Enlarging your telecommuter workforce may have a significant effect on network architecture, cybersecurity, and company culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Fargo organization to pick the right technologies and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and delivers top value. Progent offers support services ranging from as-needed expertise for getting you over challenging IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can help Fargo, North Dakota companies to with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security monitoring, data protection solutions, and unified management.

Network Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed to support a remote work environment can be particularly complex if you have to manage a mix of personal equipment such as PCs and notebooks, routers, and wireless APs from various vendors and with a mix of operating systems and firmware releases. Progent's background providing online help for both outdated as well as current IT products in remote office solutions enables you to make cost-effective use of your existing infrastructure and offers fast access to expertise for implement essential upgrades. Services available from Progent to assist your company to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network technology allows you to establish a safe tunnel for authorized remote employees to access IT assets situated at your corporate data center or in the cloud. Progent can assist you to deploy and manage VPN access between your at-home workforce and your various IT resources by providing online VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to utilize Cisco's AnyConnect software to provide safe VPN connections for a wide selection of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and use a data center computer's desktop. This gives IT managers more control over the digital ecosystem of at-home employees and offers remote users a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home computer networks to the Internet and support VPN tunnels, local wireless connectivity, and firewall services. Progent offers top-tier remote support for integrating routers from all major manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting an entire household and guests, are frequently utilized by at-home employees to connect to their router for work. This can cause performance and cybersecurity problems. Progent can help businesses to resolve these problems by providing expertise like Cisco Aironet integration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi wireless AP setup help.
  • Internet connectivity methods impact the performance and availability of connections between at-home workers and the company data center. Mission-critical applications may demand backup Internet access in the event the primary connection fails. Progent can provide guidance for selecting Internet service providers, choosing sensible service offerings, and setting up fault-tolerant Internet connections. See Internet access solutions.

IP Voice Solutions for Teleworkers
Expanding the corporate PBX environment to accommodate teleworkers is vital to maintaining a productive at-home workforce. A variety of cloud-based digital PBX platforms are used by small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's modern or older platforms for VoIP management. Progent can assist businesses of all sizes to plan or maintain a telecommuter IP voice environment that delivers the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist businesses tune their current Cisco IP voice environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise IP telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media software used throughout the network. CUCM manages additional mixed media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can help you to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN architecture to work with these solutions and deliver on-demand configuration and debugging expertise.

Voice/Video Conferencing for At-Home Workers
A wide range of voice/video conferencing platforms from leading technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both local users and at-home workers. Many organizations utilize a mix of conferencing products to meet the needs of their different partners and clients. Progent can help you to maintain your existing voice/video conferencing ecosystem and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading communications platform that enables presence, IM, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help your company to set up and maintain Skype for Business client software to support your remote workforce. For details about Progent's consulting expertise for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's group video calling app for compatible iOS and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for voice/video sessions. To learn more about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus editing and playback for future reference. For details about Progent's consulting expertise for Cisco Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities such as IP voice and video conferencing, threaded chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and assist your business to optimize your network infrastructure to run them.

Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful environment of applications that create a consistent user interface for exchanging information across a corporate network and on a broad range of endpoint computers. Progent has delivered remote consulting services for SharePoint and Exchange since their first releases and can assist businesses to configure these critical collaboration platforms to optimize the productivity of your remote workers.

SharePoint Server Configuration Consultants for Remote WorkersSharePoint uses web sites to allow collaboration and information delivery by offering policy-based delivery of data, workflow, and tools for looking through company-wide business data. SharePoint permits you to create secure web portals that enables at-home workforce to see and edit aggregated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts. To find out about Progent's SharePoint consulting services, see SharePoint configuration and development consulting.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, refer to deployment consulting services for Microsoft Exchange.

Microsoft Onedrive Integration Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home workers can save files to the OneDrive service, and colleagues anywhere can retrieve them securely via a web browser. Included with Office and Microsoft 365, OneDrive enables home employees to co-author files. Revisions made offline are automatically uploaded when you go back online. For details about Progent's consulting expertise for OneDrive, visit Microsoft Onedrive integration consulting.

Cloud Integration for Remote Workers
Progent offers advanced remote support for enabling businesses to create, manage and repair cohesive hybrid network models that combine internal data centers, remote workers, branch offices, plus public cloud services. Progent can provide expertise for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve issues with public cloud access, authentication, and cybersecurity.

Azure Integration for Remote WorkersMicrosoft Azure is a popular family of public cloud software and services that enables you to utilize IT infrastructure, virtual servers, and key apps running on Microsoft's massive cloud. Azure features over 100 cloud-based services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and design data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create protected connections to Azure for teleworkers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. To learn about Progent's consulting expertise for Microsoft Azure, visit Microsoft Azure consulting services.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, previously branded Office 365, is Microsoft's growing family of business productivity software and cloud-based services offered by subscription. Microsoft applications and services are marketed in a selection of plans designed for customers ranging from individuals and small offices to large corporations. Progent offers fast and affordable remote contact with consultants knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the numerous subscription plans available for Microsoft 365 and deploy 365 applications for your at-home workers to achieve maximum business value. To find out about Progent's consulting services for Microsoft 365, refer to Microsoft 365 integration services.

