Office 365, and other Azure Cloud applications and services. Progent also offers as-needed consulting help, technical support, and training.

    q-gen-110.asp
    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud readiness, supports the most popular handheld devices, allows one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers have the depth and breadth of knowledge and experience to address the many technical and business challenges associated with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this powerful platform.

    q-gen-111.asp
    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's certified Microsoft Office and Office 365 experts can help companies to incorporate Office desktop and Microsoft Office 365 applications such as Excel, Office Word, PowerPoint, Outlook, Access, Visio and Publisher into a seamless productivity solution that offers fast ROI and promotes better business results. Progent can assist you to integrate Office or Office 365 apps with one another and with additional key Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent can also assist you to fix compatibility issues between different releases of Microsoft Office and offers live online Office and Office 365 instruction to individuals or teams.

    q-gen-112.asp
    Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
    Microsoft Exchange Server 2016 improves the performance and streamlines the implementation of Database Availability Groups, which offer an automatic failover cluster for high availability. Database Availability Groups in MS Exchange 2016 lower failover times by an estimated 33% relative to Exchange 2013. Additional improvements include setup defaults that correspond to industry best practices for data protection. Progent's Microsoft certified Exchange consultants offer DAG expertise to help your business to plan, deploy and administer a Database Availability Group solution the provides advanced security for your Exchange 2016 mailbox servers.

    q-gen-113.asp
    What services are offered by Progent for migrating to Exchange 2016?
    Progent's certified MS Exchange 2016 Server migration consultants can assist your business in any and all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability architecture for a local, cloud-based or hybrid environment; licensing requirements for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring HLB for high-availability CAS services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web.

    q-gen-114.asp
    Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
    Progent's Meraki Wi-Fi access point consultants provide remote and on-premises support services to help businesses of all sizes to design, install, manage, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to configure and manage Cisco's Meraki-based wireless networks for sites that can range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a cohesive ecosystem that delivers the same access, performance, security, manageability and uptime for wired and wireless users regardless of their mobility or computing device. (See Cisco Meraki switches consulting services.)

    q-gen-115.asp
    Does Progent support Lync Server 2013?
    Lync Server 2013, now called Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications ecosystem that permits the modern BYOD computing model with IM, presence, audio/video and web conferencing with app sharing, as well as IP and PSTN calling across a wide assortment of desktop and mobile endpoints. Progent's certified Lync Server 2013 consultants can assist you to assess the business benefits of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid model appropriate for your current and future plans, implement Lync 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your management staff and users. Progent offers expertise in key components of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync Server 2013 with key Office and Office 365 applications such as Outlook, Word and PowerPoint.

    q-gen-116.asp
    How can Progent help us with SQL Server 2016?
    SQL Server 2016 introduces significant enhancements in speed, scale, data security, availability, mobile computing integration, plus built-in BI. Innovations include PolyBase for processing structured and unstructured files simultaneously for data warehousing, Hadoop integration, Always Encrypted mode, Mobile Reports, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consultants offer remote and on-premises expertise to assist organizations of any size to plan, implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.

    q-gen-117.asp
    How can Progent help us integrate our business software with Amazon Marketplace Web Service?
    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can broaden their reach, reduce their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and get to market quickly.

    q-gen-118.asp
    Can Progent help us integrate our environment with Microsoft Azure Service?
    Progent's Microsoft Azure integration consultants can assist you with any stage of Microsoft Azure migration including requirements definition, prerequisites assessment, system design, pre-production testing, deployment, automated management, performance tuning, license management, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can assist your IT staff to configure and troubleshoot firewall appliances and VPN tunnels so that your users can safely connect to Azure services, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft platforms to run in the cloud including Windows Server, Exchange, SQL and Skype for Business. Progent can also assist your organization to create a hybrid environment that seamlessly combines on-premises datacenters with Azure resources.

    q-gen-119.asp
    Can Progent help us integrate our network with Amazon AWS cloud services?
    Progent's Amazon AWS cloud planning and integration experts can provide cost-effective online consulting to help companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Amazon Glacier for low-cost archival storage. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN technology and can help you create all-cloud or hybrid networking models that seamlessly incorporate Amazon AWS services. Progent can provide occasional consulting or Progent can deliver project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS platform.

    q-gen-120.asp
    How can Progent help us with our hybrid cloud solution?
    Progent's hybrid cloud solutions consultants can provide advanced online consulting support to help organizations of any size to connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting.

    q-gen-121.asp
    Can Progent help configure and integrate Cisco wireless VoIP phones?
    Integration of Cisco's wireless IP phones typically requires that IT teams set up and fine tune numerous components of your Wi-Fi infrastructure such as wireless access points, routers, Cisco wireless LAN controllers, and call management software. Progent's Cisco wireless VoIP phone configuration experts can provide remote and on-premises assistance to help you create and administer a Cisco wireless VoIP phone solution by providing integration services that range from troubleshooting the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

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    How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
    Microsoft allows you to create transparent hybrid environments that combine Office 365 and local Exchange deployments. This allows you to have specific mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help your organization with any phase of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can provide as-needed expertise to help you through stubborn technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is carried out on schedule and within budget. To find out more about Progent's consulting expertise for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.

