Lubbock Teleworkers Connectivity Consulting Partner
Solution Planning, Setup, Management and Troubleshooting Consulting
Enlarging your telecommuter workforce can have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has two decades of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Lubbock company to pick the right tools and adhere to leading practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent can provide services ranging from as-needed expertise for getting you past occasional IT bottlenecks to full project management to help you carry out business-critical initiatives.
Progent can assist Lubbock, Texas businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and centralized management.
Infrastructure for Telecommuters
Configuring the physical and software infrastructure required for an at-home work environment can be especially challenging if you must manage a mix of personal hardware like desktop computers and notebooks, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's background providing online help for both outdated as well as modern IT products in virtual office solutions enables you to make efficient use of your available infrastructure and offers fast access to top-tire consultants for making necessary upgrades. Services available from Progent to assist your company to implement a productive telecommuting infrastructure include:
- Virtual Private Network technology allows you to establish a secure connection for authorized remote workers to access IT resources situated at your company datacenter or in a public cloud. Progent can assist your company to configure and maintain VPN connections between your at-home workforce and your various network resources by providing online VPN integration support. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your remote workers to utilize Cisco's AnyConnect client software to provide secure VPN connections for a broad range of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to see and use a remote PC's desktop. This provides IT managers significant control over the digital ecosystem of telecommuters and offers remote users a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach home networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewalls. Progent can provide top-tier online support for deploying routers from a variety of manufacturers. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically shared by the whole family and guests, are frequently used by at-home employees to connect to their router for work. This can cause performance as well as security problems. Progent can assist businesses to resolve these issues by providing expertise that include Cisco Aironet integration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti WiFi access point setup assistance.
- Internet connectivity solutions impact the performance and availability of connections between at-home workers and the corporate data center. Mission-critical applications may require redundant Internet connections in case the normal connection breaks. Progent can provide expertise for picking Internet service providers, selecting appropriate bandwidth and data volume packages, and setting up redundant Internet access. See Internet connectivity integration services.
IP Voice Integration for an At-Home Workforce
Expanding the company phone system to accommodate teleworkers is critical to supporting an effective work-at-home solution. A broad range of cloud-based IP voice products are used by SMBs to support remote users. Many larger organizations rely on Cisco's modern or older platforms for IP voice management. Progent can assist businesses of any size to plan or tune a telecommuter IP voice environment that delivers the flexibility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses tune their current Cisco IP voice systems to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia software deployed throughout the network. CUCM manages other mixed media services like unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified Communications Manager consulting services.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent's consultants can help your company to support your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other early VoIP platforms, see Cisco CallManager expertise.
- Cisco IP Gateways provide integration with PSTN networks and with users working outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to support these solutions and deliver on-demand integration and debugging expertise.
Video Conferencing for Teleworkers
A wide range of video conferencing products from leading vendors support online discussions, video and voice conferencing, chat, and screen/content sharing for both onsite users and at-home workers. Many organizations utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent's communications experts can help your organization to manage your existing voice/video conferencing ecosystem and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's leading communications platform that enables presence, IM, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can help you to configure and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's support services for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for voice/video sessions. To learn more about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference. To learn more about Progent's consulting services for Cisco Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with capabilities that include video conferencing, persistent threaded chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these conferencing platforms and help you to tune your network architecture to host them.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful ecosystem of productivity apps that create a cohesive user experience for sharing information throughout a corporate network and on a wide range of endpoint devices. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their original publication and can assist your company to deploy these flagship collaboration platforms to maximize the effectiveness of your remote workforce.
SharePoint uses web sites to allow collaboration and information sharing by providing policy-driven delivery of content, business processes, and tools for looking through enterprise-wide information silos. SharePoint permits you to build protected portals that permits remote workers to view and update aggregated corporate intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, see SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit integration consulting services for Exchange.
