Enlarging your remote workforce can have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Cleveland organization to select the right tools and follow best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent can provide services ranging from as-needed guidance for getting you over challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Cleveland, Ohio companies to with any facet of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Support for At-Home Workers
A rapid, enterprise-wide changeover to a telecommuter workforce, which could be driven by a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Call Center support services leverage Progent's extensive team of remote IT support experts along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or edit their active tickets, enter details, and append screenshots and relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Supplemental Service allows you to expand your current Call Desk team by sharing responsibilities for Support Desk support services transparently between your in-house support staff and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support solution based on the leading professional services automation tool for managing service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can help your company to deliver world-class desktop support to your teleworkers, refer to Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Cleveland, Ohio organization, phone 1-800-993-9400 or go to Contact Progent.