Jacksonville Teleworkers Connectivity Consulting Company
Solution Planning, Configuration, Administration and Call Center Consultants
Expanding your telecommuter workforce can have a major impact on network architecture, security, and company processes. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Jacksonville organization to pick the right technologies and follow best practices in creating and operating a safe virtual solution for telecommuters that promotes collaboration and delivers maximum value. Progent can provide support services ranging from on demand expertise for getting you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Jacksonville, Florida companies to succeed with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, cybersecurity, data protection solutions, and streamlined management.
Network Infrastructure for Teleworkers
Integrating the network infrastructure needed to support a remote work environment can be particularly complicated if you must accommodate a combination of worker-owned equipment like PCs and notebooks, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing online support for both legacy as well as current IT products in remote office venues enables you to make cost-effective use of your existing infrastructure and provides you with ready access to expertise for making essential upgrades. Services available from Progent to help you to create a productive work-at-home infrastructure include:
- Virtual Private Network technology makes it possible to create a safe tunnel for authorized at-home workers to access IT assets located at your corporate datacenter or in a public cloud. Progent's consultants can assist you to configure and manage VPN connections between your teleworkers and your key network resources by providing online VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your telecommuters to set up Cisco's AnyConnect client software for secure VPN tunneling for a broad selection of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow an at-home worker to see and use a data center computer's desktop. This technology provides network managers substantial control over the digital environment of at-home employees and offers them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewalls. Progent can provide expert online support for setting up home routers from all major vendors. See router integration services from Cisco-certified consultants.
- Home Wireless networks, typically supporting an entire household and guests, are commonly used by telecommuters to access their Internet router for work. This can cause throughput and cybersecurity issues. Progent can assist you to resolve these issues by providing expertise that include Aironet configuration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi access point setup help.
- Internet access solutions impact the speed and availability of connections between telecommuters and the company network. Line-of-business applications may demand redundant Internet connections in the event the primary connection breaks. Progent offers guidance for picking ISPs, choosing sensible service offerings, and setting up fault-tolerant Internet connections. Refer to Internet access solutions.
IP Voice Integration for an At-Home Workforce
Extending the business phone environment to accommodate telecommuters is vital to supporting a productive at-home workforce. A broad range of cloud-based IP voice platforms are popular with SMBs to server teleworkers. Many larger organizations rely on Cisco's modern or legacy platforms for VoIP solutions. Progent can help businesses of all sizes to design or tune a remote IP voice environment that provides the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations optimize their current Cisco VoIP environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed across the network. Unified Communications Manager supports additional mixed media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM support, refer to CUCM consultants.
- CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help your company to maintain your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other older VoIP platforms, visit CallManager expertise.
- Cisco IP Gateways enable integration with public telephony networks and with clients operating beyond the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN infrastructure to support these VoIP solutions and deliver on-demand configuration and debugging expertise.
Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from major technology companies support virtual discussions, video conferencing, chat sessions, and content sharing for both onsite workers and teleworkers. Many organizations use a mix of conferencing products to meet the needs of their different partners and clients. Progent's communications experts can help you to maintain your current voice/video conferencing ecosystem and enhance the productivity of your at-home workforce.
- Skype for Business is Microsoft's leading communications product that supports real-time presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to set up and maintain Skype for Business clients to accommodate your remote workforce. To learn more about Progent's support expertise for Skype for Business, see Skype for Business integration services.
- FaceTime is Apple's multiuser video phone app for iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 concurrent users for voice/video sessions. For details about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. For details about Progent's consulting services for Cisco Webex as well as for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with features that include IP voice and video conferencing, persistent chat, plus data sharing. For details about Progent's support services for Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and assist you to tune your network architecture to run them.
Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a powerful ecosystem of applications that deliver a consistent user experience for sharing data and ideas throughout a corporate network and on a wide range of endpoint computers. Progent has provided remote consulting support for SharePoint and Exchange Server since their first releases and can assist your company to tune these flagship collaboration products to optimize the effectiveness of your at-home workforce.
SharePoint utilizes web sites to promote collaboration and knowledge sharing by offering policy-based delivery of content, workflow, and utilities for looking through company-wide business data. SharePoint enables you to build secure portals that enables remote workers to view and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint support services, see SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, see planning and configuration consulting services for Exchange Server.
OneDrive is Microsoft’s collaborative cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers can access them securely through a browser. Included with Microsoft 365, OneDrive enables at-home workers to co-author documents. Edits made offline are synced when you reconnect to the Internet. To learn about Progent's support services for OneDrive, refer to Onedrive integration experts.
