Calgary Offsite Workforce Connectivity Consulting Company
Help Desk Call Center Solutions Consulting Experts
Expanding your at-home workforce may have a significant impact on network architecture, cybersecurity, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Calgary company to select the appropriate tools and follow leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services ranging from on demand guidance for helping you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can help Calgary, Alberta organizations to succeed with any aspect of creating a high-performing telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and streamlined management.
Help Desk Support for At-Home Workers
A sudden, enterprise-wide changeover to a teleworker workforce, which could be the result of a pandemic or as an element of a business continuity plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote IT support specialists along with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or edit the status of their current tickets, add details, and append screen captures and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables your company to expand your existing Help Desk Call Center organization by sharing responsibilities for Call Center support services transparently between your in-house support staff and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support model utilizing the number one professional services automation platform for handling service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class desktop support to your at-home employees, see Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Calgary, Alberta business, phone
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Network Security Scan Specialists
Consultant Services Internal Security Inventory
Progent has put together two ultra-affordable service bundles designed to enable small businesses to get an objective network security assessment from a premier security consultant. With Progent's External Network Security Inventory Scan, a security expert administers an extensive examination of your network from outside your firewall to determine potential weaknesses in the security posture you expose to the public. With Progent's Internal Security Inventory Scan, a certified security professional executes a system scan from a secure computer within your firewall to uncover vulnerabilities to inside threats. Both security inventory services are configured and run from a protected remote location.
Consultant Email Encryption Key Management
ProSight Email Data Leakage Prevention Consultancy
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.
24/7 VMware VCDX certified Engineers
VMware Site Recovery Manager Migration Consult
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Largest Computer Security Specialist Penetration Testing
Penetration Testing Firewall Configuration
Stealth penetration checking is a key part of any comprehensive network security plan. Progent's security professionals can perform extensive intrusion tests without the knowledge of your organization's internal network support resources. Unannounced penetration testing uncovers whether current security monitoring tools such as intrusion incident alerts and event log monitoring are properly set up and consistently monitored. Progent can provide continuous automatic PEN testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, harvested credentials, uninstalled patches, and ill-advised IT product defaults can be chained together by hackers into the multi-front attacks common to modern strains of ransomware.
Altaro 365 Total Backup Professionals
Hornetsecurity Altaro 365 Total SharePoint Backup On-site Support
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows laptops and desktops.
CCIE Certified Catalyst Wi-Fi 6/6E AP Placement Onsite Technical Support
wireless VoIP phones and Meraki APs IT Consultants
Progent's Cisco-certified wireless technology consultants can assist organizations to configure, manage, and debug Cisco wireless products such as Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Microsoft SQL Server Consulting Services
Application Consultants SQL Server
Progent's Microsoft-certified SQL Server application developers and database administrators can provide online consulting to assist organizations of all sizes to create, manage, and troubleshoot applications powered by the Microsoft SQL Server RDBMS and .NET architecture. Progent's SQL Server consultants offer support for any facet of application development in solutions that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
Integration Specialists Office 2019
Excel 2016 Business Computer Server Companies
Progent's Microsoft Office and Microsoft 365 experts can help businesses to integrate Office desktop and Microsoft 365 applications including Excel, Office Word, PowerPoint, Outlook, Access, Project and Publisher into a cohesive solution that offers fast return on investment and enables better business outcomes. Progent can assist your company to integrate Microsoft Office or Microsoft 365 applications with one another and with other key Microsoft platforms including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent's consultants can also assist you to resolve compatibility problems between various releases of Microsoft Office desktop and offers customized online training to individuals or groups.
24x7 Microsoft Financial Software Consulting
Microsoft GP/Great Plains Technology Consulting Services
Progent's Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP tool based, like all Microsoft financial tools, on the scalable and familiar platform of Microsoft Windows technology. Dynamics GP provides an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its segmented approach you can purchase only the functions you currently need, with the ability to add clients and increase functionality in the future. Progent's Dynamics GP/Great Plains consulting experts can show you how to deploy, configure and manage the current release of Dynamics GP or migrate efficiently from an earlier edition.
Top Quality On Demand IT Staff Augmentation Services Specialist
Temporary Staffing Support and Setup
Progent's short-term staff augmentation services enable you to meet the need for network support personnel without dealing with the expense and hassle associated with identifying and hiring experienced technical workers and without increasing your permanent workforce.