OneDrive is Microsoft’s shared cloud storage service, comparable to GoogleDrive. At-home workers can store files to the OneDrive service, and colleagues can share them safely through a browser. Provided with Office 365, OneDrive allows home employees to jointly author documents. Revisions created offline are automatically uploaded when you reconnect to the Internet. To learn about Progent's support services for Microsoft OneDrive, refer to Microsoft Onedrive integration consulting.
Cloud Integration for At-Home Workers
Progent can provide affordable online assistance for enabling businesses to create, manage and troubleshoot integrated network architectures that combine internal data centers, teleworkers, branches, and public cloud resources. Progent can provide top-tier consultant for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve issues with cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a leading family of public cloud software and services that allows you to use infrastructure, servers, and key apps running on Microsoft's extensive cloud. Azure offers over one hundred cloud-based services including the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure AD, and plan backup and recovery systems with Azure Backup. Progent can also help you establish protected access to Azure services for at-home workers by setting up and debugging firewalls and VPN tunnels. To learn about Progent's consulting expertise for Microsoft Azure, refer to Microsoft Azure consulting.
Office 365, rebranded Microsoft 365, is Microsoft's growing family of client productivity applications and cloud-based services offered by subscription. Office apps and cloud services are marketed in a selection of bundles designed for users ranging from students and small offices to major corporations. Progent can provide fast and easy online contact with consultants knowledgeable about Office 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to assess the various subscription plans offered with Office 365 and deploy 365 apps for your at-home workers to achieve top business value. For details about Progent's expertise for Microsoft Office 365, see Microsoft Office 365 integration expertise.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, easier management, dynamic scaling, high reliability, and other advantages associated with public clouds. Microsoft has engineered Office 365 Exchange Online to operate smoothly with on-premises deployments of Exchange, enabling you to create hybrid networks. Progent's Exchange experts are available for occasional assistance to get you past tough technical roadblocks and can also provide end-to-end project management outsourcing to make sure your teleworkers have easy and safe access to your Microsoft 365 Exchange Online environment. For details Progent's expertise for Microsoft 365 Exchange Online, go to Office 365 Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's leading source of cloud-based services. Progent offers fast and affordable online access to cloud integration consultants who can assist your business to design, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to build a high-availability network model so your users have a consistent computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the move. For details about Progent's expertise for Amazon AWS, see Amazon AWS consulting support.
Google Cloud (GCP) is a leading suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to extend your existing IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your key applications cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent can help your organization to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with GCP Storage, and streamline identity control for telecommuters with Google Cloud Identity. Progent's consultants can also assist your organization to utilize GCP's management technology to administer and monitor your GCP ecosystem. To find out, go to Google Cloud Platform integration support.
Help Desk Support for Teleworkers
An emergency, enterprise-wide transition to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Call Center services allow businesses to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support specialists combined with enterprise-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or update the status of their active tickets, add information, and upload screen captures and relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Supplemental Service enables your business to augment your current Help Desk team by sharing responsibilities for Support Desk support seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model utilizing the number one professional services automation platform for handling help requests and ticketing, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can enable your company to provide world-class desktop support to your telecommuters, go to Progent's Call Center supplementation Services.
Security for At-Home Workers
At-home workers often use their personal computing devices and work in an unsecured environment. This worsens their vulnerability to cyber attacks and demands careful use of firewalls, remote endpoint monitoring, and the creation of security policies that follow best practices. Progent's seasoned roster of certified cybersecurity professionals can assist your business to design, implement and administer a compliant security environment that protects sensitive data in IT networks that include remote workers.
- Firewalls allow companies to create a network that can be securely utilized by on-premises users as well as by telecommuters, mobile users, suppliers, clients, and other stakeholders. Next-generation firewall devices allow you to assign and manage appropriate permissions to different groups of users and to scale your network and modify your security profile as your business evolves and as cyber threats grow more sophisticated. Progent supports both current and older firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall integration services, visit firewall support services.
