Plano Work at Home Employees Integration Consulting and Support
Solution Design, Implementation, Administration and Call Center Consultants
Enlarging your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Plano company to pick the right technologies and follow best practices in building and operating a secure virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services ranging from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can assist Plano, Texas organizations to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and centralized management.
Network Infrastructure for Telecommuters
Setting up the physical and software infrastructure required for an at-home workforce can be especially challenging if you must accommodate a mix of personal equipment such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from various vendors and with a mix of operating systems and firmware levels. Progent's experience delivering online support for both outdated and current technologies in remote office venues allows you to make cost-effective use of your available infrastructure and offers ready access to expertise for implement necessary upgrades. Services offered by Progent to assist you to create a high-functioning telecommuting infrastructure include:
- VPN connectivity makes it possible to create a secure connection for authenticated at-home employees to use IT resources located at your corporate datacenter or in a public cloud. Progent can assist you to configure and maintain VPN access between your at-home workforce and your key network resources by providing remote VPN integration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to utilize Cisco's AnyConnect client software for secure VPN tunneling for a broad range of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable a teleworker to see and use a remote computer's desktop. This technology provides network managers significant control over the computing ecosystem of telecommuters and ensures remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect at-home computer networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewalls. Progent can provide expert online consulting for integrating home routers from a variety of vendors. See router integration services from Cisco-certified consultants.
- Home Wireless networks, typically shared by the whole family and guests, are commonly used by telecommuters to access their Internet router for work. This can create throughput and security problems. Progent can assist businesses to resolve these issues by providing services that include Aironet integration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi WiFi AP setup assistance.
- Internet access methods affect the performance and availability of connections between at-home workers and the corporate data center. Business-critical applications may require redundant Internet connections in case the primary connection fails. Progent offers guidance for identifying Internet service providers, choosing appropriate bandwidth and data volume packages, and integrating fault-tolerant Internet connections. Refer to Internet connectivity integration services.
IP Voice Solutions for Teleworkers
Extending the company PBX environment to accommodate remote users is critical to supporting a productive work-at-home solution. A broad range of cloud-centric digital PBX products are used by small and mid-size businesses to support telecommuters. Many larger organizations rely on Cisco's modern or legacy products for IP voice solutions. Progent can help organizations of any size to design or maintain a remote VoIP service that provides the versatility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist businesses optimize their current Cisco VoIP environments to support a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media software deployed across the network. Unified Communications Manager manages additional combined media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, visit CUCM consultants.
- CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can help your company to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, see Cisco CallManager consulting services.
- Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to work with these solutions and deliver as-needed integration and debugging services.
Video Conferencing for Teleworkers
A broad selection of voice/video conferencing products from major vendors enable virtual discussions, video and voice conferencing, chat, and screen/content sharing for both onsite users and teleworkers. Many organizations use a mix of conferencing products to meet the needs of their various partners and clients. Progent can help you to maintain your current conferencing ecosystem and enhance the productivity of your at-home workforce.
- Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, IM, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can help your company to set up and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's group video calling app for iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for voice/video calls. For details about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. For details about Progent's support expertise for Cisco Webex and for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and information with capabilities such as voice/video calling, persistent chat, plus file sharing. For details about Progent's support services for Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these conferencing platforms and help you to tune your WAN architecture to run them.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, providing a rich environment of applications that create a consistent user interface for exchanging information throughout a corporate network and on a wide range of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange since their initial releases and can help your company to deploy these flagship collaboration platforms to maximize the productivity of your at-home workers.
SharePoint utilizes web entities to promote collaboration and information delivery by offering policy-based delivery of data, business processes, and tools for searching through company-wide business data. SharePoint allows you to build protected web portals that enables at-home workforce to see and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To learn about Progent's SharePoint support services, visit SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, refer to integration expertise for Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home workers can save files to the OneDrive service, and co-workers anywhere can share them safely via a browser. Provided with Office and Microsoft 365, OneDrive allows home employees to co-author documents. Edits made offline are synced when you reconnect to the Internet. To find out about Progent's support services for OneDrive, refer to Microsoft Onedrive integration consulting.