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    How can Progent help us monitor and manage our servers and desktops?
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network. Learn about the complete ProSight portfolio of affordable network management outsourcing services for small businesses.

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    Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
    The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to manage your existing PIX or ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist you to design, configure, optimize, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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    Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
    Cisco Unified Communications Manager, formerly branded CallManager, acts as the foundation of Cisco's collaboration platform. Cisco Unified Communications Manager and Unified CM Express provide a modern IP-PBX solution by integrating closely with applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM experts can assist with any aspect of CUCM configuration and troubleshooting in areas that include integrating Voice over IP phones and desktop video IP phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE support, creating Cisco UCS server failover systems for survivability, and integration with Microsoft Exchange Server.

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    Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
    Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voicemail platform that promotes teamwork by offering flexible set of alternatives for accessing voice messages within an environment that is simple to deploy and administer. Cisco Unity Connection lets you read and manage voicemail messages from your email inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses and enterprise satellite locations with up to 500 workers. Progent's Cisco-premier CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your voice messaging deployment delivers maximum business value.

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    Can Progent provide certified expertise for information assurance and SIEM solutions?
    Global Information Assurance Certification was founded in 1999 to validate the knowledge of network security professionals. GIAC certifications are acknowledged by businesses and institutions around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security disciplines addressed within the GIAC certification including evaluating infrastructure security mechanisms, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions for compliance with regulatory requirements for promptly reporting events.

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    Can Progent provide email content filtering and data leakage protection?
    Progent's data loss prevention consultants and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content security policies for scanning the content of email messages and attachments and blocking users from sending confidential or inappropriate information or spam-like messages. ProSight Email Guard's email content filtering solutions can also help avoid reputation loss and keep in compliance with industry privacy standards and regulatory mandates such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn more about Progent's entire ProSight series of value-priced network monitoring and management services for small organizations.

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    How can Progent help us set up a private cloud?
    Progent's ProSight Virtual Hosting and management service offers complete hosting of a small organization's production servers in an environment that gives the maximum degree of availability and scalability and is in addition easy to move to any data center. Progent's Private Cloud hosting options are built on proven virtualization platforms that enable small companies with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system maintenance, and IT management while achieving world-class fault tolerance and an unprecedented level of vendor flexibility. Learn about Progent's ProSight portfolio of managed IT services for small businesses.

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    Does Progent offer support for Microsoft Dynamics NAV ERP software?
    The latest version of MS Dynamics NAV includes several new features such as Personalized Role Centers, improved business intelligence and reporting options, and advanced workflow support. Progent's Dynamics NAV software consultants can provide programming, integration and troubleshooting services to enable your company to get the most from MS Dynamics NAV. Progentís engineers can help you to integrate MS Dynamics NAV ERP software to additional services and programs. In addition, Progent can assist your organization to design and utilize data warehouses so you can improve your understanding of your operations, acquire additional customers, expand your marketing strategies, and form productive alliances.

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    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco-certified SIP trunk experts and Cisco CUBE integration consultants can assist you to plan, deploy, maintain, troubleshoot and upgrade Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent offers affordable online or on-premises support to help you to move efficiently to an advanced communications network that offers accelerated return on investment. Progent's certified Microsoft collaboration consultants can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.

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    Can Progent help us create a hybrid cloud solution based on Windows Server 2016
    Progent's Microsoft-certified IT experts offer Windows Server 2016 integration consulting services to assist businesses of any size to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can help you to assess the benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

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    Does Progent offer support for NetApp SAN storage solutions?
    Progent can provide enterprise customers remote or onsite NetApp SAN consulting support for NetApp's complete portfolio of SAN storage software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN solutions supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, high availability, and remediation. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN storage environments efficiently based on leading practices.

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    Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
    VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering applications and services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM and VMware NSX consultant to assist you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.

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    Does Progent offer expertise with VMware NSX network virtualization?
    VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager supports automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also permits non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly restore the entire logical network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist you to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

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    How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
    NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with continual replication to deliver fast, zero data loss disaster recovery (DR) between datacenters located up to 185 miles (300km) away from one another. Progent offers online or on-premises access to a NetApp MetroCluster expert who can assist your business to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your functional needs and IT budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster environment by providing guidance with procedures like assigning disk pools, arranging aggregate and plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery system to verify adherence with industry standards and government mandates.