- Online Endpoint Security Monitoring makes it easy to watch over the various computers utilized by teleworkers and either block or identify and respond to modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every secured endpoint, watching all activity and utilizing state-of-the-art behavioral threat analysis to identify zero-day threats on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted endpoint device from the corporate network to quarantine the malware. Since the ProSight Active Security Monitoring agent is self-contained, endpoint devices stay protected even when they are disconnected from the Internet. To find out more about ProSight Active Security Monitoring, go to remote endpoint monitoring for teleworkers.
- Security Audits can assess the exposure of your network to all types of outside and local security attacks for a network that includes teleworkers. Progent can run online, automated security analysis software for rapidly and affordably uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security assessment experts, which can be managed by data security experts with top certifications including CISA, CISSP, and GIAC, can assist your company to evaluate your processes and governance policies and review your IT infrastructure to enable you to implement top-level security for your an at-home workforce.
Data Protection Solutions for Teleworkers
Data Protection involves backing up and recovering critical information so as to avoid data loss and reduce restoration time and effort in case of storage problems due to hardware issues, software glitches, human error, cyber attack, or other causes. Reliable data protection solutions can be particularly challenging to architect and maintain in hybrid environments that combine private data centers, cloud resources, and an at-home workforce.
- Backup/Recovery strategies for at-home workers must address multiple kinds of user-owned endpoints. Progent offers fast remote access to consultants knowledgeable about a broad range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iOS and Android tablets and smartphones. Popular backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and includes granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) strategies often envision scenarios that require a rapid switch to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity planning consultants can help your business to develop, document and validate a DR/BC plan that addresses the process of switching to an at-home workforce.
Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing local computers. Endpoint Manager features a unified platform for safeguarding critical data by managing local, mobile, and at-home endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Remote endpoint devices can be personally owned or business owned. IT administrators managing the endpoint computers of telecommuters can use Intune to deploy and validate apps on managed devices, push patches and certificates, set up policies for accessing information and networks, manage passwords, create VPN connections, control how telecommuters share information, set up threat defense, verify compliance, and wipe corporate information from missing, stolen or deactivated devices. Microsoft Intune runs with Apple iOS, Android, Windows, and macOS devices. For information about Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workforce, visit Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that allows network administrators to keep remote endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual application delivery technology for access control, application management, and setup management of endpoint devices. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Top capabilities of Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud services. For details about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Lubbock, Texas organization, call
An index of content::
MRTG Computer Consultant
Linux Network Monitoring Support Outsourcing
Nagios and MRTG are useful, license-free monitoring tools that run under the Linux OS and can be deployed to analyze UNIX networks, MS Windows systems, or mixed-platform networks where Linux and Microsoft Windows run side by side. The Nagios monitor lets system managers to monitor network services including POP3, HTTP, FTP, and PING. MRTG permits you to graph the bandwidth through SNMP-enabled network appliances including processors, routers, and switches. Progent's system integration engineers can help you utilize both these tools to tune and repair your network.
Remote Employees VoIP Online Support Services
Technical Consultant Remote Workforce VoIP
Progent can assist small and medium-size businesses to deploy IP voice solutions to give their at-home employees the advantage of seamless extensions of the company phone system.
Exchange 2000 Server Network Consulting
Microsoft Exchange Upgrade Support
Progent is one of the most qualified IT consulting firms for designing email solutions based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses get the full benefits of Exchange Server 2000 for common scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.
Windows Server 2012 R2 Live Migration Integration
Top Quality Engineer Windows Server 2012 R2 Live Migration
Progent's Microsoft-certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration plans, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT management, team, develop an enterprise-wide security plan, automate network management, help with creating applications, and generate and validate a DR/BC plan.
Microsoft Exchange Network Consulting
Consulting Services Exchange 2019 Office 365 Integration
Progent can help you in any phase of your migration to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 as a host for Exchange; planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and configuring Windows Hyper-V; setting up HLB; building DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and setting up Outlook.
Call Desk for Telecommuters IT Services
At Home Workers Technical Support
Progent has 20 years of background assisting small and mid-size organizations to plan, implement, tune, administer, and troubleshoot computer networks that incorporate an at-home workforce.
