Tucson Remote Workers Connectivity Consulting Partner
System Planning, Setup, Administration and Call Center Consultants
Enlarging your remote workforce can have a major impact on IT architecture, cybersecurity, and corporate processes. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Tucson organization to pick the appropriate tools and adhere to best practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and delivers top value. Progent can provide services that go from as-needed guidance for helping you over occasional IT roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent can help Tucson, Arizona organizations to with any facet of creating a high-functioning work-from-home environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, data security, data protection solutions, and centralized management.
Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed to support a remote work environment can be especially challenging if you must manage a combination of personal hardware such as PCs and notebooks, routers, and wireless APs from various manufacturers and with a mix of operating systems and firmware releases. Progent's background delivering remote support for both outdated and modern technologies in virtual office solutions allows you to make efficient use of your available network infrastructure and offers fast access to expertise for making necessary upgrades. Support services available from Progent to help you to implement a productive telecommuting infrastructure include:
- Virtual Private Network technology allows you to establish a secure connection for authenticated remote employees to use IT assets situated at your corporate data center or in the cloud. Progent can help your company to deploy and manage VPN access between your teleworkers and your key IT resources by providing remote VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can help your remote workers to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a broad selection of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure products allow an at-home worker to view and use a data center computer's desktop. This provides network managers significant control over the digital ecosystem of at-home employees and ensures remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect home networks to the Internet and support VPN connections, local wireless connectivity, and firewalls. Progent can provide expert remote support for setting up home routers from a variety of vendors. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, often supporting an entire household and guests, are commonly utilized by at-home employees to connect to their Internet router for work. This can cause performance and cybersecurity issues. Progent can assist businesses to mitigate these problems by delivering expertise like Aironet configuration consulting, Cisco Meraki wireless installation consulting, and Ubiquiti wireless access point setup help.
- Internet access methods affect the performance and availability of connections between telecommuters and the company network. Line-of-business processes may demand redundant Internet connections in the event the primary connection fails. Progent can provide expertise for selecting ISPs, choosing appropriate service bundles, and configuring redundant Internet access. See Internet access integration services.
IP Voice Integration for At-Home Workers
Extending the company PBX system to accommodate teleworkers is critical to supporting an effective work-at-home solution. A variety of cloud-based digital PBX platforms are used by SMBs to server teleworkers. Many larger organizations depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can assist businesses of all sizes to design or maintain a telecommuter IP voice environment that delivers the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations optimize their existing Cisco IP voice systems to support a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) delivers enterprise telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia applications used across the network. Unified Communications Manager manages other mixed media services like messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified Communications Manager consultants.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to support your existing CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other early IP voice products, visit Cisco CallManager consulting.
- Cisco IP Gateways provide integration with public telephony networks and with clients working beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to work with these solutions and provide on-demand integration and debugging expertise.
Voice/Video Conferencing for Remote Workers
A wide selection of video conferencing platforms from major technology companies support online discussions, video conferencing, chat, and screen sharing for both local workers and teleworkers. Many organizations utilize multiple conferencing products to meet the needs of their different partners and clients. Progent's communications experts can help you to manage your current voice/video conferencing ecosystem and enhance the experience of your remote employees.
- Skype for Business is Microsoft's popular unified communications product that enables real-time presence, instant messaging, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can help you to deploy and manage Skype for Business client software to accommodate your remote workforce. To learn more about Progent's support services for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 concurrent users for voice/video calls. For details about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus editing and playback for future reference and training. To learn more about Progent's support services for Cisco Webex and for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities such as voice/video conferencing, threaded chat, plus file sharing. For details about Progent's consulting expertise for Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these conferencing platforms and assist you to tune your WAN infrastructure to run them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office families, offering a rich environment of applications that create a consistent user experience for sharing information throughout a corporate network and on a wide selection of endpoints. Progent has delivered remote consulting services for SharePoint and Exchange since their original releases and can help businesses to tune these flagship collaboration products to optimize the effectiveness of your remote workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Developed as a substitute for Skype for Business Online, Microsoft Teams can support chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, plus file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for delivering its full range of capabilities. For additional information about Progent's support services for Microsoft Teams, see solution design and deployment consulting for Microsoft Teams and Teams Premium.
SharePoint uses web sites to facilitate collaboration and knowledge delivery by offering policy-based delivery of content, workflow, and utilities for searching through enterprise-wide information silos. SharePoint enables you to create secure web portals that permits remote workers to see and update consolidated business intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint expertise, refer to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, go to planning and configuration expertise for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. At-home workers can save files to OneDrive, and colleagues anywhere can access them safely via a web browser. Included with Microsoft 365, OneDrive enables remote employees to co-edit documents. Edits created offline are uploaded when you go back online. For information about Progent's consulting services for Microsoft OneDrive, see Onedrive configuration consulting.
