Fort Collins Offsite Workforce Solutions Consulting
Solution Planning, Setup, Management and Troubleshooting Consulting Experts
Expanding your remote workforce may have a major impact on IT architecture, security/compliance, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that support work-from-home employees. Progent can help your Fort Collins organization to select the right technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services that go from on demand guidance for helping you over occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Fort Collins, Colorado businesses to succeed with any facet of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.
Network Infrastructure for Teleworkers
Integrating the physical and software infrastructure required to support a remote workforce can be especially complex if you must manage a mix of personal equipment like PCs and laptops, Internet routers, and Wi-Fi appliances from an assortment of manufacturers and with a variety of OS software and firmware releases. Progent's background providing remote support for both outdated as well as modern technologies in remote office solutions enables you to make efficient use of your available network infrastructure and provides you with ready access to expertise for implement essential upgrades. Services available from Progent to assist your company to create a high-functioning telecommuting ecosystem include:
- Virtual Private Network connectivity allows you to create a secure tunnel for authorized at-home workers to access IT assets situated at your company data center or in the cloud. Progent can help your company to deploy and maintain VPN access between your at-home workforce and your key network resources by providing online VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a broad range of devices such as Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow a telecommuter to view and use a data center PC's desktop. This gives network managers significant control over the digital ecosystem of telecommuters and ensures them a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect home computer networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewalls. Progent offers top-tier online consulting for configuring home routers from all major manufacturers. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting families and visitors, are frequently used by at-home employees to access their router for work. This can create performance as well as security problems. Progent can help businesses to resolve these issues by providing expertise like Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi AP integration assistance.
- Internet access methods affect the performance and reliability of connections between at-home workers and the company data center. Business-critical applications might require redundant Internet access in case the normal connection breaks. Progent offers guidance for picking ISPs, picking appropriate bandwidth and data volume packages, and integrating redundant Internet connections. See Internet access integration services.
VoIP Integration for an At-Home Workforce
Extending the corporate PBX environment to include teleworkers is vital to maintaining a productive at-home workforce. A broad range of cloud-based VoIP platforms are used by small and mid-size businesses to support remote users. Many larger organizations depend on Cisco's current or legacy platforms for VoIP management. Progent can assist organizations of all sizes to design or tune a remote VoIP service that delivers the versatility, transparency and security needed for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to help organizations tune their existing Cisco IP voice environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers enterprise telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed throughout the network. CUCM manages other combined media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified Communications Manager consultants.
- Cisco CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can assist you to support your current CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other legacy VoIP products, visit CallManager consulting services.
- Cisco IP Gateways enable connectivity with public telephony networks and with users working beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN architecture to work with these solutions and provide as-needed configuration and troubleshooting services.
Voice/Video Conferencing for Teleworkers
A wide selection of video conferencing platforms from leading vendors support virtual discussions, video and voice conferencing, chat sessions, and screen/content sharing for both local workers and at-home workers. Many companies use multiple conferencing products to meet the needs of their various partners and customers. Progent's communications experts can assist you to maintain your current voice/video conferencing environment and enhance the experience of your at-home employees.
- Skype for Business is Microsoft's popular communications product that supports presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help you to set up and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for voice/video sessions. For details about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, session recording, plus editing and playback for future reference. For details about Progent's consulting services for Cisco Webex as well as for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with capabilities such as voice/video conferencing, persistent chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and help you to tune your network architecture to host them.
Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office suites, offering a powerful ecosystem of applications that deliver a consistent user experience for sharing information throughout a corporate network and on a broad selection of endpoints. Progent has delivered online consulting support for Microsoft SharePoint and Exchange since their first publication and can assist businesses to deploy these critical collaboration products to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Developed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for delivering its complete range of features. For additional information about Progent's support services for Microsoft Teams, visit planning and deployment expertise for Microsoft Teams.
