Enlarging your remote workforce may have a major effect on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Raleigh company to pick the right technologies and follow best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services ranging from on demand expertise for getting you past challenging IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent can assist Raleigh, North Caroline businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A sudden, organization-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as a component of a disaster recovery process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive team of remote IT support specialists along with world-class trouble ticketing and tracking software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from help requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their current trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service allows your company to augment your current Help Desk team by splitting delivery of Support Desk support seamlessly between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collective support solution utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class desktop support to your teleworkers, visit Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Raleigh, North Caroline organization, call 1-800-993-9400 or visit Contact Progent.