24-7 Microsoft Certified Partner Amazon enterprise hybrid cloud solutions Development Company
Emergency Amazon enterprise hybrid cloud solutions Development
Progent offers affordable online support to assist businesses to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design, testing, deployment, administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you create cloud-centric or hybrid cloud environments that efficiently incorporate Amazon AWS resources. Progent can provide occasional consulting to help you to overcome complex technical issues or Progent can provide project management outsourcing services to help you move to the Amazon AWS cloud on schedule and on budget.
Network Consulting Catalyst 2940 Switch
Catalyst Switch LISP Integration
Progent's Cisco-certified CCIE networking experts can assist your business to set up, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also assist you to enhance the security and compliance of Catalyst switches and move efficiently from outdated appliances to current models.
MSP360 Managed Backup Computer Consulting
MSP360 VM Backup Support Outsourcing
Progent can assist you to create, deploy and manage a backup solution built around MSP360 Backup technology to protect your IT resources hosted on any major public cloud. Progent offers monitoring and remote management to prevent data loss caused by user miscues, computer error, malicious insiders, and malware assaults like ransomware.
Technical Support Services Windows and Solaris
Windows, UNIX, Solaris Online Technical Support
If your business operates a UNIX, Linux, or Solaris environment or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your entire organization in a wide range of security areas including security management procedures, security architecture and models, access management systems and methodology, applications development security, business processes security, physical security, communications, network and Internet security, and workplace recovery preparedness. CISM, CISSP and ISSAP stipulate the basic skills and worldwide standards of performance that network security managers are required to master. These accreditations offer IT management the assurance that consultants who have achieved their CISA or CISM qualification have the background and knowledge to offer effective security management and consulting services.
Emergency Integration Support Cisco ASA firewall VPN
Support and Help ASA and PIX
Progent's certified Cisco network security consulting professionals provide expert PIX and ASA Firewall consulting support including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to scalable enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of security, high throughput, and high availability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system, eliminating possible OS-specific security gaps.
System Testing Consultant Services
Consultant Services application Testing Lab
Progent's Test and Training Lab located at the QTS Colocation Center is available for piloting mission-critical applications, developing efficient system upgrade procedures, assessing and tuning performance, planning or verifying disaster recovery solutions, resolving compatibility issues, and building training environments for the latest products and technologies. For Progent customers without adequate in-house resources to configure effective test environments, the lab cuts capital costs and technical risk and helps keep vital IT projects on schedule.
Microsoft Hyper-V 3.0 Computer Consulting
Hyper-V 3.0 Virtual Server Consultancy
Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in critical areas such as secure multitenancy, flexible infrastructure, cloud support, expandability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your business to benefit from Hyper-V to deploy and maintain virtual servers to reduce network costs and enhance availability.
Juniper NetScreen 5400 Firewall IT Services
Firewall Configuration Juniper NetScreen IPsec VPN
Progent's Juniper-certified NetScreen consultants can assist you to install and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to the latest Juniper technologies, and troubleshoot network infrastructure issues in all-Juniper or mixed-vendor systems.
Aironet 1700 Access Point Setup and Support
Aironet 1800 Access Point Onsite Technical Support
Progent's certified wireless networking consulting experts can help organizations of all sizes to design, implement, administer and troubleshoot Cisco Aironet Wi-Fi access point environments to achieve the performance, range, density, scale, security and ease of management required for seamless access between wireless and wired networks. Progent offers efficient remote and onsite support for both end-of-life and new-generation 802.11ac Aironet APs and Progent can help your business design and maintain deployments of indoor and outdoor/industrial Aironet APs.
24/7 Juniper SSL VPN Router Security Audit Services
Juniper SA6500 SSL VPN Firewall Audit
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Windows Server 2022 Windows Defender ATP Support
Windows Server 2022 DNS-over-HTTPS Specialist
Progent's certified Windows Server 2022 consultants can help your company to design and implement a cost-effective upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with an on-site implementation of Windows Server 2022.
SharePoint 2019 Web Parts Support Services
MCSE Expert Certified Online Technical Support SharePoint 2019 Workflow Manager
Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and onsite consulting, software development, and debugging services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist customers design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based infrastructure into a cohesive intranet system.
Meraki 802.11ac Access Point Upgrade On-site Support
Meraki 802.11ax Access Point Upgrade Online Support
Progent's Meraki Wi-Fi AP experts provide online and on-premises support to help businesses of any size to plan, install, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help your business to set up and manage Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products such as switches, routers and ASA firewalls to create a seamless ecosystem that provides the same access, performance, security compliance, manageability and availability for wired and Wi-Fi clients regardless of their mobility or computing device.