SharePoint utilizes web sites to allow collaboration and information delivery by providing policy-based access to content, workflow, and tools for searching through company-wide information silos. SharePoint enables you to create secure portals that permits remote workers to view and edit aggregated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, visit SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, go to planning and configuration consulting for Exchange.
OneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. Remote workers can save files to OneDrive, and co-workers anywhere can access them securely through a web browser. Provided with Office 365, OneDrive allows home employees to co-author documents. Revisions created offline are automatically uploaded when you go back online. For information about Progent's support services for Microsoft OneDrive, refer to Microsoft Onedrive integration consulting.
Cloud Integration Services for At-Home Workers
Progent offers affordable remote support for helping businesses to create, maintain and optimize integrated network models that combine internal data centers, at-home workers, branches, and public cloud services. Progent offers expertise for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers resolve issues with public cloud access, authentication, and cybersecurity.
Azure is a popular family of public cloud services that enables you to use IT infrastructure, servers, and key applications running on Microsoft's massive cloud. Microsoft Azure offers over 100 cloud-based services such as hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can assist you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure for remote workers by configuring and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's expertise for Microsoft Azure, go to Microsoft Azure expertise.
Microsoft 365, previously called Office 365, is Microsoft's growing suite of client productivity applications and cloud services available by subscription. Office apps and cloud services are provided in a selection of plans designed for users ranging from individuals and households to major corporations. Progent can provide fast and easy remote access to experts knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to assess the numerous subscription plans offered with Microsoft 365 and configure 365 apps for your at-home workers in a way that delivers maximum business value. For details about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 integration services.
Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of reduced spending for data center infrastructure, simplified management, on-demand scaling, high reliability, and other advantages inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with on-premises deployments of Exchange, allowing you to build hybrid cloud/onsite information systems. Progent's Exchange experts are available for occasional assistance to get you past tough technical bottlenecks and can also provide end-to-end project management outsourcing to ensure your at-home workers have convenient and safe access to your Exchange Online environment. To find out Progent's support services for Exchange Online, see Exchange Online configuration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud arena and is the world's top source of cloud services. Progent offers fast and economical online contact with cloud connectivity consultants who can assist your organization to design, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist you to build a high-availability network model to make sure your employees have a productive computing environment whether they are working from your main office, a branch office, at home, or on the road. For information about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting support.
Google Cloud Platform (GCP) is a popular collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help you to scale your current IT assets with the Google Cloud Platform, and Progent's database experts can help you make your key apps cloud ready so your telecommuters can benefit fully from Google Cloud Platform services. Progent can help you to deploy virtual machines on Google Cloud Compute Engine, design an efficient storage system with GCP Storage, and streamline identity control for teleworkers with Google Cloud Identity services. Progent's experts can also assist your business to use GCP's management technology to control and monitor your Google Cloud environment. For details, visit Google Cloud Platform (GCP) consulting services.
Help Desk Call Center Services for Teleworkers
A fast, enterprise-wide changeover to a telecommuter business model, which might be the result of an epidemic or as an element of a business continuity process, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services leverage Progent's extensive team of remote technical support specialists combined with world-class ticketing and tracking technology to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or edit the status of their active tickets, add information, and upload screenshots and relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Supplemental Service enables you to supplement your existing Help Desk Call Center organization by sharing responsibilities for Call Center support seamlessly between your in-house support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collective support model utilizing the number one professional services automation tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class IT support to your at-home employees, refer to Progent's Support Desk augmentation Services.
Security and Compliance for Telecommuters
Work-from-Home (WFH) staff members typically utilize their personal computing devices and often work in an unsecured physical space. This increases their susceptibility to cyber threats and requires careful deployment of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user training, and the creation of security policies built on best practices. Progent's seasoned roster of IT security solutions experts can help your business to plan, configure and maintain an effective security solution that guards critical information assets in environments that include remote workers.
