Law, Investigation, and Ethics
Does Progent Offer Business Continuity Planning Services?
Progent offers advanced online expertise for disaster recovery/business continuity planning, testing, and training to assist you to prepare for possible catastrophes, minimize service disruption for your essential IT functions, eliminate lost information, and comply with examiners' letters and business obligations. Progent's business continuity consultants can work closely with your management and IT support group to perform risk analysis, identify dependencies, identify human and physical resources needed to operate your organization, prioritize key IT functions and specify acceptable recovery times, qualify hot backup centers, configure secure remote connectivity for crucial workers, implement notification systems and define duties for staff, write a comprehensive recovery plan, and train key people to execute your agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can show you how to plan and deploy an affordable disaster recovery/business continuity solution for hybrid cloud environments using failover cluster technology proven in Microsoft's massive Azure cloud.
What pricing structure does Progent use for support services?
Progent's simple per-minute billing policy has no complex contracts, retainers or hidden charges. Many other companies have minimum charges or other additional charges that drive up service. For remote support from Progent during normal business hours, you only get charged for the time spent resolving your issue. If it only requires ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent expert is actually onsite solving your problems. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you may be charged for our expertís travel time, but never a higher emergency rate. Since Progent has a large pool of consultants located throughout the entire service territory, an available consultant is typically near to assist. Progent can also provide on-premises technical support to the majority of zip codes in the United States within one business day of answering a support call. Progent's online technical support team has provided assistance to small companies in every state in the U.S (Refer to Progent's customer testimonials.)
Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Microsoft Exchange Server 2010 for digital telephony include speech-to-character preview for quickly scanning your stored messages rather than listening to each message, digital attendants to greet callers and assist them to navigate your voice mail menus, rules-based call answering procedures to route or scan calls depending on ID or contact data, and text messaging alerts concerning missed calls or messages. Although Exchange 2010 remains a reliable unified messaging solution, newer releases of Exchange Server have supplanted it. Progent's Exchange Server 2010 consultants can assist you to manage and repair your current Exchange 2010 environment. Progent's Exchange 2016 experts and Office 365 Exchange Online cloud integration specialists can also help you assess the strategic benefits and technical challenges of migrating to a current, edition Exchange.
What web development services are available from Progent?
If you need to redo your company web site, create in-house sites for purposes such as HR or employee education, create a successful web presence for a new venture, or put together enterprise-class, data-driven web applications, Progent can provide talented and seasoned web developers. Web site custom software development services available from Progent's Technology Experts Group include web site software development, web site project management, .ASP and Microsoft .NET programming, and graphical content design and creation. Progent's Microsoft SQL Server developers, Oracle programmers and database administrators, MySQL database application experts, and Microsoft Office Access consultants can help your business to plan, build, and support data-intensive web sites. Progent's consulting experts can also help you build and maintain a protected, robust server and communications environment featuring remote and wireless connectivity, to support your web applications.
How Can Progent Help with Windows Server 2008 R2?
The sophistication and versatility of Microsoft Windows Server 2008 R2 calls for an IT professional with practical experience and broad knowledge in architecting and deploying efficient end-to-end business technology solutions. The experience of Progent's Microsoft-certified Windows Server 2008 engineers, with an average of over ten years of background integrating Microsoft-based solutions, assures your success in maintaining and managing your Microsoft Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also help you to evaluate the business value of upgrading from Windows Server 2008 to Windows Server 2012 R2 or later. If you are planning on creating a hybrid network model that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.
What services are available from Progent to support Windows Server 2003?
Progent can help your company with administering, maintaining and troubleshooting information technology environments based on Windows 2003 Server, and can support your move to Windows Server 2012 R2 or later from Microsoft Windows Server 2003. Progent's migration support services include planning, installation, configuration, piloting, education, and remote troubleshooting. If you are considering building a hybrid architecture that combines on-premises systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.
Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified virtual desktop experts can help your business to plan, implement, manage, and troubleshoot a virtual Windows application delivery system by offering Citrix XenDesktop expertise and XenApp support. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for distributing server and client-side applications, and Progent's remote datacenter support consultants can help you to administer and support an off-site datacenter that features high uptime, advanced security, and rapid recovery. Progent can also assist you with additional virtualization products from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.
Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to design, justify and carry out a project to move to Windows Server 2012 R2 or later from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified Server Platform consultants can also provide affordable online consulting services and engineering support so you can maintain 2012 deployments. Progent can help you to assess the business value of migrating from earlier releases of Windows Server and can adhere to best practices to ensure a smooth transition to Windows Server 2012 R2 or later. In case you are considering creating a hybrid network model that integrates on-premises systems with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions
How can Progent help improve the fault tolerance of my network?
Progent's consulting services for high availability IT systems provide Microsoft and Cisco-certified network professionals who will help you create a fault-tolerant computing environment that incorporates key technologies and processes for line-of-business applications. Progentís information technology professionals can assist you to implement a network infrastructure with features that include fault tolerant Internet access, system load balancing, zero-downtime data centers, multi-site backup, fault tolerant interoffice connections, and high-reliability multi-site networks. Progent can also provide workplace recovery planning experts to help you design, test, and document a disaster recovery procedure based on leading practices.
