Rockville Remote Workers Solutions Support and Consulting
Help Desk Call Center Solutions Consulting Services
Expanding your telecommuter workforce may have a major impact on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Rockville organization to pick the right tools and adhere to best practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services ranging from on demand expertise for helping you over occasional IT roadblocks to full project management to help you carry out mission-critical tasks.
Progent can help Rockville, Maryland organizations to with any facet of creating a high-performing work-at-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, data security, data protection solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
A rapid, company-wide switchover to a telecommuter workforce, which might be the result of an epidemic or as part of a business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote technical support specialists combined with world-class ticketing and follow-up software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or edit the status of their current tickets, add information, and upload screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Supplemental Service enables your business to expand your existing Support Desk organization by splitting delivery of Support Desk support seamlessly between your in-house IT support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Help Desk service uses a collective support model based on the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can help your business to provide best-in-class IT support to your at-home employees, visit Progent's Help Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive telecommuter solution for your Rockville, Maryland organization, phone
An index of content::
Exchange Server 2016 Upgrade Integration
Microsoft Exchange Server 2016 Upgrade Network Consultant
Progent can help your business in all phases of your upgrade to Microsoft Exchange Server 2016 including planning HA infrastructure for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines, databases and log files; configuring HLB for high-availability CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.
Remote Workers Online Troubleshooting
Remote Workforce Online Consulting
Progent has two decades of experience helping small and medium-size businesses to design, implement, optimize, administer, and debug computer networks that incorporate teleworkers.
Skype for Business and Cisco Unified Communications Professionals
Skype for Business Reverse Proxy Server Consultants
Microsoft Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and public switched telephone network voice communication. Microsoft Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and simplify administration through integration with Windows AD. Lync can also cut expenses by eliminating Voice-over-IP hardware and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's certified IM and Presence experts can provide remote and onsite support services to assist your company to maintain and troubleshoot your current Lync 2010 environment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist your organization to design and execute a smooth Skype for Business migration or a migration to Microsoft Teams.
Engineer Phobos ransomware hot line
Netwalker ransomware hot line Specialists
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist your business to contain the spread of an active ransomware attack. Call 800-462-8800
Exchange 2007 Server Consulting
Microsoft Exchange 2007 Consultant Services
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-site migrations, Progent offers the experience to complete your project rapidly and economically. Progent's Exchange 2007 help, repair, and design offerings include expertise with the integration of third-party enhancements of Microsoft Exchange 2007 Server that are in keeping with your business needs.
Remote SCCM 2007 Policy Settings Support Services
Microsoft Configuration Manager 2007 Technical Support Services
Progent can assist your organization to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve compliance, and increase worker output by ensuring that operating systems and applications stay up to date, managing licensing, and reporting resource usage profiles so you can make informed buying choices. Once you are set to upgrade your SCCM 2007 device management ecosystem, Progent can help you to plan and implement an efficient migration to SCCM 2012.
Immediate Windows Server 2008 Hyper-VI Help and Support
24/7 Windows Server 2008 Active Directory Help and Support
Microsoft Windows Server 2008 R2 features high levels of speed, protection, availability, expandability, and flexibility that improve output of local, remote, and mobile users. Progent's network experts can provide cost-effective online consulting, technical support, and education services to help you to design, implement, and maintain Windows Server 2008 R2 to add substantial business value to your information system.
Urgent Intune and Windows 10 Computer Consultants
Microsoft Intune Migration Network Consultants
Progent's Microsoft-certified Intune consultants can help your company to assess the strategic value of adopting Intune for administering your web-facing mobile computers including laptops, phones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can help your company to configure security and compliance policies, set up test systems to confirm the appropriateness of Microsoft Intune for your environment, deploy Intune throughout your enterprise, combine Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Intune solution.
Citrix Essentials for Hyper-V Consultancy
Citrix Workflow Studio Consulting Services
Progent's Citrix-certified consultants can help your organization to assess the potential business benefits of the various editions of Essentials for Hyper-V, help you to integrate Citrix administration tools in your Hyper-V network, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to enhance the performance, uptime, flexibility, and fault tolerance of your virtualized environment while reducing the cost of resources and support and streamlining management processes.
ProSight Email Zero Hour Protection Engineer
Email Quarantine Technology Professional
Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.
Juniper Junos Management Cybersecurity Contractor
Juniper Junos CLI Cybersecurity Firms
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Work at Home Endpoint Management Online Technical Support
At Home Workers Endpoint Management Specialists
Progent can help small and medium-size companies to deploy centralized remote endpoint management solutions for maintaining endpoints used by an offsite workforce.
Troubleshooting Knowledge Transfer
MS Certified IT Training Online Troubleshooting
Progent practices information transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
Engineer LockBit ransomware recovery
Specialist LockBit ransomware recovery
Progent's ransomware experts can help your business to evaluate your ransomware defenses, remotely monitor and protect your network, assist with settlement negotiations with a hacker, and rebuild an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Immediate ransomware business recovery Consulting
Specialists Conti ransomware recovery
Progent's ransomware experts can help you to evaluate your ransomware vulnerability, remotely monitor and protect your network, help with settlement negotiations with a threat actor, and restore an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Microsoft Windows IT Consulting Group
Microsoft Office 2003 Computer Services
Progent's IT outsourcing packages provide budget-friendly network consulting for small businesses. Whether it includes planning system infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your network, or developing a web-based eCommerce solution, outsourcing your network engineering services can contain costs and minimize uncertainties, permitting network support budgets to increase in a more moderate and controlled fashion than is possible by building up a bulky, knowledgeable internal network support staff. Progent's Outsourcing White Paper and datasheets show how Progent can help you create a protected and robust network architecture for your critical business software based on Windows.
