Tucson Offsite Workforce Configuration Consultants
Call Desk Augmentation and Outsourcing Consulting
Enlarging your at-home workforce can have a significant effect on IT infrastructure, security/compliance, and company workflows. Progent has two decades of background assisting SMBs to plan, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Tucson organization to pick the right tools and follow leading practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services that go from on demand guidance for helping you past occasional IT roadblocks to full project management to help you successfully complete business-critical initiatives.
Progent can assist Tucson, Arizona businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, data security, backup/restore solutions, and unified management.
Help Desk Services for At-Home Workers
A fast, company-wide changeover to a teleworker workforce, which could be driven by a pandemic or as part of a business continuity process, can overstretch even a well-staffed internal Call Center. Progent's Call Center services allow organizations to outsource or supplement their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's extensive team of online IT support specialists combined with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or revise the status of their current trouble tickets, enter information, and upload screenshots or attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Center Supplemental Service allows you to expand your existing Call Center team by sharing responsibilities for Help Desk Call Center services transparently between your regular support personnel and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can enable your company to deliver world-class IT support to your at-home employees, visit Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Tucson, Arizona business, phone
An index of content::
Dynamics GP Specialists
Dynamics GP Accounting Setup and Support
Progent's Microsoft certified experts offer a range of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is a financial and business analysis solution based, like all Microsoft accounting solutions, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to deploy and integrate, and with its modular approach you can purchase only the capability you currently need, with the ability to expand clients and increase capabilities when necessary. Progent's Microsoft Dynamics GP consulting engineers can help you install, customize and administer the latest release of Dynamics GP or upgrade smoothly from an earlier release.
Solaris Remote Specialist
Solaris Remote Professional
Progent provides national online help and troubleshooting services for businesses that run Solaris networks or whose information systems feature a combination of Solaris and Microsoft technology. Remote IT help provides maximum leverage for your IT dollar by protecting client efficiency and limiting the time charged for network analysis and repair. Advanced remote support utilities and skilled service specialists and engineers combine to enable Progent to handle the majority of IT issues without wasting time and expense by traveling to your location. In the vast majority of situations your IT problems can be remediated by telephone or through a combination of telephone help and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP and ISSAP certified security professionals to help you with the most difficult network problems.
Firepower Services Network Consultants
ASA and PIX Firewalls Consultants
Progent's certified Cisco IT security consulting professionals provide high-level PIX and ASA Firewall consulting services including infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, sophisticated attack protection, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home businesses to scalable gigabit products, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, performance, and excellent reliability for network environments of any size. PIX and ASA Firewalls are based on a proven, purpose-built platform, minimizing common OS-specific security holes.
Windows 2008 R2 Online Support
Online Support Services Windows Server 2008 R2
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Windows Server 2008 for your company, develop pilot systems and migration strategies, integrate Windows Server 2008 with your IT environment and applications, educate your IT personnel how to run new administration tools, and provide ongoing consulting and tech support via low-cost alternatives such as Contact Center service and remote technical assistance.
Emergency Critical Security Alerts Computer Security Specialist
Cybersecurity Bulletins information Systems Audit
This page contains the latest information on security threats, patches, and best practices. Contact Progent if your organization needs help protecting your network against the latest cybersecurity threats.
24x7x365 On-site Technical Support Exchange SE SharePoint Integration
24x7x365 Microsoft Experts Exchange SE Mailbox Migration Remote Technical Support
Progent can assist your organization in any phase of your upgrade to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 Core for hosting Exchange; planning high availability (HA) architecture for a local, cloud-based or hybrid environment; moving mailboxes; designing and implementing Hyper-V; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.
Offsite Workforce Infrastructure Online Help
Work from Home Network Infrastructure Technical Consultant
Progent can assist small and medium-size businesses to plan, configure and troubleshoot the network infrastructure needed to support telecommuters.
ISA 2004 Professional
ISA Server Consultant
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience creating corporate security solutions for information systems with many locations, remote workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant can help your small business design and implement a configuration of ISA Server 2004 that supports your IT protection requirements without limiting your network.
Emergency Setup and Support Automated Desktop Monitoring
Desktop Monitoring and Reporting Integration Services
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital devices.
Altaro VM Backup Troubleshooting Remote Consulting
Network Consultant Altaro VM Backup with Azure
Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a dependable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud architectures and also supports low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite services to help you to plan, install, optimize and troubleshoot a comprehensive backup and disaster recovery solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup technology.
Amazon AWS enterprise hybrid cloud solutions Contract Programming
Amazon AWS integration Design Firms
Progent can provide affordable remote support to help businesses to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.
Largest VMware Private Cloud Services
Consult VMware Cross vCenter NSX
Progent offers the assistance of a certified VMware VCDX consultant to help you plan, configure, manage and troubleshoot VMware vSphere-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid systems. Progent can provide world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery.
Consult NetApp Clustered Data ONTAP
NetApp Clustered Data ONTAP Consult
Progent offers enterprise customers the help of a certified NetApp consultant for remote or onsite support for NetApp's complete line of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to resolve issues with NetApp SAN storage deployments efficiently based on leading practices.
24 Hour Consulting for IT Service Firms Online Support Services
24-7 IT Services for Service Firms Remote Troubleshooting
Progent's Support for IT Service Firms lets you use Progent's consulting experts while retaining your own brand as a seamless extension of your IT services team.
