Boston Remote Workforce Configuration Support
Help Desk Solutions Consulting Experts
Enlarging your remote workforce may have a major impact on IT architecture, security, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Boston organization to pick the right tools and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent offers services that go from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can assist Boston, Massachusetts organizations to with any aspect of building a high-performing work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, security monitoring, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
An emergency, company-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services allow businesses to outsource or supplement their Call Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Call Center support services utilize Progent's extensive network of online IT support experts along with enterprise-class ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or edit their current trouble tickets, add details, and upload screenshots or relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Augmentation Service allows your business to augment your existing Help Desk team by sharing delivery of Help Desk Call Center support services transparently between your in-house support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a collective support model utilizing the leading PSA tool for handling help requests and ticketing, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class IT support to your at-home employees, visit Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Boston, Massachusetts organization, phone
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Microsoft Office System Outsourcing Company
Microsoft Office XP Information Technology Consulting Companies
Progent applies no service activation fee and requires no retainer for support services provided during normal business hours. Progent's small granularity eliminates big bills for quick fixes so you won't be forced to permit simple problems to fester. .
IP Endpoints Onsite Technical Support
UC520 IT Consultants
Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM applications like Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco SRST solutions for survivability.
24-Hour Cisco Experts Aironet 1600 Access Point Technology Consulting Services
Aironet 4800 Access Point Help and Support
Progent's Cisco CCIE-certified wireless infrastructure consultants can provide remote or onsite integration and debugging services to assist your organization to design, implement, update, optimize, manage and troubleshoot Aironet wireless AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your wireless environment with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity solution that is easy to administer and scale. Progent also offers affordable wireless site surveys to help you to determine the most efficient selection, placement and setup of Aironet Wi-Fi APs to work with your specific office design, construction, and anticipated network traffic.
Project Management Configuration
Site Move Technology Professional
For corporations with branch offices in or any area served by Progent's consultants, Progent's Microsoft-Certified IT support professionals and certified Cisco network specialists offer a range of IT support services such as project planning, Sarbanes Oxley compliance, site relocations, enterprise security, system architecture, on-site or remote branch office support, and technical support for data center hosting environments. A Progent network consultant can show you how to design a multi-site information system that makes smart use of colocation services and Internet data centers. Progent's Microsoft Premier consultants can help major enterprises design, integrate and support major rollouts of the latest versions of Microsoft technology such as Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent's CCIE and CCNP consultants can assist you to configure Cisco technology for connectivity solutions that incorporate basic, high-speed, integrated, and wireless networking.
ISA 2006 Firewall Services
24x7x365 Expert Microsoft Certified Outsourcing ISA 2006
Secure Application Publishing with Internet Security and Acceleration Server 2006 allows more protection of intranet resources while supporting increased efficiency by making these resources accessible to authorized remote users. ISA Server 2006 can protect business applications, services, and data throughout all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-premier ISA Server 2006 experts can show you how to plan, install, configure, and maintain Internet Security and Acceleration Server 2006 on your system so that your company benefits from a smart and affordable balance of security, convenience, and performance.
DopplePaymer ransomware hot line Technology Professional
Emergency ransomware removal and restore Engineer
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800
Development Company Microsoft T-SQL
SQL Server Capacity Planning Engineer
SQL Server 2005 offers indispensable, standardized tools to computer experts and network users, lessening the difficulty of creating, deploying, administering, and accessing enterprise data and database programs in environments ranging from mobile devices to enterprise data networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consulting firm with hands-on experience and broad knowledge in designing and building information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
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