Colorado Springs Offsite Workforce Configuration Advisor
Help Desk Call Center Augmentation and Outsourcing Consultants
Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Colorado Springs company to pick the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns top value. Progent offers services that go from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can help Colorado Springs, Colorado businesses to with any aspect of building a high-functioning remote work environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide switchover to a telecommuter workforce, which might be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online technical support experts combined with enterprise-class ticketing and follow-up software to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or edit their current tickets, enter details, and append screenshots or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service allows you to supplement your current Support Desk organization by sharing responsibilities for Help Desk Call Center support transparently between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a collective support solution based on the number one PSA platform for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can enable your company to deliver world-class desktop support to your at-home workforce, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Colorado Springs, Colorado company, call
An index of content::
After Hours Chief Information Officer Network Consultants
24x7 Microsoft Certified Expert CIO Consulting
Progent can supply small companies with an IT management expert who can act as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you integrate sensible IT products to improve business processes so they match more closely with your business objectives. Your company can develop and implement a well thought out IT strategy without incurring the cost of a full-time Chief Information Officer.
SCVMM 2012 and Windows Server 2012 Support
Online Support VMM Console
Progent can assist businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your business to move from a legacy version of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to enhance and repair your existing SCVMM 2012 ecosystem to make sure you realize the highest possible business value.
24-Hour Windows Hyper-V 2016 Security and Compliance Support and Help
24x7x365 IT Services Windows Server Hyper-V 2016 Shielded VMs
Windows Hyper-V 2016 incorporates key features initially designed for and refined on Azure, one of the world's biggest public clouds. This pedigree significantly enhances the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing security, availability, scale, manageability, dependability and disaster recovery. Progent's Microsoft-certified consultants can help you to evaluate the benefits of Hyper-V 2016 for your organization, set up test environments to confirm the ability of Hyper-V 2016 to run your vital applications, design an efficient network architecture for a cloud-based or hybrid deployment, create and carry out a non-disruptive migration plan, educate your IT administration and support staff, and deliver as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 solution gives you maximum business benefit.
QTS Sacramento Colocation Center Consult
QTS Sacramento Colocation Center Services
The QTS (formerly Herakles) Internet Data Center is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your company is currently using the QTS Sacramento data center as a colocation site or if your business is considering migrating your main or disaster recovery equipment to the Herakles data center, Progent can provide a variety of cost-effective consulting services including data center migration, system deployment and updates, network optimization, comprehensive project management services, virtualization expertise, remote network monitoring, streamlined network administration, application development, disaster recovery solutions, security evaluation, and the support of the Progent Test Lab.
24-7 Network Assessments Desktop VPN
Remote Desktop IT Consulting Services
Progent's remote access and wireless synchronization specialists can assist you to design and configure secure access solutions for remote desktops, notebooks, and smartphones so they integrate tightly with your information network, enabling you to improve the efficiency of your remote workforce.
Compliance Audit WatchGuard Firebox M590 Firewall
WatchGuard Firebox M370 Firewall Information Technology Consulting
Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and manage a WatchGuard Firewall/VPN product that aligns with your network security requirements and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate smoothly to modern WatchGuard firewall solutions.
Windows Cluster Server 2008 Engineer
Failover Clustered Servers Engineer
The clustering feature set incorporated into the Datacenter and Enterprise editions of MS Windows Server 2008 has been radically re-engineered to streamline the deployment, setup, and maintenance of server clusters that offer improved levels of system availability, protection, efficiency, and flexibility. New or enhanced features include automated cluster Validation, revamped configuration and deployment, unified cluster administration, new cluster infrastructure for maximum availability, better security and quorum structure, minimization of failure points, more disk and RAM capacity, and enhancements for multi-site clusters. Progent's consultants can help you assess the business benefits of Windows clustering, design and implement a deployment, educate your IT personnel to manage your cluster environment, deliver ongoing consulting and support services, and create and validate a workplace recovery procedure.