Windows Server 2012R2 Computer Consultants
Windows Server 2012R2 Security Help and Support
Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, tune your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support team, develop an enterprise-wide security strategy, streamline network management, assist with creating applications, and generate and validate a DR/BC plan.
Microsoft Exchange Server Upgrade Professionals
Exchange Upgrade Technology Professional
Progent offers expert help for each step of your Exchange 2010 migration including end-to-end project management, site analysis, project design and documentation, specification of new software licenses and hardware required, suggested sourcing, pilot testing at client location or at Progent's testing facility, setting up transitional coexistence of Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the old servers, and training for client's support group and end users.
Biggest Work at Home Endpoint Management On-site Technical Support
Remote Support Services Work from Home Endpoint Management
Progent can help small and mid-size companies to install unified endpoint management and monitoring tools for maintaining endpoints used by at-home workers.
24-7 Shared Service Desk Configuration
Supplemental Helpdesk Online Support Services
Progent's Shared Help Desk service allows your business to share the load for Help Desk support transparently between your in-house IT team and Progent's roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the top shared PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Citrix Xen Hypervisor Consultancy
24 Hour XenServer Virtualization Consulting Services
Progent's Citrix-certified consultants can help you to understand the business advantages of XenServer as well as other Citrix products, and can assist your IT organization to plan, validate, implement, troubleshoot, and maintain a XenServer installation. Progent can in addition analyze your current Citrix technology environment and help you to optimize consolidation, performance, protection, uptime, and recoverability.
Urgent Extended Call Desk Remote Technical Support
Shared Support Desk Technology Consulting
Progent's Shared Help Desk service makes it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Juniper SSL VPN Router Network Security Auditor
Remote Technology Consulting Juniper SSL VPN Router
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
1800 ISR Router Specialist
ISR Router Network Consultants
Cisco has designed a full product line of routers including appliances designed to provide the security, bandwidth, and availability demanded by organizations from small offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and backup power for improved fault tolerance and network uptime. Progent can show you how to select and configure Cisco routers to establish a solid infrastructure for your network and to make it easy to grow as you add new users, start new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, such as the Cisco 800 series of small office routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Routers.
Microsoft Exchange 2007 Consultant Services
After Hours Network Engineer Exchange 2007
Progent's Microsoft certified support team can help you define and deploy a smooth in-place Exchange Server 2007 upgrade plan that avoids network disruption, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-site upgrades, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Exchange 2007 support, troubleshooting, and design offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange Server 2007 that are best aligned to your business needs.
800 Series ISR Router Computer Consultant
CRS Core Router IT Consultant
Cisco has developed a full array of routers that includes routers designed to provide the protection, bandwidth, and reliability demanded by customers ranging from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and network uptime. Progent can show you how to select and configure Cisco routers to build a reliable infrastructure for your network and to make it easy to grow as you add new users, open new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS platform, including Cisco's 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Series Routers.
NinjaOne ProSight Remote Monitoring and Reporting Engineer
NinjaOne Endpoint Monitoring and Reporting Support and Integration
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that uses advanced 24x7 remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital devices.
Best Information Technology Outsourcing Firm Active Directory
Internet Data Center Technical Support Services
For enterprises with branches in or any area served by Progent's consultants, Progent's Microsoft-Certified network consulting experts and certified Cisco network consultants offer a range of network consulting services including project management, SOX compliance, site relocations, corporate security, system architecture, on-site or remote emergency support, and technical support for colocation hosting environments. A Progent IT architect can show you how to design a multi-office network that makes efficient use of colocation services and Internet data centers. Progent's Microsoft Certified engineers can help major enterprises plan, integrate and maintain major rollouts of the latest versions of Microsoft products including Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progent's CCIE and Cisco Certified Network Professional experts can assist you to deploy Cisco products for connection solutions that combine basic, high-performance, integrated, and wireless networking.
Exchange 2010 Upgrade Engineers
Professionals Microsoft Exchange Server 2010 Upgrade
Progent's Microsoft-certified network experts can assist your organization to determine the value of Exchange Server 2010 for your company and can help your IT staff to plan and implement a smooth upgrade to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2007 that will offer fast payback by increasing your workers' efficiency, lowering the cost of equipment and service, simplifying management, and consolidating your key communications technologies.
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