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    Can Progent help us migrate to System Center 2016 Configuration Manager?
    System Center Configuration Manager 2016 automates software provisioning and updating, streamlines security and compliance settings control, keeps track of network assets, protects against corporate data leakage, performs network health monitoring, enables secure self service, and delivers a single control mechanism for administering mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud specialists can assist you with any facet of planning, installing, operating and repairing a SCCM 2016 deployment for local, cloud, or hybrid environments.

    q-gen-138.asp
    How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
    Microsoft System Center 2016 provides major improvements in the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

    q-gen-139.asp
    Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to provide a centralized mechanism for deploying and administering virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can help organizations of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade efficiently from legacy versions of Virtual Machine Manager, develop workflows for building and deploying virtual machines and hosts, design fault-tolerant compute and storage clusters, connect your datacenter infrastructure with public clouds, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the strategic advantages of the latest capabilities such as Storage Replica and Shielded VMs. Progent's certified virtualization experts can provide world-class Hyper-V consulting and VMware vSphere support.

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    How can Progent help us protect our network from ransomware and other modern threats?
    Progent's ProSight Active Security Monitoring endpoint protection (EPP) solution incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out about Progent's entire ProSight series of value-priced managed services for small and mid-size businesses.

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    Can Progent help us automate network infrastructure mapping and management?
    ProSight WAN Watch network infrastructure management service makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more about the entire ProSight series of low-cost network monitoring and management services for small and mid-size organizations.

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    How can we outsource our network management to Progent?
    Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top corporations. The ProSight portfolio of network monitoring and management services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, patch management, cloud-based backup and disaster recovery, network infrastructure health monitoring, private cloud hosting, and network infrastructure documentation management. To read Progent's eBook about the benefits of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

    q-gen-143.asp
    Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight portfolio of managed IT services for small and mid-size businesses.

    q-gen-144.asp
    Does Progent offer fast and affordable network health audits?
    Prosight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner and more secure AD implementation. Both versions also offer the long-term benefits of state-of-the-art remote network monitoring and management technology. These advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. For details about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.

    q-gen-145.asp
    Does Progent offer consulting support for Altaro VM Backup software?
    Altaro VM Backup software offers small and mid-size organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your exposure to data loss, military-grade encryption, item-level restore options for specific files and emails, support for Windows Cluster Shared Volumes and VMware vCenter for handling larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is an Altaro partner and offers a broad array of services to help you to design, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup. To find out more, see Altaro VM Backup Consulting Services.

    q-gen-146.asp
    Can Progent help us design and integrate a Barracuda Backup solution?
    Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can incorporate a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with similar functionality but which uses your own storage hardware. Barracuda Backup protects critical business data generated on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting services to help you to plan, configure, operate and repair a backup and disaster recovery solution built on Barracuda Backup. For details, see Barracuda Backup and disaster recovery consulting.

    q-gen-147.asp
    How can Progent help us protect ourselves against Ransomware?
    Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

    q-gen-148.asp
    Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies more than 25 years of experience assisting manufacturing and distribution organizations to simplify complex supply chains and streamline key processes to get products to market quickly and meet customer schedules dependably. Progent offers the skills of an ERP consultant with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or onsite services that can range from as-needed advice to end-to-end solution design and project management. Sample services available from Progent for Infor CloudSuite Industrial include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Office 365 integration, disaster recovery planning, and database administration. To find out more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

    q-gen-149.asp
    Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

    q-gen-150.asp
    Can Progent help us to configure and manage Cisco Wi-Fi controller hardware or software?
    Progent's certified Cisco wireless controller consultants can assist you to configure Cisco wireless LAN controllers to manage and monitor wireless networks of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's latest wireless controller products. Progent offers support for physical and software-based wireless controllers and can assist you to determine which version makes sense for your Wi-Fi solution. For 802.11ac Wave 2 wireless controller appliances from Cisco, Progent offers Cisco 3504 Wi-Fi controller support, Cisco 5520 Wi-Fi controller expertise, and Cisco 8540 Wi-Fi controller expertise.

    q-gen-151.asp
    How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and switches. UniFi devices installed on multiple sites with thousands of access points can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, debugging, monitoring, and analytics. Progent offers the expertise of seasoned Wi-Fi consultants who can help your organization to determine the benefits of UniFi technology for your environment and help you to plan, deploy, administer, and maintain your UniFi solution. For details, visit Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.

    q-gen-152.asp
    Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
    Progent's seasoned IP Voice specialists can provide Cisco UC560 consulting support to assist you to maintain your legacy UC500 VoIP gateway or design and implement a smooth migration to a current VoIP system.

    q-gen-153.asp
    How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
    Progent's Cisco Jabber consultants can provide remote or on-premises expertise to help organizations of any size to plan, implement, manage, update or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers advanced support for all the technologies that go into creating a cohesive Jabber solution such as Cisco network appliances and management software, Microsoft Office applications, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration solution.

    q-gen-154.asp
    Can Progent provide the support of a CISSP-certified cybersecurity consultant?
    Progent's CISSP-certified cybersecurity consultants can assist organizations of any size with any facet of information system security. Progent can create efficient security solutions that protect a small office from advanced threats or Progent can design, deploy, and manage a comprehensive security environment for hybrid enterprise networks that support local, remote, and mobile users sharing IT resources distributed over multiple physical datacenters and various clouds.

