Petaluma Remote Workers Integration Support Services
System Planning, Integration, Management and Troubleshooting Consulting and Support Services
Expanding your telecommuter workforce may have a significant effect on network infrastructure, security/compliance, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Petaluma organization to pick the appropriate technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent offers support services ranging from on demand expertise for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Petaluma, California organizations to succeed with any facet of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Network Infrastructure for Teleworkers
Integrating the network infrastructure required to support a remote workforce can be particularly complicated if you must accommodate a mix of worker-owned equipment such as PCs and notebooks, Internet routers, and wireless APs from different vendors and with a variety of OS software and firmware levels. Progent's background providing remote help for both legacy as well as current IT products in virtual office venues allows you to make cost-effective use of your available network infrastructure and provides you with ready access to top-tire consultants for implement necessary upgrades. Services offered by Progent to assist your company to create a high-functioning work-at-home ecosystem include:
- Virtual Private Network (VPN) connectivity makes it possible to establish a secure connection for authorized at-home employees to use IT resources situated at your company data center or in the cloud. Progent can assist your company to configure and manage VPN access between your at-home workforce and your key IT resources by providing remote VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your at-home workers to set up Cisco's AnyConnect client software to provide secure VPN tunneling for a wide range of endpoint devices such as Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms enable a telecommuter to see and interact with a remote computer's desktop. This gives IT managers substantial control over the computing ecosystem of telecommuters and ensures remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewall services. Progent offers top-tier remote support for deploying routers from a range of vendors. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting families and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can create performance and security issues. Progent can help you to resolve these issues by providing expertise that include Cisco Aironet integration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti WiFi AP setup assistance.
- Internet access methods impact the performance and availability of connections between at-home workers and the corporate network. Line-of-business processes may require redundant Internet connections in case the primary connection breaks. Progent can provide expertise for picking Internet service providers, choosing appropriate service offerings, and integrating fault-tolerant Internet access. Refer to Internet access integration services.
IP Voice Solutions for At-Home Workers
Extending the corporate PBX system to include remote users is vital to supporting a productive at-home workforce. A variety of cloud-centric IP voice platforms are popular with small and mid-size businesses to server remote users. Many enterprises rely on Cisco's current or older platforms for IP voice management. Progent can help organizations of all sizes to design or tune a remote VoIP environment that delivers the versatility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist organizations tune their current Cisco VoIP systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony features to devices like IP phones, media processing products, Voice over IP gateways, and mixed media applications deployed throughout the network. CUCM manages additional combined media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager expertise, refer to CUCM consulting services.
- Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to support your current CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other older IP voice products, refer to CallManager expertise.
- Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for current Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to support these solutions and deliver as-needed integration and debugging expertise.
Voice/Video Conferencing for Telecommuters
A broad range of video conferencing products from leading technology companies enable online discussions, video and voice conferencing, chat, and content sharing for both local users and at-home workers. Many organizations use multiple products to meet the needs of their various partners and clients. Progent can help you to maintain your existing conferencing ecosystem and enhance the engagement of your at-home workforce.
- Skype for Business is Microsoft's leading communications product that enables presence, instant messaging, voice and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help your company to set up and manage Skype for Business clients to accommodate your remote employees. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for voice/video calls. To learn more about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference and training. To learn more about Progent's consulting services for Webex and for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities that include voice/video conferencing, threaded chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and assist you to optimize your network infrastructure to host them.
Microsoft Collaboration Software for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office families, offering a powerful environment of productivity apps that create a consistent user experience for sharing information across a corporate network and on a broad selection of endpoint computers. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their original publication and can assist your company to tune these flagship collaboration products to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration. Developed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously called Azure Active Directory) for delivering its full range of capabilities. For details about Progent's consulting services for Microsoft Teams and Teams Premium, visit planning and deployment expertise for Microsoft Teams and Teams Premium.
SharePoint uses web entities to promote collaboration and knowledge delivery by providing policy-based delivery of content, workflow, and utilities for looking through company-wide information silos. SharePoint allows you to create secure web portals that enables at-home workers to view and update consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts. To find out about Progent's SharePoint expertise, see SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, refer to deployment consulting for Microsoft Exchange Server.
OneDrive is Microsoft�s shared cloud storage service, similar to GoogleDrive. At-home users can save files to OneDrive, and co-workers anywhere can share them safely via a browser. Provided with Microsoft 365, OneDrive enables home employees to jointly author documents. Edits made offline are synced when you reconnect to the Internet. For information about Progent's consulting expertise for OneDrive, go to Microsoft Onedrive integration experts.
Cloud Integration for Telecommuters
Progent offers affordable remote support for enabling organizations to build, manage and optimize integrated network architectures that combine physical data centers, remote workers, branch offices, plus public cloud resources. Progent can provide expertise for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve issues with public cloud access, authentication, and cybersecurity.
