Expanding your remote workforce can have a major effect on network infrastructure, security, and corporate processes. Progent has 20 years of experience helping SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Tucson organization to pick the right technologies and adhere to leading practices in building and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent offers services that go from on demand expertise for getting you over challenging technical roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can help Tucson, Arizona businesses to with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and streamlined management.

Network Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed for a remote work environment can be particularly complex if you must accommodate a combination of personal hardware such as PCs and laptops, routers, and wireless appliances from different vendors and with a mix of OS software and firmware releases. Progent's background delivering online support for both legacy and modern technologies in remote office venues enables you to make efficient use of your available network infrastructure and offers fast access to top-tire consultants for making necessary upgrades. Support services available from Progent to help your company to create a high-functioning work-at-home ecosystem include:

  • VPN technology makes it possible to create a safe tunnel for authorized at-home employees to access IT resources located at your company datacenter or in the cloud. Progent's consultants can assist you to configure and maintain VPN connections between your at-home workforce and your key IT resources by providing remote VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your remote workers to set up Cisco's AnyConnect client software for safe VPN tunneling for a broad range of endpoint devices such as Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to see and use a data center PC's desktop. This provides IT managers substantial control over the digital ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home networks to the Internet and typically support VPN connections, local Wi-Fi connectivity, and firewalls. Progent offers expert online support for configuring routers from all major vendors. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, typically shared by the whole family and guests, are frequently used by at-home employees to access their Internet router for work. This can create throughput and security issues. Progent can help you to resolve these issues by delivering services like Cisco Aironet integration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti Unifi WiFi access point integration help.
  • Internet connectivity methods affect the speed and availability of connections between telecommuters and the corporate network. Mission-critical processes might demand redundant Internet access in the event the normal connection breaks. Progent can provide expertise for selecting service providers, choosing sensible bandwidth and data volume offerings, and setting up redundant Internet access. See Internet connectivity integration services.

IP Voice Integration for Telecommuters
Expanding the corporate phone system to accommodate remote users is critical to supporting an effective work-at-home solution. A broad range of cloud-centric digital PBX platforms are used by small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's modern or older platforms for VoIP solutions. Progent can assist organizations of any size to design or maintain a remote IP voice service that delivers the flexibility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations tune their current Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media software used across the network. CUCM manages additional combined media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, see Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can help your company to maintain your current CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, visit CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to work with these solutions and provide on-demand configuration and troubleshooting services.

Voice/Video Conferencing for Teleworkers
A wide range of video conferencing products from major technology companies support virtual discussions, video and voice conferencing, chat, and screen/content sharing for both onsite users and telecommuters. Many organizations use multiple conferencing products to meet the needs of their different partners and clients. Progent can help your organization to maintain your existing voice/video conferencing environment and optimize the engagement of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications product that supports presence, instant messaging, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you to configure and maintain Skype for Business clients to accommodate your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling app for iOS, iPadOS, iPod and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for video sessions. To learn more about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference and training. For details about Progent's support services for Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities such as video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these products and help you to optimize your network infrastructure to host them.

Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of applications that create a consistent user interface for sharing information across a corporate network and on a wide selection of endpoint computers. Progent has delivered online consulting support for Microsoft SharePoint and Exchange Server since their original releases and can help businesses to configure these flagship collaboration platforms to optimize the productivity of your remote workforce.

SharePoint Server Deployment Experts for At-Home WorkersSharePoint utilizes web entities to promote collaboration and information sharing by offering policy-driven delivery of content, business processes, and tools for searching through company-wide information silos. SharePoint allows you to create protected web portals that enables at-home workforce to view and edit aggregated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts. For details about Progent's SharePoint consulting services, see SharePoint integration and application development consulting.

Exchange Deployment Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit integration expertise for Microsoft Exchange Server.

Microsoft Onedrive Integration Experts for At-Home WorkersOneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and colleagues anywhere can retrieve them securely through a browser. Included with Office and Microsoft 365, OneDrive enables remote workers to jointly author files. Edits made offline are synced when you reconnect to the Internet. To find out about Progent's consulting services for Microsoft OneDrive, refer to Onedrive configuration consulting.

Cloud Integration Services for Remote Workers
Progent can provide affordable online assistance for helping organizations to build, manage and repair cohesive network models that combine internal data centers, teleworkers, branch offices, and public cloud resources. Progent offers top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters resolve issues with public cloud access, identity, and cybersecurity.

Azure Integration for Remote WorkersMicrosoft Azure is a leading family of public cloud software and services that allows you to utilize infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Azure features more than 100 services services such as hosting for Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also help you create protected access to Azure services for at-home workers by setting up and debugging firewalls and VPN tunnels. For information about Progent's expertise for Azure, see Azure consulting services.

Microsoft 365 Integration for TeleworkersMicrosoft 365, previously branded Office 365, is Microsoft's growing suite of business productivity applications and cloud-based services available on a subscription basis. Office applications and cloud services are marketed in a selection of bundles designed for users ranging from individuals and households to major enterprises. Progent offers fast and affordable online access to experts knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 apps for your teleworkers to achieve top business value. For details about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting support.

