Walnut Creek Teleworkers Connectivity Consulting and Support
Help Desk Call Center Augmentation and Outsourcing Consultants
Enlarging your remote workforce can have a major impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Walnut Creek organization to select the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual solution for teleworkers that facilitates teamwork and delivers top value. Progent can provide services that go from as-needed guidance for getting you past challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.
Progent can help Walnut Creek, California businesses to with any aspect of building a high-performing telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.
Help Desk Support for Remote Workers
A fast, company-wide changeover to a teleworker business model, which could be the result of a pandemic or as an element of a business continuity preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow organizations to outsource or expand their Help Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Support Desk services utilize Progent's extensive network of remote technical support specialists combined with enterprise-class ticketing and tracking technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from help requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or edit the status of their active trouble tickets, enter details, and upload screen captures or relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Supplemental Service allows you to augment your existing Help Desk Call Center team by splitting delivery of Call Desk services seamlessly between your in-house support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support model based on the number one professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can help your company to provide best-in-class IT support to your from-home workers, see Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Walnut Creek, California company, phone
An index of content::
Integration wireless VoIP phones and Meraki APs
wireless IP phone security Consultants
Progent's Wi-Fi VoIP phone configuration consultants can provide remote and on-premises support to help your organization create and administer a Cisco Wi-Fi IP phone solution by providing integration services that can range from debugging the configuration of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.
SQL Server 2014 In-memory OLTP Online Help
Microsoft SQL Server 2014 Integration
SQL Server 2014 includes major enhancements in critical areas such as performance, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works transparently across all types of applications including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises consulting services that include planning, configuration, management, remediation, and application development services to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment.
ISA Server Online Troubleshooting
Microsoft ISA 2004 Server Technical Support
Progent's Microsoft certified professionals provide small and midsize companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can secure your business system from attack by external and internal sources. Forefront TMG and ISA Server perform deep inspection of Internet protocols such as HTTP, which allows these products to detect many attacks that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network security through expert design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help you to configure Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.
Exchange Server 2016 Migration On-site Support
Exchange 2016 Upgrade Planning Online Troubleshooting
Progent can help you in any and all phases of your migration to Microsoft Exchange Server 2016 such as planning HA architecture for a local, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; planning, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
System Center 2016 Disaster Recovery Outsourcing
24x7 Technical Support System Center 2016 and Windows Server 2016
Progent has over two decades of experience configuring, and supporting the key components that make up Microsoft System Center and can help you to plan, deploy, support, and fix your Microsoft System Center ecosystem to optimize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent can assist you to migrate to the current edition of Microsoft System Center from an earlier one or from a third-party datacenter management platform to deliver the benefits of best-in-class deployment, centralized management, security, plus datacenter and critical application performance monitoring.
Remote Consulting Meraki Switch Topology
Meraki MS 200 Series Switch Help and Support
Cisco's Meraki MS family of switches are intended for sites ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online consulting expertise to help you to design and implement a productive network architecture based on Meraki switches, simplify network administration with Meraki's cloud-based management tools, configure policies to maintain compliance, develop and validate a disaster preparedness strategy, and troubleshoot issues associated with any aspect of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a cohesive networking infrastructure.
Network Security Audit Juniper SRX5800 Firewall
Juniper SRX5400 Firewall Security Tech Services
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Microsoft Dynamics GP Support and Setup
Microsoft Expert Services Dynamics GP Customization
Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to create specialized mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting consultants can help you create reports that allow you to analyze your business more thoroughly, transforming uncooked information into valuable understanding of your business.
Microsoft Certified Expert Enterprise Services Project Methodology Outsource IT
Repairing Deploying Phase: Implementation
In performing IT projects for corporate clients, Progent follows a phased methodology driven by defined milestones so as to achieve financial, scheduling and engineering targets while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards derived from the leading practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, test models, design tuning, and expert deployment. All phases are documented to provide a comprehensive summary of technical services delivered and to assist in downstream network support.
Dynamics GP VBA Consultant Services
Dynamics GP Customization Specialist
Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools enable Progent to design custom line-of-business applications and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting consultants can help you create reports that allow you to track your business more thoroughly, transforming uncooked data into useful understanding of your business.
Specialists Ransomware Recovery Readiness Analysis
Ransomware Recovery Readiness Review Professionals
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable and more secure Active Directory implementation. Both options also provide the long-term advantages of state-of-the-art remote network monitoring and management technology. These advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime.
Meraki MR32 Access Point Technology Consulting Services
Computer Consultants Meraki MR34 Access Point
Progent's Meraki wireless AP experts provide remote and on-premises support services to help businesses of all sizes to design, deploy, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and support Cisco's Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive ecosystem that delivers the same connectivity, performance, security compliance, ease of management and uptime for wired and wireless users regardless of their location or computing device.
Cisco Certified Experts WiFi 6/6E Planning Engineer
24x7 WiFi 6/6E Upgrade Consultant Services
Progent can show you how to design, deploy, manage, monitor, and troubleshoot an efficient Wi-Fi LAN infrastructure, recommend sensible components, and integrate wireless access points, bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also show you how to put together a complete wireless network security plan that is well integrated with the security strategy for your entire corporate network.