Public Cloud Integration for At-Home Workers
Progent offers affordable remote support for enabling businesses to build, maintain and troubleshoot integrated network architectures that include internal data centers, at-home workers, branches, plus public cloud resources. Progent offers expertise for all types of public cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters fix problems with cloud access, authentication, and cybersecurity.
Azure is a popular platform for public cloud services that allows you to utilize infrastructure, servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure features more than 100 services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure services for remote workers by configuring and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's support services for Azure, refer to Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity software and cloud-based services available on a subscription basis. Office apps and cloud services are provided in a selection of plans designed for users ranging from students and small offices to major corporations. Progent offers quick and easy remote access to experts knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help you to evaluate the various subscription plans offered with Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers maximum business value. For information about Progent's support services for Microsoft 365, see Microsoft 365 consulting support.
Microsoft 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of reduced spending for physical infrastructure, easier management, dynamic scaling, high reliability, and other benefits associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with local deployments of Exchange, allowing customers to build hybrid cloud/onsite information systems. Progent's Exchange experts can provide as-needed help to get you through challenging technical roadblocks and also offer comprehensive project management outsourcing to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online environment. For information Progent's support services for Exchange Online, go to Exchange Online integration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud market and is the industry's top source of cloud-based services. Progent can provide fast and affordable online contact with cloud integration consultants who can assist your organization to plan, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to build a high-availability network architecture to make sure your employees have a productive computing environment whether they are working from your headquarters, a remote branch, from home, or on the move. To learn about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting support.
Google Cloud Platform is a leading set of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help you to expand your existing IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your critical apps cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can help you to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage, and streamline identity management for teleworkers with GCP Cloud Identity. Progent's consultants can also help your business to use GCP's unified management tools to administer and monitor your GCP ecosystem. To find out, visit Google Cloud Platform (GCP) integration services.
Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a telecommuter workforce, which might be the result of an epidemic or as a component of a business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's extensive network of online IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their active trouble tickets, add details, and upload screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service allows you to expand your existing Help Desk staff by sharing responsibilities for Support Desk support seamlessly between your regular IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the leading professional services automation tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your business to provide world-class technical support to your from-home workers, see Progent's Call Desk supplementation Services.
Security for Telecommuters
Work-from-Home (WFH) staff members typically use their personal computing devices and often operate in a poorly secured physical environment. This situation multiplies their susceptibility to cyber attacks and calls for judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, intensive end-user education, and the creation of security policies based on leading practices. Progent's seasoned team of data security support experts can assist you to design, deploy and maintain an effective security solution that guards vital information assets in networks that include an at-home workforce.
Firewalls allow you to create a network environment that can be securely utilized by local users and by telecommuters, mobile employees, vendors, customers, and the public. Modern firewall devices permit you to configure and manage appropriate access rights to various classes of users and to scale your IT network and modify your security as your business evolves and as cyber threats become more complex. Progent supports both current and older security devices from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration expertise, go to firewall support expertise.
Remote Endpoint Monitoring makes it possible to track the disparate computers utilized by remote workers and either reject or identify and mitigate modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every secured endpoint, watching all activity and utilizing advanced machine learning from SentinelOne to detect new threats at inception. When a cyberattack is discovered, ProSight ASM immediately isolates the impacted device from the network to contain the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight ASM, visit remote endpoint monitoring for remote workers.
Progent's Duo MFA Managed Services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are asked to verify who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can assess the exposure of your network to all types of external and internal security threats for an environment that includes telecommuters. Progent can deploy online, automated cybersecurity inventory software for quickly and affordably detecting a broad range of security weaknesses that can be surfaced over the Internet. Progent's security assessment consulting services, which can be managed by network security professionals with advanced credentials such as CISM, ISSAP, and GIAC, can assist your business to evaluate your processes and policies and assess your network architecture to enable you to implement top-level protection for your telecommuters.
Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can find, rank, fix, and confirm security vulnerabilities before threat actors can exploit them. Progent can assist you to deploy NodeZero to perform comprehensive penetration tests of your network perimeter and your internal IT infrastructure in order to determine your current security posture. Progent can also assist you to strengthen your network security and can help you to plan and deploy a cohesive cybersecurity ecosystem that streamlines management and provides optimum cyber defense for on-prem, multi-cloud, remote, and perimeter IT resources. To learn additional information about Progent's threat analysis services powered by on NodeZero's pentest products, see Consulting Support for NodeZero's Pentest Products.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper about key areas to focus on for protecting a network that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
Data Protection involves backing up and restoring vital data so as to prevent data loss and minimize restoration time and effort in case of storage system failures resulting from hardware issues, programming hiccups, operator mistakes, cyber attack, or any other reason. Reliable data protection strategies can be particularly challenging to design and maintain in hybrid environments that incorporate in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for teleworkers must address diverse kinds of personally owned endpoint devices. Progent offers fast online access to consultants familiar with a wide array of platforms for protection Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iPads and handhelds. Popular backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and features granular recovery and centralized management.
