Baton Rouge Remote Workers Solutions Consulting Company
Solution Design, Configuration, Administration and Help Desk Consulting
Enlarging your at-home workforce can have a major impact on network architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Baton Rouge organization to select the appropriate technologies and follow leading practices in creating and operating a safe virtual solution for teleworkers that promotes teamwork and delivers top value. Progent can provide services ranging from as-needed expertise for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Baton Rouge, Louisiana companies to with any facet of building a high-performing remote work ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Network Infrastructure for Telecommuters
Integrating the network infrastructure required to support an at-home work environment can be particularly challenging if you have to manage a combination of personal hardware like desktop computers and laptops, routers, and wireless appliances from various vendors and with a mix of OS software and firmware levels. Progent's background providing online help for both outdated and current technologies in virtual office venues allows you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for making essential upgrades. Support services available from Progent to assist your company to implement a productive work-at-home infrastructure include:
- Virtual Private Network (VPN) connectivity makes it possible to establish a secure connection for authenticated remote workers to use IT resources situated at your corporate datacenter or in a public cloud. Progent can assist you to deploy and manage VPN connections between your teleworkers and your key IT resources by providing online VPN integration support. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your telecommuters to set up Cisco's popular AnyConnect software to provide safe VPN connections for a wide selection of devices including Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products allow an at-home worker to view and interact with a data center computer's desktop. This technology provides IT managers significant control over the digital environment of at-home employees and ensures them a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect at-home networks to the Internet and support VPN tunnels, home Wi-Fi connectivity, and firewalls. Progent offers top-tier online support for deploying routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
- Home Wi-Fi networks, often supporting an entire household and visitors, are commonly utilized by at-home employees to access their router for work. This can create performance and cybersecurity issues. Progent can help you to resolve these problems by delivering expertise like Cisco Aironet integration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti WiFi AP integration assistance.
- Internet access methods impact the speed and availability of connections between telecommuters and the company network. Mission-critical processes might require redundant Internet connections in case the normal connection fails. Progent can provide guidance for selecting service providers, selecting sensible bandwidth and data volume offerings, and integrating redundant Internet connections. See Internet access integration services.
VoIP Integration for an At-Home Workforce
Extending the corporate phone system to include teleworkers is critical to supporting a productive at-home workforce. A broad range of cloud-based VoIP products are popular with SMBs to support telecommuters. Many enterprises rely on Cisco's modern or legacy platforms for IP voice solutions. Progent can help businesses of any size to design or tune a telecommuter VoIP service that provides the flexibility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses tune their current Cisco VoIP systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media apps deployed across the network. Unified Communications Manager manages additional combined media services like unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's CUCM support, refer to Cisco Unified Communications Manager expertise.
- CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can assist your company to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other legacy VoIP products, refer to Cisco CallManager expertise.
- Cisco IP Gateways enable connectivity with public telephony networks and with clients working outside the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to support these VoIP solutions and provide on-demand integration and troubleshooting services.
Voice/Video Conferencing for Remote Workers
A wide range of video conferencing platforms from leading vendors enable online discussions, video conferencing, chat, and screen/content sharing for both onsite users and telecommuters. Many organizations utilize a mix of products to meet the needs of their various partners and clients. Progent's communications experts can assist you to maintain your current voice/video conferencing environment and optimize the engagement of your at-home employees.
- Skype for Business is Microsoft's leading unified communications platform that enables presence, IM, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist your company to deploy and maintain Skype for Business clients to support your at-home employees. For details about Progent's support services for Skype for Business, visit Skype for Business consulting experts.
- FaceTime is Apple's group video calling app for compatible iOS and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for voice/video calls. For details about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for training. To learn more about Progent's consulting services for Cisco Webex as well as for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features that include video calling, persistent chat, plus data sharing. To learn more about Progent's consulting services for Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help your business to tune your WAN infrastructure to run them.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful ecosystem of applications that create a cohesive user interface for exchanging data and ideas across multiple sites and on a wide range of endpoints. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their original releases and can help your company to deploy these critical collaboration platforms to maximize the productivity of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for supporting its complete range of capabilities. To learn more about Progent's consulting services for Microsoft Teams, visit solution design and deployment consulting for Microsoft Teams and Teams Premium.
SharePoint uses web entities to allow collaboration and knowledge sharing by providing policy-driven delivery of data, workflow, and utilities for searching through enterprise-wide business data. SharePoint enables you to build secure web portals that allows at-home workforce to see and update consolidated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint support services, refer to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, visit integration expertise for Exchange Server.