Microsoft Technical Support Services Office 365 Portal
Office 365 mail flow Remote Support Services
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 and on-premises Exchange systems. This allows you to have specific Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist you with any phase of designing, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange specialists can provide occasional support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is carried out on time and on budget.
Linux Remote Consultants
Consultant Services Sun Solaris Remote
Progent offers national remote technical support and troubleshooting services for companies who operate UNIX, Linux, or Sun Solaris environments or whose information systems include a combination of UNIX and Microsoft products. Remote technical support offers maximum return for your IT budget by protecting user efficiency and limiting the time billed for network repair services. Sophisticated online access utilities and skilled technicians and engineers combine to enable Progent to solve most IT problems without wasting time and money by traveling to your site. In most of situations your IT problems can be remediated over the phone or through a combination of phone help and remote connectivity. Progent can offer the services of Cisco CCIE network experts and CISSP premier security specialists to assist with the most challenging network issues.
24-7 Online Support Services SRST
SRST Integration Services
Progent's CCIE-certified network infrastructure consultants can provide high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Windows Hyper-V 2016 PowerShell Network Consultants
Professionals Windows Hyper-V 2016 Migration
Windows Hyper-V 2016 incorporates key technologies first designed for and refined on Microsoft Azure, one of the world's biggest public clouds. This dramatically improves the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving data security, uptime, scale, manageability, dependability and disaster recovery. Progent’s Microsoft-certified consulting team can help you to evaluate the benefits of Hyper-V 2016 for your organization, set up test systems to confirm the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, develop and execute a non-disruptive migration plan, train your IT administration and technical support personnel, and deliver as-needed consulting and debugging services to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.
Security Contractors Juniper SRX220 Router
Network Intrusion Penetration Testing Juniper SRX220 Router
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Remote Support Technical Support Outsource
West Virginia Online Technical Support
If your business does not require emergency online support but you think you will need technical services with your network in the near future, you can conserve time and money and ensure that the right expertise will be ready when you require it by getting in touch with a Progent sales specialist and signing up as a customer. For more information, phone 800-993-9400 or send email to information@progent.com.
Cisco RADIUS Security Online Support
Integration Services Cisco Virtual Private Network
Cisco's security and offsite connectivity solutions for small to medium sized companies offer a full range of easy-to-administer security hardware and software to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, and VPN access concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that align most closely with your corporate objectives.
Small Business Access Points Troubleshooting
Small Business WAP100 AP Remote Troubleshooting
Cisco's Small Business family of access points are Linux-based units designed as entry-level wireless APs for light workloads. Progent's Cisco CCIE Wi-Fi network experts offer online or onsite integration and troubleshooting services to assist you to plan, implement, update, optimize, manage and troubleshoot Cisco Small Business wireless access point environments of any size or architecture.
Open Now Microsoft SQL Server 2012 AlwaysOn Professionals
SQL Server 2012 AlwaysOn Failover Cluster Online Technical Support
Progent offers the expertise of Microsoft-certified consultants as well as experienced database application programmers, DBAs, project management experts, network infrastructure engineers, business continuity planning specialists, and certified data security professionals to assist your business to evaluate the likely advantages of SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's lab, design and carry out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS solutions, and configure an efficient and secure network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
Cisco PSTN gateways Consulting Services
Cisco SIP Infrastructure Solutions Consultants
Progent's Cisco CCIE-certified SIP integration consultants can assist your business to design, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and can provide cost-effective remote or onsite expertise to help you to migrate efficiently to a modern unified communications ecosystem that offers fast ROI. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.
Postini Technology Consulting
Antispam Small Business Subscription
E-Mail Guard represents a complete solution for blocking spam and viruses. E-Mail Guard addresses the protection and management of company email by providing constantly updated spam and virus blocking, policy management, content testing, and defense against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, administration and analysis utilities plus outbound email filtering to let you troubleshoot your email environment and define and regulate corporate email policy.