Cloud Integration Services for Telecommuters
Progent offers advanced online support for enabling businesses to create, manage and troubleshoot cohesive hybrid network models that incorporate internal data centers, remote workers, branch offices, plus public cloud resources. Progent can provide expertise for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help teleworkers resolve problems with cloud access, authentication, and security.
Azure is a leading family of cloud services that enables you to use IT infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Azure offers more than 100 cloud-based services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and plan data backup and restore systems with Azure Backup. Progent can also help you establish secure access to Azure services for remote workers by setting up and debugging firewalls and VPN tunnels. For information about Progent's support services for Azure, see Microsoft Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's popular family of client productivity applications and cloud-based services offered on a subscription basis. Office applications and cloud services are provided in a selection of bundles intended for customers ranging from individuals and households to large corporations. Progent can provide quick and affordable online contact with experts familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your telecommuters to achieve top business value. To find out about Progent's consulting expertise for Microsoft 365, see Microsoft 365 integration support.
Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced costs for physical infrastructure, easier management, on-demand scaling, high availability, and additional benefits associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, allowing you to build hybrid cloud/onsite information systems. Progent's Exchange consultants can provide occasional help to get you past tough technical bottlenecks and also offer comprehensive project management outsourcing to make sure your remote workers have easy and safe access to your Exchange Online deployment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, go to Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the world's top source of cloud-based services. Progent offers quick and economical online access to cloud connectivity consultants who can help your business to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist you to build a high-uptime network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your headquarters, a branch office, at home, or on the road. For details about Progent's consulting services for Amazon AWS, refer to Amazon AWS integration support.
Google Cloud Platform is a leading suite of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to scale your existing IT resources with the Google Cloud, and Progent's database experts can help you make your critical apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can help your business to deploy VMs on GCP Compute Engine, design a cost-effective storage solution with GCP Storage services, and simplify identity control for telecommuters with Google Cloud Identity services. Progent's experts can also assist you to use GCP's management technology to control and track your Google Cloud environment. To find out, go to Google Cloud Platform (GCP) integration services.
Help Desk Services for Teleworkers
A fast, company-wide changeover to a from-home workforce, which could be driven by an epidemic or as part of a business continuity process, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online IT support experts along with world-class ticketing and tracking technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or revise the status of their current trouble tickets, add details, and append screenshots or attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Augmentation Service allows your business to expand your existing Help Desk Call Center team by sharing delivery of Call Center support services transparently between your in-house IT support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collaborative support model based on the leading PSA tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your business to deliver world-class desktop support to your from-home workers, refer to Progent's Help Desk Call Center augmentation Services.
Security for Teleworkers
At-home employees typically use their personal computing devices and often operate in an unsecured physical space. This increases their susceptibility to cyber threats and requires careful configuration of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, intensive user education, and the development of security policies based on best practices. Progent's seasoned roster of data security support experts can help you to plan, deploy and maintain a compliant security solution that guards vital IT assets in environments that include telecommuters.
Firewalls enable you to build a network that can be securely utilized by on-premises users and by teleworkers, mobile workers, suppliers, clients, and other stakeholders. Next-generation firewall appliances allow you to configure and control appropriate access rights to different classes of users and to scale your IT network and modify your cybersecurity posture as your business evolves and as cyber threats become increasingly complex. Progent works with both current and older security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall support expertise, visit firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it easy to watch over the various computers used by an at-home workforce and either block or spot and mitigate the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight agent is installed on each protected endpoint device, monitoring all activity and utilizing state-of-the-art AI technology from SentinelOne to detect new attacks at inception. When an attack is spotted, ProSight ASM immediately isolates the impacted endpoint from the network to quarantine the threat. Because the ProSight ASM agent is self-contained, endpoints stay protected even if they are not connected to the Internet. To learn more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for telecommuters.
