Enlarging your telecommuter workforce can have a major impact on IT infrastructure, security, and corporate processes. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Las Vegas organization to pick the right technologies and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that promotes collaboration and delivers maximum value. Progent can provide services ranging from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Las Vegas, Nevada organizations to with any aspect of creating a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, endpoint security, data protection solutions, and unified management.

Help Desk Services for At-Home Workers
An emergency, organization-wide switchover to a telecommuter business model, which might be driven by an epidemic or as part of a business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from service requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or revise the status of their current tickets, enter information, and upload screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service allows you to augment your existing Support Desk staff by sharing responsibilities for Help Desk support services seamlessly between your regular support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a co-sourcing support solution based on the number one professional services automation tool for managing service requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can help your business to deliver best-in-class IT support to your teleworkers, refer to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Las Vegas, Nevada company, phone 1-800-993-9400 or go to Contact Progent.