OneDrive is Microsoft�s shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to OneDrive, and colleagues can access them securely through a browser. Provided with Office 365, OneDrive enables remote workers to jointly author documents. Edits created offline are automatically synced when you reconnect to the Internet. To learn about Progent's support services for OneDrive, go to Onedrive configuration experts.
Public Cloud Integration for At-Home Workers
Progent offers fast and affordable remote assistance for helping businesses to build, manage and repair cohesive network models that combine internal data centers, teleworkers, branches, and cloud resources. Progent offers expertise for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with cloud access, identity, and cybersecurity.
Microsoft Azure is a leading family of cloud software and services that allows you to utilize infrastructure, servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure includes more than one hundred services services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent can also help you establish protected connections to Azure for at-home workers by setting up and debugging firewalls and VPN IPsec tunnels. For information about Progent's support services for Microsoft Azure, refer to Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity software and cloud-based services offered by subscription. Microsoft apps and cloud services are provided in a variety of bundles designed for customers ranging from individuals and small offices to large corporations. Progent offers fast and affordable online access to experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to evaluate the numerous subscription plans available for Microsoft 365 and configure 365 apps for your at-home workers in a way that delivers maximum business value. To find out about Progent's expertise for Microsoft 365, go to Microsoft 365 integration expertise.
Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of lower spending for physical infrastructure, easier management, dynamic scaling, high reliability, and other benefits associated with public clouds. Microsoft has designed Exchange Online to run seamlessly with on-premises deployments of Exchange, allowing you to create hybrid information systems. Progent's Exchange consultants can provide as-needed help to guide you past tough IT roadblocks and also offer end-to-end project management outsourcing to ensure your teleworkers have convenient and safe access to your Exchange Online deployment. For information Progent's consulting expertise for Exchange Online, see Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud computing arena and is the industry's top provider of cloud services. Progent offers quick and economical online access to cloud connectivity experts who can help your organization to design, implement, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local data centers and with other public clouds such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to create a high-uptime network architecture to make sure your employees have a productive computing environment regardless of whether they are working from your main office, a branch office, at home, or on the move. To find out about Progent's expertise for Amazon AWS, visit Amazon AWS integration services.
Google Cloud Platform is a leading set of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist you to extend your current IT assets with the Google Cloud, and Progent's database experts can help you make your critical apps cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can help your business to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with GCP Storage services, and streamline identity management for telecommuters with GCP Cloud Identity. Progent's consultants can also assist you to use GCP's unified management technology to administer and track your GCP environment. To learn, visit Google Cloud Platform (GCP) consulting services.
Help Desk Call Center Support for Teleworkers
An emergency, company-wide changeover to a teleworker business model, which could be motivated by a pandemic or as part of a disaster recovery process, can overstretch even the most efficient internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk services utilize Progent's extensive network of online technical support specialists along with enterprise-class ticketing and tracking technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit the status of their current tickets, enter details, and upload screenshots or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables your business to expand your current Help Desk Call Center team by sharing responsibilities for Call Desk services seamlessly between your regular IT support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support model utilizing the number one PSA platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can enable your business to deliver best-in-class technical support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.
Security and Compliance for Teleworkers
At-home staff members commonly use their own devices and usually work in a poorly secured physical area. This increases their susceptibility to cyber attacks and calls for judicious deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, thorough user training, and the development of security policies based on best practices. Progent's veteran team of data security support consultants can assist your business to plan, configure and maintain a compliant security solution that protects critical information assets in networks that include at-home workers.
Firewalls enable companies to create a network environment that can be securely utilized by local users as well as by telecommuters, mobile employees, suppliers, customers, and other stakeholders. Modern firewall devices permit you to assign and manage appropriate permissions to different groups of users and to scale your IT network and adjust your security profile as your company evolves and as network attacks grow increasingly complex. Progent works with both current and legacy security appliances from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration services, refer to firewall integration and support services.
Remote Endpoint Monitoring makes it possible to watch over the disparate devices utilized by remote workers and either reject or identify and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every protected endpoint, watching all activity and using advanced machine learning and full execution context from SentinelOne to detect new threats at inception. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the infected endpoint from the corporate network to contain the threat. Since the ProSight ASM software agent is self-contained, endpoint devices remain secure even when they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight ASM, go to remote endpoint monitoring for an at-home workforce.
