Walnut Creek At Home Workers Integration Support and Consulting
Help Desk Call Center Augmentation and Outsourcing Consulting
Expanding your telecommuter workforce can have a major effect on IT architecture, cybersecurity, and company culture. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Walnut Creek organization to pick the appropriate technologies and follow best practices in building and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers support services ranging from on demand expertise for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Walnut Creek, California businesses to succeed with any aspect of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide changeover to a teleworker business model, which might be motivated by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk with Progent's online Technical Response Center team.
- Progent's Standard Support Desk services utilize Progent's extensive team of remote IT support specialists combined with world-class ticketing and tracking software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from help requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or update their active tickets, add information, and append screen captures and relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to deal with complex issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Augmentation Service enables you to expand your current Support Desk team by sharing responsibilities for Call Center services transparently between your in-house IT support organization and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a collective support solution based on the leading professional services automation tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class IT support to your teleworkers, go to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Walnut Creek, California organization, call
An index of content::
Microsoft Exchange Information Technology Consulting
Microsoft Certified Exchange 2013 Integration Remote Consulting
Microsoft Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces important innovations as well as a redesigned architecture. These improvements favorably impact vital areas such as ease of administration, availability, security, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential business benefits of upgrading to Exchange Server 2013, create an efficient validation and rollout plan, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote consulting and support and management services for Exchange Server 2013.
ProSight Email Data Leakage Prevention Technology Professional
Email Predictive Sender Profiling Consultants
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to provide web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall.
Microsoft LCS Server IM Integration Services
Professionals Live Communications Server 2007
Microsoft Office Communications Server provides IM and presence in a scalable, world-class solution offering advanced protection, seamless integration with additional Microsoft products, an expandable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers lower costs and elevated operational efficiencies, enhanced individual productivity, and better IP security. Microsoft Office Communications Server has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications experts can provide online and on-premises configuration support and troubleshooting services for your Office Communications Server 2007 deployment and can assist your organization to assess the advantages of upgrading to Skype for Business. Progent can also help you to plan and execute a smooth upgrade that will add business value to your information network
Information Technology Consulting Firepower Firewalls
Cisco Secure Firewall 3100 Series Technical Support Services
The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist your company to maintain your legacy PIX or ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, integrate, optimize, manage and debug firewall environments based on Cisco ASA firewalls with Firepower Services.
Live Communications Server 2007 Engineers
Computer Engineer Live Communications Server
Microsoft Communications Server delivers IM and presence in a scalable, enterprise-grade package featuring advanced protection, transparent compatibility with other Microsoft software, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows cost savings and improved business efficiencies, increased worker productivity, and stronger IP security. Microsoft Office Communications Server has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants offer online and onsite support and mediation services for your Office Communications Server 2007 deployment and can assist your organization to evaluate the costs and benefits of migrating to Skype for Business. Progent can also help you to design and execute a smooth upgrade that will add business value to your information network
Open Now SCSM 2016 Technology Consulting Services
System Center 2016 and Exchange Online Integration Computer Consulting
Progent's Microsoft-certified consultants have over a decade of background designing, implementing, enhancing and fixing SCOM environments and can provide organizations of any size advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs according to industry best practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or onsite technical support to help you to fix serious issues detected by Microsoft SCOM 2012.
Microsoft Consulting Full-Time Jobs
24 Hour Contract Cisco Consulting Contractor
If you are an information technology consultant with technical support experience, joining Progent and assisting Progent's clients will expand your skills through interaction with Progent's team of motivated, world-class consulting experts. Progent's commitment to offering network consulting and computer help to small and midsize companies will offer you the opportunity to consult in depth with business leaders and contribute tangibly to the growth of dynamic organizations. Also, Progent's virtual office network provides the most advanced technology for remote service and wireless access to help you to deliver fast solutions when you troubleshoot business-critical issues.
Company-wide Standards for Best Practices IT Service Providers
Microsoft Solutions Framework Project Methodology Integration Consultant
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of network service, performing a broad range of technical tasks for an extensive array of clients. Every Progent consultant shares a refined set of individual best practices that are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to fix real-world network problems rapidly.
Windows 2003 Server Remote Consulting
Windows 2003 Integration
Progent's Microsoft-certified Windows Server 2003 engineers offer network help and IT consulting services for the complete family of Microsoft .NET Servers, Microsoft Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows 2003 migration, configuration, administration, and support offerings include network planning, installation, project management, in-person and off-site network support and troubleshooting, Help Desk outsourcing, CISM-certified security services, comprehensive outsourcing, and cost-effective co-sourcing.