    q-gen-155.asp
    Can Progent provide the expertise of a CRISC-certified risk management consultant?
    The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA to verify an IT professional's skills to design, deploy, and maintain IS control mechanisms to mitigate network risk. Progent offers the services of a CRISC-certified risk management expert to help your company to create and execute a risk management strategy that follows leading practices identified by CRISC and geared to match your company's risk tolerance, business goals, and budgetary guidelines.

    q-gen-156.asp
    Does Progent offer the expertise of a CISM-certified cybersecurity management consultant?
    Progent offers the services of CISM Certified network security management consultants. The Certified Information Security Manager (CISM) organization defines the core competencies and global standards of skill that IT security professionals are expected to learn. It gives executive management the confidence that consultants who have earned their CISM credential possess the experience and capability to provide effective security administration and consulting services.

    q-gen-157.asp
    Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
    The Certified Information Systems Auditor credential is an important achievement that signifies mastery in network security auditing. Certified by ANSI, the CISA credential has candidates pass a comprehensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-Premier Cybersecurity audit consultant able to help businesses in the areas of information systems audit process, IT governance, network assets and infrastructure ROI, information technology service delivery, safeguarding of data assets, and disaster recovery preparedness.

    q-gen-158.asp
    Does Progent offer the services of a GIAC-certified information assurance expert?
    Global Information Assurance Certification (GIAC) was founded in 1999 to validate the knowledge of network security professionals. GIAC certifications are acknowledged by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer expertise with all of the network security disciplines covered under GIAC accreditation such as auditing infrastructure vulnerability, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.

    q-gen-159.asp
    Can Progent help us recover from a ransomware attack?
    Progent offers the help of experienced ransomware recovery experts with the knowledge to rebuild an IT network victimized by a ransomware virus like Ryuk, WannaCry, Hermes, or MongoLock. For more information, visit ransomware removal and restoration consulting.

    q-gen-160.asp
    Can Progent help us integrate SharePoint 2016 with SharePoint Online?
    Microsoft SharePoint 2016, intended for on-premises implementations of SharePoint, offers integration with Microsoft SharePoint Online and Office 365 to allow hybrid network models that seamlessly combine local and cloud-based resources. Additional enhancements include rapid deployment with the new MinRole feature, larger scale, higher performance, stronger cybersecurity, advanced analytics with Power BI integration, and a modernized user experience for collaboration. Progent's Microsoft-certified SharePoint consultants offer economical online and onsite expertise, application development, and technical support support for organizations of any size who intend to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint. To find out more, see SharePoint 2016 migration and hybrid integration consulting services.

    q-gen-161.asp
    Can Progent help us upgrade our legacy version of Dynamics GP to the current release?
    Progent has supported Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered integration, software development, education, and troubleshooting since the product's debut. Progent offers advanced expertise for updating legacy Dynamics GP/Great Plains ERP systems. Progent can assist you to plan, pilot, and carry out a cost-effective upgrade from a an outdated version of GP to the latest version of Dynamics GP, Learn} about Progent's Dynamics GP migration and system integration consulting.

    q-gen-162.asp
    How Can Progent help us to use Microsoft Power BI for business analytics?
    Progent's Power BI consultants can help your business to design, install, maintain, update or debug your Power BI business analytics solution. Progent's database experts can help you to prep your source data for Power BI visualizations. Progent can help you implement and administer a local, cloud based, or hybrid environment to run Power BI. For details, visit Progent's Power BI solutions.

    q-gen-163.asp
    Can Progent transparently supplement and automate our Help Desk?
    Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. To learn more, see Progentís Help Desk Co-management services.

    q-gen-164.asp
    Can Progent provide a remote Help service for our small business?
    Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, assigning accountability, screen sharing, progress tracking, problem resolution, and and metrics. Intended for smaller companies with few if any in-house supprt personnel for end users, Progent's Help Desk Services offer remote support at a substantial savings from Progent's regular Level 1 desktop service rates. Progent also offers rapid as-needed escalation to subject matter consultants to resolve the most problems. For details, refer to Progentís remote Help Desk services for small organizations.



    An index of content::

    64-bit Processing Consultants 64-bit Processing Engineer
    64-bit Upgrade IT Consultants 64-bit Computing Consultant
    Addison Computer System Consultant Work From Home Job
    SQL Server 2017 Database Migration Network Consulting
    SQL Server 2017 Standard Remote Consulting

    Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist you to design and implement a smooth migration of your databases and applications to any network model including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts offer online or on-premises support services ranging from as-needed design assessment or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 project is carried out on schedule and within budget.