Where can I review testimonials from Progent's customers?
Progent has provided online or onsite IT support service to businesses in every state in the country. Many of these clients have shown their appreciation to Progent via testimonials to the quality of Progent's support personnel. Take a look at Progent's customer testimonials to see what people have said about the quality of Progent's consulting services.
Does Progent offer consulting help for server clustering with Windows Server?
The failover server cluster technology incorporated into the latest releases of Windows Server has been radically redesigned to streamline the deployment, configuration, and management of clusters and to provide greater levels of system availability, protection, efficiency, and flexibility. New or improved capabilities include automated cluster verification, revamped setup and installation, unified cluster management, redesigned cluster architecture for increased uptime, better protection and quorum models, elimination of failure points, more storage and memory capacity, enhancements for geographically dispersed clusters, and live migration support for Hyper-V virtual servers. Progent's Microsoft-certified failover cluster consultants can help you assess the advantages of failover clusters, plan and execute an installation, educate your network support personnel to administer your cluster environment, provide continuing consulting and technical help services, and create and test a disaster recovery procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you you to create a cost-effective disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's massive Azure public cloud.
Can Progent help design a fault-tolerant load balancing solution?
Load balancing your servers enhances performance and offers redundancy by working around crashed servers in a load-balanced array. Progent's load balancing consulting services cover a wide array of fault-tolerant load balancing technologies such as network load balancing, load balanced application software, LAN/WAN infrastructure routing, and content delivery products including Cisco Content Engine. Fault tolerant load balancing technologies for which Progent offers consulting expertise include Microsoft Windows Server 2008 R2 Network Load Balancing Manager, the NLB mechanism of Microsoft Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Engine and ACNS, and F5 BIG-IP.
Can Progent help us move our data center to a colocation facility?
There are hundreds of enterprise-class data center colocation Sites in the and larger cities across the United States, and Progent's colocation center support group can enhance your systemís reliability and performance by helping you select a remote data center site that meets the individual requirements of your organization such as geographic location, size, connectivity, affordability, and extra additional features and services. Progentís data center IT services are designed for companies with hardware located at co-location hosting sites and requiring on-demand on-site help at the colocation site plus online help from Microsoft and Cisco Premier experts. Progent provides a variety of co-location center consulting services including system architecture analysis, Windows and Linux server installation and support, tech support for server and communications infrastructure, design and installation of zero-downtime systems, defining and implementing layered security defenses, firewall configuration and support, configuring load balancing environments, and planning high-availability server and storage cluster configurations.
We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice access consulting to help you plan and deploy high-availability infrastructure for WAN connectivity. Progentís Cisco-certified Cisco Certified Internetwork Experts can plan and implement ultra-reliable Inter-office networks supported by zero-downtime EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over can provide economical 24x7 interoffice connectivity.
Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small to medium-size businesses automatic backup and simplified restore functions for Microsoft environment. SCDPM 2016 delivers application-sensitive protection for key platforms like Microsoft SQL, Exchange and SharePoint, backs up Windows and Linux VMs, supports virtual machines running on Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consultants can help you to plan, implement, manage, and repair a multi-site backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from a previous release of DPM or from a legacy system, and Progent can optimize your SCDPM 2016 environment for on local, colocated, cloud or hybrid deployment models. Progent can provide remote or onsite support and can provide occasional guidance to resolve challenging issues or deliver comprehensive project management or co-management support to help you complete your SCDPM 2016 deployment on schedule and within your budget.
Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services, included with Windows Server and Windows desktop, is an advanced role for web hosting and web application programming. The latest versions provide enhanced security, dependability, expandability, and debugging while also incorporating significant enhancements in automated and remote management. A variety of familiar extensions to IIS have been built into newer releases such as the rules-based Request Filter Module (previously known as URL Scan), which is able to block dangerous HTTP requests from being processed by web software. Progent's Internet Information Services (IIS) experts can assist your company to configure IIS as well as the recent extensions to IIS Manager such as the GUI for managing FastCGI programs.
Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants can provide affordable remote consulting to assist you to plan, deploy, and fix any facet of your iPhone and Windows integration solution and is available for short-term tasks to help you through occasional technical bottlenecks or major engagements to help you complete business-critical initiatives on time and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or support a highly available, protected and efficient infrastructure that is best suited to your computing model. Progent also offers remote and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented environment that optimizes the strategic value of your IT system.
Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Exchange 2016 provides important enhancements compared to previous releases of Exchange with features such as built-in capability for high-availability mailbox server clustering called Database Availability Groups or DAGs the ability to use low-cost disk storage to cut the cost of big e-mail inboxes, a more powerful web client that works with all popular browsers, advanced voice mail capability including voice-to-text translation, and a wealth of mechanisms for improving security and compliance. Microsoft calculates that if carefully configured, current releases of Microsoft Exchange can reduce email costs by as much as 80%. Since Microsoft has terminated support for Exchange 2003, businesses have an additional incentive to ask Progent's Exchange 2016 Server consultants about migrating to the newest release of Exchange.
Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Microsoft Small Business Server product line is no longer offered by Microsoft, this software package is still in wide use. Progent provides a range of Microsoft Small Business Server support services for all versions of the platform. In addition, Progent's Windows Server 2012 R2 Essentials consulting experts can assist your organization to assess the potential benefits of transitioning from a locally hosted datacenter powered by SBS 2011 or earlier to a hybrid onsite/cloud network by implementing a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application suite. Regardless whether your resources are hosted on a local datacenter, in the Microsoft Cloud, or across a hybrid mix of environments, Progent offers full-service consulting, technical support, and application development services for Microsoft's strategic platforms including Windows Server, Exchange, SharePoint, and SQL Server.
How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.
Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting consultants offer online and onsite consulting to help you with any phase of BI reporting from troubleshooting or modernizing applications to planning and deploying a comprehensive business intelligence environment. Progent's BI consultants can help you to maintain your existing BI system, assist you to migrate databases and applications from a legacy reporting platform to a modern solution, and deliver as-needed online training tailored to your specific requirements. Progentís business reporting professionals offer expertise in the leading business analytics reporting tools including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Builder.
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers small businesses expert consulting for products from other major Firewall vendors including Check Point Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec. Progent can help you create a detailed security strategy and select appropriate products from a variety of vendors to support your security objectives while staying within your budget limits.
Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network engineers offer advanced remote and on-premises support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that range from small organizations and campus networks to giant data centers and service providers. Progent can assist you to deploy Cisco's continually evolving switching solutions to achieve the throughput, expandability, availability, virtualization, security and manageability required for your business. For information about Progent's support for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch consulting and support. For details about Progent's consulting and support for Cisco's Nexus line of data center switches, refer to Cisco Nexus switch consulting and support. To learn about Progent's support services for Cisco Meraki switches, visit Cisco Meraki switches consulting services.
Can Progent help us integrate and manage Android smartphones?
Progent's Android phone integration consultants have extensive background providing remote and on-premises assistance for businesses of any size who need to incorporate Android phones into their information networks so that mobile clients can communicate and collaborate while on the go. Progent offers the breadth of know-how to resolve technical problems that span numerous vendors and that represent a combination of legacy and up-to-date technology. Progent offers affordable online technical support to assist you with any facet of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional support to assist you to resolve especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management support to help you complete major IT projects on schedule and on budget. Progent can help with local, cloud-based, or hybrid networks and can provide expertise with all major operating systems, apps, management utilities and hardware infrastructure. Progent also can provide customized group or individual training to show you how to manage and operate Android phones securely and productively.
Does Progent offer help with specific Apple Mac applications?
Progent's experts in Mac technology can support the creative sides of Apple macOS and OS X systems by offering support services and education in images/, sound, and video. Progent's consultants can offer expertise in a variety of macOS and OS X desktop programs such as Photoshop, InDesign, Logic Pro, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent can also assist you with specific projects such as digitizing audio or video or setting up an audio post production lab.
Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's desktop virtualization technologies reduce the effort required for IT administrators to set up software programs so they are consistent throughout an entire user base, provide the ability to control rights to critical information, and enable quick deployment of additional or updated workstations. In Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure that powers Remote Desktop Services simplifies desktop access, enhances performance, tightens data security, centralizes administration, and offers an almost seamless client environment. Progent's Windows Server 2016 engineers can help you to evaluate the strategic advantages of Microsoft's desktop virtualization solutions, configure pilot and on-line environments, improve your network infrastructure to support virtual desktops efficiently, assess and resolve security problems, and educate your network managers to follow best practices to gain a fast ROI from client virtualization.
What are the advantages of Progent's model for remote support?
The majority of network issues can be fixed quickly by Progent's group of remote support experts. This minimizes lost network availability that can be caused by waiting for an on-site consultant to appear at your office. In addition, many independent consultants and network service firms require minimum service billing that may turn a ten-minute visit into a two-hour invoice. Progentís model of charging by the minute and charging exclusively for service actually delivered permits Progentís remote service engineers to resolve hundreds of small issues daily at the least possible expense. Further, the security of knowing there is ready access to Progent's large team of technical consultants opens the door to a new world of powerful IT technologies that many small organizations might otherwise rule out because of the risk of having insufficient expertise.
How can Progent help my company manage our Windows 8.1 devices?
Progent's certified Windows 8.1 consulting experts can provide a range of IT outsourcing and co-sourcing services to help companies of any size to maintain, manage, and troubleshoot networks that incorporate desktops, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 migration assistance.
Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration experts can assist your organization to update your servers and desktop PCs affordably from 32 bits to 64 bits. Progent can help your company to understand the risks and benefits of migrating to 64-bit computing, plan an economical migration strategy that reduces business interruptions, and provide responsive remote support to assist you to configure 64-bit software and application software on your existing computers. Progent's Microsoft-premier network engineers can help you to install the 64-bit editions of Microsoft platforms like Windows Server 2008, SQL Server, Microsoft Windows 7, and Microsoft Office Excel.
Does Progent Offer MySQL Application Programming and DBA Services?
Progent's MySQL software developers, database architects, and DBAs can provide cost-effective online DBA or application development services and can assist businesses of all sizes to integrate and support MySQL within a robust IT infrastructure that offers high levels of performance, expandability, and security. Progent also has proven skill assisting companies migrate applications from Oracle to MySQL.
Can Progent provide help with Microsoft Access software development?
Progent's Office Access consulting experts can provide economical remote consulting services for all releases of Microsoft Office Access including desktop and browser-based versions and can provide expert help for application programming, database conversion, performance tuning, report design, and maintenance. Progent also offers custom webinar training for Access development and database administration.
We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can provide companies with an information management expert who can act as a temporary or part-time CIO. This veteran technology executive can provide long-term direction to help you to integrate appropriate technology to improve business processes so they align better with your corporate goals. Your company can develop and implement a well thought out IT plan without absorbing the cost of a full-time senior IT executive. Key services Progent's part-time Chief Information Officer can carry out include strategic planning, planning IT budgets, building and tracking models for Return on Investment, analyzing workflows, negotiating with suppliers, establishing security and compliance policies, business impact analysis, automating network administration, patch management, network asset documentation control, and business continuity planning.
Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services automatic backup provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn about the entire ProSight family of low-cost outsourced network management services for small and medium-size organizations
Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM apps such as Cisco Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco SRST solutions for high availability.
Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the expertise of Microsoft-certified SQL Server 2012 engineers and seasoned software programmers, DBAs, project managers, network infrastructure engineers, disaster recovery planning specialists, and certified security professionals to assist you to manage your Microsoft SQL Server 2012 environment and configure a cost-effective and secure network infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also assist your organization to upgrade to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.
Does Progent support all major data backup/recovery products and services?
Progent's data backup experts offer support for a broad range of products and services that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux physical and virtual servers and workstations plus laptops and handhelds. Progent can help you with all major data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability solutions. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized businesses as a low cost and fully managed solution for secure backup/disaster recovery (BDR).
Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey assists you to design and install a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN customized for your environment, providing you a wireless solution that has the coverage, speed, load-handling capability, Quality of Service, security, and hand-off ability your business needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive onsite service. Progentís onsite survey includes physical inspection, spectrum and security assessment of your existing wireless network, evaluation of your site's floor plans, testing for RF interference, signal propagation modeling, selection of the best locations for client-specified Wireless Access Points including Cisco Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort equipment, and a comprehensive report describing a new WLAN.
Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the services of an accredited video conferencing and telepresence consultant with expertise deploying products from the leading telepresence vendors such as Cisco, Polycom, and LifeSize and can assist your company to design, configure, upgrade, or maintain a telepresence environment that protects your investment and optimizes the business value of your information system. Progent can also provide the expertise of infrastructure consultants who can help companies of any size to create and troubleshoot a communications network that provides the performance, dependability, security, and expandability you need to accommodate your video conferencing/telepresence solution.
Does Progent offer stealth penetration testing services?
Stealth penetration testing is a key part of any comprehensive network security plan. Progentís security professionals can perform thorough unannounced penetration security tests without the knowledge of your company's in-house network support resources. Unannounced penetration checking shows whether existing security monitoring systems such as intrusion detection alerts and event history monitoring are properly configured and consistently monitored.
How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management, team, create an enterprise-wide security plan, streamline network management, help with creating applications, and build and test a disaster recovery/business continuity plan. If you are considering moving from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can assist you to assess the value of Windows Server 2016 for your environment and plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture.
Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab located at the QTS Data Center in Sacramento is available for piloting line-of-business applications, developing cost-effective migration methodologies, assessing and tuning performance, designing or validating disaster recovery strategies, resolving compatibility problems, and building training environments for new products and technologies. For Progent clients who lack sufficient internal resources to assemble effective test systems, the lab reduces capital costs and technical risk while keeping critical IT projects on schedule.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to providing the highest quality of remote network support available for urgent as well as non-critical problems. For emergency problems that impact multiple users, vital individuals, or a line-of-business application, the Technical Response Center will engage in less than an hour. For non-critical issues, the TRC is committed to respond in less than two hours. Under any circumstance, your trouble ticket will be generated promptly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will contact you on every corrected problem to make sure you are comfortable with the resolution and ready to close the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.
Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the foundation of high availability (HA) and resilience for Exchange 2013 Mailbox (MBX) servers. Introduced in Microsoft Exchange 2010, a DAG is a collection of as many as 16 Mailbox servers in which any DAG server can host a replica of a mailbox database from a different server. DAG servers work together to recover automatically from failures that impact MBX databases. Progent's certified Exchange consultants can provide Database Availability Group consulting services to help you plan, install and maintain an HA solution for your Exchange mailbox servers. Also, Progent's Exchange 2016 Server experts can help you migrate your Microsoft Exchange Server 2013 DAG deployment to Microsoft Exchange 2016 Server.