Microsoft 365 Exchange Online Integration Services for TeleworkersExchange Online is among the most popular applications in the Microsoft 365 product suite. Exchange Online offers the benefits of lower costs for physical infrastructure, easier management, on-demand scaling, high reliability, and other benefits associated with public clouds. Microsoft has engineered Exchange Online to run seamlessly with local deployments of Exchange, enabling you to create hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide occasional assistance to guide you past tough technical bottlenecks and can also provide end-to-end project management outsourcing to ensure your teleworkers have convenient and safe access to your Exchange Online environment. To find out Progent's expertise for Exchange Online, go to Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration for TelecommutersAmazon AWS is a trailblazer in the public cloud computing arena and is the world's biggest source of cloud services. Progent offers quick and affordable online access to cloud connectivity experts who can assist your organization to plan, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to create a high-availability network model to make sure your employees have a productive computing experience regardless of whether they are working from your main office, a branch office, from home, or on the move. To learn about Progent's consulting services for Amazon AWS, visit Amazon AWS integration expertise.

Google Cloud Integration for TelecommutersGoogle Cloud Platform is a popular set of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help you to expand your current IT assets with the Google Cloud, and Progent's DBA consultants can help you make your mission-critical apps cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can help your business to deploy virtual machines on GCP Compute Engine, plan an efficient storage solution with GCP Storage, and simplify identity management for teleworkers with GCP Cloud Identity. Progent's experts can also help you to utilize GCP's management technology to administer and monitor your Google Cloud ecosystem. To find out, refer to Google Cloud Platform consulting services.

Help Desk Services for Telecommuters
An emergency, company-wide switchover to a teleworker business model, which might be activated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online technical support specialists combined with world-class ticketing and tracking software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise the status of their active trouble tickets, enter details, and append screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service allows you to supplement your current Call Desk staff by splitting responsibilities for Support Desk support services seamlessly between your in-house IT support staff and Progent's extensive team of PC support technicians and subject matter experts. Progent's shared Call Center service uses a collective support solution based on the leading professional services automation tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. For details about how Progent's Call Center Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home employees, refer to Progent's Help Desk supplementation Services.

Cybersecurity for Teleworkers
At-home staff members commonly use their personal computing devices and often work in a poorly secured physical area. This situation increases their susceptibility to cyber attacks and calls for careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive end-user education, and the creation of security policies built on leading practices. Progent's veteran roster of IT security solutions experts can help your business to design, implement and manage a compliant security solution that guards vital IT resources in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network that can be securely utilized by on-premises users and by an at-home workforce, mobile employees, suppliers, customers, and the public. Modern firewall devices permit you to configure and manage appropriate access rights to various groups of users and to scale your network and modify your cybersecurity posture as your business evolves and as cyber threats become increasingly complex. Progent works with both current and legacy security appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration expertise, see firewall configuration and support expertise.

Remote Endpoint Monitoring and Management Services for At-Home WorkersRemote Endpoint Monitoring makes it easy to track the various devices utilized by telecommuters and either block or identify and respond to the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on every protected endpoint, watching all activity and using state-of-the-art machine learning to identify zero-day attacks at inception. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the targeted device from the network to quarantine the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoint devices stay secure even if they are disconnected from the Internet. For details about ProSight Active Security Monitoring, go to remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo authentication service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and enter your password you are requested to confirm your identity on a device that only you have and that uses a separate network channel. A wide selection of devices can be utilized for this added form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register several verification devices. For details about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all types of external and local security attacks for an environment that incorporates telecommuters. Progent can deploy remote, automated security inventory software for quickly and economically detecting a wide variety of security weaknesses that can be surfaced via the Internet. Progent's endpoint security audit experts, which can be managed by data security experts with top credentials including CISM, ISSAP, and GIAC, can help your company to evaluate your processes and policies and assess your network architecture to enable you to implement top-level security for your telecommuters.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper describing critical areas to concentrate on for securing a network that incorporates work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
The field of Data Protection involves saving and recovering critical data in order to prevent data loss and reduce restoration time in the event of storage system failures due to equipment breakdowns, software glitches, human error, cyber attack, or any other reason. Dependable data protection strategies can be especially challenging to architect and manage in hybrid environments that incorporate in-house data centers, cloud resources, and an at-home workforce.

  • Backup/Restore solutions for at-home workers must cover multiple types of user-owned endpoints. Progent offers fast remote help from experts knowledgeable about a wide range of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iPads and handhelds. Leading backup/recovery solutions maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud storage and features granular recovery and centralized management.
  • Disaster Recovery/Business Continuity plans typically anticipate scenarios that call for a temporary switch to an at-home workforce. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can help you to produce, document and test a DR/BC strategy that addresses the process of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager provides a unified platform for safeguarding corporate information by controlling local, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile devices and software. Remote endpoint devices can be personally owned or business owned. IT admins managing the enrolled endpoint devices of at-home workers can use Intune to provision and authenticate apps on devices, push patches and certificates, configure rules for accessing information and resources, set passwords, establish VPN tunnels, control how telecommuters share data, set up threat protection, ensure security compliance, and wipe sensitive information from missing, stolen or decommissioned devices. Intune works with Apple iOS, Google Android, Windows, and macOS/OS X endpoints. To learn about Intune and to find out how Progent can help your company to use this platform to manage the endpoint devices of your telecommuters, refer to Intune remote device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that helps network administrators to keep offsite endpoints current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery platform for authorization control, app management, and setup management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product via a one-time purchase. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, aggregated management reporting and analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud products. To learn about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home environment for your Tucson, Arizona business, call 1-800-993-9400 or visit Contact Progent.