    Addison Information Technology Consulting Firms Cisco Certified Expert Midsized Office Support Consultant
    Addison Onsite Technical Support Exchange 2003 Server Computer Outsourcing Consultants Honolulu, HI
    Addison Remote Support Services Phone Support for Cisco
    Addison Tech Services External Network Security Inventory Professionals
    Addison, TX Consulting Firms Installation for Oklahoma City, Oklahoma
    Backup Exec Technology Consulting CISM Certified Security Tech Services
    CCNP Expert Certified Automatic Failover IT Consulting
    Automatic Failover Integration Support

    Progent's Cisco-authorized IT engineers can show you how to build an affordable, high availability Internet configuration architecture that can deliver 24x7 Internet connectivity through a broad range of fault tolerant Internet access technologies including fault tolerant BGP, transparent fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to help you apply the latest techniques for fault tolerant Internet access to implement an economical, fully redundant Internet network with automatic failover and other features to deliver non-stop Internet availability.

    BlackBerry BES On-site Technical Support BlackBerry BPS Consultant Services
    BlackBerry Enterprise Server Information Technology Outsourcing Group Petaluma, CA Networking Company
    Small Business Providers
    Small Office Technical Support Group

    Progent is a pioneer in affordably providing world-class IT support to small companies. Progent's achievement in handling the network support needs of the chronically underserved small company market is the cumulative outcome of key technical and process innovations that have removed much of the traditional costs out of administering IT support, injected unprecedented technical expertise into the support mechanism, and dramatically accelerated the repair cycle.

    BlackBerry Smartphone Consulting Services Remote Troubleshooting for RIM Blackberry
    CIO Remote Troubleshooting Chief Information Officer Computer Consultants
    CISA Certified Security Expert Birmingham, AL Integration Company Alabama - Birmingham, AL, Montgomery, AL, Mobile, AL, Huntsville, AL Small Business IT Consulting
    CISSP Compliance Auditor Technology Consulting Services
    CISSP Consulting Services Aurora, Denver, Boulder Firewall Consulting Services
    Carmel Computer Network Support Companies Northern California Cisco and Microsoft Certified Computer Outsourcing California
    Charlotte, Mecklenburg County SQL Server 2014 Network Installations Microsoft SQL Server 2017 Small Business IT Consulting Group Charlotte, Mecklenburg County
    Cincinnati, Ohio Professional Consultancy
    Cisco Certified Experts Atlanta, GA Repairing Microsoft, Cisco and Security Certified Experts Network Support Technician for Atlanta
    Windows 2003 Server Online Troubleshooting
    Windows 2003 Server Specialist

    The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 10 years of work in Microsoft integration, assures you success in selecting the edition and set up of Windows 2003 Server that matches most closely with your business strategy. Progent can also help you with designing, installing, administering and troubleshooting powerful IT applications based on Windows Server, and can assist your migration from Windows 2000 or Windows NT.

    Cisco Certified Network Engineer Contract Jobs Cleveland, OH Subcontractor Job Cleveland, Cuyahoga County
    Cisco Designer in Portland - Gresham Portland Oregon Cisco Support Company
    Cisco Firewall integration Support ASA Firewall with Firepower Help and Support
    Cisco IT Support in Honolulu, Oahu, Hawaii Cisco Server Migration Specialists Hawaii
    Cisco Security Network Solutions Cisco CCIE Remote Networking Consultancy
    Cisco VoIP Phones and IM Integration Support Online Help
    Cisco and Microsoft Certified Wireless Security Consulting Wireless Security Consulting
    Collaboration Support Collaboration Computer Engineer
    Computer Consultant for Windows Server 2012R2 Virtual Fibre Channel MCSE Expert Certified Windows Server 2012 R2 Cloud Engineers
    Jobs Available for Network Professional
    Microsoft Consultants Job Openings

    Progent is seeking to hire fulltime, results-driven Microsoft accredited consultants with Microsoft Certified Systems Engineer certification; Cisco accredited system engineers who have Cisco CCDP or CCIE certification; security consultants with CISSP or CISM or comparable security credentials; and advanced system design experts with experience in mobile solutions, wireless networking, service continuity, business continuity, data preservation, and VMware. Progent also is looking for professionals who can work on Progent's team of desktop service specialists and remote support experts. Also, We are hiring talented administrators who can perform effectively in our high-growth, virtual office environment.

    Computer Consultants for Microsoft SharePoint Server 2007 in Scottsdale Arizona SharePoint Integration Scottsdale, Maricopa County
    Computer Network Consultant Madison, WI Manage
    Mandrake Linux Specialists
    Consulting for PCLinuxOS Linux

    Progent's Linux support experts offer small businesses and developers assistance with administering and maintaining Linux systems that coexist with Microsoft-powered technology. Progent offers your organization contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise provides you with an easy one-stop source to help you create and maintain a protected and robust mixed-platform network and communications environment that allows Linux and Microsoft interoperability by combining Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.

    Computer Network Providers Cisco Network Support Technician
    Configuration Services for Microsoft SQL 2008 Integration Consultant
    CRISC Risk Evaluation Support
    Cisco and Microsoft Certified Expert Remote Troubleshooting for CRISC Certified

    Progent's disaster recovery planning and business continuity consultants can show you how to design a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you define a complete disaster recovery plan that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized professionals can also help you create an affordable, high-availability network architecture that addresses availability issues covering a wide range of infrastructure technologies and processes.