Remote Working IT Consultant
24/7/365 Support and Setup Telecommuting
Progent has 20 years of experience helping small and medium-size businesses to design, deploy, tune, administer, and debug information networks that support telecommuters.
Network Consultant Catalyst Wi-Fi 6/6E AP Placement
802.11 6/6E Access Point Integration Support
Progent's Cisco-certified Wi-Fi technology consultants can help organizations to deploy, manage, and debug Cisco Wi-Fi products including Cisco's Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.
Compliance Auditor Horizon3.ai NodeZero Cybersecurity Pen Testing
Horizon3.ai NodeZero Certified Cybersecurity Pen Testing Auditing
Progent's certified security consultants can perform NodeZero-powered threat assessments to verify your security monitoring and protection systems and policies are correctly set up and effective.
Largest Automatic Network Topology Diagrams Professional
After Hours Online Support Services Automatic Network Topology Diagrams
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance problems.
Smartphone Synchronization Computer Consultancy Firms
Microsoft Experts Remote Desktop Computer Network Support
Progent's remote connectivity and wireless synchronization experts can help your business to plan and deploy connectivity solutions for off-site desktops, laptops, and wireless handhelds so they work tightly with your information network, enabling your business to optimize the productivity of your off-site workforce.
Integration Services Microsoft SCOM 2012 Migration
SCOM Management Packs Specialists
Progent's Microsoft-certified consultants have over 10 years of experience planning, implementing, optimizing and troubleshooting SCOM environments and can provide organizations of all sizes expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs based on best practices for tracking network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or onsite troubleshooting to help you to remediate critical issues uncovered by System Center 2012 Operations Manager.
Duo Multi-factor Authentication Technical Consultant
Duo Zero Trust Security Technology Consulting Services
Progent's Duo service plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices.
Engineer Ubiquiti UniFi WiFi
Consultants Ubiquiti UniFi Controller management
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi access points, WiFi 6/6E and WiFi 7 APs, security gateway appliances, switches, IP phones, and cameras. Progent offers the expertise of seasoned wireless professionals who can help your organization to assess the value of UniFi technology for your business and assist you to plan, install, manage, and troubleshoot your UniFi solution.
Enterprise hybrid cloud integration Consultants
Microsoft Certified Enterprise hybrid cloud integration Consulting Services
Progent offers expert online consulting to help companies integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Network Consulting Microsoft Exchange 2016 Upgrade Planning
Microsoft Exchange 2016 Migration Support and Setup
Progent can help you in any and all facets of your upgrade to Microsoft Exchange 2016 such as planning high availability infrastructure for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining mass storage capacity required for your VMs, databases and log files; setting up hardware load balancing for high-availability client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Cisco VoIP Design Company
Security Consultant Online Cisco Certified CCIE
Progent's Cisco CCIE network consultants can assist your business to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software consulting.
Risk Assessment Online Support
CRISC Risk Evaluation Troubleshooting
Progent's disaster recovery planning and business continuity consultants can show you how to design a disaster recovery strategy to prepare for an IT system disaster. Progent can help you create a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized engineers can also show you how to create an affordable, high-availability network solution that takes into account availability issues involving a broad range of infrastructure technologies and processes.
Microsoft 365 Excel Power View Design Firm
Microsoft 365 Excel Power Pivot Outsourced Programming
Progent's certified Office Excel and Office 365 Excel consultants offer a broad variety of remote support services to help your organization to design, develop, pilot test, deploy, manage, and debug business applications based on any version of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help your business to migrate your existing Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android smartphones and tablets, and fix compatibility issues between different versions of Excel. Progent offers as-needed support to organizations who need a fast fix to a stubborn problem related to Office Excel and Progent also offers comprehensive project management support for upgrading or developing mission-critical applications built on Office Excel. Progent's affordable online training classes for Office Excel can be custom tailored to address the special requirements of individual users or groups.
SCDPM 2012 Upgrade Technology Consulting Services
Technology Consulting SCDPM 2012 Troubleshooting
Progent's Microsoft-certified consultants offer remote or onsite expertise to help companies of all sizes to plan, implement, manage, and troubleshoot a backup/recovery system based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from earlier releases of Data Protection Manager or from another backup platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent can provide as-needed help for fixing especially challenging issues, or full project management support. Progent's consultants can also assist your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Aironet 1700 Access Point Support and Help
Urgent Computer Engineer Aironet Outdoor APs
Progent's Cisco CCIE-certified wireless infrastructure consultants can provide online or onsite integration and debugging support to assist you to design, implement, upgrade, tune, administer and troubleshoot Aironet wireless AP environments of any scale or architecture. Progent's Cisco wireless controller consultants can also assist you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity solution that is easy to manage and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet Wi-Fi APs to accommodate your unique workplace layout, construction, and anticipated network traffic.
