Expanding your at-home workforce can have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping SMBs to plan, configure, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Raleigh company to pick the right technologies and adhere to best practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers top business value. Progent offers services that go from as-needed guidance for getting you over challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Raleigh, North Caroline companies to succeed with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, endpoint security, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
A rapid, company-wide transition to a telecommuter business model, which might be activated by an epidemic or as an element of a business continuity process, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests through ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to monitor or revise their current tickets, add details, and append screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service allows your company to supplement your current Support Desk staff by splitting delivery of Call Desk services seamlessly between your regular support personnel and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a collective support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to deliver best-in-class technical support to your telecommuters, go to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Raleigh, North Caroline business, call 1-800-993-9400 or visit Contact Progent.