How Can Progent help our company support or upgrade Exchange 2013?
Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful new features plus a revamped architecture. These enhancements favorably impact vital IT areas including ease of administration, availability, compliance, operational costs, collaboration, scalability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consultants can provide remote or on-premises support to assist your organization to administer, optimize and troubleshoot your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more up to date release of Exchange Server in a local, cloud-based, or hybrid deployment model.
What online services are available for maintaining Cisco routers?
Some of the popular online Cisco router consulting services available from Progent include configuring hostname, IP addressing, routing maps, logging, security logon banner and user accounts; setting up iBGP and HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing configuration, line settings and BGP peering arrangements; installing current IOS image; configuring and testing failover; troubleshooting VPN tunnel and routing problems; making a network diagram and documenting router setup; plus policy and availability strategy.
Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified consultants offer Cisco Aironet Wi-Fi access point planning and deployment consulting and Cisco Wi-Fi controller expertise so you can benefit from the IEEE 802.11ac Wave 2 WiFi specification to get three times the speed for your Wi-Fi network while expanding the coverage.
Can Progent help my company migrate to Windows 10?
Progent's Windows 10 planning and migration experts can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Online and on-premises assessment and migration services for Windows 10 offered by Progent include Return on Investment estimates, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management, teleworker access, security and compliance, streamlined provisioning and administration, network optimization, wired/wireless convergence, disaster recovery planning, group and personal training for IT support personnel and users, and post-migration technical help.
How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center 2012 consulting experts have over 15 years of experience integrating, supporting and troubleshooting the core platforms included with Microsoft System Center and can assist your organization to plan, install, maintain, and repair your System Center 2012 R2 ecosystem to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent also can provide System Center 2016 migration planning and support to assist your organization to transition to the current edition of System Center from an earlier one or from a third-party datacenter management platform to deliver the advantages of best-in-class deployment, management automation, security and compliance, plus datacenter and application availability and performance monitoring.
Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help businesses of any size to follow best practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist your business to move from a legacy release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can show you how you to optimize and troubleshoot your current SCVMM ecosystem so you realize maximum business value. Progent can also provide Virtual Machine Manager 2016 migration expertise to assist you to plan and execute an efficient migration from SCVMM 2012 to SCVMM 2016 in order to benefit from stronger assurance features, more affordable VMM storage options, and other enhancements.
How Can Progent help us with SQL Server 2014?
SQL Server 2014 includes major enhancements in critical areas including performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite consulting services such as system design, configuration, administration, troubleshooting, and application development expertise to help businesses of all sizes to achieve fast return from their SQL Server 2014 deployment. If you are currently running Microsoft SQL Server 2014, Progent can assist you to perform an efficient migration to SQL Server 2016.
Does Progent offer consulting services for Windows Server Essentials?
Windows Server 2012 R2 Essentials is a value-priced, entry-level OS that allows small organizations to make the move from the traditional physical on-premises datacenter to the contemporary hybrid computing paradigm that combines local and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consultants offer budget-friendly remote consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to determine the potential business advantages of moving to Essentials and implementing a hybrid local/cloud-based design for your computing environment. Progent offers comprehensive project management so you can design and carry out an efficient move to Microsoft Windows Server Essentials, Office 365, and other Azure Cloud applications and services. Progent also offers as-needed consulting help, technical support, and training.
Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud readiness, supports the most popular handheld devices, allows one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers have the depth and breadth of knowledge and experience to address the many technical and business challenges associated with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this powerful platform.
Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Microsoft Office and Office 365 experts can help companies to incorporate Office desktop and Microsoft Office 365 applications such as Excel, Office Word, PowerPoint, Outlook, Access, Visio and Publisher into a seamless productivity solution that offers fast ROI and promotes better business results. Progent can assist you to integrate Office or Office 365 apps with one another and with additional key Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent can also assist you to fix compatibility issues between different releases of Microsoft Office and offers live online Office and Office 365 instruction to individuals or teams.
Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange Server 2016 improves the performance and streamlines the implementation of Database Availability Groups, which offer an automatic failover cluster for high availability. Database Availability Groups in MS Exchange 2016 lower failover times by an estimated 33% relative to Exchange 2013. Additional improvements include setup defaults that correspond to industry best practices for data protection. Progent's Microsoft certified Exchange consultants offer DAG expertise to help your business to plan, deploy and administer a Database Availability Group solution the provides advanced security for your Exchange 2016 mailbox servers.
What services are offered by Progent for migrating to Exchange 2016?
Progent's certified MS Exchange 2016 Server migration consultants can assist your business in any and all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability architecture for a local, cloud-based or hybrid environment; licensing requirements for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring HLB for high-availability CAS services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web.
Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki Wi-Fi access point consultants provide remote and on-premises support services to help businesses of all sizes to design, install, manage, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to configure and manage Cisco's Meraki-based wireless networks for sites that can range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a cohesive ecosystem that delivers the same access, performance, security, manageability and uptime for wired and wireless users regardless of their mobility or computing device. (See Cisco Meraki switches consulting services.)
Does Progent support Lync Server 2013?
Lync Server 2013, now called Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications ecosystem that permits the modern BYOD computing model with IM, presence, audio/video and web conferencing with app sharing, as well as IP and PSTN calling across a wide assortment of desktop and mobile endpoints. Progent's certified Lync Server 2013 consultants can assist you to assess the business benefits of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid model appropriate for your current and future plans, implement Lync 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your management staff and users. Progent offers expertise in key components of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync Server 2013 with key Office and Office 365 applications such as Outlook, Word and PowerPoint.
How can Progent help us with SQL Server 2016?
SQL Server 2016 introduces significant enhancements in speed, scale, data security, availability, mobile computing integration, plus built-in BI. Innovations include PolyBase for processing structured and unstructured files simultaneously for data warehousing, Hadoop integration, Always Encrypted mode, Mobile Reports, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consultants offer remote and on-premises expertise to assist organizations of any size to plan, implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.
How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can broaden their reach, reduce their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and get to market quickly.
Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure integration consultants can assist you with any stage of Microsoft Azure migration including requirements definition, prerequisites assessment, system design, pre-production testing, deployment, automated management, performance tuning, license management, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can assist your IT staff to configure and troubleshoot firewall appliances and VPN tunnels so that your users can safely connect to Azure services, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft platforms to run in the cloud including Windows Server, Exchange, SQL and Skype for Business. Progent can also assist your organization to create a hybrid environment that seamlessly combines on-premises datacenters with Azure resources.
Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS cloud planning and integration experts can provide cost-effective online consulting to help companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Amazon Glacier for low-cost archival storage. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN technology and can help you create all-cloud or hybrid networking models that seamlessly incorporate Amazon AWS services. Progent can provide occasional consulting or Progent can deliver project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS platform.
How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants can provide advanced online consulting support to help organizations of any size to connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting.
Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless IP phones typically requires that IT teams set up and fine tune numerous components of your Wi-Fi infrastructure such as wireless access points, routers, Cisco wireless LAN controllers, and call management software. Progent's Cisco wireless VoIP phone configuration experts can provide remote and on-premises assistance to help you create and administer a Cisco wireless VoIP phone solution by providing integration services that range from troubleshooting the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft allows you to create transparent hybrid environments that combine Office 365 and local Exchange deployments. This allows you to have specific mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help your organization with any phase of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can provide as-needed expertise to help you through stubborn technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is carried out on schedule and within budget. To find out more about Progent's consulting expertise for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.
How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network. Learn about the complete ProSight portfolio of affordable network management outsourcing services for small businesses.
Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to manage your existing PIX or ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist you to design, configure, optimize, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager, formerly branded CallManager, acts as the foundation of Cisco's collaboration platform. Cisco Unified Communications Manager and Unified CM Express provide a modern IP-PBX solution by integrating closely with applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM experts can assist with any aspect of CUCM configuration and troubleshooting in areas that include integrating Voice over IP phones and desktop video IP phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE support, creating Cisco UCS server failover systems for survivability, and integration with Microsoft Exchange Server.
Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voicemail platform that promotes teamwork by offering flexible set of alternatives for accessing voice messages within an environment that is simple to deploy and administer. Cisco Unity Connection lets you read and manage voicemail messages from your email inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses and enterprise satellite locations with up to 500 workers. Progent's Cisco-premier CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your voice messaging deployment delivers maximum business value.
Can Progent provide certified expertise for information assurance and SIEM solutions?
Global Information Assurance Certification was founded in 1999 to validate the knowledge of network security professionals. GIAC certifications are acknowledged by businesses and institutions around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security disciplines addressed within the GIAC certification including evaluating infrastructure security mechanisms, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions for compliance with regulatory requirements for promptly reporting events.
Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention consultants and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content security policies for scanning the content of email messages and attachments and blocking users from sending confidential or inappropriate information or spam-like messages. ProSight Email Guard's email content filtering solutions can also help avoid reputation loss and keep in compliance with industry privacy standards and regulatory mandates such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn more about Progent's entire ProSight series of value-priced network monitoring and management services for small organizations.
How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting and management service offers complete hosting of a small organization's production servers in an environment that gives the maximum degree of availability and scalability and is in addition easy to move to any data center. Progent's Private Cloud hosting options are built on proven virtualization platforms that enable small companies with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system maintenance, and IT management while achieving world-class fault tolerance and an unprecedented level of vendor flexibility. Learn about Progent's ProSight portfolio of managed IT services for small businesses.
Does Progent offer support for Microsoft Dynamics NAV ERP software?
