Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when support personnel are likely to take longer to recognize a penetration and are less able to mount a rapid and forceful response. The more lateral movement ransomware is able to manage within a victim's system, the more time it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Cleveland metro area to identify and isolate infected servers and endpoints and guard clean assets from being compromised.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Cleveland
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make system restoration nearly impossible and effectively sets the IT system back to square one. So-called Threat Actors, the hackers behind a ransomware assault, demand a settlement fee in exchange for the decryption tools required to unlock encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") files and TAs demand an additional ransom for not posting this information or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a major problem according to the sensitivity of the downloaded information.

The restoration work after a ransomware attack has a number of distinct phases, most of which can proceed concurrently if the recovery team has a sufficient number of people with the required skill sets.

  • Containment: This time-critical first response requires blocking the sideways spread of ransomware across your IT system. The longer a ransomware attack is permitted to go unchecked, the more complex and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine activities include isolating affected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the IT system to a basic acceptable degree of functionality with the shortest possible delay. This process is typically the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network topology, and secure endpoint access management. Progent's ransomware recovery team uses advanced workgroup tools to coordinate the multi-faceted recovery effort. Progent understands the importance of working quickly, continuously, and in unison with a customer's managers and network support staff to prioritize activity and to put essential services on line again as quickly as possible.
  • Data recovery: The work necessary to restore files impacted by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and what restore methods are required. Ransomware attacks can destroy pivotal databases which, if not properly closed, might have to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Often some detective work may be required to find clean data. For instance, undamaged OST files may exist on employees' PCs and laptops that were not connected at the time of the attack. Progent's Altaro VM Backup consultants can help you to deploy immutable backup for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators or root users. Immutable storage adds another level of protection and restoration ability in case of a successful ransomware attack.
  • Deploying advanced AV/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the identical AV technology implemented by many of the world's biggest corporations including Walmart, Visa, and Salesforce. By providing real-time malware blocking, classification, containment, recovery and forensics in one integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance provider, if there is one. Activities include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; deciding on a settlement with the victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and using the decryption tool; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting drives to reflect precisely their pre-attack condition; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This activity involves learning the ransomware assault's progress throughout the targeted network from start to finish. This audit trail of the way a ransomware attack progressed within the network helps your IT staff to evaluate the damage and brings to light weaknesses in security policies or work habits that should be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensics is typically given a top priority by the insurance provider. Because forensic analysis can take time, it is essential that other important activities such as business continuity are performed in parallel. Progent maintains an extensive team of information technology and cybersecurity professionals with the knowledge and experience required to perform the work of containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite IT services throughout the U.S. for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have earned advanced certifications in foundation technologies including Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and ERP application software. This scope of expertise gives Progent the ability to identify and integrate the surviving parts of your IT environment following a ransomware attack and rebuild them rapidly into an operational system. Progent has worked with top cyber insurance providers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Cleveland
For ransomware system recovery services in the Cleveland metro area, call Progent at 800-462-8800 or go to Contact Progent.



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