Enlarging your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can assist your Lima organization to select the right tools and follow best practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers services that go from as-needed guidance for helping you past challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Lima, #(state) organizations to with any facet of building a high-functioning telecommuting environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Support for Telecommuters
An emergency, organization-wide switchover to a telecommuter business model, which could be the result of an epidemic or as a component of a business continuity process, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's extensive network of online IT support experts combined with enterprise-class trouble ticketing and follow-up software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or update the status of their current tickets, add details, and upload screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables your company to supplement your current Support Desk team by splitting delivery of Support Desk services transparently between your regular IT support staff and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support model based on the number one professional services automation tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class desktop support to your telecommuters, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Lima, #(state) business, call 1-800-993-9400 or visit Contact Progent.