Class Live Online Microsoft Office
Live Online Office Excel Training
Progent's webinars provide small companies the affordability, convenience, and flexibility of virtual seminars plus the proven training methods of seasoned instructors who use sophisticated collaboration software to reproduce live, interactive classrooms. Progent can provide online training for key desktop applications including components of Microsoft Office such as Microsoft Excel, Word, Access, and Outlook: MS Dynamics accounting and analytics software including MS Dynamics GP (Great Plains); plus other leading desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
24-7 Outsourcing Redundant ISP
Fault Tolerant Internet Connection Onsite Technical Support
Progent's Cisco-authorized network professionals can show you how to design an affordable, fault tolerant Internet connection architecture that can achieve 24x7 Internet connectivity via a broad array of high availability Internet access technologies including non-stop BGP, automatic fail-over, and multiple Internet Service Providers. Progent offers Cisco Certified Internetwork Expert professionals to help you utilize the most current techniques for high availability Internet connections to implement an economical, fully redundant Internet network with automatic failover and other capabilities to create fault tolerant Internet availability.
Remote Support Remote Workforce Cybersecurity
Emergency Remote Workers Security Support and Help
Progent can help small and mid-size organizations to configure security protection solutions and provide cleanup expertise to support a remote workforce.
VirtualPC for macOS Network Consultants
Windows Emulation for macOS Remote Consulting
For businesses with a combination of Mac and Microsoft Windows desktops, there exist two popular solutions for running Windows-only applications on a Mac: an external connection to an actual Windows computer or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect an Apple Mac to a networked Microsoft Windows-powered computer to use Windows programs and share system resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on a Mac computer so you are able to run Windows programs directly. Progent's macOS and Mac OS X technology support experts can assist you to maintain these products for running Microsoft Windows programs on your Macs and can also help your company to evaluate and install other solutions for Microsoft Windows PC simulation.
MOM 2007 Online Troubleshooting
Operations Manager Computer Consulting
Progent's Microsoft-certified consultants have more than a decade of experience planning, deploying, enhancing and fixing SCOM solutions and can provide organizations of any size expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also help you to import and customize SCOM 2012 management packs based on best practices for monitoring network fabric and both Microsoft and third-party apps and services. In addition, Progent can deliver fast online or onsite troubleshooting to assist you to remediate serious problems uncovered by System Center 2012 Operations Manager.
ASA Firewall with Firepower Professional
ASA Firewall with Firepower On-site Support
Progent's experienced Cisco network security consultants offer expert PIX Firewall and ASA Firewall consulting services covering infrastructure design, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to modular gigabit products, Cisco PIX Firewall and ASA Firewalls provide advanced security, performance, and excellent availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, minimizing possible OS-specific security holes.
PIX 500 Firewall Consultant
Cisco PIX Firewall Engineer
Cisco's PIX firewalls have reached end of life and Cisco might not support these legacy devices. Progent still offers consulting assistance for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to adopt more current firewall technology from Cisco. Progent's Cisco technology specialists can help your company plan and carry out an efficient migration to Cisco ASA 5500-X firewalls following industry best practices.
Network Consultants SQL Server 2022 Standard
Remote Troubleshooting SQL Server 2022 OLTP
Progent's Microsoft-certified SQL Server 2022 experts can help you to assess the business case for migrating to SQL Server 2022 and can deliver rapid online or onsite contact with experts in system planning and integration, software programming, database administration, and network security.
24 Hour Risk Assessment Onsite Technical Support
CRISC Risk Identification Outsourcing
Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery strategy in case of an IT network catastrophe. Progent can show you how to create a complete disaster recovery strategy that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also help you create an affordable, zero-downtime network solution that addresses availability issues involving a broad array of network technologies and procedures.
24 Hour Online Cisco Certified CCIE Computer Help
Cisco Access Point Information Technology Integrators
Progent offers fast online support from Cisco-certified CCIE networking experts. Progent's CCIE engineers can connect to your network via powerful remote diagnostic tools to deliver quick and affordable analysis and remediation of critical network infrastructure problems.
Microsoft Operations Manager Case Studies
MOM Case Studies
Before Progent's Microsoft Operations Manager solution, network issues were approached reactively, once users were impacted by them. With the help of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent is now able to anticipate server troubles before they grow to be critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with looming problems before clients suspect that the problems are there. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class reliability, security and performance.
NinjaOne RMM Remote Server Monitoring Computer Consultant
NinjaOne and Progent NOC Network Monitoring Integration Services
A centerpiece of Progent's Network Operations Center (NOC) is its powerful incorporation of NinjaOne RMM, a cutting-edge remote monitoring and management (RMM) solution which enables automated alerts and streamlined incident response.
Services ProSight Virtual Hosting
ProSight VM Hosting Specialist
Progent's ProSight Virtual Hosting offers proven virtualization architecture, a world-class data center facility, and the technical support services of Progent's Microsoft-certified consulting group to provide small companies with a comprehensive information technology outsourcing alternative that improves network availability and protection, reduces management hassle, and lowers expenses. With Private Cloud Hosting, a small or midsize business can have all of its software platforms and critical application servers supported within a safe and fault tolerant data center on a high-performance, non-stop virtual machine set up and maintained by Progent's computer service professionals.
Online Support Services Online HelpDesk Call Center
Help Desk Remote Support Services
The Helpdesk support delivery structure used by Progent offers small organizations an effective option to dependence on independent consultants by offering broad technical knowledge shared by numerous support groups, optional round-the-clock access to emergency assistance, escalation capability to appropriate engineers for handling even the most difficult problems, service consistency and dependability, quick follow through overseen by veteran IT service administrators, a variety of easy-to-use ways for requesting service jobs, plus excellent progress transparency enabled by trouble ticket updates and accessible through a web portal.
Microsoft Exchange Server 2010 Upgrade Engineer
Exchange 2010 Migration Consulting
Progent's Microsoft and Cisco-certified consulting experts can assist your organization to determine the benefits of Exchange Server 2010 for your business and can assist your IT staff to design and implement a smooth migration to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 that will offer quick return on investment by improving your productivity, cutting the expense of equipment and service, simplifying management, and integrating your vital communications platforms.
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