Microsoft Financial Software Support Outsourcing
Microsoft Dynamics GP Network Engineer
Microsoft Dynamics GP allows you to expand and control your company better by delivering easy access to decision-driving data and a rapid ROI. Microsoft Dynamics GP/Great Plains offers important productivity benefits including its ability to expand the reach of your organization, manage your accounting, computerize financial processes, unify processes across your business, improve inventory control, enhance order accuracy, expand sales and minimize turnaround time, and maximize free cash flow. Progent can help you set up and maintain a reliable, safe server and communications infrastructure to support Great Plains, and can offer expert Dynamics GP/Great Plains consultants to help you derive the full benefits of your Microsoft Dynamics GP/Great Plains software.
Remote Support Services Data Center Colo
Remote Technical Support Hosting
Progent's data center support services are intended for businesses with equipment housed at IDCs or data center co-location hosting sites and requiring on-demand on-site assistance at the co-location site plus remote support from Microsoft and Cisco Premier Certified professionals. Progent provides a complete range of data center and data center and co-location support services including system architecture evaluation, Windows and Linux server installation and maintenance, tech support for server and communications networking, design and installation of non-stop systems, defining and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and creating fault tolerant server cluster configurations.
wireless VoIP phones and Meraki APs Network Consultants
Flex 7500 2500 Wireless Controller Technology Consulting Services
Progent's Cisco-certified Wi-Fi integration consultants can assist organizations to deploy, manage, and debug Cisco wireless devices including Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
SCOM 2012 Migration Engineer
On-site Technical Support SCOM 2012 Fabric Monitoring
Progent's Microsoft-certified consulting experts have over a decade of experience planning, implementing, enhancing and repairing System Center Operations Manager environments and can provide companies of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite troubleshooting to assist you to remediate serious issues uncovered by Microsoft SCOM 2012.
Meraki MR45 Access Point Technical Support Services
Outsourcing Meraki Wireless Access Point
Progent's Meraki Wi-Fi AP consultants provide remote and on-premises support to assist businesses of all sizes to design, deploy, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to configure and manage Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco technology including Catalyst and Nexus switches, ASR routers and ASA firewalls to build a seamless network infrastructure that provides identical access, performance, security, manageability and uptime for wired and Wi-Fi users irrespective of their location or computing device.
Exchange SE and Windows Server Core IT Consultant
Exchange SE M365 Integration Support Services
Progent can help your organization in any phase of your upgrade to Microsoft Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Hyper-V; setting up hardware load balancing; configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook.
Integration Services ProSight Reporting Network Infrastructure Management
ProSight Reporting Remote Network Infrastructure Management Configuration
ProSight Reporting is an expanding family of real-time reporting utilities created to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Cisco Prime Infrastructure Online Support Services
Cisco Expert Aironet Wireless AP Online Support Services
Progent's Cisco CCIE wireless network experts offer online or on-premises integration and debugging support to assist you to plan, implement, upgrade, tune, manage and debug Aironet wireless AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi environment with your wired network and cloud-hosted resources to create an enterprise connectivity foundation that is simple to manage and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most efficient selection, location and setup of Aironet Wi-Fi access points to work with your unique office layout, construction, and anticipated network traffic.
Windows Server 2012R2 Security IT Consultant
Top Rated Windows Server 2012R2 Clustering Network Consultant
Progent's Microsoft-certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, create test environments and migration strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support, team, create an enterprise-wide security plan, automate network management, assist with application development, and build and test a DR/BC plan.
SharePoint 2019 and Windows Server Remote Technical Support
Network Engineer SharePoint 2019 Web Parts
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide economical online and on-premises expertise, software development, and technical support services for organizations of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can assist customers design and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud components into a seamless intranet system.
Microsoft SQL Server 2016 Support Services
Microsoft Certified Partner SQL Server Consultants
Progent's Microsoft certified professionals can provide small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that enables the speedy creation of advanced business applications that can give your business a competitive edge. SQL Server provides core support for XML and can query over the Internet and outside the firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT system. Progent can also help you migrate from older versions of SQL Server to Microsoft SQL Server 2005.
VMware Site Recovery Manager Compliance Engineers
VMware Site Recovery Manager Compliance Technology Professional
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Cisco PIX 500 Firewall Migration Technical Support Services
Cisco PIX Firewall Remote Technical Support
Cisco's PIX 500 firewalls have been discontinued and Cisco might not support these legacy devices. Progent still provides technical support for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you assess if you should move up to more current firewall technology available from Cisco. Progent's Cisco-certified experts can help your company plan and implement a cost-effective migration to Cisco ASA 5500-X firewalls following industry best practices.