- Disaster Recovery/Business Continuity strategies often envision circumstances that require a rapid switch to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity planning specialists can assist you to produce, document and test a DR/BC strategy that includes the process of moving to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager offers a unified environment for protecting critical data by controlling onsite, mobile, and home-based endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote computers and applications. Remote endpoint computers can be personally owned or company owned. IT administrators managing the enrolled endpoint devices of telecommuters can utilize Intune to deploy and validate apps on devices, push patches and certificates, configure policies for permission to access data and networks, set passwords, create VPN tunnels, control how home-based workers share data, establish threat protection, ensure security compliance, and wipe sensitive information from missing, stolen or decommissioned devices. Intune works with iOS/iPadOS, Android, Windows, and macOS endpoints. To learn about Intune and to find out how Progent can help your company to use this platform to administer the endpoint devices of your at-home workers, refer to Intune remote device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that helps network managers to keep remote endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual application delivery technology for access control, application management, and setup management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment via a perpetual license. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of new notebooks, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies reporting and analytics, email encryption, and integration with Microsoft applications and cloud services. For information about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Tucson, Arizona business, phone
An index of content::
Professional Cisco Meraki wireless
24 Hour Network Consultants 802.11ax Migration
Progent's Wireless Consulting Services provide a fast, economical way for companies of any size to integrate, manage and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Live Online Windows 8.1 Training Professional
Classes Online Office Outlook
Progent offers live remote instruction for popular client apps and operating systems such as Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8.1. Online instruction offers the advantages of traditional in-person instruction, including immediate communication between students and teachers, but eliminates the costs of travel and the hassle of trying to synchronize the availability of multiple workers. Available to single students or groups of any size, Progent's live online instruction permits the instructor to run the seminar from an online office and the students can be spread across an office or across the the U.S. Virtual training supports proven learning aids such as virtual white boards, electronic hand-raising, and shared applications. Sessions can be brief and personalized to specific subjects or longer in time and wider in coverage.
Postini Services
Technology Consulting Postini
E-Mail Guard is Progent's affordable spam filtering and virus defense managed service that offers small companies world-class protection from spam, viruses, directory harvesting, and other forms of email-borne assaults on computer networks. E-Mail Guard is built on Postini's perimeter management technology, a sophisticated library of web-based spam filtering and antivirus services that stop email assaults before they can penetrate the network firewall. Perimeter Manager also lets administrators monitor and control their e-mail application, irrespective of server vendor, hardware technology, or geographic location.
Solaris with Windows Consultant Services
Support and Integration UNIX with Windows
If your company is producing UNIX or Linux applications on a network that includes Microsoft Windows-based servers, PCs, and office applications, Progent can provide comprehensive network support outsourcing that frees you to focus on your area of strategic know-how while avoiding the continual hassle of maintaining your company information system. By using smart server monitoring and by providing remote and in-person support when your business needs it, Progent represents an affordable alternative for maintaining an IT system that features excellent dependability, security, and efficiency. Progent's developer assistance services feature full-service network support outsourcing, virtual infrastructure, remote and in-person service and repair, 24x7 monitoring, and Help Desk Call Center services.
Check Point NGX VPN Security Consultancy
Check Point Security Gateways Network Security Audit
Progent's Check Point consultants can show you how to choose and deploy Check Point Software Firewall and VPN software and appliances powered by Check Point's technology to provide an economical and effective security solution for your information network. Progent can also show you how to integrate other Check Point products including Check Point ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other vendors and offer a single source for on-going technical support, maintenance, training, and design services.
Remote Live Online Microsoft Access Learn
Top Quality Education Live Online Microsoft Access
Progent's webinar training classes provide small companies the affordability, convenience, and versatility of web-based learning plus the proven training methods of expert instructors who use sophisticated collaboration software to emulate real-time, interactive classrooms. Progent can provide webinar training for key desktop applications including components of Microsoft Office such as Office Excel, Word, PowerPoint, and Project: MS Dynamics accounting and management information solutions such as Microsoft Dynamics GP (Great Plains); plus additional leading desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.
Offsite Managed Backup and Recovery Services Professional
Cloud Backup Security and Compliance Specialists
ProSight ECHO Data Protection Services from Progent offer small and mid-sized organizations a low-cost end-to-end solution for cloud backup/disaster recovery. ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical data.