Cloud Integration Services for At-Home Workers
Progent offers advanced remote assistance for enabling businesses to build, maintain and optimize cohesive network models that incorporate internal data centers, teleworkers, branches, plus public cloud resources. Progent can provide top-tier consultant for all types of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix problems with cloud access, authentication, and cybersecurity.
Microsoft Azure is a leading platform for public cloud services that allows you to utilize IT infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Microsoft Azure includes over 100 services services including the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help you to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure for remote workers by setting up and debugging firewall appliances and VPN IPsec tunnels. For details about Progent's consulting services for Azure, see Microsoft Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's popular family of client productivity software and cloud-based services offered on a subscription basis. Microsoft apps and services are provided in a variety of bundles designed for users ranging from individuals and households to major enterprises. Progent can provide fast and easy remote access to experts familiar with Office 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the numerous subscription bundles offered with Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers top business value. For details about Progent's expertise for Microsoft Office 365, go to Office 365 consulting support.
Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product line. Office 365 Exchange Online provides the benefits of lower costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has engineered Exchange Online to operate seamlessly with local deployments of Exchange, enabling customers to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide occasional help to get you past challenging IT roadblocks and can also provide comprehensive project management services to ensure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's support services for Office 365 Exchange Online, go to Exchange Online integration and support expertise.
Amazon AWS is a pioneer in the public cloud computing arena and is the industry's top source of cloud services. Progent can provide quick and economical online access to cloud integration consultants who can help your business to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-uptime network architecture so your employees have a consistent computing environment whether they are working from your main office, a remote branch, from home, or on the move. To find out about Progent's expertise for Amazon AWS, go to Amazon AWS consulting services.
Google Cloud (GCP) is a leading collection of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to expand your current IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your key applications cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent's consultants can assist your organization to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage services, and simplify identity control for telecommuters with Google Cloud Identity. Progent's experts can also help your organization to utilize GCP's unified management tools to control and track your Google Cloud ecosystem. For details, go to Google Cloud Platform (GCP) consulting support.
Help Desk Services for At-Home Workers
A sudden, company-wide transition to a from-home workforce, which might be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even the most efficient internal Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center services.
- Progent's Standard Call Center services utilize Progent's extensive team of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from help requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or edit the status of their active tickets, add information, and append screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Augmentation Service allows your business to expand your existing Help Desk Call Center organization by splitting delivery of Help Desk support services transparently between your in-house support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support model utilizing the number one professional services automation platform for managing help requests and ticketing, assigning responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can enable your company to provide world-class technical support to your at-home workforce, refer to Progent's Call Desk augmentation Services.
Cybersecurity for At-Home Workers
At-home workers commonly use their personal equipment and work in a physically unsecured environment. This increases their exposure to cyber attacks and demands judicious use of security appliances, remote endpoint monitoring, and the creation of policies based on best practices. Progent's veteran team of certified data security experts can help you to plan, implement and administer a modern cybersecurity solution that safeguards sensitive information in IT networks that include an at-home workforce.
- Firewalls allow companies to create a network that can be safely accessed by on-premises users and by telecommuters, mobile employees, vendors, customers, and the public. Modern firewall appliances allow you to assign and control appropriate permissions to different classes of users and to expand your IT network and modify your security as your company evolves and as cyber threats become increasingly complex. Progent supports both current and older firewall devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration expertise, see firewall integration and support expertise.
- Online Endpoint Security Monitoring makes it easy to track the disparate computers used by at-home workers and either reject or spot and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is installed on every protected endpoint device, watching all activity and utilizing state-of-the-art machine learning to identify new threats on arrival. When an attack is spotted, ProSight ASM instantly isolates the infected endpoint device from the network to quarantine the malware. Because the ProSight ASM software agent is autonomous, endpoint devices stay secure even if they are not connected to the Internet. For details about ProSight ASM, go to remote endpoint monitoring for teleworkers.
- Security Audits can evaluate the vulnerability of your network to all types of external and local security attacks for a network that incorporates an at-home workforce. Progent can run remote, automated cybersecurity analysis scanning for quickly and affordably uncovering a wide variety of security holes that can be found over the Internet. Progent's security audit consulting services, which can be managed by data security experts with top credentials such as CISM, ISSAP, and GIAC, can help your business to audit your processes and policies and review your WAN infrastructure to enable you to implement the highest level of security for your teleworkers.