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and give your password you are requested to confirm your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used as this added form of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can assess the exposure of your network to all classes of outside and internal security attacks for a network that incorporates at-home workers. Progent can deploy online, automated cybersecurity inventory software for rapidly and economically detecting a wide variety of security weaknesses that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be provided by data security professionals with top certifications such as CISM, CISSP, and GIAC, can help your company to audit your procedures and policies and assess your IT architecture to enable you to implement the highest level of protection for your telecommuters.
Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about critical areas to focus on for protecting an IT environment that incorporates telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
Data Protection covers saving and restoring vital data in order to avoid data loss and reduce restoration time and effort in case of storage system failures due to equipment issues, programming glitches, user mistakes, malware, or any other reason. Reliable data protection solutions can be particularly challenging to design and manage in hybrid networks that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for an at-home workforce must address diverse types of personally owned endpoints. Progent can provide fast online access to experts familiar with a broad array of platforms for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/restore solutions supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up resources spread throughout a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and includes fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity plans commonly anticipate circumstances that require a temporary changeover to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity specialists can assist you to produce, document and validate a DR/BC strategy that addresses the logistics of switching to telecommuting.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager offers a unified environment for protecting critical information by controlling local, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and software. Managed endpoint computers can be personally owned or company owned. IT administrators managing the endpoint computers of telecommuters can utilize Intune to deploy and authenticate applications on devices, push patches and certificates, set up policies for accessing information and networks, set passwords, establish VPN connections, control how home-based workers share information, set up threat protection, verify security compliance, and wipe sensitive data from lost, stolen or decommissioned devices. Intune runs with iOS, Google Android, Windows, and macOS endpoints. For information about Microsoft Intune and to find out how Progent can help your company to use this platform to administer the endpoint devices of your at-home workforce, go to Intune mobile endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network administrators to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual application delivery platform for authorization control, app management, and setup management of endpoint devices. Workspace ONE runs with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Top capabilities of Workspace ONE include rapid remote deployment of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated reporting and analytics, an email encryption gateway, and integration with Microsoft apps and cloud-based products. For information about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Plano, Texas organization, call
An index of content::
client credential management Engineer
IP address management Consultant Services
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of the time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it.
Consult Microsoft Access RDP
Microsoft Access RDP Technology Professional
Progent offers cost-effective remote support for all editions of Office Access including Access desktop and Access Web App and can provide expert help for application development, database migration, performance tuning, BI reporting, and maintenance. Progent also offers tailored online training for Access application development and database management.
Cisco CCIE Online Network Installations
Emergency Cisco Access Point Systems Consultant
Progent offers rapid online support from Cisco-certified CCIE network infrastructure experts. Progent's CCIE consultants can connect to your network via powerful remote support utilities to deliver fast and affordable analysis and repair of critical network issues.
24/7 Juniper SRX210 Router Cybersecurity Organization
Juniper SRX Firewall Technology Consulting
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Engineers Ryuk ransomware cleanup
ransomware cryptoworm recovery Specialist
Progent's seasoned ransomware recovery consultants can assist your business to restore a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Urgent Technology Consulting Meraki MR32 Access Point
Integration Services Meraki 802.11ac AP
Progent's Cisco-certified Wi-Fi networking experts offer remote and onsite consulting and support services to assist you to plan, configure, manage, tune, and repair wireless deployments that utilize Cisco's Meraki access points. Progent can also assist your organization to plan and deploy hybrid environments that combine on-premises and cloud-based services and that deliver easy access, enhanced protection, unified management, and dependable operation for all your mobile and desktop devices.
Configuration Solaris
Solaris Consultancy
Progent's UNIX platform support services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise offers you a convenient one-stop consulting firm to help you create and maintain a secure and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.
NetApp MetroCluster Synchronous Replication Specialists
NetApp MetroCluster Troubleshooting Consultants
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering along with synchronous replication to deliver rapid, zero data loss disaster recovery between datacenters that are up to 185 miles (300km) apart. Progent's roster of seasoned IT experts can assist your business to design, configure, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that meets your technical requirements and budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by delivering help with procedures such as assigning disk pools, arranging plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker, designing a configuration replication network, and testing your MetroCluster disaster recovery system to verify adherence with information assurance standards and government mandates.
