Crypto-Ransomware : Your Feared Information Technology Nightmare
Ransomware  Recovery ExpertsCrypto-Ransomware has become a modern cyberplague that presents an extinction-level danger for businesses of all sizes vulnerable to an attack. Different iterations of ransomware like the CrySIS, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for a long time and still cause harm. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, along with more as yet unnamed newcomers, not only encrypt on-line files but also infiltrate any accessible system backup. Data replicated to the cloud can also be encrypted. In a poorly architected system, it can render automated recovery useless and effectively sets the entire system back to zero.

Recovering services and information after a ransomware outage becomes a race against time as the targeted organization tries its best to stop the spread and remove the ransomware and to resume mission-critical operations. Because ransomware requires time to spread, attacks are often launched at night, when successful penetrations typically take more time to discover. This multiplies the difficulty of rapidly assembling and coordinating a qualified mitigation team.

Progent makes available a variety of solutions for protecting Brasília businesses from ransomware events. These include staff education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with setup and configuration of modern security appliances with machine learning capabilities to automatically discover and suppress new threats. Progent in addition can provide the assistance of seasoned crypto-ransomware recovery professionals with the talent and commitment to restore a breached environment as urgently as possible.

Progent's Crypto-Ransomware Recovery Support Services
Following a ransomware attack, paying the ransom demands in cryptocurrency does not ensure that merciless criminals will respond with the keys to decipher any or all of your information. Kaspersky estimated that seventeen percent of crypto-ransomware victims never restored their files after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well above the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The alternative is to re-install the mission-critical elements of your Information Technology environment. Without the availability of complete information backups, this calls for a wide range of skills, well-coordinated team management, and the capability to work non-stop until the recovery project is completed.

For twenty years, Progent has provided expert IT services for companies across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have been awarded high-level industry certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned certifications including CISA, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial management and ERP applications. This breadth of expertise provides Progent the skills to knowledgably determine necessary systems and consolidate the surviving pieces of your Information Technology environment after a crypto-ransomware penetration and rebuild them into an operational network.

Progent's ransomware team utilizes best of breed project management applications to orchestrate the sophisticated recovery process. Progent appreciates the urgency of acting rapidly and together with a customer’s management and Information Technology staff to prioritize tasks and to get the most important applications back on-line as fast as humanly possible.

Case Study: A Successful Ransomware Incident Recovery
A business contacted Progent after their organization was penetrated by Ryuk ransomware virus. Ryuk is thought to have been deployed by Northern Korean government sponsored cybercriminals, possibly adopting algorithms leaked from the United States National Security Agency. Ryuk goes after specific businesses with limited ability to sustain disruption and is one of the most profitable incarnations of ransomware viruses. Well Known organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturing business based in the Chicago metro area and has about 500 staff members. The Ryuk intrusion had shut down all company operations and manufacturing processes. Most of the client's data backups had been directly accessible at the beginning of the intrusion and were destroyed. The client considered paying the ransom (exceeding $200K) and praying for good luck, but ultimately reached out to Progent.


"I can’t thank you enough about the expertise Progent gave us during the most fearful time of (our) businesses life. We may have had to pay the hackers behind this attack if it wasn’t for the confidence the Progent team gave us. The fact that you could get our messaging and production servers back into operation faster than seven days was beyond my wildest dreams. Every single expert I spoke to or e-mailed at Progent was laser focused on getting us back on-line and was working day and night to bail us out."

Progent worked with the client to quickly identify and prioritize the essential systems that had to be recovered to make it possible to restart company operations:

  • Windows Active Directory
  • Microsoft Exchange Server
  • MRP System
To begin, Progent adhered to ransomware penetration response best practices by stopping the spread and cleaning up infected systems. Progent then started the process of recovering Microsoft Active Directory, the foundation of enterprise systems built upon Microsoft Windows technology. Exchange email will not function without Windows AD, and the businesses’ financials and MRP software used Microsoft SQL Server, which requires Active Directory for authentication to the database.