The latest version of MS Dynamics NAV includes several new features such as Personalized Role Centers, improved business intelligence and reporting options, and advanced workflow support. Progent's Dynamics NAV software consultants can provide programming, integration and troubleshooting services to enable your company to get the most from MS Dynamics NAV. Progentís engineers can help you to integrate MS Dynamics NAV ERP software to additional services and programs. In addition, Progent can assist your organization to design and utilize data warehouses so you can improve your understanding of your operations, acquire additional customers, expand your marketing strategies, and form productive alliances.
Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco-certified SIP trunk experts and Cisco CUBE integration consultants can assist you to plan, deploy, maintain, troubleshoot and upgrade Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent offers affordable online or on-premises support to help you to move efficiently to an advanced communications network that offers accelerated return on investment. Progent's certified Microsoft collaboration consultants can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.
Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified IT experts offer Windows Server 2016 integration consulting services to assist businesses of any size to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can help you to assess the benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.
Does Progent offer support for NetApp SAN storage solutions?
Progent can provide enterprise customers remote or onsite NetApp SAN consulting support for NetApp's complete portfolio of SAN storage software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN solutions supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, high availability, and remediation. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN storage environments efficiently based on leading practices.
Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering applications and services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM and VMware NSX consultant to assist you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager supports automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also permits non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly restore the entire logical network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist you to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.
How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with continual replication to deliver fast, zero data loss disaster recovery (DR) between datacenters located up to 185 miles (300km) away from one another. Progent offers online or on-premises access to a NetApp MetroCluster expert who can assist your business to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your functional needs and IT budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster environment by providing guidance with procedures like assigning disk pools, arranging aggregate and plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery system to verify adherence with industry standards and government mandates.
Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates software provisioning and updating, streamlines security and compliance settings control, keeps track of network assets, protects against corporate data leakage, performs network health monitoring, enables secure self service, and delivers a single control mechanism for administering mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud specialists can assist you with any facet of planning, installing, operating and repairing a SCCM 2016 deployment for local, cloud, or hybrid environments.
How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 provides major improvements in the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to provide a centralized mechanism for deploying and administering virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can help organizations of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade efficiently from legacy versions of Virtual Machine Manager, develop workflows for building and deploying virtual machines and hosts, design fault-tolerant compute and storage clusters, connect your datacenter infrastructure with public clouds, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the strategic advantages of the latest capabilities such as Storage Replica and Shielded VMs. Progent's certified virtualization experts can provide world-class Hyper-V consulting and VMware vSphere support.
How can Progent help us protect our network from ransomware and other modern threats?
Progent's ProSight Active Security Monitoring endpoint protection (EPP) solution incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out about Progent's entire ProSight series of value-priced managed services for small and mid-size businesses.
Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch network infrastructure management service makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more about the entire ProSight series of low-cost network monitoring and management services for small and mid-size organizations.
How can we outsource our network management to Progent?
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top corporations. The ProSight portfolio of network monitoring and management services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, patch management, cloud-based backup and disaster recovery, network infrastructure health monitoring, private cloud hosting, and network infrastructure documentation management. To read Progent's eBook about the benefits of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.
Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight portfolio of managed IT services for small and mid-size businesses.
Does Progent offer fast and affordable network health audits?
Prosight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner and more secure AD implementation. Both versions also offer the long-term benefits of state-of-the-art remote network monitoring and management technology. These advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. For details about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.
Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup software offers small and mid-size organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your exposure to data loss, military-grade encryption, item-level restore options for specific files and emails, support for Windows Cluster Shared Volumes and VMware vCenter for handling larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is an Altaro partner and offers a broad array of services to help you to design, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup. To find out more, see Altaro VM Backup Consulting Services.
Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can incorporate a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with similar functionality but which uses your own storage hardware. Barracuda Backup protects critical business data generated on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting services to help you to plan, configure, operate and repair a backup and disaster recovery solution built on Barracuda Backup. For details, see Barracuda Backup and disaster recovery consulting.
How can Progent help us protect ourselves against Ransomware?
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies more than 25 years of experience assisting manufacturing and distribution organizations to simplify complex supply chains and streamline key processes to get products to market quickly and meet customer schedules dependably. Progent offers the skills of an ERP consultant with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or onsite services that can range from as-needed advice to end-to-end solution design and project management. Sample services available from Progent for Infor CloudSuite Industrial include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Office 365 integration, disaster recovery planning, and database administration. To find out more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
Can Progent help us to configure and manage Cisco Wi-Fi controller hardware or software?
Progent's certified Cisco wireless controller consultants can assist you to configure Cisco wireless LAN controllers to manage and monitor wireless networks of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's latest wireless controller products. Progent offers support for physical and software-based wireless controllers and can assist you to determine which version makes sense for your Wi-Fi solution. For 802.11ac Wave 2 wireless controller appliances from Cisco, Progent offers Cisco 3504 Wi-Fi controller support, Cisco 5520 Wi-Fi controller expertise, and Cisco 8540 Wi-Fi controller expertise.