Offsite Employees Endpoint Security Support
Remote Support Services Teleworker Security
Progent can assist small and medium-size organizations to install network security defense systems and deliver response expertise for remote workers.
Technical Support Aironet 1600 Access Point
Aironet 2700 Access Point Onsite Technical Support
Progent's Cisco CCIE wireless network experts offer online or onsite integration and troubleshooting services to assist you to design, implement, update, tune, manage and troubleshoot Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your wireless environment with your wired network infrastructure and cloud-hosted resources to build an enterprise connectivity foundation that is simple to manage and expand. Progent also offers affordable wireless site surveys to assist you to determine the most efficient selection, location and configuration of Aironet wireless access points to work with your specific workplace layout, building structure, and expected network traffic.
Microsoft LCS Server Professional
Top Live Communications Server Technical Support Services
Microsoft Office Communications Server delivers Instant Messaging and presence in an extensible, world-class package featuring advanced protection, transparent compatibility with popular Microsoft software, an extendable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can realize cost savings and elevated business efficiencies, increased individual productivity, and better IP protection with this simple-to-administer, highly available solution. Effective deployments of Office Communications Server require extensive planning and thought prior to roll out. Progent's Microsoft-authorized professionals can deliver the skill needed to realize all the benefits of Microsoft Office Communications Server across your entire organization.
Network Consultant Windows 2000
Outsourcing Windows 2000 Server
Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the functionality of your current Windows 2000 Servers and can streamline system administration, offer technical support and repair, and strengthen security. Progent can also help you design, rationalize, and implement a plan to migrate from Windows Server 2K to Windows Server 2003. Progent is experienced in setting up test programs to reduce the obstacles associated with moving to Windows Server 2003 by identifying potential hardware and application compatibility issues.
Support and Help 64-bit Upgrade
24x7x365 Consultancy 64-bit Computing
Progent's Microsoft-premier consultants can help your organization to enhance your servers or desktops from 32 to 64 bits. Progent can help your company to calculate the risks and benefits of migrating to 64-bit computing, plan an affordable upgrade strategy that reduces operational disruptions, and offer inexpensive, expert online help to assist your company to configure 64-bit software and applications on your existing hardware.
Exchange Server 2016 Migration Online Support
Microsoft Exchange 2016 Migration Planning Professionals
Progent can help your business in any and all phases of your migration to Exchange Server 2016 including planning high availability system topology for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; determining storage requirements for your VMs, databases and logs; configuring HLB for fault-tolerant client access services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
UNIX with Windows Setup and Support
Windows, UNIX, Solaris Help and Support
If your company is developing UNIX or Linux software on a network that has Microsoft Windows-based servers, desktops, and office productivity products, Progent offers full-service network support outsourcing that frees you to concentrate on your field of high-value expertise while avoiding the continual distraction of maintaining your company information system. By using smart network monitoring and by delivering remote and in-person support when your business needs it, Progent offers an economical solution for managing an IT network that provides high dependability, protection, and performance. Progent's developer assistance services include comprehensive it outsourcing, virtual infrastructure, online and in-person support and repair, 24x7 monitoring, and Contact Center services.
Skype for Business and Android Consult
Microsoft Skype for Business Instant Messaging Support and Integration
Progent's consultants offer remote and onsite expertise for companies of any size to assess the benefits of migrating to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist you to plan an on-premises, cloud or hybrid deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Microsoft or Microsoft 365; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and interface with third-party collaboration systems such as Cisco Video Interop Server. Progent's certified network security experts can help you create and validate a security environment for your Skype for Business deployment that is compliant with government and industry standards.
24-7 Mid-sized Office Security Consulting Firms
24 Hour Mid-sized Business Technician
Progent provides network services for medium size companies with 100 to 250 network clients. The medium size company or office has traditionally been an overlooked part of the market for network support expertise. The overhead and service access practices of large outside service firms make them too expensive for the ordinary small company or small medium business (SMB), which commonly has a minimal information technology budget with which to maintain an information system whose advanced technology and sophistication are frequently comparable to the networks of far larger companies. Progent's service delivery model, which takes great advantage of remote support, virtual network technology and proactive server monitoring, dramatically reduces the IT support costs of an SMB while offering the small company with big-company service from certified, world-class experts knowledgeable in a broad array of midsized business technologies. If your medium size organization or small business is looking for levels of IT support appropriate by a medium size organization without budgeting big-company costs, call Progent.
Remote Workers Video Conferencing Technology Consulting Services
Remote Employees Video Conferencing Computer Consulting
Progent can assist small and mid-size businesses to configure and debug teleconferencing platforms to enable their remote workforce to collaborate productively with colleagues and customers.
Altaro VM Backup Online Troubleshooting
Altaro VM Backup Offsite Consultant
Altaro VM Backup software from Hornetsecurity provides small organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud architectures and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite consulting services to help you to design, deploy, manage and debug a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup software.
Migration Consultant Solaris Online
Linux Online Technology Professional
Progent provides national online technical support and consulting services for businesses who operate Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft Windows technology. Remote technical support offers maximum return for your information technology budget by preserving client productivity and shortening the time charged for computer repair services. Advanced remote access technology and skilled technicians and consultants combine to enable Progent to handle most network issues without wasting time and money by traveling to your site. In the vast majority of situations your IT problems can be dealt with over the phone or via a mix of phone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM certified security professionals to help with the toughest network issues.
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