    Consultant for Dynamics GP Software Development Dynamics GP Visual Studio Consultancy
    Consulting Firm for Networking in Newport News Hampton Roads Emergency Phone Support Outsourcing IT Support Newport News, County
    SharePoint Specialist
    Microsoft Office SharePoint Server 2010 Technical Support

    Progentís Microsoft-certified consultants can provide small and midsize companies computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and information. SharePoint Portal Server offers a central location for your employees or clients to connect to, manage, share and interact with useful data, documents, and applications and to communicate with one another. It allows quicker and better decisions, more efficient sharing across teams and more streamlined business practices. The primary goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information accessible inside and without an organization. Windows SharePoint Services join workers, clients, workgroups and projects with the knowledge theyíve created in a way that makes data convenient to locate, download and re-use.

    Contract Job for Desktop Support in Modesto California Waterford, Newman, Hughson CA Microsoft Certified Engineer Subcontractor
    Small Office Network Consultant
    Small Office installation and Administration

    Progent's Microsoft and Cisco premier computer consultants can provide advanced help with a wide range of technologies and can deliver that assistance remotely nationwide or onsite in select cities across the United States and anywhere in California. Progent provides remote support for information systems based on Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Microsoft Windows and UNIX-family platforms. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for complex network problems, as well as the the support of CISSP and CISM-accredited security consultants to handle complex security design and problem solving. Progent has provided remote network support to businesses in all 50 states in the U.S.

    Corpus Christi, TX Software Recovery Corpus Christi, Texas Consultancies
    Custom Software Development HTML programming Consulting
    Computer Support Help Desk Services Computer Consultants
    Helpdesk Services Technical Support

    Progent's Standard Help Desk Services provide a complete service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Delaware Security Consulting Delaware - Wilmington, DE, Dover, DE, Newark, DE IT Service Provider
    Technical Support for Dynamics GP/Great Plains Features
    Technical Support for Microsoft Dynamics GP ERP

    Progent can show you how to prepare and implement an efficient move to Dynamics GP so that you retain your data, strengthen your protection, enhance your analytics, take complete advantage of Microsoft Office support, and minimize productivity interruption by creating and following a sensible migration strategy. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't lose productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports help, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized business software and eCommerce solutions that integrate seamlessly with Dynamics GP.

    Design Consultant Red Hat Linux, Sun Solaris, UNIX Network Consultants
    Dynamics GP Power BI Help and Support Dynamics GP/Great Plains Remote Support Services
    Emergency Addison Online Consulting Training for Router
    Mac Online Consultant
    IT Consulting for OS X

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    Firewall Security Auditing Firewall Security Organization
    Gentoo Linux, Sun Solaris, UNIX Integration Services Network Consultant for Fedora Linux, Solaris, UNIX
    IPsec VPN Security Consultants
    Firewall Security Firewall Audit

    Progent provides small and mid-size businesses professional support for Intrusion Protection products and IPsec VPN technology from major firewall and Virtual Private Network security vendors including WatchGuard, Juniper, and Symantec. Progent can show you how to create a detailed security plan and choose the right technologies from a variety of vendors to support your security goals while sticking within your spending limits.

    Hybrid Office 365 solutions Technical Support Services Office 365 and Android Online Consulting
    IT Support for Washington Computer Network Providers for Washington, DC
    Microsoft Certified Professional for Internet Security and Acceleration Server
    ISA Server Consulting

    Progent's certified Forefront Threat Management Server and Internet Security and Acceleration Server 2006 consultants can assist you to design, deploy, and support a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall protection, performance and manageability that your business requires.

    Independent Server Consulting for Addison, Texas Technical Support Organization for Vacaville California
    Information Technology Consulting Firms for Cisco Providers for Cisco in Irvine
    Installer for Cisco Birmingham, AL Cisco Information Technology Integrators in Alabama
    Lodi, Escalon CA Microsoft MCP Consultant Remote Support Job Position for MCSE Engineer in Stockton
    SCCM MDM Remote Support
    SCCM Troubleshooting Onsite Technical Support

    Configuration Manager automates application and device deployment and updating, streamlines compliance settings management, inventories network resources, protects against company data leakage, provides health monitoring, enables secure self service, and delivers a single control mechanism for managing mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration specialists can assist you with any facet of planning, installing, operating and troubleshooting a SCCM solution for on-premises, cloud, or hybrid networks.

    Manager System Consulting Services for Cisco
    Mecklenburg County North Carolina Remote Support Services On-site Technical Support
    Proxim Wireless Case Studies
    Proxim Wireless Case Study

    Progent provided a wireless integration environment that allowed a school to improve efficiency and avoid the ongoing costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for connecting separate sites up to 2.5 miles apart and can extend to even greater distances. This wireless alternative offered better bandwidth and dependability than recourse to amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz spectrum it offered protection against local interference.