Exchange Online Integration Services for TeleworkersExchange Online is one of the most widely used applications in the Microsoft 365 product suite. Exchange Online offers the advantages of lower spending for data center infrastructure, easier management, on-demand scaling, high availability, and additional benefits associated with cloud computing. Microsoft has engineered Exchange Online to run transparently with on-premises Exchange environments, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you through tough technical bottlenecks and also offer comprehensive project management services to ensure your teleworkers have convenient and secure access to your Microsoft 365 Exchange Online environment. For details Progent's consulting expertise for Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration for TeleworkersAmazon AWS is a pioneer in the public cloud arena and is the world's leading source of cloud-based services. Progent can provide rapid and affordable online contact with cloud integration consultants who can help your organization to plan, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to create a high-uptime network model to make sure your employees have a consistent computing experience whether they are working from your headquarters, a branch office, from home, or on the move. For details about Progent's expertise for Amazon AWS, see Amazon AWS integration support.

Google Cloud Platform Integration Services for At-Home WorkersGoogle Cloud Platform (GCP) is a popular set of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your business to scale your existing IT assets with the Google Cloud, and Progent's database experts can show you how to make your mission-critical applications cloud ready so your telecommuters can benefit fully from Google Cloud services. Progent's consultants can help your business to deploy VMs on GCP Compute Engine, design a cost-effective storage system with GCP Storage, and streamline access management for remote workers with Google Cloud Identity. Progent can also help you to use GCP's management tools to control and monitor your GCP environment. For details, go to Google Cloud Platform integration services.

Help Desk Support for At-Home Workers
An emergency, organization-wide changeover to a teleworker workforce, which might be the result of a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and follow-up technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or revise the status of their current tickets, enter details, and upload screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your business to expand your existing Help Desk organization by splitting responsibilities for Support Desk support transparently between your in-house IT support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution based on the number one professional services automation (PSA) tool for managing help requests and ticketing, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class IT support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Security and Compliance for Telecommuters
Work-from-Home workers typically utilize their personal computers and often work in an unsecured physical space. This situation increases their vulnerability to malware attacks and requires careful configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user education, and the creation of security policies based on leading practices. Progent's veteran roster of IT security support experts can assist your business to design, implement and manage a compliant security solution that guards critical information assets in environments that include remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network environment that can be securely utilized by on-premises users and by an at-home workforce, mobile employees, vendors, customers, and the public. Next-generation firewall appliances permit you to assign and control different access rights to various groups of users and to scale your IT network and adjust your security as your business evolves and as cyber threats become more sophisticated. Progent works with both new and legacy security devices from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration services, go to firewall integration and support services.

Remote Security Monitoring and Management Services for TelecommutersRemote Endpoint Security Monitoring makes it easy to watch over the various devices used by at-home workers and either block or identify and respond to modern threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on each protected endpoint device, watching all activity and using advanced behavioral threat analysis from SentinelOne to detect new threats on arrival. When an attack is discovered, ProSight Active Security Monitoring immediately disconnects the targeted endpoint device from the corporate network to contain the threat. Since the ProSight ASM software agent is self-contained, endpoints remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, see remote endpoint security monitoring for telecommuters.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo authentication Services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity on a device that only you possess and that uses a different network channel. A broad range of devices can be used for this second form of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. To find out more about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all types of external and local security attacks for an environment that incorporates telecommuters. Progent can deploy remote, automated cybersecurity analysis scanning for rapidly and affordably detecting a broad range of security weaknesses that can be found via the Internet. Progent's security assessment consulting services, which can be provided by network security experts with advanced certifications such as CISA, ISSAP, and GIAC, can assist your business to evaluate your procedures and policies and assess your network architecture to allow you to design top-level protection for your telecommuters.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that can deliver autonomous threat assessment of your work-from-home connectivity solution and your internal and perimeter networks to help you find, prioritize, remediate, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent can help you to deploy NodeZero to carry out thorough pentests of your network perimeter and your internal IT infrastructure so you can evaluate your present security posture. Progent's NodeZero experts can also help you to strengthen your existing network security and can assist you to plan and deploy a unified cybersecurity ecosystem that streamlines management and delivers optimum cyber defense for on-prem, cloud-based, at-home, and perimeter IT resources. To learn more information about Progent's threat analysis solutions powered by on NodeZero's penetration test products, refer to Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper describing critical things to focus on for securing a network that incorporates telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
The field of Data Protection covers saving and recovering vital data in order to prevent data loss and minimize restoration time and effort in the event of storage problems due to hardware breakdowns, software hiccups, user error, malware, or other causes. Reliable data protection solutions can be especially difficult to design and maintain in hybrid environments that incorporate private data centers, cloud resources, and at-home workers.

  • Backup/Recovery solutions for at-home workers must cover multiple types of user-owned endpoint devices. Progent offers fast remote help from consultants knowledgeable about a wide array of products for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Leading backup/restore products supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud storage and includes fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies often envision scenarios that require a quick changeover to telecommuting. Progent's expert disaster recovery planning consultants and business continuity planning specialists can help you to produce, document and test a DR/BC strategy that addresses the process of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager provides a unified platform for protecting critical information by managing on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote devices and software. Remote endpoint computers can be personally owned or company owned. IT admins managing the endpoint computers of teleworkers can utilize Intune to deploy and authenticate apps on managed devices, push updates and certificates, configure policies for permission to access data and networks, set passwords, create VPN tunnels, determine how home-based workers share information, establish threat defense, ensure compliance, and delete corporate information from missing, stolen or decommissioned devices. Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and how Progent can help you to use this platform to manage the devices of your at-home workforce, see Intune teleworker device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that allows network administrators to keep offsite endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual application delivery platform for identity control, app management, and setup management of endpoint computers. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a perpetual license. Key features of VMware Workspace ONE include fast over-the-air deployment of new laptops, immediate onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud products. For details about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home environment for your Fargo, North Dakota organization, phone 1-800-993-9400 or refer to Contact Progent.