Enlarging your at-home workforce may have a major impact on IT architecture, security, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, tune, and debug IT networks that support work-from-home employees. Progent can help your Las Vegas company to select the appropriate tools and adhere to leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent can provide support services ranging from on demand expertise for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can assist Las Vegas, Nevada organizations to with any facet of creating a high-performing work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
An emergency, company-wide switchover to a from-home workforce, which could be activated by a pandemic or as an element of a business continuity plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services allow businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of online IT support experts along with world-class trouble ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or edit their active tickets, enter information, and upload screenshots and relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your business to augment your current Call Center staff by splitting responsibilities for Support Desk support services transparently between your in-house support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your company to provide world-class desktop support to your at-home workforce, go to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Las Vegas, Nevada business, phone 1-800-993-9400 or visit Contact Progent.