In less than two days, Progent was able to re-build Windows Active Directory to its pre-virus state. Progent then accomplished rebuilding and hard drive recovery of needed servers. All Exchange data and attributes were usable, which greatly helped the rebuild of Exchange. Progent was also able to assemble intact OST files (Outlook Off-Line Data Files) on staff workstations and laptops to recover mail messages. A recent off-line backup of the businesses accounting/MRP software made it possible to recover these essential applications back on-line. Although a lot of work still had to be done to recover totally from the Ryuk damage, critical systems were recovered quickly:


"For the most part, the production line operation never missed a beat and we made all customer orders."

Throughout the following month important milestones in the restoration process were accomplished in close cooperation between Progent engineers and the customer:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Exchange Server containing more than four million archived emails was restored to operations and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory capabilities were fully restored.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Ninety percent of the user PCs were back into operation.

"A huge amount of what transpired in the early hours is mostly a haze for me, but I will not forget the dedication each of your team put in to give us our business back. I have been working together with Progent for at least 10 years, possibly more, and each time Progent has come through and delivered as promised. This event was a life saver."

Conclusion
A possible business-ending disaster was averted due to top-tier professionals, a broad range of IT skills, and close teamwork. Although in retrospect the ransomware virus attack detailed here could have been prevented with current security solutions and recognized best practices, team education, and properly executed incident response procedures for information backup and proper patching controls, the reality remains that state-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware attack, feel confident that Progent's team of experts has a proven track record in crypto-ransomware virus defense, remediation, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were involved), I’m grateful for making it so I could get some sleep after we made it through the most critical parts. All of you did an impressive effort, and if anyone that helped is around the Chicago area, a great meal is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Brasília
For ransomware cleanup consulting in the Brasília area, phone Progent at 800-462-8800 or see Contact Progent.



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    The current ASA 5500-X Family of firewalls with Firepower Services deliver significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-premier CCIE network consultants can assist you to manage your legacy PIX or ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, tune, administer and troubleshoot firewall environments based on Cisco ASA firewalls with Firepower Services.

  • Microsoft Certified Expert SQL Server 2012 Remote Support Services 24-Hour SQL Server Configuration Manager IT Consultant
  • Microsoft Consulting Freelancing Job Cisco CCDP Freelancing Job
  • Microsoft Dynamics 365 Commerce Technology Consulting Technical Support Axapta

  • Microsoft Configuration Manager Support and Help
    IT Consulting SCCM Cloud Integration

    Configuration Manager automates software deployment across multiple sites, simplifies compliance settings control, inventories network resources, guards against corporate data leakage, performs health reporting, enables secure self service, and offers a common control mechanism for managing multi-OS networks based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud specialists can assist your organization with any facet of planning, implementing, using and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid environments.

  • Microsoft Dynamics GP ERP Support and Setup 24/7 Microsoft Dynamics GP Technical Consultant
  • Microsoft Office Small Business Server Support Microsoft Office System Network Consulting
  • Microsoft Partner Computer Firms Top Rated Certified Microsoft Partner Small Business IT Support
  • Brasília Nephilim Ransomware Business-Recovery Brasilia
  • Microsoft SQL Server 2016 Services Brasilia, DF Microsoft SQL Server 2017 Systems Support Brasília
  • Microsoft SharePoint Server 2010 Support Services Federal District Help and Support Microsoft SharePoint Server 2013 Brasília
  • Microsoft T-SQL Outsourced Programming SQL Server Capacity Planning Reports
  • Microsoft Windows Small Business Server 2008 Consulting Windows Small Business Server 2008 Specialist
  • Brasília NotPetya Ransomware Operational-Recovery Brasilia
  • Microsoft Windows Small Business Server Support Outsourcing Microsoft Windows SBS 2008 Specialist
  • Brasília Locky Ransomware System-Rebuild Brasília, DF
  • Monitoring and Reporting Technology Consulting Microsoft System Center Operations Manager Specialist

  • Microsoft Teams data loss protection Consultant Services
    Consultants Microsoft Teams with Outlook

    Progent can assist your organization to design a migration to Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.