    Microsoft Access migration Specialists Microsoft Access software development Engineers
    Microsoft Certified Computer Help for Arlington, Texas Arlington, TX Manager
    Microsoft Certified Partner Tech Expert for Addison, TX Small Business Network Support for Lexington-Fayette
    Microsoft Computer Small Office Computer Consulting Woodland, CA Small Office Network Consultant for Small Business Network Central Valley California
    SQL Server Reporting Services Remote Support
    Consult for SharePoint programming

    Progentís team of expert programmers, database designers, and project managers can assist enterprise clients to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran project managers for advanced planning and program co-ordination or Progent can assist customers plug expertise gaps by offering database architects and programmers skilled in developing RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help clients to integrate SharePoint with other applications like Microsoft SQL and Excel to build data-driven intranets and portal sites. Progent also can provide expertise with multiple web development tools and can help businesses to create, expand, repair, or migrate web applications to take advantage of the latest advances in web technology.

    Microsoft Exchange Server Consultant Full-Time Jobs Sr Exchange Consultant Freelance Jobs
    MRTG Technology Consulting
    MRTG Support Outsourcing

    Network monitoring commonly entails tracking a system's resource utilization in order to identify data traffic backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring tools that run under Linux or UNIX and can be used to monitor mixed-platform networks where Linux and Windows operate together. Progent's system integration consultants can show you how to use both these programs to tune and repair your network. Progent's Linux support services provide small companies and developers assistance with administering and supporting UNIX/Linux and Solaris networks that coexist with Windows-based technology.

    Microsoft MCITP Remote Consultant Full-Time Job Part Time Job
    Consulting for ISA Server
    Microsoft ISA Server Help and Support

    Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds creating Microsoft-based security solutions for information systems with many sites, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size business design and deploy an installation of Microsoft ISA Server 2004 that supports your information protection requirements without limiting your productivity.

    Microsoft MCITP Remote Consulting Jobs Available Seattle Kirkland Everett, WA Cisco CCVP Network Engineer Work From Home Job Seattle Bainbridge Island Issaquah
    Microsoft SQL 2008 Network Consultant IT Consultants for SQL 2008
    Microsoft SQL Server 2016 Installation Small Business Network Consulting Firms for Microsoft SQL 2008 Richmond Piedmont
    Microsoft SQL Server 2016 Small Business Server Support Pasadena California SQL Server Computer Network Support Companies
    Windows and UNIX Engineers
    Online Support Services for Windows, UNIX, Solaris

    Progent's UNIX platform support services provide small and mid-size companies and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your organization contact with UNIX experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide array of expertise provides you with an easy one-stop consulting firm to show you how to create and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft interoperability by combining Microsoft Windows with major variants of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.

    Microsoft SharePoint Server 2013 Engineer Baton Rouge Setup and Support for SharePoint Server 2010 Baton Rouge
    Office 365 Management Design Companies
    Office 365 Security Networking Support

    Progent's Office and Office 365 experts can help companies of any size to integrate Office desktop and Office 365 applications including Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive solution that offers fast ROI and promotes improved business outcomes. Progent can help you to interface Office or Office 365 applications with one another and with other key Microsoft technologies such as SharePoint, Exchange Server and SQL Server deployed on-premises or in the cloud. Progent can also help you to resolve compatibility problems with different releases of Microsoft Office desktop and offers customized online training to individuals or teams.

    Microsoft Video Conferencing Setup and Support Video Conferencing Online Help
    Remote Monitoring and Reporting Integration Services
    System Center Operations Manager Support Services

    Progent offers a variety of network support bundles for small businesses. These information technology outsourcing and network monitoring services are based on the proactive problem handling abilities of System Center Operations Manager 2007, a next-generation server and system support product that monitors the availability, performance, and safety of your information system and identifies incipient troubles before they can disrupt your network. With Progent's affordably priced IT service packages, small companies can select a simple co-sourcing package based on System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package.

    Microsoft and Apple Small Business IT Support Firm Springfield, MA Network Support Companies for Microsoft and Apple Springfield Chicopee Westfield
    Microsoft, Cisco and Security Certified Experts MiamiBeach Network Consulting Firms MiamiBeach Migration Firm
    Minnetonka Computer Consultant Computer Networking for Minnetonka, MN
    Monterey Server Help Computer Outsourcing in California
    Montgomery, AL Online Support SharePoint Server Setup and Support Montgomery Mobile
    Cisco CCIE Remote Small Office Network Consultants
    Cisco Troubleshooting

    Progent's Cisco certified networking consultants have extensive experience assisting Internet Service Providers to design, implement, administer, optimize, and debug high-availability, scalable network environments suitable for public networks.