Firewalls enable you to build a network that can be safely utilized by local users and by at-home workers, mobile users, suppliers, customers, and the public. Next-generation firewall devices permit you to assign and manage appropriate permissions to different groups of users and to scale your network and adjust your security as your business evolves and as cyber threats become increasingly complex. Progent works with both new and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall support services, see firewall support services.
Online Endpoint Security Monitoring makes it easy to track the disparate devices used by at-home workers and either block or identify and mitigate modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is installed on every secured endpoint, watching all activity and utilizing state-of-the-art machine learning from SentinelOne to identify zero-day threats before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the infected device from the corporate network to contain the threat. Because the ProSight ASM software agent is autonomous, endpoints stay secure even when they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, see remote endpoint monitoring for remote workers.
Progent's Duo authentication Services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and enter your password you are asked to confirm who you are via a device that only you have and that is accessed using a separate network channel. A wide selection of out-of-band devices can be utilized for this second form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can assess the vulnerability of your information system to all types of external and internal security attacks for a network that includes remote workers. Progent can run online, automated security inventory scanning for quickly and affordably uncovering a broad range of security gaps that can be surfaced over the Internet. Progent's endpoint security assessment experts, which can be managed by data security professionals with top certifications such as CISM, CISSP, and GIAC, can help your company to evaluate your operations and governance policies and assess your network architecture to enable you to design the highest level of security for your remote workers.
Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that can deliver automated testing of your work-from-home environment as well as your internal and perimeter networks to help you identify, prioritize, fix, and confirm security weaknesses before threat actors can exploit them. Progent can assist you to use NodeZero to carry out comprehensive pentests of your network perimeter and your internal IT infrastructure so you can determine your current security posture. Progent can also assist you to strengthen your existing network security and can help you to plan and implement a cohesive cybersecurity strategy that simplifies management and delivers optimum protection for on-prem, cloud-based, remote, and perimeter IT assets. To find out additional information about Progent's vulnerability analysis solutions powered by on NodeZero's pentest products, refer to Consulting Services for NodeZero's Pentest Platform.
Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper describing key things to concentrate on for securing an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Remote Workers
Data Protection involves backing up and restoring critical data so as to avoid data loss and reduce restoration time in the event of storage system failures resulting from equipment breakdowns, programming glitches, operator mistakes, cyber attack, or any other reason. Dependable data protection strategies can be particularly difficult to design and manage in hybrid networks that combine local data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for an at-home workforce must address diverse types of user-owned endpoints. Progent offers fast online help from consultants knowledgeable about a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and smartphones. Leading backup/restore products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud storage and features granular restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision scenarios that require a temporary switch to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can help you to develop, document and validate a DR/BC plan that includes the process of moving to telecommuting.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager features a unified platform for safeguarding critical data by controlling local, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and applications. Managed endpoint devices can be personally owned or business owned. Network admins managing the enrolled endpoint devices of at-home workers can utilize Intune to deploy and authenticate applications on devices, push patches and certificates, configure policies for accessing data and networks, manage passwords, create VPN tunnels, control how telecommuters share information, establish threat protection, ensure compliance, and delete sensitive information from missing, stolen or decommissioned devices. Intune runs with iOS, Android, Windows, and macOS/OS X endpoints. For information about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to manage the endpoint devices of your telecommuters, go to Intune mobile endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that helps network managers to keep off-premises endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual application delivery technology for identity control, application management, and configuration management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product via a perpetual license. Key features of Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of devices, aggregated reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud products. For information about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Fort Collins, Colorado business, phone
An index of content::
NetDocs and iPhones Consultants
24-7 NetDocuments and Microsoft 365 Consultants
NetDocuments (NetDocs) is a cloud-based document management system designed specifically for legal workflows. Progent offers online access to NetDocuments consultants who can assist your law firm to plan, deploy, manage, tune, or troubleshoot a document management system (DMS) solution based on NetDocs.