Duo MFA and Single Sign-on Remote Consulting
Two-factor Authentication IT Consultants
Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices.
Support scom 2016 ACS database
Setup and Support operations manage 2016
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and dependable availability for key applications by providing centralized, cross-platform monitoring of IT resources installed across on-premises systems and cloud environments. Progent's consulting group can provide world-class online and onsite expertise to help organizations of any size to plan, implement, optimize, enhance and repair SCOM 2016 solutions. Progent can help your company to migrate to Operations Manager 2016 from earlier versions of Operations Manager or from other monitoring platforms, or integrate multiple monitoring tools into a unified IT management solution. Progent can also help you expand your SCOM 2016 scope to include resources based in public clouds including Microsoft Azure and Amazon AWS.
24-Hour wireless controller Technical Consultant
24-Hour wireless controller Professional
Cisco's Catalyst line of Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the provisioning and control of wireless APs, optimizing Wi-Fi throughput by reducing the effect of RF congestion, improving wireless availability with fast auto-failover, and strengthening security by detecting cyber threats and analyzing traffic content according to user type and locale. Progent can assist you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of any size. Progent can assist you to maintain and debug your current Cisco Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller technology.
ransomware removal and recovery Engineer
Consulting ransomware cleanup and file restore
Progent's ransomware consultants can help you to evaluate your ransomware defenses, monitor and protect your network, help with negotiating a settlement with a hacker, and restore a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Immediate Android DNS Configuration
Computer Consulting Android and Cisco ASA firewall integration
Progent's veteran group of IT consultants and application specialists have extensive background delivering remote and onsite assistance for organizations of all sizes who want to integrate Android phones into their IT systems so that users can work together while on the go. Progent offers the breadth of skills to resolve network issues that span multiple manufacturers and that represent a mix of older and current technology. Progent offers budget-friendly remote technical support to assist you with any facet of planning, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional support to assist you to handle particularly stubborn IT problems, or Progent can provide comprehensive project management services to ensure that you complete major IT initiatives on schedule and on budget. Progent can assist with local, cloud-centric, or hybrid network environments and offers support for operating systems, applications, management utilities and network infrastructure. Progent also offers specialized group or one-on-one classes to help you manage and operate Android phones securely and productively.
Microsoft SQL Server 2012 IT Consultant
PowerPivot for SharePoint Consulting
Progent offers the support of certified engineers as well as experienced software developers, DBAs, project management experts, network infrastructure architects, business continuity planning specialists, and certified security consultants to help your business to assess the likely benefits of SQL Server 2012 for your business, set up pilot systems at your site or at Progent's test lab, plan and carry out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and define an efficient and secure network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.
Support and Setup Windows 2012 Cluster Shared Volumes
Failover Clustering Windows 2012 Integration
Progent's Microsoft-certified failover clustering experts can help businesses to evaluate the advantages of utilizing Microsoft Windows Server 2012 clustering technology to build a powerful high-availability/disaster recovery solution, assist you to design and install a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for clusters that include physical servers or virtual ones, and help you to automate the administration of clustered servers.
Microsoft Windows Server 2012R2 Private Cloud Computer Engineer
Microsoft Certified Windows 2012R2 IT Services
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout strategies, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT management, staff, develop a corporate-wide security strategy, automate IT management, assist with application development, and generate and test a disaster recovery/business continuity plan.
Azure and Android integration Specialists
Microsoft Azure Backup Reports
Progent can assist businesses of any size to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce hardware investments. Azure includes a wealth of cloud services and Progent can help you to understand the advantages and limitations of various cloud computing architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and resources and make sure you avoid the common mistakes small companies make when migrating to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Google Android handhelds.
ProSight Remote Server Monitoring Online Help
Technical Consultant Server and Desktop Monitoring and Reporting
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical assets.
Urgent Work at Home Integration Software Consultants
Help Desk Outsourcing Technology Consulting
Progent applies no initialization fee and requires no monthly commitment for services provided during normal business hours. Progent's small granularity avoids large invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.
Top Rated Altaro VM Backup Planning Technology Consulting
Altaro VM Backup Planning Outsourcing
Altaro VM Backup software from Hornetsecurity provides small businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud environments and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises services to help you to design, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.
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