Dynamics 365 Business Central Application Consultants
Microsoft Dynamics Business Central Applications Consultant
Microsoft Dynamics Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers small and midsize businesses a unified soultions for financials, inventory control, operations, project management, procurement, sales, demand forecasting, and business analytics. Progent's Dynamics Business Central experts can help company to manage your legacy Dynamics NAV system or upgrade smoothly to a cloud-based, on-premises, or hybrid deployment model.
Software patch management services Consulting
Emergency Communications device patch management Consultant
Progent's managed services for software/firmware update management offer businesses of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your servers, peripherals {like scanners, network infrastructure appliances such as switches and Wi-Fi access points, and Internet-of-Things devices such as sensors and health monitors.
Network Engineer Unified Messaging
Online Support Unified Mobility Connect
Cisco Unified Communications Manager, originally named CallManager, functions as the heart of Cisco's collaboration platform. Cisco Unified Communications Manager and Unified CM Express provide an advanced IP-PBX by integrating tightly with unified messaging apps such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's Cisco-certified consultants offer effective and affordable remote and onsite support to help organizations of any size to create and administer Unified CM environments by providing Cisco Unified Communications Manager configuration and technical support services that add optimum productivity. Progent's consultants can assist with any facet of Unified CM configuration and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, installing ISR routers with CUBE support, designing UCS server clustering systems for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.
Entourage Setup and Support
Top Quality Technical Support Macintosh and Exchange
Exchange Servers and Macintosh workstations can work together efficiently. Progent's Apple and Microsoft premier experts can show you how to set up Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with teammates who run Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can collaborate, enabling Mac users to get and send messages, search the Exchange global address list, import addresses, sync up calendars, and invite people to meetings with your Exchange account. Progent will verify that your Exchange Server is appropriately set up and that LDAP and Outlook Web Access are working. Progent also can provide specialized onsite Entourage education.
Emergency Support Desk Sharing IT Consultants
Service Desk Sharing Engineer
Progent's Microsoft certified Consultants offer several ways to help medium-size and large businesses create an efficient and productive internal Network Support Helpdesk. Progent's consulting services include ROI evaluation, process study and enhancement, management reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Deployment Support Services help businesses sift through the numerous top level Help Desk application programs on the market and determine what products might be too costly, miss key functions, or align poorly with your company's business goals. Progent also offers short-term staffing for companies who need to reinforce their internal Help Desk staff for special tasks or to substitute for absent or incapacitated personnel.
ProSight Private Cloud Services Consulting
ProSight Virtual Hosting Consulting Services
Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small or mid-size organization's production servers in a solution that delivers the maximum level of availability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting options are based upon mature virtualization architectures that enable small businesses with multi- platform IT systems to save significantly on the costs of capital equipment, system maintenance, and IT management while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility.
Linux Phone-based Information Technology Outsourcing Firm
Linux Online Network Companies
Progent offers nationwide online help and consulting services for businesses who operate networks powered by variants of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows products. Remote IT help offers maximum return for your information technology budget by extending client productivity and shortening the time charged for network repair services. Sophisticated remote support utilities and skilled technicians and engineers combine to enable Progent to handle most network problems without squandering time and expense by traveling to your location. In most of cases your IT issues can be dealt with by telephone or via a combination of telephone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA and CISM premier security specialists to assist with the most difficult network issues.
System Center 2016 Service Manager Technical Support
Remote Support System Center 2016 and VMware Integration
Progent has over a decade of background integrating, maintaining and troubleshooting the key platforms that make up System Center and can assist your organization to design, install, support, and fix your System Center ecosystem to optimize the availability and performance of your critical IT resources across multiple Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent can help your organization to migrate to the latest version of System Center from an older one or from a third-party datacenter management platform to provide the advantages of enterprise-class provisioning, management automation, security, plus infrastructure and critical application performance monitoring.