Consultants Juniper SSG5 Router
Juniper SSG550M Router Security Firm
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Windows 2019 Setup and Support
Network Consulting Microsoft Windows Server 2022
The sophistication and integration requirements of Microsoft Windows Servers requires a network consulting team with practical experience and broad familiarity with planning and building seamless, end-to-end business technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your business goals. Progent's consulting support can assist you with planning, installing, managing, and troubleshooting Windows Server systems that increase the productivity of your computer system. Progent's consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other clients.
IT Services for Network Service Providers Remote Consulting
24 Hour IT Services for Network Service Providers Integration Support
Progent's Support Program for IT Service Organizations lets you use Progent's consulting experts under your own service brand as a seamless extension of your network consulting staff.
GIAC Security and Compliance Test Consultant
SIEM Security Consultants
GIAC was established in 1999 to validate the knowledge of information technology security experts. GIAC certifications are recognized by businesses and government organizations around the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide support for all of the network security disciplines addressed within GIAC accreditation including evaluating network vulnerability, security incident management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
Remote Monitoring and Reporting Engineer
Remote Monitoring and Reporting Computer Consultants
Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, optimizing and troubleshooting Microsoft SCOM solutions and can provide organizations of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also help you to import and customize System Center 2012 Operations Manager management packs based on best practices for monitoring network fabric as well as both Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite technical support to assist you to remediate critical problems detected by Microsoft SCOM 2012.
Online Troubleshooting Automatic Network Topology Diagrams
Emergency ProSight Infrastructure Monitoring Network Consultants
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues.
ProSight DPS ECHO Hybrid Cloud Backup Services IT Consulting
ProSight ECHO Data Backup and Restore Services Consultancy
ProSight ECHO Data Protection Services from Progent provide small and mid-sized organizations a low-cost end-to-end service for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data.
SQL Server 2019 Standard Remote Support
SQL Server 2019 Machine Learning Server On-site Technical Support
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide affordable remote and on-premises expertise, software development, and technical support services for businesses of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based components into a cohesive intranet system.
Ryuk ransomware hot line Professionals
ransomware hot line Consultants
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to halt the spread of an active ransomware breach. Call 800-462-8800
24/7 Juniper SA700 SSL VPN Security Audits
24x7 Juniper SA Series SSL VPN Security Audits
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Remote Support Windows Server 2016 Disaster Recovery Planning
Windows Server 2016 Hybrid Network Consulting
Progent's certified information technology experts offer Windows Server 2016 migration consulting services to assist businesses of any size to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist your company to assess the business value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.
Consulting Dharma ransomware hot line
Top Quality Avaddon ransomware hot line Technology Professional
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to halt the progress of an ongoing ransomware attack. Call 800-462-8800
UNIX, Windows Engineers
UNIX, Windows Professionals
If your business has a UNIX or Linux environment or a mixed-platform network, Progent's CISA and CISSP-premier consultants can assist your whole enterprise in a broad range of security topics including security administration practices, security design and strategies, connection control systems and methodology, applications development security, business processes security, hardware security, telecommunications, network and Internet security, and disaster recovery planning. CISM and CISSP define the core skills and international standards of knowledge that information security managers are expected to possess. These accreditations offer executive management the confidence that consultants who have achieved their CISM or ISSAP qualification have the background and theory to offer effective security support and consulting services.
SQL Reports
Microsoft Certified SQL 2008 Reporting Services Design Firm
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the fast creation of a new generation of enterprise-class programs that can give your company a significant competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.
Microsoft Partner Small Office Computer Consultant
Microsoft Certified Partner Consultant
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who receive the top customer endorsement and enjoy the closest operational relationship with Microsoft. The understanding, capabilities, and commitment needed to achieve the level of Microsoft Certified Partner benefits Progent's customers by enabling Progent to provide your business more complete technical solutions for your information system.