Progent's Duo MFA Service Plans incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected application and give your password you are requested to verify who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can assess the exposure of your information system to all types of outside and local security threats for a network that incorporates telecommuters. Progent can run remote, automated security analysis software for rapidly and economically detecting a wide variety of security gaps that can be found via the Internet. Progent's security audit consulting services, which can be provided by security professionals with top certifications such as CISA, ISSAP, and GIAC, can assist your company to audit your procedures and policies and assess your WAN architecture to allow you to implement the highest level of protection for your an at-home workforce.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports automated threat assessment of your at-home environment as well as your internal and perimeter networks so you can identify, rank, fix, and verify security weaknesses before threat actors can exploit them. Progent's pentest experts can assist you to deploy NodeZero to carry out thorough pentests of your network perimeter and your internal network so you can evaluate your present security profile. Progent's NodeZero experts can also help you to harden your network security and can help you to plan and implement a cohesive cybersecurity strategy that streamlines management and provides maximum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT resources. To find out additional information about Progent's vulnerability analysis solutions powered by on NodeZero's penetration test platform, see Consulting Services for NodeZero's Penetration Test Platform.
Download White Paper: Securing a Work-From-Home Network
To read or download a white paper about critical areas to focus on for securing an IT environment that includes telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
The field of Data Protection covers saving and recovering vital data so as to avoid data loss and reduce recovery time and effort in the event of storage failures due to equipment breakdowns, programming hiccups, human mistakes, cyber attack, or any other reason. Dependable data protection strategies can be particularly challenging to architect and maintain in hybrid environments that combine local data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must address multiple kinds of user-owned endpoints. Progent offers quick remote help from experts familiar with a broad range of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, tablets and handhelds. Popular backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data spread throughout a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and features granular recovery and centralized management.
- Disaster Recovery/Business Continuity plans often anticipate circumstances that require a temporary switch to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can help your company to create, document and validate a DR/BC plan that includes the process of moving to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager provides a unified environment for safeguarding critical data by managing local, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote computers and software. Managed endpoint devices can be user owned or business owned. IT admins managing the enrolled endpoint computers of teleworkers can use Intune to provision and authenticate applications on devices, push updates and certificates, set up rules for permission to access data and networks, manage passwords, create VPN connections, determine how teleworkers share data, set up threat protection, ensure security compliance, and erase corporate information from missing, stolen or deactivated devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS computers. To find out about Microsoft Intune and to find out how Progent can assist your company to use this platform to manage the endpoint computers of your teleworkers, go to Intune telecommuter endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that allows network managers to keep remote endpoints up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoints. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a perpetual license. Key capabilities of Workspace ONE include rapid remote deployment of out-of-the-box laptops, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based products. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote device management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Baton Rouge, Louisiana organization, phone
An index of content::
24x7x365 Citrix XenServer Professionals
24-Hour XenServer Virtualization Professionals
Progent's Citrix-accredited consultants can assist you to evaluate the business advantages of XenServer and other Citrix products, and can help your IT organization to plan, validate, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also analyze your current Citrix technology deployment and help you to optimize resource utilization, performance, protection, uptime, and recoverability.
Award Winning DoubleTake Carbonite Replication Computer Consultants
DoubleTake Carbonite Software IT Services
DoubleTake/Carbonite Software offers a family of products intended to provide small and midsize businesses a range of affordable alternatives for backing up and restoring vital applications including Microsoft Exchange, Microsoft SQL Server, Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning consultants have extensive experience integrating DoubleTake/Carbonite products into small company information systems to create an advanced state of fault tolerance and business continuity capability at a budget-friendly price.
NinjaOne Automated Desktop Inventory Support Outsourcing
NinjaOne ProSight Remote Monitoring and Reporting Integration Support
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical devices that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact your business.
Services Mac Online Technical Support
Mac Phone Support
Progent offers national online technical support and consulting services for companies that run Apple Mac OS X networks or whose IT systems feature a mix of macOS and Mac OS X with Microsoft Windows products. Progent's consultants offer Apple macOS and Mac OS X users a range of IT services such as desktop assistance, upgrading to the current version of Mac OS X from other earlier versions of Apple macOS and OS X, plus expertise with Apple macOS and Mac OS X applications. Progent can also help your business with Apple iPhone and Apple iPad integration and management, or moving to Apple's iCloud. Online network consulting provides optimum leverage for your IT dollar by protecting user efficiency and shortening the hours charged for network analysis and repair. Sophisticated remote support tools and experienced technicians and consultants combine to enable Progent to handle the majority of IT issues without wasting time and expense by going to your site. In most of cases your network issues can be remediated over the phone or via a mix of phone help and online access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA and CISM certified security specialists to help with the most challenging network problems.