Microsoft Certified Expert SCOM 2012 Management Packs Onsite Technical Support
System Center OpsMgr 2012 Support
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, optimizing and fixing SCOM solutions and can provide organizations of any size expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability required to watch over your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric as well as Microsoft and third-party applications and services. In addition, Progent can deliver responsive remote or on-premises technical support to help you to fix serious issues uncovered by Microsoft SCOM 2012.
On-site Technical Support SQL Server
Microsoft SQL Server 2016 Integration Services
Progent’s Microsoft certified professionals can offer small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the speedy creation of advanced business applications that can give your business a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the corporate firewall. In addition to providing expertise, support and troubleshooting services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information network. Progent can also help you migrate from older versions of Microsoft SQL Server to SQL Server 2005.
Project Planning Consult
Project Design Tuning Professionals
For enterprise project management support, Progent offers access to senior information technology professionals with decades of background in IT management, program development, and business process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide project management skills to assist enterprise clients follow leading practices to make sure development or deployment projects are successfully completed on time and within budget.
Word 2016 Server Support
Excel Sparklines Migration Consultants
Progent's certified Office and Microsoft 365 consultants can help businesses of any size to incorporate Microsoft Office desktop and Microsoft 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a seamless productivity solution that provides quick ROI and promotes improved business results. Progent can help your company to interface Office or Microsoft 365 apps with one another and with other key Microsoft platforms including SharePoint, Exchange Server and SQL Server running locally or in the cloud. Progent's consultants can also assist you to fix compatibility problems with different versions of Microsoft Office and can provide live online training to individual users or groups.
WatchGuard Firebox M270 Firewall Security Audit Services
WatchGuard Firewall Firewall Audit
Progent provides support expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can assist you to maintain outdated WatchGuard firewalls or migrate smoothly to modern WatchGuard firewall solutions.
iPhone patch management Consultant Services
Technology Professional Endpoint patch management
Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, endpoint devices printers, infrastructure appliances such as routers and Wi-Fi access points, and IoT devices like alarms and health monitors.
SQL Server 2017 Data Mining Consulting Services
Microsoft Expert SQL Server 2017 Always On Technical Support
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to plan and implement an efficient migration of your databases and applications to any network model including on-premises, cloud-based, or hybrid. Progent's consultants offer online or on-premises support ranging from on-demand design assessment or debugging to comprehensive project management to ensure your SQL Server 2017 project is carried out on schedule and on budget.
Problem Escalation Through Teamwork Computer Networking
Problem Escalation Through Teamwork Computer Support Companies
Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the front lines of network support, executing a broad variety of IT tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices that are combined into shared leading practices training that Progent teaches its consulting team. This means that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to fix real-world IT problems efficiently.
Envisioning Phase: Requirements Definition Computer Consulting Firms
Enterprise Services Project Methodology Providers
When conducting consulting projects for corporate customers, Progent follows a phased methodology based on specified milestones in order to achieve financial, scheduling and engineering targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management standards derived from the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design proposals, pilots, design adjustments, and expert implementation. All facets are recorded to provide a comprehensive summary of technical services performed and to help in downstream network maintenance.
Juniper NetScreen 5400 Firewall Consultant
Firewall Configure Juniper Firewall/VPN
Progent's Juniper-certified NetScreen consultants can assist you to configure and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen products to more current Juniper technologies, and repair network infrastructure issues in all-Juniper or mixed-technology environments.
Catalyst 9130AX Access Point Online Help
Cisco Certified Experts Computer Consulting Catalyst 802.11ax AP Migration
Progent's Cisco-certified Catalyst 802.11ax Wireless Access Point consultants offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points.