Data Protection for Telecommuters
Data Protection covers backing up and restoring critical information in order to prevent data loss and reduce restoration time and effort in the event of storage system failures resulting from equipment issues, software hiccups, user error, malware, or other causes. Dependable data protection strategies can be particularly difficult to design and manage in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.
- Backup/Recovery strategies for teleworkers must address multiple kinds of personally owned endpoints. Progent offers quick remote help from experts knowledgeable about a wide array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, tablets and handhelds. Popular backup/recovery solutions maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources spread throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud-based storage and includes fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies often envision circumstances that call for a quick changeover to a work-at-home environment. Progent's expert disaster recovery planning experts and business continuity consultants can assist your company to produce, document and test a DR/BC strategy that includes the logistics of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a centralized platform for safeguarding corporate information by managing onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Managed endpoint devices can be user owned or company owned. Network administrators managing the enrolled endpoint computers of teleworkers can use Intune to provision and validate apps on devices, push updates and certificates, set up policies for accessing information and resources, manage passwords, establish VPN tunnels, control how teleworkers share information, establish threat protection, verify security compliance, and delete corporate information from lost, stolen or decommissioned devices. Intune works with iOS, Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint computers of your at-home workforce, see Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that helps network administrators to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual application delivery platform for identity control, application management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a perpetual license. Top features of Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft apps and cloud-based products. To find out about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home solution for your Jacksonville, Florida company, call
An index of content::
Dynamics GP Analytical Accounting Consult
Microsoft Dynamics GP Crystal Reports Technology Consulting Services
Microsoft Dynamics GP accounting includes analysis and reporting capabilities that allow you to track all business processes, revenues and expenses, and sales trends with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting consulting services can enable you to create reports that let you understand your business more completely, turning uncooked data into useful management information. Progent can improve your reporting and business analysis by offering Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other tools in order to offer specialized business software development and eCommerce solutions that work seamlessly with Microsoft Dynamics GP/Great Plains.
Fault Tolerant Interoffice Connectivity Online Help
Fault-tolerant system Integration
Progent’s fault tolerant network experts provide non-stop computing support, disaster recovery services, system load balancing, fault-tolerant interoffice connectivity, fault-tolerant Internet architecture design, high-availability data center consulting, and other high-availability networking consulting to help your small business design a 24x7 environment for strategic applications. Progent possesses the knowledge and experience to develop affordable, fault-tolerant systems by deploying the expanding suite of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster. Progent’s Microsoft and Cisco certified engineers can show you how to you build a fault tolerant mutli-location network with a completely redundant Internet interface and intelligent system load balancing.
ProSight ESP Ransomware Protection Consultancy
ProSight VM Security Consultant
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware.
24/7 Co-managed Help Desk Professional
Extended Helpdesk Help and Support
Progent's Microsoft and Cisco authorized experts provide three service programs to help medium-size and large businesses create an efficient and successful in-house Network Support Help Desk Call Center. Progent's consulting services include ROI analysis, process study and enhancement, executive reporting, education of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Services help companies sift through the numerous high-quality Help Desk application programs on the market and decide what packages might be too costly, miss critical capabilities, or align badly with your company's business goals. Progent also provides short-term staffing for businesses who need to augment their internal Help Desk staff for special projects or to substitute for vacationing or indisposed workers.
Consultants Microsoft Exchange 2007
Exchange 2007 Information Technology Consulting
Progent's expert consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids network downtime, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-location migrations, Progent offers the background to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and consulting offerings include assistance with the integration of third-party add-ons to Microsoft Exchange 2007 Server that are best aligned to your business needs.
Setup and Support Mission Critical IT Applications
Virtual Server Professionals
Server proliferation puts pressure on network budgets and administrative resources. Server consolidation through a virtual architecture promises lower total cost of ownership of servers and faster return on investment, more efficient utilization of physical computers, streamlined operations, increased network uptime, and easier manageability. Typical uses for virtual servers include resource consolidation, low-cost platforms for mission-critical legacy applications running on outdated operating systems, and inexpensive isolation of program development or pilot testing systems from production systems.
Cisco Consulting Career Opportunities
Contractor Job Cisco Consultant
Progent is seeking to find full-time, results-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer credentials; Cisco certified network consultants who have Cisco CCDP or CCIE certification; security professionals with CISSP or CISA or comparable security credentials; and high-end system design experts with experience in mobile solutions, wireless connectivity, service continuity, disaster recovery, information protection, and VMware. Progent also is hiring employees who can work on Progent's staff of helpdesk service technicians and off-site troubleshooting professionals. In addition, Progent is seeking experienced administrators who can operate effectively in Progent's fast-paced, virtual office culture.