NinjaOne RMM Network Desktop Monitoring and Reporting Engineer
Remote NinjaOne Server Management Professional
A cornerstone of Progent's NOC is its effective integration of NinjaOne RMM, a cutting-edge remote monitoring and management solution which facilitates automated alerting and streamlined incident response.
macOS Lion Networking Integration Support
24 Hour Specialists Apple Mac Connectivity
Progent's Apple Mac networking engineers can help you with a wide range of system infrastructure issues including network architecture, remote and mobile access, internetwork compatibility, security, and emerging technologies including VoIP and high-speed wireless networking. For business networks based solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent has the experience and size to handle the complexity of planning, integrating, and maintaining a network architecture that is robust, secure, efficient and aligned with your business objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Apple's Xsan storage area network systems. Progent can also give you access to skilled experts to support Cisco routers and switches.
ransomware business recovery Consultancy
Maze ransomware hot line Technology Professional
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to contain the spread of an active ransomware breach. Call 800-462-8800
Microsoft Financial Software Technical Support Services
Dynamics GP Great Plains Software Online Support
Progent's Microsoft certified experts offer a range of consulting services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and business analysis platform based, like all Microsoft financial tools, on the expandable and popular foundation of Microsoft Windows technology. Dynamics GP provides an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to deploy and integrate, and with its segmented design you are able to license only the functions you currently need, with the ability to expand clients and increase functionality in the future. Progent's Microsoft Dynamics GP support engineers can help you deploy, customize and administer the current version of Microsoft Dynamics GP or migrate smoothly from an older release.
Cisco Experts Aironet Wave 2 AP Online Help
CCDP Expert Certified Aironet 700 Access Point Online Help
Progent's Cisco-certified wireless networking experts can assist businesses of any size to plan, implement, manage and troubleshoot Cisco Aironet Wi-Fi AP solutions to provide the performance, coverage, density, scale, security and manageability needed for transparent connectivity between wireless and wired network infrastructure. Progent offers affordable online and onsite consulting services for legacy and new-generation 802.11ac Aironet APs and Progent can help your business design and manage deployments of indoor and outdoor Aironet APs.
New Mexico Outsourcing IT Support
24-Hour West Virginia Small Office IT Consultants
Progent's Technical Response Center provides low-cost national after-hours remote help for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts offer extended hours telephone support and remote direct computer access to isolate and repair technical problems quickly and affordably.
Professionals SQL Server Replication
Outsourced Programming Microsoft T-SQL
Microsoft SQL Server 2005 delivers powerful, standardized tools to computer professionals and network users, lessening the difficulty of designing, integrating, administering, and accessing company data and analytical programs in environments ranging from handheld devices to corporate information networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and broad knowledge in planning and deploying data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
On-site Support SMS Server Upgrade
Support SMS Migration
Progent's Microsoft certified consultants offer small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to deliver important applications rapidly and reliably to specified users, reduce software expense and adhere to licensing agreements by understanding patterns of usage, improve Windows protection by improving your awareness of weak points and by delivering critical updates, manage your mobile workforce through accepted standards independent of connection or geography, and reduce operational costs by efficiently exploiting the management capabilities built into Windows. Progent's SMS consulting professionals can help you use SMS effectively for automated software and application deployment, security patch administration, and asset monitoring management including software and hardware inventory.
24x7 Jabber Troubleshooting Support and Setup
Remote Support Jabber and Exchange
Progent's Cisco Jabber consultants offer remote or onsite expertise to assist organizations of all sizes to design, deploy, manage, update or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers in-depth expertise for the products, technologies and services that make up creating a cohesive Cisco Jabber solution including Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac computers, iOS and Android smartphones, SIP interfaces, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a cohesive collaboration ecosystem.
Juniper J Series Firewall Technical Support Services
Top Juniper J2320 Router Cybersecurity Organization
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
24-Hour .NET C# Coder
.NET VBA Development Group
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development environment and can build or update .NET applications quickly and affordably.
Small Business WAP561 Information Technology Consulting
24/7/365 Small Business 300 Access Point Remote Technical Support
Progent's Cisco-certified wireless integration experts can help organizations to deploy, administer, and troubleshoot Cisco Small Business 100/300/500 Wireless Access Points.
