Edmonton Work from Home Employees Solutions Support Partner
VoIP Systems Consulting Services
Enlarging your at-home workforce may have a significant impact on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Edmonton company to pick the appropriate tools and follow leading practices in building and maintaining a safe virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers services ranging from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.
Progent's consultants can assist Edmonton, Alberta companies to with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.
IP Voice Integration for Telecommuters
Expanding the business PBX environment to include telecommuters is vital to supporting a productive work-at-home solution. A broad range of cloud-based IP voice products are popular with small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's current or older products for VoIP management. Progent can assist businesses of any size to design or maintain a remote IP voice service that provides the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist businesses optimize their current Cisco IP voice systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia apps deployed across the network. Unified Communications Manager supports additional mixed media services such as messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM support, visit CUCM consulting services.
- CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can assist you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for CallManager and Cisco's other legacy IP voice products, see Cisco CallManager consulting services.
- Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN infrastructure to support these solutions and deliver as-needed deployment and troubleshooting services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Edmonton, Alberta company, call
An index of content::
CCIE Certified Catalyst Wi-Fi 6 and Wi-Fi 6E AP Configuration Remote Support Services
802.11 6/6E Migration Help and Support
Progent's Cisco-certified wireless technology consultants can assist organizations to configure, manage, and troubleshoot Cisco wireless products such as Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Cisco VoIP Phones and IM Troubleshooting
Cisco IP phones Outsourcing
Progent's CCIE-certified network infrastructure consultants offer high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.
MSP360 VM Backup Online Support
MSP360 VM Backup Online Troubleshooting
Progent can assist you to design, install and administer a backupup/restore solution based on MSP360 Backup software to protect your IT assets residing on any leading public cloud. Progent offers end-to-end monitoring and management to prevent data loss caused by human miscues, software flaws, malicious insiders, and external attacks like ransomware.
SonicWall NSA 9250 Firewall Cybersecurity Consultancies
SonicWall Ransomware Protection Protection
Progent's certified SonicWall firewall experts can show you how to integrate, maintain, and tune SonicWall firewall appliances including the current SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified network security experts can show you how to incorporate SonicWall security gateways into an end-to-end network protection solution and build protection into your corporate processes.
Remote Support Exchange 2016 Migration Planning
Top Microsoft Exchange 2016 Upgrade Planning Support and Setup
Progent can help you in any and all phases of your upgrade to Microsoft Exchange Server 2016 including planning high availability architecture for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; determining storage requirements for your VMs, databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.
Technology Consulting Help Desk Call Center
Online HelpDesk Call Center Consultants
The Contact Center service model used by Progent offers small and midsize businesses an efficient option to dependence on independent consultants by offering broad technical knowledge accessible to numerous engineering groups, optional round-the-clock access to emergency assistance, escalation capability to world-class experts for handling the most intractable problems, support consistency and dependability, quick follow through enforced by seasoned service administrators, a choice of easy-to-use mechanisms for initiating service jobs, plus excellent progress transparency made possible by ticket updates and accessible via a web portal.
Aten IP9001 Professional
24-7 Peppercon eRIC Professionals
Remote server management cards offer network managers complete control over a server without the need for a personal presence. Through these server management cards, all console screen data plus keyboard and mouse operations are transferred to an off-site session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to plan, deploy, and support a fault-tolerant business network that includes remote server management cards and Progent can use these remote server management cards to deliver low-cost off-site technical assistance. Progent is familiar with a variety of remote server management cards including Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.
Microsoft Exchange 2003 Upgrade IT Consultants
Engineer Exchange Server 2003
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-site upgrades, Progent has the experience to complete your project rapidly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business needs.
Operations Manager Migration Remote Troubleshooting
Online Consulting System Center OpsMgr 2012
Progent's Microsoft-certified consultants have over a decade of background designing, implementing, enhancing and fixing System Center Operations Manager solutions and offer organizations of all sizes advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or on-premises troubleshooting to assist you to fix critical problems uncovered by SCOM 2012.
Installation Microsoft Office
Microsoft Office Repair Installation
Progent imposes no minimum fee and requires no monthly commitment for support services provided during normal working hours. Progent's small granularity eliminates large invoices for quick fixes so you will not be tempted to allow minor problems to fester.
