Enlarging your at-home workforce may have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Wilmington organization to pick the appropriate tools and follow best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent offers support services ranging from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Wilmington, Delaware businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and streamlined management.

VoIP Solutions for an At-Home Workforce
Expanding the company PBX system to accommodate teleworkers is vital to maintaining an effective at-home workforce. A broad range of cloud-based IP voice products are popular with SMBs to support remote users. Many enterprises depend on Cisco's modern or legacy products for IP voice solutions. Progent can help businesses of all sizes to plan or tune a telecommuter IP voice service that delivers the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist organizations optimize their current Cisco IP voice environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end IP telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia apps deployed throughout the network. CUCM supports other mixed media services such as unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit CUCM consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can assist you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other early IP voice platforms, see Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate perimeter such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to support these solutions and provide on-demand deployment and debugging expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Wilmington, Delaware company, call 1-800-993-9400 or visit Contact Progent.