Microsoft Azure is a popular platform for cloud software and services that enables you to use IT infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Azure features more than 100 cloud-based services including the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure AD, and design backup and recovery systems with Azure Backup. Progent can also show you how to create secure access to Azure for telecommuters by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To learn about Progent's expertise for Microsoft Azure, go to Microsoft Azure consulting services.
Microsoft 365, formerly called Office 365, is Microsoft's popular suite of business productivity applications and cloud-based services offered by subscription. Office applications and services are provided in a variety of plans intended for customers ranging from individuals and small offices to large enterprises. Progent offers fast and affordable online contact with consultants knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to evaluate the numerous subscription bundles offered with Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers top business value. To learn about Progent's support services for Microsoft 365, visit Microsoft 365 integration support.
Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of reduced spending for physical infrastructure, easier management, on-demand scaling, high reliability, and other benefits associated with public clouds. Microsoft has engineered Exchange Online to operate transparently with local deployments of Exchange, enabling you to build hybrid networks. Progent's Exchange consultants are available for as-needed assistance to guide you past tough technical roadblocks and can also provide end-to-end project management services to ensure your telecommuters have easy and secure access to your Exchange Online environment. To learn Progent's consulting expertise for Exchange Online, visit Exchange Online configuration and support expertise.
Amazon AWS is a pioneer in the public cloud market and is the industry's leading source of cloud-based services. Progent offers rapid and economical online contact with cloud connectivity consultants who can help your organization to design, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist you to build a high-availability network architecture so your employees have a productive computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the road. To learn about Progent's support services for Amazon AWS, refer to Amazon AWS consulting support.
Google Cloud (GCP) is a popular suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your organization to expand your current IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical applications cloud friendly so your telecommuters can take full advantage of Google Cloud Platform services. Progent's consultants can help you to set up virtual machines on Google Cloud Compute Engine, design an efficient storage system with GCP Storage, and streamline access management for teleworkers with Google Cloud Identity services. Progent can also help your business to use GCP's unified management technology to administer and track your GCP ecosystem. For information, refer to Google Cloud Platform integration services.
Help Desk Support for At-Home Workers
A fast, company-wide switchover to a from-home business model, which could be motivated by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Call Center services utilize Progent's extensive team of online technical support experts combined with enterprise-class ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or update the status of their active trouble tickets, add details, and upload screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service enables your business to augment your existing Help Desk staff by sharing delivery of Call Center support seamlessly between your regular support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support solution utilizing the number one professional services automation platform for handling help requests and ticketing, assigning responsibility, tracking progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can help your company to provide world-class technical support to your teleworkers, visit Progent's Help Desk Call Center supplementation Services.
Security for At-Home Workers
At-home staff members commonly use their own devices and usually operate in an unsecured physical environment. This increases their vulnerability to cyber threats and requires careful deployment of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, extensive user education, and the creation of policies based on best practices. Progent's seasoned team of cybersecurity support consultants can help your business to plan, implement and manage a compliant security solution that protects vital information assets in environments that include telecommuters.
Firewalls enable you to create a network environment that can be safely utilized by local users and by at-home workers, mobile workers, suppliers, clients, and other stakeholders. Next-generation firewall devices allow you to assign and control appropriate access rights to various classes of users and to expand your IT network and modify your cybersecurity posture as your business evolves and as network attacks grow more sophisticated. Progent supports both new and older firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, refer to firewall configuration and support expertise.
Online Endpoint Monitoring makes it possible to watch over the disparate computers used by teleworkers and either reject or spot and mitigate the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every secured endpoint device, monitoring all activity and utilizing state-of-the-art machine learning from SentinelOne to identify zero-day threats on arrival. When an attack is discovered, ProSight ASM instantly disconnects the infected endpoint from the corporate network to contain the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints stay protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, refer to remote endpoint security monitoring for remote workers.
Progent's Duo MFA Managed Services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected application and enter your password you are asked to verify who you are via a device that only you possess and that is accessed using a separate network channel. A wide selection of out-of-band devices can be utilized as this second form of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To learn more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can evaluate the vulnerability of your network to all types of external and local security attacks for an environment that incorporates at-home workers. Progent can deploy online, automated security inventory software for quickly and affordably uncovering a broad range of security holes that can be surfaced via the Internet. Progent's security assessment experts, which can be provided by data security professionals with top certifications such as CISM, ISSAP, and GIAC, can help your company to evaluate your procedures and policies and review your IT infrastructure to enable you to design top-level protection for your remote workers.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home environment and your internal and perimeter networks to help you uncover, prioritize, remediate, and verify cybersecurity weaknesses before malicious hackers can exploit them. Progent can assist you to use NodeZero to carry out comprehensive pentests of your network perimeter and your internal IT infrastructure so you can evaluate your present security posture. Progent can also help you to strengthen your network security and can help you to plan and deploy a cohesive cybersecurity strategy that streamlines management and delivers maximum protection for on-premises, multi-cloud, at-home, and perimeter IT resources. To learn more information about Progent's threat analysis services powered by on NodeZero's pentest products, see Consulting Support for NodeZero's PEN Test Products.
