Expanding your remote workforce may have a major effect on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background assisting SMBs to plan, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can help your Colorado Springs organization to select the right tools and follow best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services that go from on demand guidance for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent can help Colorado Springs, Colorado businesses to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Remote Workers
A sudden, enterprise-wide changeover to a from-home workforce, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Call Center with Progent's online Technical Response Center team.
- Progent's Standard Call Desk support services utilize Progent's nationwide team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or edit their current trouble tickets, add information, and append screenshots or attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service allows your business to augment your existing Call Desk staff by splitting delivery of Support Desk support services seamlessly between your regular support personnel and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, go to Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Colorado Springs, Colorado organization, phone 1-800-993-9400 or refer to Contact Progent.