Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Consultant
Ransomware needs time to steal its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and at night, when IT staff are likely to be slower to become aware of a penetration and are least able to mount a quick and forceful defense. The more lateral movement ransomware is able to achieve inside a victim's system, the more time it will require to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to guide organizations to complete the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Belo Horizonte area to identify and isolate infected servers and endpoints and guard clean assets from being penetrated.
If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Belo Horizonte
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and invade any available system restores. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery nearly impossible and effectively throws the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement payment in exchange for the decryption tools needed to recover scrambled files. Ransomware attacks also try to exfiltrate information and hackers demand an extra settlement for not publishing this information on the dark web. Even if you can rollback your network to a tolerable point in time, exfiltration can be a big problem depending on the nature of the downloaded information.
The restoration work after a ransomware penetration has several crucial phases, most of which can proceed concurrently if the response workgroup has enough people with the required skill sets.
- Quarantine: This time-critical first step requires blocking the lateral progress of ransomware across your IT system. The longer a ransomware attack is permitted to run unchecked, the more complex and more costly the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine processes include cutting off infected endpoints from the rest of network to restrict the contagion, documenting the environment, and securing entry points.
- Operational continuity: This involves restoring the IT system to a basic acceptable level of functionality with the shortest possible downtime. This process is usually the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also requires the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and secure remote access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the complex restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a client's management and network support staff to prioritize tasks and to get vital resources on line again as fast as feasible.
- Data recovery: The work necessary to recover data impacted by a ransomware assault depends on the state of the network, how many files are encrypted, and what recovery methods are needed. Ransomware attacks can destroy key databases which, if not carefully shut down, may have to be reconstructed from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work may be required to find clean data. For instance, non-encrypted OST files may exist on staff PCs and laptops that were not connected during the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users.
- Deploying modern antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the identical AV tools implemented by some of the world's biggest corporations including Netflix, Visa, and Salesforce. By delivering in-line malware filtering, identification, mitigation, recovery and forensics in one integrated platform, Progent's ProSight ASM cuts TCO, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Activities include determining the type of ransomware used in the attack; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement with the victim and the cyber insurance carrier; establishing a settlement amount and timeline with the hacker; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; acquiring, reviewing, and using the decryption tool; debugging failed files; building a pristine environment; remapping and reconnecting drives to match exactly their pre-attack condition; and restoring machines and services.
- Forensic analysis: This activity is aimed at learning the ransomware attack's storyline throughout the network from start to finish. This history of the way a ransomware assault travelled through the network assists your IT staff to assess the impact and uncovers shortcomings in policies or work habits that need to be rectified to avoid later breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensic analysis is usually given a high priority by the cyber insurance provider. Because forensics can be time consuming, it is vital that other key recovery processes like operational resumption are pursued concurrently. Progent maintains an extensive team of IT and data security experts with the knowledge and experience needed to perform activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services throughout the U.S. for over two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned advanced certifications in core technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP software. This breadth of expertise gives Progent the ability to salvage and integrate the surviving pieces of your IT environment following a ransomware intrusion and rebuild them quickly into a functioning system. Progent has worked with leading insurance carriers including Chubb to help businesses recover from ransomware attacks.
Contact Progent for Ransomware Recovery Expertise in Belo Horizonte
For ransomware system restoration expertise in the Belo Horizonte metro area, call Progent at 800-462-8800 or see Contact Progent.