Project Requirements Definition Consultant Services
24-7 Project Management Specialist
For advanced project management support, Progent can provide access to veteran information technology professionals with years of experience in IT management, application development, and process engineering for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management expertise to assist enterprise clients adhere to leading practices to ensure that strategic projects are completed on time and within budget.
Skype for Business and Cloud Voicemail Engineer
Skype for Business and Active Directory Consultancy
Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network (PSTN) voice communication. Microsoft Lync Server 2010 can extend the capability of Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and simplify management via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer online and on-premises support to assist your company to manage and repair your existing Lync Server 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also assist you to design and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.
Windows 7 Help Desk Support and Help
Onsite Technical Support Windows 7 Help Desk
Progent's certified consultants offers remote and on-premises consulting services to assist you to manage, maintain, and repair PCs powered by Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, data and identity protection, disaster recovery, remote connectivity, smartphone and tablet integration, wireless configuration, and 24x7 network monitoring.
Windows 11 and Android Technology Consulting
Urgent Microsoft Windows 11 Configuration Manager Consultant Services
Progent's Microsoft-certified Windows 11 consulting experts can provide a variety of services to support Windows 11 including cloud integration, mobile device management and synchronization, teleworker connectivity, security and compliance, centralized deployment, and Call Center support.
Lync Server 2013 disaster recovery Services
Specialists Lync Server 2013 disaster recovery
Progent's Microsoft consultants can help your company to evaluate the benefits of Microsoft Lync Server for your environment and can assist you to design and execute an installation of Microsoft Lync Server that unifies the control of IM and Presence and improves the productivity of your office employees, telecommuters, and mobile workforce. Progent's consultant's can also help you to carry out an efficient migration to Lync Server from Office Communications Server or from Microsoft Live Communications Server, interface Lync Server with Microsoft Exchange, Microsoft SharePoint, and SQL Server, show you how you can use Lync Server 2010 to improve the team-computing capabilities of Microsoft Office programs, and offer webinar training and ongoing support for Microsoft Lync Server and other Microsoft platforms.
Altaro VM Backup Verification Technology Consulting
Emergency Hornetsecurity Altaro VM Backup Local Network Engineer
Altaro VM Backup from Hornetsecurity provides small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud environments and also enables cost-effective backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of online or onsite services to assist you to plan, deploy, manage and troubleshoot a modern backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup.
Cisco Virtual Private Network Integration Support
Online Help Cisco Virtual Private Network
Cisco's security and remote connection technology for small companies represent a comprehensive range of easy-to-administer security products to help safeguard your wired and wireless network infrastructure. Cisco's VPN product family features routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that fit most closely with your business objectives.
Emergency Meraki 802.11ac AP Migration On-site Technical Support
Meraki MR55 Access Point Professional
Progent's Meraki Wi-Fi AP experts offer remote and onsite support to help organizations of any size to plan, install, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help you to configure and manage Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco products including Catalyst and Nexus switches, routers and firewalls to create a seamless network infrastructure that delivers the same access, performance, security, ease of management and uptime for wired and wireless users irrespective of their location or computing device.
Consultancy Oracle Enterprise Manager
Top MS Certified Development Firm VBA
Progent's team of expert software programmers, relational database architects, and project management consultants can help large businesses to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for high-level planning and project co-ordination or Progent can help customers fill in expertise gaps by providing relational database designers and software programmers experienced in building line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help businesses to incorporate SharePoint with additional applications like SQL Server and Excel to create data-driven intranets and portal sites. Progent also can provide expertise with multiple web development technologies and can help clients to build, expand, troubleshoot, or migrate web-based applications to take advantage of the most current web technology.
Progent Cybersecurity Experts in the News Technology Professional
Progent Cybersecurity Media Relations Specialist
Progent in the News is managed by cybersecurity expert Darrin Johnson.
Emergency Consultant Services Exchange 2007
Microsoft Certified Partner Support Outsourcing Exchange 2007 Edge Server
Progent's expert support team can help you define and deploy a smooth in-place Exchange Server 2007 migration strategy that avoids productivity downtime, simplifies long-term service requirements, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-site migrations, Progent offers the experience to complete your project quickly and economically. Progent's Exchange Server 2007 support, repair, and consulting offerings include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange 2007 Server.
Support and Setup ProSight Reporting Infrastructure Management
ProSight Reporting SentinelOne Remote Network Monitoring Online Technical Support
ProSight Reporting is an expanding line of in-depth reporting utilities designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Online Technical Support Offsite Workers
Open Now Offsite Workforce Support and Integration
Progent has two decades of experience helping small and mid-size businesses to plan, deploy, tune, manage, and debug IT networks that support telecommuters.