Windows Server 2019 LEDBAT Integration Support
Windows Server 2019 Live Migration Engineer
Progent's certified Windows Server 2019 experts can help your organization to design and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Windows Server 2019 offers major enhancements in capacity, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and Linux support.
Windows Server 2008 BranchCache Consulting
Microsoft Certified Partner Online Help Windows Server 2008 DirectAccess
Microsoft Windows Server 2008 R2 features high levels of performance, security, availability, scalability, and versatility that accelerate output of on-site, remote, and mobile workers. Progent's Microsoft-certified professionals can provide cost-effective remote consulting, technical support, and education services to help you to design, implement, and manage Microsoft Windows Server 2008 R2 in order to add significant strategic value to your information system.
24-Hour Windows Server 2012R2 upgrade Technology Professional
Setup and Support Windows Server 2012R2 Hyper-V
Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, create test environments and migration plans, tune your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support, staff, create a corporate-wide security strategy, streamline IT administration, assist with application development, and build and test a DR/BC plan.
Award Winning SCCM 2012 Site Hierarchy Design Consultant
Immediate Remote Technical Support SCCM 2012 Migration
Progent can assist you to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy device and application management solution or assist you to modify your current SCCM 2012 environment to accommodate your changing business requirements. Also, Progent can help you to build an infrastructure that takes full advantage of SCCM by delivering advanced consulting support for related Microsoft technologies including ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
CCIE Expert Certified Remote Access Consulting Services
Online Support Services VPN
Cisco's security and remote connectivity solutions for small to medium sized companies offer a full range of easy-to-administer protection products to help protect your wired and wireless information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection systems, and VPN solutions. Progent's expert staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that fit most closely with your corporate objectives.
Microsoft Exchange 2013 Remote Consulting
Exchange 2019 Support and Setup
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and maintaining email systems for businesses in the and across the U.S. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email system features protection, service continuity, easy access for off-site and wireless users, time-saving management utilities, and seamless integration with telecommunications. Progent provides expertise and integration services for Microsoft Exchange 2016 Server, Exchange 2013, Exchange 2010 Server, Exchange 2007, Exchange 2003 Server, and MS Exchange 2000. Progent can also assist small or mid-size companies to upgrade to MS Exchange 2016 or Exchange 2013 Server.
Microsoft Dynamics GP ERP Computer Consultant
Dynamics GP Software Network Consulting
Progent's Microsoft certified experts offer a range of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and ERP solution built, like all Microsoft accounting solutions, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP offers an affordable tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to deploy and configure, and with its segmented approach you can license only the capability you currently require, with the option to expand clients and enlarge functionality when necessary. Progent's Microsoft Dynamics GP support engineers can show you how to deploy, customize and manage the latest release of Microsoft Dynamics GP or migrate smoothly from an earlier version.
Microsoft Windows 10 Configuration Manager Consultancy
Windows 10 Migration IT Support
Progent's Microsoft-certified consulting experts can assist businesses of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Microsoft Windows. Online and on-premises assessment and upgrade support for Windows 10 offered by Progent's consultants include Return on Investment estimates, project management, application compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile management, teleworker connectivity, data and identity security, automated deployment and administration, infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for network management staff and end users, and post-migration technical help.
Microsoft Financial Software Integration
Dynamics GP/Great Plains Support and Integration
Dynamics GP/Great Plains allows you to grow and manage your business more efficiently by delivering easy access to decision-driving information and a rapid return on investment. Dynamics GP/Great Plains confers major business benefits such as its ability to extend the reach of your company, handle your accounting, automate financial processes, standardize processes throughout your company, improve inventory control, enhance order accuracy, expand revenue and minimize lead-time, and maximize cash flow. Progent can show you how to set up and maintain a robust, secure server and network foundation to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains support professionals to help you reap the full advantages of your Microsoft Dynamics GP software.
Top SonicWall NSA 4650 Firewall Secure
SonicWall NSA 3650 Firewall Security Consultant
Progent's SonicWall firewall consultants can help you integrate, maintain, and tune SonicWall firewall/VPN appliances including the current SonicWall TZ, NSa and NSsp Series of firewalls and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection solution and build protection into your business operations.
Technology Consulting NinjaOne Automated Desktop Inventory
ProSight NinjaOne Windows Desktop Management Remote Support
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital assets.
Internal Network Security Scan Consulting Services
Internal Network Security Inventory Engineers
Progent provides small businesses two specially designed security evaluation scanning packages that include, for a set fee, remotely managed inventory scans of your network security profile which are evaluated by certified information security engineers who interpret the results of the remote scan, present objective summaries of your existing network security, and make suggestions for remediation. Progent offers two non-overlapping network security evaluation packages for external and internal security testing that are priced to fit the budgets of small companies while offering enterprise-class evaluations of your network's vulnerability to attack.
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