Download White Paper: Protecting a Work-From-Home Network
To view or download a white paper about key things to focus on for protecting an IT environment that includes telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and restoring critical information in order to avoid data loss and minimize recovery time and effort in the event of storage problems resulting from hardware issues, software hiccups, operator error, malware, or any other reason. Reliable data protection solutions can be particularly difficult to design and maintain in hybrid environments that incorporate in-house data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for an at-home workforce must address multiple kinds of personally owned endpoints. Progent offers quick remote access to experts knowledgeable about a wide range of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iPads and smartphones. Popular backup/recovery solutions supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect resources distributed across a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud storage and includes granular recovery and unified management.
- Disaster Recovery/Business Continuity strategies typically anticipate scenarios that call for a quick changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity specialists can help you to create, document and test a DR/BC strategy that addresses the logistics of moving to an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager offers a centralized solution for protecting corporate information by controlling onsite, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and software. Managed endpoint computers can be user owned or company owned. Network admins managing the endpoint computers of telecommuters can utilize Intune to deploy and authenticate applications on managed devices, push patches and certificates, set up policies for accessing data and resources, manage passwords, create VPN connections, determine how home-based workers share data, set up threat defense, ensure compliance, and delete sensitive data from missing, stolen or deactivated endpoint devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS computers. For details about Intune and how Progent can help you to use this platform to manage the devices of your at-home workers, see Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that allows network administrators to keep offsite endpoints current and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual software delivery platform for identity control, app management, and configuration management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment via a perpetual license. Key features of Workspace ONE include rapid remote deployment of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. To find out about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Petaluma, California business, call
An index of content::
Consultants ProSight Email Spyware Protection
Email Guard Data Loss Prevention Specialist
Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.
Microsoft Exchange Technical Consultant
Exchange 2003 Server Migration Consulting
Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Exchange Server 2003 upgrade strategy that avoids productivity disruption, simplifies long-term support demands, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-location migrations, Progent offers the experience to finish your project quickly and economically. Progent's Exchange 2003 help, repair, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business needs.
operations manage 2016 Technology Consulting Services
scom 2016 network monitoring Professionals
System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and dependable uptime for key applications by providing unified, cross-platform tracking of IT resources installed across on-premises datacenters and private and public clouds. Progent's SCOM consulting team offers world-class online and onsite support to assist organizations of all sizes to plan, integrate, optimize, update and troubleshoot Operations Manager 2016 solutions. Progent can help you to migrate to SCOM 2016 from older releases of Operations Manager or from other IT infrastructure monitoring products, or integrate a variety of monitoring tools into a cohesive infrastructure management solution. Progent can also help you extend your SCOM 2016 scope to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Configuration ProSight Reporting Infrastructure Management
ProSight Reporting Network Infrastructure Monitoring Remote Consulting
ProSight Reporting is an expanding family of real-time reporting tools designed to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
WatchGuard Firebox T45 Firewall Cybersecurity Contractor
WatchGuard Firewall Cybersecurity Group
Progent offers consulting services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewalls or upgrade smoothly to current WatchGuard firewall solutions.
Microsoft Exchange 2000 IT Consulting
Help and Support Exchange Server 2000 Upgrade
Progent is among the most expert network consulting companies for creating email and messaging systems based on Exchange 2000. Progent specializes in helping small and mid-size companies get all the benefits of Microsoft Exchange Server 2000 under typical situations including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server administration.
Exchange 2016 Mailbox migration Outsourcing
24/7 Consulting Exchange 2016 DAG
Progent can assist you in any and all phases of your upgrade to Microsoft Exchange 2016 such as planning HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Co-managed Help Desk Specialists
Co-managed Service Desk Remote Support
Progent's Co-managed Help Desk service allows your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the leading shared PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
ProSight Reporting Ticketing Consulting
Outsourcing ProSight Reporting SentinelOne Remote Network Monitoring
ProSight Reporting is a growing line of real-time reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
VMware Consultant
VMware Server Virtualization Consult
Progent offers the assistance of a certified VMware VCDX consultant to help your organization design, configure, administer and repair VMware vSphere-based virtualization solution for local datacenters, private and public clouds, or hybrid cloud systems. Progent can provide world-class expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent has extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, fault tolerance, and application mobility.