Onsite Technical Support Email Security and Virus Protection
Largest Network Consulting Companies Electronic Messaging
Progent's Microsoft-certified experts have 20 years of experience providing electronic messaging and unified email/telephony solutions for companies. Progent provides economical Microsoft Exchange Server support services to strengthen email security and virus protection, provide fault tolerant email, and implement remote and wireless email access. Progent's Microsoft Exchange consulting and support offerings can assist you in planning and deploying a Microsoft Exchange update or a move from a legacy SMPT server or older Microsoft Email product such as Exchange 5.5 to Exchange Server 2010.
Outsourcing Network Help Professionals
IT Support Outsourcing Consultant
Progent is organized provide comprehensive online consulting for all technologies common to small company IT systems and allows you to outsource an array of strategic, as-needed support services such as a part-time CIO to provide senior-level IT design and negotiating skills, a Call Center for help desk services, proactive remote monitoring, spam/virus protection as a managed service, best-practices project management help for critical initiatives like site relocations oroperating system upgrades, connectivity experts for designing fast and reliable network infrastructure, certified security specialists to verify information safety and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software programmers to create, enhance, or troubleshoot business application programs.
24/7 Cisco Engineers Positions
Network Engineering Contract Job Opportunities
Progent wants to find staff-level, results-driven Microsoft certified engineers with Microsoft Certified Systems Engineer certification; Cisco accredited system engineers who have Cisco CCNP or CCIE credentials; security professionals who have CISSP or CISA or equivalent security credentials; and high-end network design experts with a background in mobile solutions, wireless networking, high availability, business continuity, information preservation, and virtual servers. Progent also seeks employees to join Progent's staff of helpdesk support specialists and remote troubleshooting professionals. Also, Progent is seeking talented administrators able to perform productively in Progent's fast-paced, virtual office culture.
Peppercon eRIC Professionals
Consulting Services Peppercon eRIC
Remote management cards offer network administrators full control over a server without the requirement for a personal visit. Through remote management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to design, implement, and support a fault-tolerant business network that incorporates remote management cards and Progent can utilize these remote management cards to provide efficient remote technical help. Progent has experience with a variety of remote management cards such as Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.
Specialists MongoLock ransomware hot line
ransomware system rebuild Consultancy
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Linux, Windows Services
Troubleshooting Windows and Linux
If your office network mixes Linux technology platforms with Windows, Progent can assist you to incorporate your servers into a unified environment that permits all your OS platforms to run side by side for simple administration, transparent information exchange, high dependability, enhanced throughput, and strong protection. Progent's Linux and Microsoft Windows coexistence assistance services feature network infrastructure configuration and service, support for Windows services for UNIX, online network monitoring and administration, remote network support and troubleshooting, on-site technical support, and Contact Center support.
Exchange Server 2016 Migration Planning Network Consulting
Microsoft Certified Exchange 2016 Migration Help and Support
Progent can assist your business in any and all facets of your migration to Exchange Server 2016 including designing HA infrastructure for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; configuring hardware load balancing for fault-tolerant client access services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Microsoft Virtual Server 2005 Engineer
Microsoft Server Consolidation Specialist
Microsoft Virtual Server 2005, run on the Windows Server 2003 operating system and based on software first produced by Connectix, provides the power needed to carry out hardware reduction, application upgrade, and server isolation projects through virtualization techniques in an enterprise-class IT environment with high expandability, manageability, and reliability. Microsoft has aimed Virtual Server at companies wishing to improve operational efficiency in software programming and piloting, upgrading from legacy mission-critical software, and hardware consolidation. Progent's certified Virtual Server experts can help your IT staff to assess and deploy Microsoft Virtual Server.
Expert Microsoft Certified Windows 2000 Server Support Services
Remote Remote Troubleshooting Microsoft Windows 2000
Progent's certified Windows Server 2000 consultants can provide computer support and IT consulting services for the entire line of .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows Server 2000 configuration, optimization, and support offerings include network design, deployment, documentation, on-site and remote technical support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Office PowerPoint for Mac Training
Mac Office Excel Class
Progent can provide one-on-one training customized for people who want to broaden their knowledge of the macOS and OS X operating system, Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one online classes for Mac application software.
Sodinokibi ransomware recovery Specialist
Ryuk ransomware cleanup Professionals
Progent's ransomware experts can assist your business to evaluate your ransomware defenses, remotely monitor and protect your IT environment, assist with negotiating a settlement with a hacker, and rebuild a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
24/7 Power Query Outsourced Programming
Microsoft Certified Partner FRx Reports Developer Firms
Progent offers online and onsite consulting to assist your organization with any facet of business intelligence reporting from debugging or modernizing applications to designing and implementing a comprehensive BI solution. Progent's BI experts can help you to support your current BI system, assist you to upgrade databases and applications from an outdated reporting product to a modern one, and provide as-needed remote training to meet your individual requirements. Progent's business reporting consultants offer experience in the leading BI reporting platforms such as the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.
