Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that poses an existential threat for businesses unprepared for an assault. Versions of crypto-ransomware like the CrySIS, Fusob, Locky, SamSam and MongoLock cryptoworms have been around for a long time and still cause harm. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus frequent as yet unnamed newcomers, not only do encryption of on-line data but also infiltrate any available system protection mechanisms. Information replicated to cloud environments can also be corrupted. In a poorly architected data protection solution, this can make automated restore operations impossible and effectively sets the network back to square one.

Getting back online programs and information after a ransomware intrusion becomes a sprint against the clock as the targeted business struggles to contain and eradicate the crypto-ransomware and to restore mission-critical activity. Because ransomware takes time to replicate, penetrations are usually sprung on weekends and holidays, when penetrations in many cases take longer to notice. This compounds the difficulty of rapidly mobilizing and coordinating a knowledgeable response team.

Progent makes available an assortment of services for protecting Napa enterprises from crypto-ransomware events. These include staff training to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based threat defense to discover and suppress day-zero modern malware attacks. Progent also provides the services of veteran crypto-ransomware recovery professionals with the track record and commitment to restore a breached network as rapidly as possible.

Progent's Ransomware Restoration Help
Following a ransomware attack, paying the ransom in Bitcoin cryptocurrency does not ensure that criminal gangs will respond with the codes to decipher any or all of your files. Kaspersky Labs estimated that 17% of ransomware victims never restored their data even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the average crypto-ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The other path is to re-install the key parts of your IT environment. Without access to complete data backups, this requires a wide range of skills, professional project management, and the capability to work non-stop until the job is completed.

For two decades, Progent has provided certified expert IT services for companies across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have earned internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience with financial systems and ERP application software. This breadth of expertise provides Progent the capability to efficiently determine important systems and integrate the remaining components of your IT system after a ransomware penetration and assemble them into a functioning system.

Progent's ransomware team deploys state-of-the-art project management systems to orchestrate the complicated restoration process. Progent knows the importance of acting swiftly and in unison with a customer's management and Information Technology team members to assign priority to tasks and to get key services back online as soon as possible.

Customer Case Study: A Successful Ransomware Penetration Restoration
A small business engaged Progent after their organization was taken over by Ryuk ransomware. Ryuk is believed to have been launched by Northern Korean state hackers, suspected of using algorithms leaked from the United States NSA organization. Ryuk attacks specific companies with little or no tolerance for operational disruption and is among the most profitable versions of ransomware viruses. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturer based in Chicago and has about 500 staff members. The Ryuk intrusion had paralyzed all business operations and manufacturing processes. Most of the client's data protection had been online at the time of the intrusion and were damaged. The client was evaluating paying the ransom demand (exceeding $200K) and wishfully thinking for the best, but in the end engaged Progent.

"I can't speak enough about the help Progent gave us during the most critical period of (our) businesses survival. We most likely would have paid the hackers behind this attack except for the confidence the Progent team provided us. The fact that you could get our messaging and important applications back on-line faster than one week was earth shattering. Every single staff member I worked with or texted at Progent was hell bent on getting us restored and was working all day and night on our behalf."

Progent worked with the client to rapidly understand and prioritize the critical systems that needed to be recovered in order to resume company operations:

  • Windows Active Directory
  • Microsoft Exchange Server
  • MRP System
To start, Progent adhered to Anti-virus penetration response industry best practices by isolating and clearing infected systems. Progent then started the work of bringing back online Active Directory, the heart of enterprise systems built on Microsoft technology. Microsoft Exchange Server messaging will not work without Windows AD, and the businesses' MRP software utilized Microsoft SQL, which depends on Active Directory for security authorization to the databases.

Within 48 hours, Progent was able to re-build Active Directory to its pre-attack state. Progent then accomplished setup and storage recovery of essential applications. All Microsoft Exchange Server schema and attributes were usable, which facilitated the rebuild of Exchange. Progent was also able to collect local OST data files (Outlook Offline Data Files) on user PCs and laptops in order to recover mail data. A recent off-line backup of the customer's accounting/MRP software made them able to restore these vital services back online for users. Although a large amount of work needed to be completed to recover completely from the Ryuk event, critical systems were restored rapidly:

"For the most part, the production operation was never shut down and we did not miss any customer shipments."

