Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Engineer
Ransomware requires time to steal its way through a target network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when IT staff are likely to be slower to recognize a break-in and are least able to organize a quick and forceful response. The more lateral movement ransomware is able to achieve within a victim's network, the more time it will require to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can help businesses in the Albuquerque metro area to identify and quarantine breached devices and protect undamaged resources from being penetrated.
If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Albuquerque
Current strains of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery nearly impossible and basically knocks the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a ransom payment in exchange for the decryptors required to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs require an extra payment in exchange for not publishing this information on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can pose a major problem depending on the nature of the stolen data.
The recovery work subsequent to ransomware penetration has several crucial phases, the majority of which can proceed concurrently if the recovery team has enough people with the required experience.
- Containment: This urgent first response involves arresting the lateral progress of ransomware within your IT system. The more time a ransomware assault is allowed to run unrestricted, the longer and more costly the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment activities consist of cutting off infected endpoints from the network to block the spread, documenting the IT system, and protecting entry points.
- Operational continuity: This covers bringing back the IT system to a minimal acceptable degree of capability with the shortest possible downtime. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This project also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business applications, network architecture, and secure remote access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the multi-faceted restoration process. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's managers and IT group to prioritize tasks and to put essential services on line again as fast as possible.
- Data restoration: The work necessary to recover data impacted by a ransomware assault depends on the condition of the network, the number of files that are encrypted, and what recovery techniques are required. Ransomware attacks can take down critical databases which, if not gracefully closed, might have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to locate undamaged data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were not connected at the time of the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users.
- Setting up advanced antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and medium-sized businesses the benefits of the identical anti-virus technology deployed by many of the world's biggest corporations including Netflix, Visa, and Salesforce. By delivering real-time malware filtering, identification, mitigation, repair and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if any. Services consist of determining the type of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement with the victim and the cyber insurance carrier; establishing a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; acquiring, learning, and operating the decryption utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting drives to match precisely their pre-encryption state; and recovering computers and software services.
- Forensic analysis: This activity is aimed at discovering the ransomware attack's storyline across the targeted network from beginning to end. This history of the way a ransomware attack progressed through the network helps you to evaluate the impact and highlights vulnerabilities in security policies or processes that should be rectified to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect variations. Forensic analysis is typically given a high priority by the insurance provider. Because forensic analysis can be time consuming, it is critical that other important activities such as operational resumption are pursued in parallel. Progent has a large team of IT and data security professionals with the knowledge and experience required to carry out the work of containment, operational continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has provided remote and on-premises IT services across the United States for over two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have earned advanced certifications in foundation technologies including Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning software. This broad array of expertise allows Progent to identify and integrate the undamaged pieces of your IT environment following a ransomware attack and reconstruct them rapidly into a functioning network. Progent has collaborated with top cyber insurance providers like Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware Cleanup Consulting in Albuquerque
For ransomware system recovery expertise in the Albuquerque area, call Progent at 800-462-8800 or go to Contact Progent.