ProSight Hybrid Cloud Data Backup Services Outsourcing
Specialist Cloud Backup Security and Compliance
ProSight ECHO Data Protection Services from Progent offer small and medium-sized businesses a low-cost end-to-end service for cloud backup/disaster recovery (BDR). ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical data.
Email Guard DLP Professional
Consultancy ProSight Email Guard Spam Filtering Services
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.
Horizon3.ai NodeZero Certified Cybersecurity Penetration Testing Audit
Firewall Network Install Horizon3.ai NodeZero Certified Security Penetration Testing
Progent's certified cybersecurity consultants can perform NodeZero-based threat assessments to verify your security monitoring and protection systems and policies are properly configured and effective.
MSP360 Exchange Mailbox Backup Computer Consulting
MSP360 Managed Backup Support and Help
Progent's data protection experts can help you to create, deploy and administer a backupup/restore plan built around MSP360 Backup technology to protect your IT assets residing on any major public cloud. Progent offers monitoring and management to prevent data loss caused by user mistakes, software errors, malicious insiders, and malware assaults such as ransomware.
24x7 SQL Server 2022 Disaster Recovery Professionals
SQL Server 2022 Data Mining Outsourcing
Progent's certified SQL Server 2022 consultants can assist your organization to assess the advantages for upgrading to SQL Server 2022 and can provide fast online or on-premises access to consulting experts in system design and integration, software programming, SQL Server management, and network security.
Windows 2003 Network Consultants
Engineer Windows Server 2003
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of work in Microsoft technology, ensures you success in selecting the version and configuration of Windows 2003 Server that aligns best with your company's goals. Progent can also help you with designing, installing, administering and troubleshooting powerful IT solutions based on Windows Server, and can streamline your upgrade from Windows 2000 Server or Windows NT.
Apple OSX Tiger Support
Emergency Macintosh OSX Online Consulting
Progent's experts offer macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X expertise, Mac integration with Windows networks, Entourage and Exchange Server help, network protection services, and custom training. Progent can help businesses to migrate to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud. For business environments built exclusively on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of planning, configuring and supporting a network environment that is available, secure, fast and able to achieve your organization's business goals.
Cisco Access Point Information Technology Outsource
Award Winning Cisco Router Small Business IT Outsourcing Firm
Progent's CCIE-certified network infrastructure experts have extensive background assisting Internet Service Providers to design, deploy, administer, tune, and debug fault-tolerant, extensible network environments appropriate for public networks.
24-7 Microsoft Azure integration Services
Engineers Azure and Android integration
Progent can assist companies of all sizes to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce equipment investments. Azure includes a comprehensive library of cloud services and Progent can help you to understand the advantages and limitations of various cloud computing models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure you sidestep the typical mistakes small organizations make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Google Android handhelds.
NotPetya ransomware hot line Professionals
ransomware data recovery Engineers
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Technology Consulting Services MSP360 Cloud Backup/Restore
MSP360 Exchange Mailbox Backup Network Consultant
Progent can assist you to create, install and administer a backup solution built around MSP360 Backup software to protect your IT resources residing on any leading public cloud. Progent can provide end-to-end monitoring and management to prevent data loss resulting from human miscues, software errors, malicious insiders, and external attacks such as ransomware.
Cisco firewall IPS Technical Consultant
Online Troubleshooting Cisco ASA firewall VPN
Progent's Cisco-Premier network experts provide experienced PIX Firewall consulting services covering design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from small, plug-and-play desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy combination of protection, performance and reliability for business networks of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and extensive management solutions. Progent's Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Palo Alto Networks PA-3400 Series Firewalls Security Consulting
Palo Alto Networks PA-3200 Series Firewalls Compliance Audit
Progent's Palo Alto Networks firewall consultants can help you choose, configure, and manage Palo Alto Networks firewalls to provide a modern cybersecurity ecosystem that extends across your on-premises and cloud-based assets and guards any user at any location with any endpoint device.
Microsoft and Mac Desktop Consulting Services
Microsoft and Mac Desktop Configuration
Progent offers a broad array of affordable consulting and support services to assist your company to install, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide on-premises or remote help for single computers or laptops or help you to design and implement a company-wide rollout of new or updated operating system platforms and applications. Progent can also provide engineers and technicians to assist you to prepare for and complete an office move or merger organized to cause the least possible interruption to your business.
Best Amazon MWS programming Designer
Amazon Marketplace Web Service development Integration Firm
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their reach, lower their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.
Support Outsourcing CRS Core Router
Branch Routers Specialists
Cisco has developed an extensive product line of routers including appliances built to provide the security, bandwidth, and reliability demanded by organizations ranging from small offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and system availability. Progent can help you choose and configure Cisco routers to establish a solid foundation for your IT system and to make it easy to grow as you add new users, start new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS platform, including Cisco's 800 series of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.
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