Top Ranked Technology Professional Windows Server 2003
Immediate Microsoft Windows 2003 Online Consulting
The knowledge and experience of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft integration, assures you success in identifying the edition and set up of Windows 2003 Server that matches best with your company's strategy. Progent can also help you with designing, installing, administering and supporting sophisticated information technology applications powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Windows NT.
ransomware removal and recovery Specialists
Egregor ransomware recovery Services
Progent's ransomware consultants can assist you to assess your ransomware defenses, monitor and guard your network, help with negotiating a settlement with a hacker, and restore a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Windows Server Essentials Storage Spaces Consult
Windows Server Essentials and Microsoft 365 Consulting Services
Progent's consultants offer cost-effective remote consulting and technical support for Microsoft Windows Server Essentials. Progent can provide comprehensive project management support so you can plan and execute an efficient move from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Online applications and services.
.NET Framework Developer Firm
.NET IoT Contract Development
Progent's application developers have worked for two decades with .NET tools and the Visual Studio development environment and are able to build or enhance .NET apps quickly and at low cost.
Expert Microsoft Certified Consultant Windows 2012 R2
Award Winning Windows Server 2012 R2 Multitenancy IT Services
Progent's Microsoft-certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your organization, develop test environments and rollout plans, tune your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT management, team, create an enterprise-wide security strategy, streamline network management, help with creating applications, and build and test a DR/BC plan.
Consulting Email Bayesian Analysis
Engineers ProSight Email Security
Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter.
On-site Support Windows 2008 Cluster
Top Quality Failover Clustered Servers Online Help
The cluster feature set incorporated into the high-end editions of Windows Server 2008 is radically re-engineered to streamline the installation, setup, and management of server clusters that offer greater levels of system availability, protection, efficiency, and versatility. New or improved features include cluster Validation, easier setup and deployment, unified cluster administration, new cluster infrastructure for increased availability, better protection and quorum structure, fewer failure points, more storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you evaluate the advantages of failover clusters, design and execute a deployment, train your IT staff to administer your failover clusters, provide ongoing consulting and support services, and create and validate a workplace recovery plan.
Specialists Wireless Link
Small Business Wireless Integration
Progent's wireless engineers can help small businesses design, select, test, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your IT network while offering a degree of protection that matches or excels wireline connections. Progent provides expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to select and deploy the wireless link solutions that match your company requirements.
Cisco and Microsoft Certified Expert Consulting Firm Small Office
Small Business Support Firms
Progent's Microsoft and Cisco premier network engineers can provide advanced help with a wide array of technologies and can deliver that expertise online nationwide or onsite in select cities throughout the country and anywhere in California. Progent provides online help for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that include a combination of Microsoft and UNIX-based platforms. Progent also can provide access to the expertise of Cisco CCIE network engineers for the toughest connectivity problems, as well as the the support of CISSP and CISM-accredited security consultants to assist with high-level security planning and troubleshooting. Progent has provided online network support to businesses in every state in the U.S.
IT Consultants Cisco PIX Firewall
Cisco Security Online Technical Support
Cisco's PIX 500 firewalls have reached end of life and Cisco may no longer offer support these devices. Progent continues to offer technical support for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can in addition help you determine if you should adopt next generation firewall products available from Cisco. Progent's Cisco-certified specialists can help your company plan and implement a smooth upgrade to Cisco ASA 5500-X firewalls following leading practices.
Support NinjaOne Endpoint Monitoring and Reporting
24-Hour NinjaOne Desktop Monitoring and Reporting Online Technical Support
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital devices.
Technology Consulting Services Telecommuter Integration
Telecommuter Services Onsite Technical Support
Progent has two decades of experience helping small and mid-size businesses to plan, implement, tune, administer, and debug IT networks that incorporate telecommuters.