Dynamics Business Central Troubleshooting
Dynamics NAV MRP Integration
Progent can provide remote and onsite installation, migration, programming, reporting for Microsoft Dynamics 365 Business Central (formerly Dynamivs NAV).
Top Quality Microsoft Teams conference bridges Consultant Services
Microsoft Teams and AAD Consulting Services
Progent can assist your organization to design a migration to Microsoft Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.
Hornetsecurity Altaro VM Backup Disaster Recovery Remote Support
Hornetsecurity Altaro VM Backup and Hyper-V Remote Consulting
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, multi-site, and cloud architectures and also supports low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to assist you to plan, install, optimize and troubleshoot a modern backup and disaster recovery system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup software.
Project Management Test Lab Consultancy
System Pilot Testing Lab Professional
The Progent Test and Training Lab located at the QTS Internet Data Center is available for piloting mission-critical applications, developing efficient system upgrade methodologies, assessing and optimizing performance, planning or validating business continuity strategies, mitigating compatibility problems, and establishing training systems for new technologies. For Progent customers who lack adequate internal resources to assemble proper pilot systems, the lab reduces capital outlay and technical risk while keeping critical network initiatives on schedule.
Exchange Server 2003 Remote Consulting
Microsoft Exchange Engineer
Progent's Microsoft certified support team can help you define and implement an efficient in-place Exchange Server 2003 migration strategy that avoids network disruption, reduces long-term support demands, and makes your Exchange 2003 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your move rapidly and affordably. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and design offerings include assistance with the configuration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business goals.
Double-Take Software Availability Remote Troubleshooting
DoubleTake Carbonite Software Online Technical Support
DoubleTake/Carbonite Software publishes a family of products intended to provide small and midsize businesses a variety of cost-effective solutions for backing up and recovering business-critical applications such as Exchange, SQL, RIM Blackberry, and Microsoft SharePoint. Progent's business continuity planning experts have extensive experience incorporating DoubleTake/Carbonite technology into small business information systems to create a high level of fault tolerance and disaster recovery readiness at an affordable price.
Intrusion Protection Systems Network Security Audit
IPsec VPN Technology Consulting
Progent offers organizations of any size expert support for Intrusion Protection products and IPsec VPN solutions from major firewall and Virtual Private Network security companies such as Palo Alto Networks, WatchGuard, Juniper, Fortinet, and SonicWall. Progent can help you create a detailed security strategy and choose the right technologies from multiple vendors to achieve your security goals while sticking within your budget restraints.
Top Quality .NET Visual Studio Contract Programming
.NET Raspberry Pi Development Companies
Progent's software experts have worked for two decades with .NET tools and the Visual Studio development system and can build or modernize .NET apps rapidly and affordably.
Symantec Firewall Security Companies
Symantec Raptor Security Companies
Progent's Symantec consultants can help you support legacy Symantec firewall and VPN appliances such as the Symantec Raptor and Symantec VelociRaptor family or show you how to upgrade to more recent firewall solutions. Progent can also help you create and implement a complete security strategy that can incorporate firewall/VPN appliances and software, outsourced security and virus protection services, system monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your single source for continuing network support, administration, training, and security consulting.
Cisco ASA and VMware Support and Integration
Cisco ASA 5500-X Firewall Outsourcing
Progent's experienced Cisco IT security consulting professionals provide expert PIX and ASA Firewall consulting services including architecture, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from compact, easy-to-install desktop devices for small and home businesses to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls offer advanced security, performance, and high availability for IT systems of any size. PIX and ASA Firewalls are based on a hardened, specially designed platform, minimizing possible OS-specific security gaps.
ISA 2004 Server Engineer
Computer Consultant Microsoft Proxy Server
Progent's certified ISA Server consultants have long backgrounds configuring ISA Server-based security solutions for information systems with multiple offices, mobile workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can assist your small business in planning and implementing an installation of ISA 2000 Server or ISA Server 2004 that meets your network security needs without overly limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
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