How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and switches. UniFi devices installed on multiple sites with thousands of access points can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, debugging, monitoring, and analytics. Progent offers the expertise of seasoned Wi-Fi consultants who can help your organization to determine the benefits of UniFi technology for your environment and help you to plan, deploy, administer, and maintain your UniFi solution. For details, visit Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.
Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's seasoned IP Voice specialists can provide Cisco UC560 consulting support to assist you to maintain your legacy UC500 VoIP gateway or design and implement a smooth migration to a current VoIP system.
How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Cisco Jabber consultants can provide remote or on-premises expertise to help organizations of any size to plan, implement, manage, update or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers advanced support for all the technologies that go into creating a cohesive Jabber solution such as Cisco network appliances and management software, Microsoft Office applications, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration solution.
Can Progent provide the support of a CISSP-certified cybersecurity consultant?
Progent's CISSP-certified cybersecurity consultants can assist organizations of any size with any facet of information system security. Progent can create efficient security solutions that protect a small office from advanced threats or Progent can design, deploy, and manage a comprehensive security environment for hybrid enterprise networks that support local, remote, and mobile users sharing IT resources distributed over multiple physical datacenters and various clouds.
Can Progent provide the expertise of a CRISC-certified risk management consultant?
The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA to verify an IT professional's skills to design, deploy, and maintain IS control mechanisms to mitigate network risk. Progent offers the services of a CRISC-certified risk management expert to help your company to create and execute a risk management strategy that follows leading practices identified by CRISC and geared to match your company's risk tolerance, business goals, and budgetary guidelines.
Does Progent offer the expertise of a CISM-certified cybersecurity management consultant?
Progent offers the services of CISM Certified network security management consultants. The Certified Information Security Manager (CISM) organization defines the core competencies and global standards of skill that IT security professionals are expected to learn. It gives executive management the confidence that consultants who have earned their CISM credential possess the experience and capability to provide effective security administration and consulting services.
Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
The Certified Information Systems Auditor credential is an important achievement that signifies mastery in network security auditing. Certified by ANSI, the CISA credential has candidates pass a comprehensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-Premier Cybersecurity audit consultant able to help businesses in the areas of information systems audit process, IT governance, network assets and infrastructure ROI, information technology service delivery, safeguarding of data assets, and disaster recovery preparedness.
Does Progent offer the services of a GIAC-certified information assurance expert?
Global Information Assurance Certification (GIAC) was founded in 1999 to validate the knowledge of network security professionals. GIAC certifications are acknowledged by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer expertise with all of the network security disciplines covered under GIAC accreditation such as auditing infrastructure vulnerability, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.
Can Progent help us recover from a ransomware attack?
Progent offers the help of experienced ransomware recovery experts with the knowledge to rebuild an IT network victimized by a ransomware virus like Ryuk, WannaCry, Hermes, or MongoLock. For more information, visit ransomware removal and restoration consulting.
Can Progent help us integrate SharePoint 2016 with SharePoint Online?
Microsoft SharePoint 2016, intended for on-premises implementations of SharePoint, offers integration with Microsoft SharePoint Online and Office 365 to allow hybrid network models that seamlessly combine local and cloud-based resources. Additional enhancements include rapid deployment with the new MinRole feature, larger scale, higher performance, stronger cybersecurity, advanced analytics with Power BI integration, and a modernized user experience for collaboration. Progent's Microsoft-certified SharePoint consultants offer economical online and onsite expertise, application development, and technical support support for organizations of any size who intend to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint. To find out more, see SharePoint 2016 migration and hybrid integration consulting services.
Can Progent help us upgrade our legacy version of Dynamics GP to the current release?
Progent has supported Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered integration, software development, education, and troubleshooting since the product's debut. Progent offers advanced expertise for updating legacy Dynamics GP/Great Plains ERP systems. Progent can assist you to plan, pilot, and carry out a cost-effective upgrade from a an outdated version of GP to the latest version of Dynamics GP, Learn} about Progent's Dynamics GP migration and system integration consulting.
How Can Progent help us to use Microsoft Power BI for business analytics?
Progent's Power BI consultants can help your business to design, install, maintain, update or debug your Power BI business analytics solution. Progent's database experts can help you to prep your source data for Power BI visualizations. Progent can help you implement and administer a local, cloud based, or hybrid environment to run Power BI. For details, visit Progent's Power BI solutions.
Can Progent transparently supplement and automate our Help Desk?
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. To learn more, see Progentís Help Desk Co-management services.
Can Progent provide a remote Help service for our small business?
Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, assigning accountability, screen sharing, progress tracking, problem resolution, and and metrics. Intended for smaller companies with few if any in-house supprt personnel for end users, Progent's Help Desk Services offer remote support at a substantial savings from Progent's regular Level 1 desktop service rates. Progent also offers rapid as-needed escalation to subject matter consultants to resolve the most problems. For details, refer to Progentís remote Help Desk services for small organizations.