MS Project Server Developer Firms
24-7 MS Project Server Design Firm
Progent's Microsoft engineers offer in-depth support in implementing, managing and debugging any edition of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide range of affordable online support services following proven best practices to assist organizations of any size to get all the benefits of this leading platform. Consulting support offered by Progent include system design, installation and upgrades, strategies for safe file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training classes.
Remote Workforce Endpoint Management Technology Consulting
Offsite Employees Endpoint Management Consultants
Progent can assist small and medium-size organizations to install unified remote endpoint management and monitoring platforms for administering endpoints operated by telecommuters.
Best Apple Mac and Windows coexistence Outsourcing
Mac and Windows Active Directory Remote Troubleshooting
Progent's service specialists in Apple OS X and Microsoft Windows technology can help you integrate Mac and Windows computers into seamless environments with full sharing and collaboration support. Allowing productive co-existence among a mix of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and background with Apple Macintosh and Microsoft technology. Progent's background in Windows and Macintosh service makes it possible to offer expert support to businesses that rely on these technologies to maintain their strategic edge. Progent can also help you to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
Cisco Certified Experts Microsoft Windows Server 2012 R2 Clusters Remote Support
Cisco Certified Onsite Technical Support Microsoft Windows Server 2012 Clusters
Progent's Microsoft-certified failover clustering experts can help you to evaluate the benefits of deploying Microsoft Windows Server 2012 clustering technology to create a powerful high-availability/disaster recovery solution, help your organization to plan and install a Windows Server 2012 system, provide online and on-premises consulting expertise and engineering support for failover clusters composed of physical servers or virtual ones, and help you to automate the management of failover clusters.
ProSight Data Protection Services Engineer
ProSight DPS Backup and Recovery Services Engineer
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data.
Small Office IT Consulting Indiana
Texas Small Business IT Consultant
Progent’s Technical Response Center (TRC) offers affordable national extended hours online support for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts provide extended hours telephone help and remote direct computer connection to troubleshoot and repair technical problems rapidly and affordably.
ISA Server 2006 Support
Consulting ISA Server 2006
Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that offers a powerful application layer firewall, VPN, proxy, and Web caching platform for securing the Internet-facing networks of any sized business against a broad variety of attacks. Progent's Microsoft-certified ISA Server experts can help you design, cost-justify, test, install, customize and manage the any version of ISA Server 2006 on your network.
Linux Network Monitoring Online Help
MRTG Support Services
Nagios and MRTG are useful, Open Source monitoring tools that operate under Linux and can be used to analyze UNIX networks, Windows networks, or multi-platform networks in which the Linux OS and MS Windows run side by side. Nagios allows system managers to track network services such as SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher permits you to graph the traffic in and out of SNMP network devices such as servers, routers, and switches. Progent's network integration engineers can assist you to use both these tools to tune and repair your computer network.
MOM 2000 Case Studies
MOM 2005 Case Study
Before Progent’s Microsoft Operations Manager solution, network issues were handled reactively, after workers were impacted by them. With the help of proactive, computer generated alerts and trend reports created by MOM, Progent can now anticipate network troubles before they grow to be serious enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can resolve incipient problems before customers know that the problems are there. Progent offers help for MOM 2005 and MOM 2000 to deliver small business IT systems enterprise-class availability, safety and performance.
Information Technology Consulting SCCM 2016 Boundary Groups
SCCM 2016 Cloud Management Gateway Support and Setup
System Center Configuration Manager 2016 automates software provisioning at scale, simplifies compliance settings control, keeps track of network resources, guards against company data leakage, provides network health reporting, enables safe end-user self service, and delivers a single point of control for managing mixed-OS ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud specialists can assist your organization with any aspect of designing, installing, operating and repairing a SCCM 2016 deployment for local, cloud-based, or hybrid environments.
Professionals Microsoft Teams video conferencing
Microsoft Teams PSTN integration Consultant Services
Progent can help your business to design a migration to Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud-based or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
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