  • Network Consultants Exchange Server 2016 Exchange Server Information Technology Consulting
  • Network Engineer wireless IP phones and CUCM wireless VoIP phone and Aironet APs Remote Consulting

  • IT Services Microsoft 365 authentication
    Hybrid Microsoft 365 Exchange integration Remote Technical Support

    Microsoft supports transparent hybrid networks that combine Microsoft 365 and local Exchange deployments. This allows you to have certain Exchange mailboxes located at your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical issues and also can provide extensive project management outsourcing to make sure your hybrid Exchange solution is carried out on schedule and on budget.

  • Network Health Evaluation Services ProSight Network Health Audit Engineer
  • Networking Consultant Small Business Small Business Network Consulting Company Small Business

  • UNIX Consulting Services
    UNIX Specialist

    Progent's Sun Solaris platform support services provide small and mid-size businesses and software developers support for administering and supporting Sun Solaris systems that run with Microsoft-powered technology. Progent offers your organization contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide array of experience provides you with an easy one-stop source to help you create and manage a protected and reliable cross-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft interoperability by integrating MS Windows with major variants of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

  • Office 365 Access Development Online Support Office 365 PowerPoint Integration Computer Consultants
  • Office SharePoint Server 2016 Integration Support SPS 2016 Online Support
  • Offsite DPM Managed Data Backup Service Professionals Microsoft DPM Offsite Data Backup Service Online Help
  • On-site Support Exchange Server 2010 Migration Exchange 2010 Upgrade Computer Consulting

  • After Hours Apple Airport Professionals
    24-7 Specialists Apple Macintosh Network

    Progent's Apple Mac networking consultants can assist you with a wide range of system foundation areas such as network architecture, remote and mobile access, internetwork compatibility, protection, and emerging technologies including Voice over IP and high-speed wireless connectivity. For business networks based exclusively on Mac OS X or for systems that use a mix of Mac, Linux and Windows powered servers and desktops, Progent has the experience and depth to handle the complexity of designing, integrating, and supporting a system infrastructure that is reliable, safe, productive and supportive of your business goals. Progent can help you deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage systems, and Xsan SAN systems. Progent can also give you access to certified experts to help you with Cisco routers and switches.

  • On-site Technical Support 8500 Wireless Controller wireless VoIP phone integration Technical Consultant
  • Online Help Small Business WAP351 Small Business WAP371 Consultants
  • Online Technical Support Automated Desktop Management Desktop Monitoring and Reporting Computer Consulting

  • Redundant Internet Engineer
    High-Availability Systems Specialists

    Progent’s Disaster Recovery/Business Continuity consultants have extensive experience helping small organizations to reduce system downtime by providing cost-effective remote consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, backup/restore systems, and transparent system maintenance. Progent’s business continuity consultants can help you to plan and validate a sensible business continuity plan that aligns with your business goals and budget. Progent’s disaster recovery engineers can assist you to architect, implement, and maintain resilient technologies such as non-stop Internet connectivity, virtualized servers, fail-over clustering, network load balancing, transparent online backup, and geographically dispersed hot backup centers.

  • Online Wireless Site Survey Computer Consultant On-site Support WLAN Site Survey
  • Open Now BlackBerry Enterprise Server Express Online Technical Support BlackBerry Enterprise Server Express Network Engineer
  • Open Now PIX Firewall Support PIX Online Consulting
  • Phone Support Small Office Network Consulting Minnesota Information Technology Consulting Group
  • Power Map Contract Programming Firm Coding Microsoft BI Stack
  • Presence Awareness Remote Troubleshooting 24-Hour Video Conferencing Online Support Services
  • ProSight Active Security Monitoring Services ProSight Phishing Protection Specialists
  • Professional Apple Mac Spam Filtering Mac Disaster Recovery Consultant
  • Professional Meraki and Catalyst Switch Meraki Switchies Specialist
  • Professionals Wireless EMail Blackberry Consultant Services

  • Professionals CRISC Risk and Information Systems Control
    Specialists CRISC Risk and Information Systems Control

    Progent can provide the services of a CRISC-certified risk management expert to assist you to plan and implement an enterprise risk management (ERM) strategy following best practices promoted by CRISC and geared to match your organization's risk appetite, business objectives, and IT budget.