Small Business 300 Access Point Consultant Services
Small Business 300 AP Technology Consulting
Progent's Cisco-certified wireless technology consulting experts can assist organizations to deploy, manage, and troubleshoot Cisco Small Business Wireless APs.
MOM Case Study
MOM Case Study
Before Progent's MOM-based solution, system issues were handled reactively, once workers complained about them. With the help of proactive, computer generated warnings and trend analyses created by Microsoft Operations Manager, Progent can now anticipate system issues before they becomes critical enough to impact network availability. Thanks to MOM, Progent can resolve incipient problems before customers suspect that the problems are there. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to provide small company networks enterprise-class availability, safety and productivity.
Retrospect for Mac Specialists
24-7 Specialist Time Machine Backup
Progent offers affordable online access to consultants with expertise in a wide array of products and services that provide solutions for backing up Windows, Mac, and Linux physical and virtual servers and desktops as well as laptops and smartphones. Progent offers help for leading data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan, Double-Take, Mozy, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent can assist your company to deploy, upgrade, or maintain data backup systems for a range of topologies including on-premises, edge to datacenter, cloud-based, or hybrid.
Remote 5520 wireless controller Online Technical Support
Award Winning 2500 Wireless Controller Computer Consulting
Cisco's Catalyst wireless controllers simplify the administration of Wi-Fi LANs by unifying the configuration and management of wireless access points, tuning Wi-Fi performance by limiting the effect of radio frequency congestion, improving Wi-Fi availability with fast auto-failover, and hardening security by detecting cyber threats and filtering network traffic based on user class and location. Progent can assist you to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of any size. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller solutions.
Skype for Business disaster recovery Specialists
Skype for Business high availability Consulting
Progent's Microsoft-certified consultants offer remote and on-premises consulting services for organizations of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can assist your business to design a local, cloud or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and interface with third-party collaboration platforms such as Cisco UC. Progent's certified network security experts can help you design and validate a security environment for your Skype for Business solution that meets regulatory requirements.
ISA Server 2006 On-site Technical Support
ISA Server 2006 Technical Support Services
Microsoft ISA 2006 is a multi-functional gateway that provides a fully integrated application layer firewall, VPN, and web caching solution for securing the Internet-facing applications of any sized business against a broad range of attacks. Progent's Microsoft ISA Server engineers can show you how to plan, rationalize, pilot, implement, configure and manage the any version of ISA Server on your information system.
Power BI and SSRS Contract Programmer
Power BI Security Reporting
Progent's Power BI experts can help your business to design, install, manage, enhance or debug your Power BI environment. Progent's database experts can assist you to prep your target data for Power BI reports and dashboards. Progent can help you build and manage an on-premises, cloud based, or hybrid network model for Power BI.
Microsoft Expert Office Word 2016 Services
Microsoft 365 Word and PDF Consultants
Progent's Office Word and Microsoft 365 Word consultants offer a wide selection of economical remote support services to assist you to manage and troubleshoot your existing Microsoft Word environment or help you to migrate to a current version of Office Word. Services offered by Progent's experts include VBA programming, isolating and fixing compatibility problems between various versions of Word, integrating Word with other Microsoft Office apps such as Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security and compliance support, smart phone and tablet integration, and remote training classes customized for individuals or groups.
Meraki Switch Upgrade Support and Setup
CCIE Expert Certified Meraki Switch Planning Support and Setup
Cisco's Meraki family of access and distribution switches are intended for sites ranging from branch offices to campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective online consulting expertise to help your company to design and deploy an efficient network architecture that incorporates Meraki MS switches, streamline network administration with Meraki's cloud-based management architecture, configure policies to maintain security, create and test a disaster preparedness strategy, and resolve issues associated with any facet of your Meraki ecosystem. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to create a cohesive networking solution.
24-Hour Small Office IT Service
Small Business Information Technology Outsourcing Firm
Progent is a pioneer in affordably providing world-class network help to small businesses. Progent's success in handling the network support requirements of the chronically underserved small company sector is the combined outcome of key technical and operational breakthroughs that have eliminated much of the conventional expenses out of managing IT support, injected unmatched professional skill into the support mechanism, and significantly streamlined the solution process.
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