Offsite Workforce Data Protection Integration Support
Offsite Workforce Data Protection Consultant
Progent can assist small and mid-size businesses to plan, install, test and troubleshoot backup systems required for remote workers.
Ekahau Wi-Fi Site Survey Computer Consultant
Ekahau Wi-Fi Site Survey and Design Remote Troubleshooting
Progent's Ekahau-certified Wi-Fi network design experts can help your business to design, install, enhance, manage and debug a Wi-Fi network customized for your venue. Progent can provide online or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for troubleshooting RF problems, and Ekahau Insights for monitoring the performance of multiple Wi-Fi sites.
Specialists Exchange 2013 Compliance
Exchange 2013 Unified communications Professionals
Exchange 2013 includes significant enhancements to the functionality of Exchange 2010 and delivers important innovations as well as a redesigned architecture. These enhancements affect key IT areas including ease of administration, availability, security, cost of ownership, collaboration, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you understand the potential advantages of migrating to Exchange Server 2013, design a cost-effective validation and deployment strategy, and educate your IT team to maintain your Exchange 2013 environment. Progent also offers ongoing online support and management for Exchange 2013.
SQL Server 2022 R Services Configuration
Largest SQL Server 2022 Development Specialists
Progent's certified SQL Server 2022 consultants can assist you to evaluate the advantages for migrating to SQL Server 2022 and can provide rapid online or on-premises contact with consulting experts in system design and deployment, application programming, SQL Server management, and cybersecurity.
SQL Server 2016 AlwaysOn Outsourcing
SQL Server 2016 AlwaysOn Availability Groups Specialist
SQL Server 2016 offers major enhancements in speed, scale, security and compliance, high-availability, BOYD support, plus built-in analytics and reporting. New features include PolyBase for processing structured and unstructured files in one appliance for big data applications, Jason integration, Always Encrypted mode, Mobile Reports, and centralized control over on-premises and cloud resources. Progent's Microsoft-certified consulting team can provide remote and on-premises expertise to help businesses of any size to configure, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and SCOM.
Supplemental Call Center Onsite Technical Support
Microsoft Certified Partner Computer Consultant Call Center Sharing
Progent's Standard Help Desk Services offer a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Enterprise Windows 2022 Information Technology Consulting Group
Internet Data Center Support
For enterprises with branch offices in California or any region covered by Progent's engineers, Progent's Microsoft-Premier network consulting experts and authorized Cisco network consultants can provide a range of network consulting services including project planning, Sarbanes Oxley compliance, site relocations, enterprise security, network architecture, local or remote branch office support, and troubleshooting for data center hosting environments. A Progent IT consultant can help you plan a multi-site network that makes smart use of co-location facilities and Internet hosting sites. Progent's Microsoft Certified consultants can help large enterprises plan, integrate and support major rollouts of the latest releases of Microsoft technology such as Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent's CCIE and CCNP consultants can help you deploy Cisco technology for connectivity solutions that incorporate basic, high-performance, integrated, and wireless networking.
SQL Server Business Intelligence Integration Services
Outsourcing Microsoft SQL Server 2016
Progent's Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the speedy development of advanced business applications that offer your business a competitive advantage. SQL Server provides built-in support for XML and can query across the Internet and outside the firewall. In addition to providing consulting, maintenance and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your IT system. Progent can also help you upgrade from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.
Top ProSight Reporting Remote Infrastructure Monitoring Online Consulting
ProSight Reporting Remote Infrastructure Monitoring Specialists
ProSight Reporting is an expanding suite of real-time reporting utilities designed to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
macOS Phone-based Specialists
OS X Service
Progent offers nationwide remote phone support and consulting services for companies that run macOS and OS X networks or whose IT systems feature a mix of Mac and Microsoft products. Progent's consultants offer Mac clients a variety of IT services such as desktop assistance, migration to the most recent version of macOS from legacy editions of Apple macOS or OS X, plus help with Mac applications. Progent can also assist you with iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Online network consulting offers optimum return for your IT budget by extending user productivity and limiting the hours billed for computer analysis and repair. Sophisticated online support tools and experienced service specialists and consultants combine to enable Progent to solve most IT issues without squandering time and money by traveling to your site. In the vast majority of situations your IT issues can be dealt with by telephone or through a mix of telephone help and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISM premier security specialists to assist with the most challenging network issues.
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