  • Progent Managed IT Services Engineer Managed IT Services for Small and Midsize Businesses Consultant Services
  • Brasília Egregor Ransomware Rollback Brasília
  • Remote Consulting Spotlight and Outlook for Mac Apple Mac, Entourage, Exchange Computer Consultants

  • Network Infrastructure Health Audit Specialists
    Network Health Reports Consultancy

    Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable and more secure Active Directory implementation. Both options also provide the long-term advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability.

  • Brasília Ryuk Ransomware Cleanup Brasília
  • Remote Support Services Malware Forensics Computer Consultant Endpoint Virus Immunization
  • Remote Workers Brasília Consultants - Cloud Solutions Consulting Experts Brasília, Distrito Federal Brasília At Home Workers Cloud Integration Solutions Consulting Services Brasilia

  • Email White Lists Consultant
    Cloud Protection for Email Technology Professional

    Progent's ProSight Email Guard solution uses the technology of leading data security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's ProSight Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.

  • Brasília WannaCry Ransomware System-Rebuild Federal District
  • Remote Workers Brasília Expertise - Setup Consulting and Support Services Brasilia, DF Brasília At Home Workforce Setup Consultants
  • Remote Workers Consulting - Brasília - Endpoint Management Tools Consulting Experts Brasilia Brasília Work at Home Employees Endpoint Management Tools Assistance Brasilia
  • Rhode Island On-site Technical Support Louisiana Networking Group
  • Risk Assessment Computer Consulting CRISC Certified Risk Monitoring Computer Consulting
  • SCCM Boundary Groups IT Consultant Remote Support SCCM Hybrid Integration

  • Progent's Management Server Install
    Top Progent's Management Networking Companies

    Progent's management team consists of seasoned professionals with decades of background delivering computer consulting services, technical support, and long-term IT planning to organizations ranging in size from small offices to Fortune 500 companies. Great service calls for great personnel, and Progent has assembled a management staff able to provide customers with the best service value in the industry.

  • Brasília Maze Crypto-Ransomware Rollback Brasilia, DF
  • SCDPM 2016 Outsourcing Online Consulting SCDPM 2016 Compliance
  • Brasília Hermes Crypto-Ransomware Operational-Recovery Brasília, Distrito Federal
  • SCDPM Migration Help and Support 24-7 Support and Help SCDPM Migration
  • SCVMM 2012 Live Migration Computer Engineer SCVMM 2012 Live Migration Online Troubleshooting
  • SCVMM 2016 Templates On-site Technical Support 24 Hour System Center 2016 Virtual Machine Manager Network Consultants
  • SQL Server 2012 AlwaysOn Availability Groups IT Consultants SQL Server 2012 xVelocity Consultants

  • Emergency Windows Server 2019 System Insights Setup and Support
    Windows Server 2019 with Linux Online Technical Support

    Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 delivers significant enhancements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.

  • SQL Server 2012 Security Online Support Services PowerPivot for Excel Consultant Services
  • SUS Consult SUS Consulting
  • Security Incident Response Consultancy Consulting Web Application Security
  • Security patch management Consultants iOS patch management Engineers
  • Services County Government Small Government Cisco Consultants

  • Microsoft Hyper-V Server Virtualization Engineer
    Setup and Support Virtual Server Hyper-V

    Progent's Microsoft-certified consultants can help you evaluate the potential advantages of Hyper-V-powered virtualization for your business, conduct pilot installations to verify Hyper-V's compatibility with your production software, evaluate your network and server architecture for smooth operation with virtualization technology, assist you in moving to Microsoft Windows Server 2008 and setting up Windows Hyper-V, educate your network management staff to monitor and administer Hyper-V, provide expert consulting help for improving the security of your virtual machines, design and test business continuity procedures that maximize network uptime, and deliver ongoing consulting and technical support including low-cost remote troubleshooting and comprehensive Help Desk services.