Citrix StorageLink Specialists
Citrix Hyper-V Management Consultancy
Progent's Citrix experts can help you to assess the strategic benefits of the available versions of Citrix Essentials for Hyper-V, help you to use Citrix management tools with your Hyper-V network, and demonstrate to you how you can use Citrix Essentials for Hyper-V to enhance the performance, availability, flexibility, and fault tolerance of your virtualized environment while reducing the cost of equipment and support and simplifying administrative tasks.
Exchange 2016 Upgrade Planning Online Help
Microsoft Exchange 2016 Migration Professionals
Progent can assist you in all phases of your upgrade to Exchange Server 2016 including designing high availability (HA) architecture for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; specifying storage requirements for your VMs, databases and log files; configuring hardware load balancing for fault-tolerant client access services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.
ProSight ESP Endpoint Protection Services Help and Support
Modern Network Security IT Consultants
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware.
24 Hour CISSP Certified Security Architect Technology Professional
CISSP Certified Security Systems Engineer Specialists
Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any aspect of IT security. Progent can help create cost-effective cybersecurity systems that guard a small office from advanced threats or Progent can design, configure, and monitor an end-to-end security strategy for hybrid networks that support local, online, and mobile clients sharing network resources spread over multiple physical datacenters and public and private clouds.
Virtualization Engineers
Mission Critical IT Applications On-site Technical Support
With virtual server technology, businesses can operate many virtual servers on one physical server. Virtualization technology enables businesses to enjoy all the advantages of server isolation, but without the expense that goes with purchasing additional server hardware. Virtualization is also the critical technology behind private clouds, which offer important advantages such as reducing the costs of capital equipment, facilities, and administration while enhancing data protection, network reliability, and disaster recovery. Other useful server management technologies are network monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's professional server management consultants can assist you with all aspects of server virtualization and administration to enable your company to contain expenses and save time.
Remote Monitoring and Reporting Integration Support
Microsoft System Center Operations Manager Consultant
Progent's Microsoft-certified consultants have more than 10 years of background planning, implementing, enhancing and troubleshooting System Center Operations Manager solutions and can provide companies of all sizes advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and availability needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite troubleshooting to assist you to fix critical problems detected by System Center 2012 Operations Manager.
Google Cloud integration Services
Google Cloud integration Professionals
Progent can provide affordable remote and onsite support to assist companies to migrate any part of their core IT resources to Google Cloud Platform (GCP). This can save time and hardware costs and enable the use of Google's cutting edge machine learning technology. Progent can assist you with every aspect of Google Cloud Platform integration including requirements analysis, readiness evaluation, system design, testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security.
wireless IP phone integration Remote Consulting
Support Services wireless IP phones and Aironet APs
Cisco's wireless IP phones are hardened wireless devices designed for professionals who are on the move within campus, hospitality, health-care or other venues where IT management wants user endpoints that provide more control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Successful integration of Cisco's wireless IP phones typically demands that IT teams set up and fine tune many components of your Wi-Fi environment such as access points, routers, Cisco wireless LAN controllers, and call management software. Progent's Cisco-certified experts offer online and on-premises support to help you create and manage a Cisco wireless VoIP phone deployment by delivering services that can range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.
Work From Home Job Microsoft Consulting
Network Professional Jobs Available
Progent is hiring a range of on-staff workers including motivated Microsoft Certified Systems Engineers; connectivity consultants with Cisco CCNP or CCIE certification; and specialists in advanced network design with experience in mobile access, wireless integration, high-availability environments, business continuity solutions, data protection, and server virtualization. Progent is also seeking desktop support technicians, remote troubleshooting professionals, and CISSP or CISA certified security consultants. Progent is also seeking veteran managers who can operate effectively in our high-growth, virtual office model. Progent works with freelance consultants with specialized knowledge and hands-on background in high-demand IT areas outside Progent's main service concentration. Our Experts Group employs independent consultants who can provide consulting and programming services for mission-critical solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess in-depth expertise with non-Microsoft platforms such as Linux, Apple OS, or Sun, or can provide expert help in technologies such as telecommunications, web development, Electronic Data Interchange, web commerce, or dbm programming. Freelance contractors premier by Progent coordinate with our full-time engineers to provide comprehensive IT services for small and midsize business networks.
ProSight Remote IT Management Consulting Services
Consultant Services Network Management Outsourcing
Progent's ProSight portfolio of managed services are intended to provide businesses who have minimal internal network support teams with affordable access to enterprise-class management tools and technical expertise. Advantages of the ProSight catalog of managed services include predictable network maintenance costs, automation of routine management tasks, continual absorption of the latest information technology, graceful transition from legacy technology to current solutions, improved alignment of computer technology with business goals, access to seasoned network experts, and allowing management to focus on business issues instead of ever-changing information technology.
