Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware needs time to work its way across a target network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when support staff may take longer to recognize a breach and are least able to organize a quick and coordinated response. The more lateral movement ransomware is able to make within a victim's network, the more time it takes to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to complete the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Roseville area to locate and isolate breached devices and guard undamaged resources from being penetrated.
If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Roseville
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores and backups. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system recovery nearly impossible and effectively throws the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement payment in exchange for the decryption tools needed to recover scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an extra payment for not posting this information or selling it. Even if you can restore your system to a tolerable point in time, exfiltration can pose a big issue depending on the nature of the downloaded data.
The recovery work after a ransomware breach has several distinct stages, the majority of which can be performed in parallel if the response workgroup has a sufficient number of members with the necessary skill sets.
- Quarantine: This time-critical initial response involves blocking the sideways spread of ransomware across your IT system. The more time a ransomware assault is allowed to go unrestricted, the longer and more expensive the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine activities consist of isolating infected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
- Operational continuity: This involves bringing back the network to a basic useful degree of capability with the shortest possible downtime. This process is typically the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and secure endpoint access management. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the multi-faceted recovery process. Progent understands the urgency of working quickly, tirelessly, and in unison with a customer's managers and IT group to prioritize activity and to get essential services on line again as fast as feasible.
- Data restoration: The effort required to restore files damaged by a ransomware attack depends on the state of the network, the number of files that are encrypted, and what recovery techniques are needed. Ransomware assaults can take down critical databases which, if not carefully closed, may have to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many ERP and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be required to locate undamaged data. For instance, non-encrypted OST files may have survived on employees' desktop computers and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
- Deploying modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and medium-sized companies the advantages of the same anti-virus technology used by many of the world's largest corporations including Walmart, Citi, and NASDAQ. By providing real-time malware blocking, detection, mitigation, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the insurance carrier, if there is one. Activities consist of establishing the type of ransomware used in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement with the ransomware victim and the insurance provider; establishing a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and using the decryptor tool; troubleshooting decryption problems; building a clean environment; mapping and reconnecting datastores to match precisely their pre-encryption state; and reprovisioning physical and virtual devices and software services.
- Forensics: This process involves uncovering the ransomware attack's storyline across the network from beginning to end. This audit trail of the way a ransomware attack progressed within the network helps your IT staff to evaluate the impact and brings to light vulnerabilities in policies or processes that need to be corrected to avoid future breaches. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensics is commonly assigned a top priority by the insurance carrier. Because forensics can be time consuming, it is critical that other important activities such as business continuity are pursued in parallel. Progent maintains a large roster of IT and cybersecurity professionals with the skills required to perform the work of containment, business resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has provided remote and on-premises network services across the United States for over two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has top-tier support in financial management and ERP application software. This breadth of expertise allows Progent to salvage and consolidate the undamaged pieces of your IT environment following a ransomware attack and reconstruct them quickly into a viable network. Progent has worked with leading cyber insurance providers including Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Restoration Services in Roseville
For ransomware cleanup consulting in the Roseville metro area, phone Progent at 800-462-8800 or see Contact Progent.