  • Services Infor SyteLine CloudSuite Account Receivable Best Infor SyteLine CloudSuite Financials Technology Professional

  • MCSE Expert Certified Azure hybrid cloud integration Consultant Services
    Azure hybrid cloud solutions Specialists

    Progent can assist companies of all sizes to move any part of their network infrastructure to Microsoft Azure. This can streamline IT management and reduce hardware investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and limitations of various cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local apps and resources and make sure that you avoid the typical mistakes small organizations make when migrating to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and also to integrate Apple iOS devices and Android handhelds.

  • SharePoint 2016 On Prem Network Consultants SharePoint 2016 Specialist
  • Short-Term IT Support Staffing Support Consultants Award Winning Temporary IT Staffing Help Consulting Distrito Federal
  • Small Business APs Technical Support Network Consultants Small Business WAP371

  • Amazon MWS Development Group
    Amazon MWS integration Programming Company

    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can expand their market, reduce their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.

  • Small Business Consultant Small Office Implementation
  • Brasília Brasília MongoLock Ransomware Removal
  • Small Business IT Outsourcing Whitepaper Small Business IT Outsourcing White Paper
  • Small Office Computer Service Companies Small Office Computer Support Firms
  • Solaris Migration Solaris Upgrade
  • Solaris to Windows Upgrading Solaris Upgrade Consultant
  • SonicWall Capture ATP Security Companies SonicWall TZ300 Firewall Security Auditor
  • Specialist Microsoft Exchange 2010 Upgrade Consultancy Exchange 2010 Upgrade
  • Brasília Spora Crypto-Ransomware Restoration
  • Specialist SQL Server 2016 and Power BI SQL Server Analysis Services Network Consultant
  • Specialists CISSP-ISSEP Security Consultants CISSP Certified Cybersecurity Manager
  • Specialists Exchange Server 2003 Exchange 2003 Server Upgrade Consulting
  • Sun Solaris Upgrade Remote Solaris-Windows Upgrade
  • Support Outsourcing Internet Security and Acceleration Server 2006 Microsoft Experts Internet Security and Acceleration Server 2006 Support
  • Support Services Microsoft ISA 2004 Server ISA 2000 Server Technical Consultant
  • Support Windows Server 2012R2 Hyper-V Remote Specialist Windows Server 2012 R2 Cloud
  • Support for IT Service Firms IT Consultant 24-7 Consulting Support for Network Service Providers Network Engineer
  • Sydney, Melbourne, Brisbane Part Time Jobs Microsoft MCITP Support Melbourne Contractor Job Microsoft MCDBA Remote Support
  • System Center MOM Consultant Integration System Center Operations Manager
  • Technical Support Services Dynamics GP/Great Plains Dynamics GP IT Services

  • Lync Server 2013 video conferencing Consultancy
    Lync Server 2013 Instant Messaging Consultant Services

    Progent's Microsoft consultants can assist your company to evaluate the benefits of Microsoft Lync Server 2010 for your business and can assist you to design and execute an installation of Lync Server 2010 that centralizes the control of Instant Messaging and Presence and improves the productivity of your in-house employees, at-home workers, and smartphone users. Progent can in addition assist you to carry out a smooth upgrade to Lync Server from Office Communications Server or Microsoft Live Communications Server, integrate Lync Server with Exchange, SharePoint Server, and SQL Server, show you how you can use Microsoft Lync Server to improve the collaborative capabilities of MS Office programs, and offer online seminars and continuing technical support for Lync Server 2010 and other Microsoft products.

  • Technology Professional ISA Server ISA 2004 Remote Troubleshooting

  • Windows Server 2022 Clusters Sets Onsite Technical Support
    Support Services Windows Server 2022 Azure Arc

    Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to plan and carry out an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with an on-prem installation of Windows Server 2022.