Throughout the next month important milestones in the restoration process were accomplished in tight cooperation between Progent consultants and the client:

  • Self-hosted web applications were returned to operation without losing any data.
  • The MailStore Exchange Server containing more than 4 million historical emails was spun up and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/AR/Inventory Control functions were completely functional.
  • A new Palo Alto Networks 850 security appliance was brought on-line.
  • Ninety percent of the user PCs were functioning as before the incident.

"So much of what occurred that first week is mostly a fog for me, but I will not soon forget the urgency each of the team put in to give us our company back. I've entrusted Progent for the past ten years, possibly more, and every time Progent has shined and delivered as promised. This time was a life saver."

A potential business catastrophe was evaded through the efforts of dedicated professionals, a wide range of IT skills, and tight teamwork. Although in analyzing the event afterwards the ransomware virus incident described here would have been stopped with up-to-date cyber security technology and ISO/IEC 27001 best practices, staff education, and well designed security procedures for information protection and proper patching controls, the reality remains that state-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware penetration, remember that Progent's roster of experts has proven experience in ransomware virus defense, cleanup, and information systems recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thank you for making it so I could get rested after we got past the initial fire. Everyone did an amazing job, and if any of your team is around the Chicago area, a great meal is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Napa
For ransomware system recovery consulting services in the Napa metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Microsoft certified engineers can provide offsite and onsite support services to help your company to manage, maintain, and repair PCs based on Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, data and identity protection, disaster recovery, online connectivity, mobile device management, Wi-Fi network design, and 24x7 network monitoring and alerts.

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    Progent's Microsoft-certified consultants can help you to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to Configuration Manager 2012 from a legacy device and application management solution or assist you to enhance your current SCCM 2012 ecosystem to support your evolving business needs. Also, Progent can help you to build a software foundation that takes full advantage of SCCM 2012 by delivering expertise with related Microsoft technologies such as ADDS, SQL SSRS, and IIS.

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    Progent's certified consultants can help you to calculate the benefits of Windows Server 2008 for your business, create pilot systems and rollout strategies, integrate Windows Server 2008 with your network infrastructure and workload, educate your IT staff how to use new administration utilities, and provide ongoing consulting and support via budget-friendly options such as Help Desk Call Center service and remote technical assistance.

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    Progent can assist small and medium-size businesses to configure and troubleshoot conferencing technology to enable their telecommuters to communicate productively with teammates and customers.

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    Progent has extensive experience providing a broad range of remote IT support and urgent repair services to local governments and schools throughout the U.S. Progent is one of the industry's pioneers in providing expert remote IT consulting and has delivered IT support to clients in every state. Remote support eliminates travel costs and solves problems more quickly than onsite service calls.

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    Progent's Experts Team provides support in key technologies that include Macintosh networking and applications; Expertise for Linux-based, UNIX-powered, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management customization; Mission-critical and vertical application support; CIO, management information analyst, and project logistics services; Special program design and integration; Web site, eCommerce, Electronic Data Interchange, and client portal development and integration; DBM support and performance consulting; Business intelligence expertise; and Telecom architecture consulting.

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    Progent offers two low-cost service bundles intended to allow small companies to receive an independent security evaluation from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security expert runs a comprehensive test of your IT infrastructure from beyond your firewall to determine possible weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Checkup, an engineer executes a network scan from an authorized computer within your firewall to determine your exposure to inside attacks. The two security inventory services are set up and run from a protected remote location.

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    Progent's Linux consulting experts provide small and mid-size companies and developers help with managing and supporting Linux computers that run with Microsoft-based technology. Progent offers your organization contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise offers you an easy one-stop source to show you how to build and maintain a secure and robust mixed-platform network and communications environment that supports Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.

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    Progent can help organizations of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; design, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your company to migrate from a legacy edition of SCVMM or from another management system, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 ecosystem to make sure you get the highest possible return on investment.

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    Progent's certified failover clustering experts can help businesses to assess the advantages of adopting Microsoft Windows Server 2012 failover clustering technology to create a powerful high-availability/disaster recovery solution, assist you to design and install a Windows Server 2012 environment, provide online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual machines, and show you how to centralize the administration of failover clusters.

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    Progent's Microsoft-certified consultants offer organizations of any size consulting, technical support, and application development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web-based technology for intelligently coordinating people, teams and data. SharePoint provides a central spot for your workers or clients to connect to, organize, distribute and interact with useful information, documents, and applications and to communicate with one another. Microsoft SharePoint allows quicker and better decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services connect workers, clients, workgroups and projects with the data they've created in a manner that makes data easy to find, download and apply. Progent's certified SharePoint consultants can help your organization to maintain your existing SharePoint environment or migrate to the latest release of SharePoint.

