Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Remediation ProfessionalsRansomware has become an escalating cyberplague that presents an extinction-level danger for businesses poorly prepared for an assault. Multiple generations of ransomware such as Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for many years and still inflict destruction. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, plus more unnamed viruses, not only encrypt on-line critical data but also infiltrate any available system protection. Data synchronized to cloud environments can also be ransomed. In a vulnerable environment, it can make automated restore operations useless and basically sets the datacenter back to zero.

Getting back applications and data after a crypto-ransomware outage becomes a race against the clock as the targeted organization tries its best to contain and remove the crypto-ransomware and to restore enterprise-critical activity. Because ransomware needs time to replicate, assaults are usually launched on weekends, when successful attacks in many cases take more time to notice. This multiplies the difficulty of quickly marshalling and orchestrating a knowledgeable response team.

Progent makes available a range of services for securing Campinas organizations from ransomware events. These include team member education to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of the latest generation security solutions with artificial intelligence capabilities to rapidly discover and quarantine day-zero threats. Progent also offers the services of expert ransomware recovery engineers with the talent and perseverance to re-deploy a breached system as soon as possible.

Progent's Ransomware Recovery Support Services
Subsequent to a ransomware event, even paying the ransom in Bitcoin cryptocurrency does not guarantee that cyber hackers will provide the needed codes to unencrypt all your files. Kaspersky Labs estimated that 17% of ransomware victims never restored their files after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well above the usual crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The alternative is to setup from scratch the critical components of your IT environment. Absent access to full system backups, this calls for a wide complement of IT skills, top notch team management, and the willingness to work 24x7 until the recovery project is complete.

For two decades, Progent has offered certified expert IT services for companies throughout the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have been awarded top certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise with financial systems and ERP applications. This breadth of experience affords Progent the capability to knowledgably identify important systems and organize the remaining parts of your IT system after a ransomware attack and configure them into an operational system.

Progent's ransomware team utilizes powerful project management tools to orchestrate the complicated recovery process. Progent understands the urgency of acting rapidly and together with a client's management and IT staff to prioritize tasks and to get the most important applications back on-line as fast as possible.

Customer Story: A Successful Ransomware Incident Recovery
A client escalated to Progent after their network was crashed by Ryuk ransomware. Ryuk is thought to have been developed by Northern Korean state sponsored hackers, possibly using strategies leaked from the United States National Security Agency. Ryuk seeks specific organizations with little or no ability to sustain operational disruption and is among the most profitable iterations of ransomware. Major targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturer located in Chicago with about 500 staff members. The Ryuk attack had brought down all essential operations and manufacturing capabilities. The majority of the client's data protection had been online at the beginning of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom (in excess of two hundred thousand dollars) and wishfully thinking for good luck, but in the end reached out to Progent.

"I cannot tell you enough about the expertise Progent gave us during the most fearful period of (our) businesses existence. We would have paid the criminal gangs if not for the confidence the Progent experts gave us. That you were able to get our e-mail and key applications back on-line sooner than seven days was earth shattering. Every single expert I interacted with or texted at Progent was urgently focused on getting us operational and was working all day and night on our behalf."

Progent worked with the client to rapidly understand and assign priority to the most important systems that had to be recovered to make it possible to restart business functions:

  • Microsoft Active Directory
  • Email
  • Accounting and Manufacturing Software
To get going, Progent adhered to AV/Malware Processes incident mitigation industry best practices by isolating and cleaning up infected systems. Progent then initiated the process of rebuilding Microsoft Active Directory, the core of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange messaging will not function without Active Directory, and the client's MRP applications used Microsoft SQL, which needs Active Directory services for authentication to the information.

In less than 2 days, Progent was able to re-build Active Directory to its pre-attack state. Progent then initiated rebuilding and hard drive recovery on key servers. All Exchange Server ties and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to find intact OST data files (Microsoft Outlook Off-Line Folder Files) on team PCs and laptops in order to recover email information. A recent off-line backup of the client's manufacturing software made it possible to return these vital programs back online for users. Although major work still had to be done to recover completely from the Ryuk damage, the most important systems were restored quickly:

"For the most part, the assembly line operation ran fairly normal throughout and we produced all customer deliverables."

Throughout the next couple of weeks critical milestones in the recovery process were made in tight collaboration between Progent consultants and the customer:

  • In-house web applications were returned to operation with no loss of data.
  • The MailStore Server containing more than four million archived emails was brought online and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory capabilities were fully functional.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Ninety percent of the user PCs were back into operation.

"Much of what occurred in the initial days is nearly entirely a haze for me, but my management will not soon forget the commitment each of the team accomplished to give us our business back. Iíve been working together with Progent for the past 10 years, possibly more, and each time I needed help Progent has come through and delivered as promised. This situation was a testament to your capabilities."

A probable company-ending disaster was dodged through the efforts of top-tier experts, a broad range of technical expertise, and tight teamwork. Although upon completion of forensics the ransomware virus incident detailed here would have been shut down with current security solutions and NIST Cybersecurity Framework best practices, user and IT administrator education, and well thought out incident response procedures for data protection and proper patching controls, the fact remains that government-sponsored hackers from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware incursion, remember that Progent's team of experts has extensive experience in crypto-ransomware virus blocking, cleanup, and data restoration.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thank you for letting me get some sleep after we made it past the most critical parts. All of you did an fabulous effort, and if any of your team is around the Chicago area, dinner is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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