  • Telecommuters Brasília Guidance - Integration Consulting Experts Brasília Brasília Offsite Workforce Integration Solutions Consulting Services Brasília, DF

  • SQL Server 2019 Analysis Services Outsourcing
    SQL Server 2019 and Excel Help and Support

    Progent's certified SharePoint 2019 and SharePoint Online experts offer economical remote and onsite consulting, software development, and debugging services for businesses of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based resources into a seamless intranet system.

  • Brasília Maze Ransomware Remediation Distrito Federal
  • Top At Home Workforce Brasília Consulting - Collaboration Solutions Guidance Remote Workers Brasília Consulting Experts - Collaboration Technology Expertise Brasília

  • Skype for Business Video Interop Server Consultant Services
    Skype for Business Front End Server Professionals

    Lync 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network telephony. Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Microsoft 365 and simplify management via integration with Windows AD. Lync can also cut expenses by doing away with Voice-over-IP equipment and subscription services, PBX systems, or legacy video conferencing technology. Progent's certified unified communications consultants can provide online and onsite support services to assist you to manage and troubleshoot your current Lync Server 2010 environment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help your organization to plan and execute an efficient Skype for Business migration or a migration to Microsoft Teams.

  • Top CISSP Certified Cybersecurity Architect Services CISSP Certified security Systems Engineer Specialists
  • Top Integration Hyper-V 2016 Hybrid Cloud Urgent Help and Support Windows Server Hyper-V 2016 Linux
  • Brasília Brasília Maze Ransomware Remediation
  • Top Ranked Aironet Access Point Security Troubleshooting Aironet 2800 Access Point Online Troubleshooting
  • Top Rated CCNP Expert Certified Support Outsourcing Adaptive Security Device Manager Cisco firewall IPS Specialists
  • Top Rated Operations Manager Consultant Microsoft Operations Manager Technical Consultant
  • Unified Contact Center Express (Unified CCX) Computer Consultants Biggest Consultant CallManager
  • Urgent IM Infrastructure IT Consulting Technology Consulting Microsoft Video Conferencing
  • Urgent Infor SyteLine CloudSuite Development Engineer Infor SyteLine CloudSuite Planning and Scheduling Consultant
  • Windows 7 Upgrade Consulting Services 24/7 Windows 7 Migration Online Help

  • MetroCluster Management Consultants
    NetApp MetroCluster and FlexPod Consultant Services

    Progent can provide enterprise customers the services of a NetApp-certified consultant for online or onsite expertise for NetApp's complete portfolio of SAN storage software and hardware products including ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN storage solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to assist you to resolve problems with NetApp SAN storage deployments efficiently based on leading practices.

  • Windows Server 2016 Integration Technical Consultant Windows Server 2016 Storage Spaces Direct Computer Consulting
  • Windows Small Business Server 2008 Specialists MS Windows Small Business Server 2008 Consultant Services
  • Work from Home Employees Brasília Consulting Services - Conferencing Systems Consulting Experts Brasilia Brasília Telecommuters Video Conferencing Systems Consulting Services

  • Altaro O365 Teams Chat Backup Outsourcing
    Support Altaro Office 365 SharePoint Backup

    Progent is a certified Altaro partner and can design and manage an implementation of Altaro Office 365 Backup to safeguard your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.

  • Zero Trust Security Support ProSight Duo MFA Support Outsourcing
  • iPhone backup Consultants iPhone RADIUS Onsite Technical Support
  • scom 2016 high availability Technical Support Services Top scom 2016 application performance monitoring Computer Consultant
  • virtual Windows desktops Support and Help Citrix virtual desktops Services

  • Engineers ProSight Virtual Hosting
    24-Hour Consulting Services ProSight Private Cloud Services

    Progent's ProSight Virtual Hosting combines advanced virtual server technology, a state-of-the-art data center, and the support expertise of Progent's Microsoft-certified engineering team to provide small and midsize companies with a comprehensive IT outsourcing solution that improves network availability and protection, reduces management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a smaller business can have all of its software platforms and critical application servers supported within a secure and fault tolerant data center on a fast, non-stop virtual server set up and maintained by Progent's computer service experts.


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