    Network Consulting Group in Anchorage Support Firms for Microsoft SQL 2008 in Ted Stevens Airport Anchorage ANC
    Network Engineer Colorado Springs, CO Colorado Springs Nationwide Windows Server 2016 Network Management
    VMware Private Cloud Technology Professional
    VMware ESX Server Specialist

    Progent offers the support of a certified VMware VCDX expert to help your organization design, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid deployments. Progent offers advanced expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery.

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    Progent can provide fast and affordable remote access to an authorized Oracle database administration consultant or an Oracle software programmer. Progent offers advanced DBA services for any version of Oracle's RDBMS platform and can also assist you to design, build, update, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also provides consulting for Data Guard and Streams replication tools and Oracle Database Resource Manage.

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    External Network Security Scan Engineer
    Security Inventory Engineers

    Progent offers two ultra-affordable service bundles intended to allow small companies to get a professional security assessment from a certified security engineer. With Progent's External Network Security Inventory Checkup, a security engineer runs an extensive examination of your IT infrastructure from beyond your firewalled perimeter to determine potential weaknesses in the security posture you expose to the public. With Progent's Internal Security Inventory Checkup, a security expert executes a network scan from an authorized machine within your company firewall to assess vulnerabilities to internal threats. The two security inventory services are configured and executed from a secured external site.

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    VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.

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    Progentís non-stop inter-site connectivity and 24x7 system infrastructure consultants can help small organizations create non-stop Interoffice connectivity through redundant networks with transparent failover. Progentís CCIE engineers can design and deploy fault tolerant Inter-office networks supported by non-stop EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers affordable non-stop interoffice networking.

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    Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your IT network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact productivity.

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    Windows Enterprise Directory demands significant field experience to configure efficiently across a large corporation. Progentís Microsoft Premier engineers are experienced in designing, integrating, and supporting sophisticated Enterprise Active Directory projects. Progentís areas of proven competence with Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted Active Directory objects, dealing with residual beta version configuration objects in online Active Directory environments, and fixing unsuccessful installations of Active Directory and AD-associated applications.

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    Integration Support for Exchange 2000 Server Upgrade

    Progent is one of the most qualified IT consulting companies for designing email and messaging solutions powered by Microsoft Exchange 2000. Progent specializes in helping small companies receive the full advantages of Microsoft Exchange Server 2000 for common situations including upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.

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    Progent's CISSP-premier network security consultants can help businesses of any size with any facet of IT security. Progent can create efficient cybersecurity solutions that protect a small business from modern threats or Progent can plan, deploy, and manage a comprehensive security strategy for hybrid networks that support local, remote, and mobile users sharing IT resources distributed across multiple physical sites and public and private clouds.

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    Small Company Network Consultants

    If you have a small business information system with 10 to 50 network clients, Progent's IT outsourcing services free your organization from dependence on an individual independent service provider while giving you cost-effective and dependable access to high-quality technical support. By providing network support service when you need it, providing specialized expertise for critical applications, delivering value-added support such as automated network monitoring, and billing only for services you use, Progent gives you an economical way for optimizing the profitability of your small office information system. Progent is the smart way for small businesses to create and support a robust and safe IT network and to benefit from quick access to the experienced help ordinarily available only to enterprises who are able to afford a large in-house IT organization.

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    Consultant for Linux, Windows
    Linux, Windows Consult

    If your office network combines Linux technology platforms with Windows, Progent can assist you to integrate your servers into a cohesive environment that permits all your operating systems to coexist for easy administration, transparent information exchange, high reliability, enhanced throughput, and strong security. Progent's Linux and MS Windows coexistence assistance offerings include IT infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote network help and troubleshooting, on-site technical support, and Help Desk outsourcing.

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    Progent offers advanced remote consulting to help businesses connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

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    Meraki MR66 Access Point Remote Technical Support

    Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to design, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a large campus or a multi-site enterprise. Progent can also help clients to incorporate other Cisco appliances for centralized management.

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    Even if your company has a minimal computer support group and a limited technology budget, your information system can still have the same high availability and responsiveness that once needed a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier network consultants, the latest system management products for proactive monitoring and threshold alarms, and economical service programs such as a help desk call center to keep your vital business applications and hardware operating.

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    Microsoft Certified Great Plains Specialist
    Microsoft GP/Great Plains Integration Services

    Progentís Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and ERP tool based, like all Microsoft financial solutions, on the expandable and familiar foundation of Windows technology. Dynamics GP provides an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to install and integrate, and with its segmented approach you are able to license only the capability you currently require, with the option to expand clients and increase functionality in the future. Progentís Dynamics GP/Great Plains consulting experts can show you how to deploy, configure and manage the latest version of Dynamics GP or migrate smoothly from an older version.

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    Progent's SonicWALL consultants can show you how to configure, manage, and troubleshoot SonicWALL firewall/VPN products inculding the newer SonicWALL NSA family of firewalls and the legacy SonicWALL PRO 1260 Secure Switch products. Progent's CISSP Premier consultants, CISM Certified security professionals, and CISA Certified security audit specialists can show you how to design an end-to-end security plan, including written policies, and build security into your corporate processes.

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