Microsoft Certified Partner System Center 2016 and Office 365 Integration Professional
System Center 2016 and Windows 10 Integration IT Consultants
System Center 2016 provides important improvements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; unified management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
MS CRM Support and Integration
Technology Consulting Services CRM
Microsoft CRM helps small businesses nurture positive customer relationships. Integrated Sales and Customer Service modules allow employees to share data to help promote sales success and deliver steady, effective customer service. Progent can configure the most sensible network infrastructure, including mobile wireless access, to support MS CRM, and Progent's Experts Team can provide your company with a certified MSCRM professional who can show you how to combine Microsoft CRM with your marketing or customer support data.
Palo Alto Networks PAN-OS Security Consulting
Palo Alto Networks PA-220 Series Firewalls Evaluation
Progent's Palo Alto Networks firewall experts can help you select, configure, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation cybersecurity environment that spans your on-premises and cloud resources and guards all users at any location with any device.
Support and Integration Exchange Online Archiving
Exchange Online Archiving Onsite Technical Support
Microsoft allows you to create transparent hybrid ecosystems that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have specific Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can provide as-needed support to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is carried out on schedule and on budget.
Microsoft Office Word Specialist
Office Word debugging Consulting Services
Progent's Office Word and Microsoft 365 Word consultants can provide a broad range of economical remote consulting services to help your organization to maintain your legacy Microsoft Office Word environment or help you to move to a current version of Microsoft Office Word. Support available from Progent's experts include VBA programming, isolating and fixing compatibility issues between various releases of Word, interfacing Word with other Office apps such as Excel and Microsoft Outlook or with third-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, smart phone and tablet integration, and online training classes customized for individuals or groups.
Computer Consultant Microsoft 365 Migration
Office 365 Outlook Integration Troubleshooting
Microsoft 365, formerly called Office 365, is Microsoft's growing family of client productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 applications and cloud-based services are offered in an array of product bundles targeted at customers ranging from students and home offices to global enterprises. Progent offers fast and easy remote access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Android platforms. Progent can assist your business to evaluate the wealth of subscription options offered with Microsoft 365 and integrate your information network with Microsoft 365 in a way that delivers top business value. Progent supports multi-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also help your business to create and maintain hybrid solutions that seamlessly integrate local and cloud-based products and services.
Catalyst MPLS Remote Support Services
Network Engineer Catalyst 3650 Switch
Progent's Cisco-certified CCIE networking consultants can help organization to set up, manage, upgrade, optimize and troubleshoot Cisco Catalyst switches. Progent can also assist your business to enhance the security of Catalyst switches and move efficiently from outdated switches to current models.
Engineer Exchange Online Archiving
Hybrid Microsoft 365 integration Network Consultants
Microsoft has made a strong effort to enable transparent hybrid environments that combine Microsoft 365 Exchange Online and local Exchange systems. This permits you to have certain Exchange mailboxes located at your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any facet of designing, integrating and debugging your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can deliver as-needed expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid {Microsoft 365 Exchange solution is successfully completed on time and within budget.
Windows 2000 Configuration
Support Outsourcing Microsoft Windows 2000
Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the functionality of your existing Windows 2K Servers and can streamline network administration, provide technical support and repair, and strengthen security. Progent can also show you how to create, justify, and execute a strategy to upgrade from Windows Server 2000 to Windows Server 2003. Progent is experienced in designing pilot programs to reduce the technical risk associated with moving to Windows Server 2003 by uncovering potential hardware and application compatibility problems.
Consulting Services Offsite Workforce VoIP
Offsite Employees VoIP Consultant
Progent can help small and medium-size organizations to set up VoIP platforms to give their at-home workers the advantage of virtual access to the company phone infrastructure.
Non-stop Load Balancing Technology Consulting Services
High Availability Load Balancing Troubleshooting
Progent provides high availability load balancing support that addresses system load balancing, load balanced applications, network backbone routing, and content dispatching technology including F5 Networks 3DNS. High availability load balancing technologies for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks 3-DNS.
CCIE Expert Certified ASA 5500 Firewalls IT Consultant
On-site Support Cisco Firewall and IPS
Progent's Cisco CCIE-certified networking consultants can assist you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, administer, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
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