Consult ProSight Private Cloud Hosting Services
Virtual Machine Hosting Consulting Services
Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small or mid-size company's production servers in an environment that delivers the maximum level of dependability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting options are based on proven virtualization architectures that allow small businesses with mixed- platform environments to economize significantly on the expense of capital investments, infrastructure maintenance, and IT administration while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.
SQL 2008 Information Technology Consulting
MCSE Expert Certified Services SQL 2008 Reporting Services
Progent's Microsoft-Premier SQL consultants can provide a range of services to help small and midsize companies to design, deploy, administer, and troubleshoot MS SQL 2008 solutions so that they get the maximum competitive benefit from this advanced RDBM technology. In addition, Progent can provide help with network architecture, enterprise-wide protection, and custom software programming to increase the business benefit of your SQL Server network.
Microsoft Windows 11 Upgrade IT Outsource
Open Now Windows 11 Autopilot Troubleshooting
Progent's Microsoft-certified Windows 11 consultants offer a variety of services for Windows 11 including cloud solutions, mobile device management and synchronization, teleworker access, security and compliance, centralized deployment, and Help Desk support.
MSP360 Desktop Backup Computer Consultants
24/7 MSP360 Ultimate Backup Outsourcing
Progent can assist you to design, deploy and manage a backup plan built around MSP360 Backup software to protect your assets hosted on any leading public cloud. Progent offers monitoring and management to protect against data loss resulting from user mistakes, system glitches, ill-intentioned insiders, and malware assaults such as ransomware.
Engineer Private Cloud Integration
Professionals Private Cloud Solutions
Progent's ProSight Virtual Hosting offers advanced virtual server technology, a state-of-the-art data center, and the technical services of Progent's Microsoft-certified engineering team to provide small businesses with a complete information technology outsourcing alternative that enhances network availability and security, eliminates management distraction, and saves money. With Progent's Private Cloud Hosting, a smaller business can have each of its operating system platforms and critical application servers hosted in a secure and reliable data center on a fast, high-availability virtual machine set up and maintained by Progent's computer support professionals.
Information Risk Evaluation Technology Professional
Best Internal Network Security Inventory Consulting Services
Progent provides small businesses two low-cost security evaluation scanning packages that include, for a preset price, remotely managed inventory scans of your security profile which are analyzed by expert security specialists who assess the results of the remote scan, present objective evaluations of your current network security, and make recommendations for enhancements. Progent has developed two complementary security inventory packages for external and internal scanning that are priced to meet the restricted budgets of small companies while offering enterprise-class assessments of your IT network's vulnerability to attack.
After Hours Apple iPhone and Windows integration Troubleshooting
Mac and Windows Remote Support
Progent's support specialists in Apple OS X and Windows technology can help you combine Mac and Windows computers into cohesive environments with resource sharing and collaboration functionality. Enabling efficient co-existence among a variety of servers and desktops powered by Mac OS and Microsoft Windows requires extensive knowledge of and background with Mac and Microsoft technology. Progent's background in Microsoft and Macintosh service makes it possible to offer world class assistance to companies that rely on these platforms to maintain their strategic edge. Progent can also assist you to integrate Apple's iPhones and iPads with your Windows environment.
Top Ranked CIO Online Help
Part-Time CIO Outsourcing
Progent can supply small businesses with an IT management professional who can function as a part-time CIO. This part-time CIO can offer strategic direction to help you integrate sensible IT products to enhance business processes so they align more closely with your corporate objectives. Your business can develop and install a well thought out IT strategy without absorbing the expense of a full-time senior IT executive.
Specialist Help Desk Sharing
Extended Call Center Help and Support
Progent offers three basic types of Help Desk services : Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts gives your clients convenient access to a reliable support group with extensive experience delivering phone support and remote access troubleshooting for networks based on Microsoft products. Progent's focus is on giving the support Helpdesk a respected reputation as a key contributor to company performance. Progent's target is to fix rather than simply report problems.
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