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    Progent can provide enterprise clients the services of a certified NetApp consultant to deliver online or on-premises support for NetApp's complete portfolio of SAN storage products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, system management, information assurance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to help you to take care of issues with NetApp SAN environments quickly and affordably following leading practices.

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    When conducting IT projects for corporate customers, Progent follows a structured methodology driven by specified milestones so as to meet budgetary, scheduling and technical targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management standards based on the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture recommendations, test models, design tuning, and expert deployment. All facets are recorded to provide a detailed description of technical services delivered and to help in downstream system maintenance.

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    If you are producing Linux-based applications on a network that includes Windows-based processors, desktops, and office productivity products, Progent can provide full-service network support outsourcing that allows you to focus on your area of strategic expertise while avoiding the constant hassle of maintaining your business network. Through the use of automated server monitoring and by delivering online and in-person assistance as your business needs it, Progent offers an affordable solution for managing an information system that features excellent availability, security, and efficiency. Progent's Linux developer support services include comprehensive network support outsourcing, virtual server infrastructure, online and on-premises service and troubleshooting, proactive network monitoring, and Contact Center support.

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    Progent's managed services for software/firmware update management provide organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your servers, endpoint devices printers, infrastructure appliances such as switches and wireless access points, and Internet-of-Things devices like alarms and health monitors.

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    Cisco's Catalyst line of wireless controllers streamline the management of Wi-Fi LANs by unifying the configuration and management of wireless APs, optimizing wireless performance by limiting the impact of RF congestion, enhancing Wi-Fi uptime with rapid failover, and hardening data security by detecting threats and analyzing traffic content based on user type and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's latest Wi-Fi controller solutions.

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    Engineer UNIX

    Progent's Sun Solaris platform support services provide small businesses and software developers support for managing and supporting Sun Solaris environments that coexist with Microsoft-powered networks. Progent offers your business contact with Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of expertise offers you a convenient single consulting firm to show you how to build and manage a secure and robust cross-platform connectivity and communications solution that allows Sun Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Progent's Microsoft-certified consultants can provide small and midsize companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, groups and data. SharePoint Portal Server provides a common location for your employees or clients to access, organize, distribute and manipulate useful data, documents, and applications and to communicate with one another. It enables faster and better decisions, more effective access across groups and more economical business processes. The primary objective of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge available within and outside an organization. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the information they've developed in a manner that makes data convenient to find, retrieve and re-use.

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    Cisco offers a full array of routers including appliances built to provide the protection, performance, and availability demanded by organizations from small offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and system availability. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your network and to make it easy to expand as you support new users, start new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS platform, such as the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Routers.

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    Small to mid-sized companies can now get all the advantages of Microsoft Operations Manager and also have quick access to Progent's Microsoft certified IT consulting professionals. With Progent's economically priced IT service programs, mid-size businesses can choose a basic co-sourcing service program based on System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent supports Microsoft Operations Manager 2007 to provide small and midsize business information systems enterprise-class reliability, protection and performance.

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    Progent's SonicWall firewall experts can help you integrate, manage, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into an end-to-end security plan and design security into your corporate practices.

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    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through rigorous examination and extensive experience with information security design. ISSAP consultants have comprehensive understanding of access control systems and methodologies, phone system and network protection, cryptography, needs evaluation, BCP and DRP, and physical security integration. Progent's ISSAP-premier security experts can assist your company with all phases of secure network architecture.

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    Remote server management cards give IT administrators complete control of a server without the need for an on-site visit. Through these management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to a support professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, implement, and support a fault-tolerant company network that incorporates remote server management cards and Progent can utilize these remote management cards to provide low-cost remote technical support. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote server management cards.

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    Progent's Microsoft certified engineers can provide offsite and on-premises consulting expertise to assist your company to manage, maintain, and troubleshoot computers powered by Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, network security, disaster recovery, remote connectivity, mobile device integration, wireless network design, and 24x7 system monitoring.

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    The Certified Information Systems Auditor accreditation is a recognized qualification that indicates mastery in network security auditing. Certified by ANSI, the CISA credential requires that consultants undergo an extensive examination given by the ISACA international professional association. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant able to help companies in the areas of IS audit services, information technology administration, network assets and architecture lifecycle, IT service delivery, safeguarding of data resources, and business continuity preparedness.

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    Progent's Cisco CCIE-certified network infrastructure consultants can assist you to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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