Consultant Cost Support Group
Consultant Rates Setup Consultancy Services
Progent's pricing policy is to bill for remote support and on-premises visits per minute. As a result, you pay just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with large invoices for fast solutions so you will not be forced to allow simple problems to fester.
ISA Server 2006 Information Technology Consulting
ISA Server 2006 On-site Support
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet resources while enabling increased productivity by making these resources available to authorized remote users. ISA Server can guard business applications, services, and data across all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-expert ISA Server 2006 consultants can help you design, deploy, configure, and support Internet Security and Acceleration Server 2006 on your network so your business benefits from a smart and economical combination of protection, convenience, and speed.
Top Quality Small Business Outsourcing Technology
Small Business Tech Support
Progent delivers the services of Microsoft and Cisco-Certified network consulting experts to offer customers affordable ways to help companies optimize the benefits of Microsoft and Cisco products. For networks that range from small offices to nationwide corporations, Progent's expert engineers can assist you to improve your information system's e-mail architecture, security, reliability, performance, and IT management.
MCSE Expert Certified ISA 2004 Firewall Computer Consultant
Support and Setup Microsoft ISA Server
Progent's certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 consultants can assist you to plan, deploy, and manage an implementation of Forefront Threat Management Server or ISA Server 2006 on your network that provides the firewall protection, performance and ease-of-use that your company requires.
Small Office Small Business IT Support
Help Center Small Business
For small companies considering Progent's network support outsourcing, design expertise, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.
Windows Server Update Services Engineers
Microsoft Software Update Services Onsite Technical Support
Microsoft WSUS enables IT administrators to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, IT staff can completely and easily manage the installation of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft Software Update Services such as planning the Microsoft Software Update Services deployment, configuring user's workstations, defining the Group Policy parameters, and making sure your Microsoft WSUS Group Policy Object is associated with an Active Directory container appropriate for your network environment.
Microsoft Windows Support Firm
Emergency Microsoft Office XP Solution Providers
Progent’s IT outsourcing packages provide budget-friendly network consulting for small organizations. Whether it includes designing system architecture, setting up an in-house Help Desk or using an outside one, rolling out an updated email platform, monitoring your system, or creating a web-based business solution, outsourcing your network technical services can reduce costs and eliminate uncertainties, permitting IT support expenses to grow in a more moderate and manageable fashion than is possible by building up a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and highly available network foundation for your vital applications based on Windows such as Office XP, Microsoft Office 2003, and Office 2000.
24-7 Specialists NetApp Clustered Data ONTAP
24 Hour NetApp MetroCluster Troubleshooting Specialist
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering along with continual replication to provide rapid, zero data loss disaster recovery between sites located up to 300km apart. Progent's team of veteran network consultants can assist your business to design, deploy, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your technical requirements and budget. Progent can ensure you follow leading practices for configuring your MetroCluster environment by delivering guidance with tasks such as assigning disk pools, arranging aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your peered clusters, and testing your disaster recovery solution to verify adherence with industry standards and government requirements.
Meraki Switch and Access Point Setup and Support
Largest Meraki and Nexus Switch Support and Setup
Cisco's Meraki family of switches are designed for environments that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote expertise to assist your company to plan and deploy an efficient network architecture based on Meraki switches, streamline network administration with Meraki's cloud-based management architecture, configure policies to ensure security, develop and validate a disaster preparedness strategy, and troubleshoot issues related to any aspect of your Meraki ecosystem. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a unified networking solution.
Exchange Server 2003 Upgrade Support Outsourcing
Professionals Microsoft Exchange Upgrade
Progent's expert support team can show you how to define and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids network disruption, reduces ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the background to complete your move rapidly and economically. Progent's Microsoft Exchange 2003 support, repair, and design services include expertise with the configuration of third-party add-ons to Exchange 2003 Server that are in keeping with your business needs.
Cisco Expert Aironet 700 Access Point Specialist
IT Consultants Aironet Access Point Management
Progent's Cisco CCIE wireless infrastructure experts offer online or onsite integration and troubleshooting services to assist you to plan, implement, upgrade, tune, manage and troubleshoot Aironet wireless access point environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to build an enterprise-wide connectivity solution that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and setup of Aironet Wi-Fi access points to work with your unique office layout, building structure, and expected workloads.
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