Palo Alto Networks PA-7000 Series Firewalls Network Security Auditor
Palo Alto Networks PA-800 Series Firewalls Firewall Configuration
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks PA-Series firewalls to create a next-generation cybersecurity ecosystem that spans your data center and cloud-based resources and protects all users anywhere with any endpoint device.
Exchange 2013 Integration On-site Technical Support
24 Hour Expert Microsoft Certified Exchange 2013 Data Loss Prevention Support
Exchange Server 2013 incorporates major improvements to the capabilities of Exchange Server 2010 and introduces powerful new features as well as a revamped architecture. These improvements affect vital IT areas like ease of administration, high availability (HA), compliance, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can help you evaluate the potential advantages of migrating to Exchange 2013, create an efficient test and rollout strategy, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote consulting and support and management services for Microsoft Exchange 2013.
Remote Network Support Consulting Services
Remote Network Support Engineers
For medium-size businesses looking for IT support, Progent can deliver an array of alternatives such as on-site service, remote support, phone-based Help Desk, round-the-clock support with remote system monitoring, temporary staffing, site relocation support, application programming, and expert consulting. For medium-size companies in California or other regions serviced by Progent's onsite consultants, Progent offers professional on-premises support for fixing network issues rapidly and economically.
24x7 Call Center Technical Support Services
24x7 HelpDesk Support Services
The Contact Center service delivery structure adopted by Progent offers small and midsize businesses an affordable option to dependence on independent consultants by offering extensive expertise accessible to numerous support teams, optional 24x7 access to emergency assistance, fast escalation to appropriate engineers for handling the most complex problems, support consistency and dependability, prompt follow through overseen by seasoned IT service administrators, a selection of convenient techniques for requesting support jobs, and excellent process transparency enabled by ticket updates and accessible via a web portal.
24/7 North Carolina Providers
CCIE Expert Certified West Virginia Consultancy Services Group
If your business does not need urgent remote support but you think you will need assistance with your network soon, you can conserve time and money and ensure that the appropriate IT skill will be ready when you need it by getting in touch with a Progent sales specialist and registering as a client. For more information, call 800-993-9400 or email information@progent.com.
Cybersecurity Expert Darrin Johnson Consulting
Technology Professional Progent in the News
Progent in the News is hosted by cybersecurity expert Darrin Johnson.
Red Hat Linux Computer Consulting
Ubuntu Linux Specialists
If you are developing UNIX or Linux software on a network that has MS Windows-based processors, PCs, and office applications, Progent can provide full-service information technology outsourcing that frees you to focus on your area of strategic know-how without the constant distraction of managing your business network. Through the use of smart server monitoring and by delivering remote and on-site assistance as your company needs it, Progent offers an economical way for managing an IT network that provides excellent availability, security, and efficiency. Progent's Linux developer assistance offerings feature full-service information technology outsourcing, virtual server infrastructure, remote and on-site service and repair, proactive network monitoring services, and Helpdesk outsourcing.
Engineer Google Cloud firewall integration
Engineers Google Cloud Dialogflow
Progent can provide cost-effective online and on-premises consulting to assist companies to move all or part of their critical IT resources to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable the use of Google's cutting edge machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security.
Microsoft Dynamics SL Integration Support
Dynamics 365 AX Applications Consultants
Besides offering the expertise of Microsoft Dynamics GP consultants, Progent can provide consultants experienced in Dynamics AX (Axapta), Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, migration support, and one-on-one or group online training tailored to meet your particular needs. Progent's consultants also can show you how to build and support a protected, reliable network foundation to run your ERP, MRP and accounting solutions.
Consult Software patch management
Consult Software patch management services
Progent's support services for software/firmware update management provide organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your servers, such as printers and scanners, network infrastructure appliances like routers and wireless APs, and Internet-of-Things devices like sensors and health monitors.
Extended Call Desk Integration Services
Shared Support Desk Network Consulting
Progent's Network Call Center Outsourcing Support Services for PC desktop support are designed especially for small businesses who need fast availability of a Help Desk Call Center with expert telephone support and full escalation options but who must operate within a modest information technology budget. Important features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Help Desk Call Center Support, Per Minute Billing, and Help Desk Call Center Software Recommendation and Integration.
ProSight Hosting for Virtual Servers Specialists
Private Cloud Integration Services
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small company's production servers in an environment that gives the maximum level of dependability and expandability and is in addition easy to transfer to any data center. ProSight Virtual Hosting options are based on proven virtualization platforms that enable small and midsize businesses with multi- platform environments to economize significantly on the costs of capital investments, infrastructure maintenance, and IT management while benefiting from world-class reliability and an unmatched degree of vendor flexibility.
QuarkXPress Instruction
QuarkXPress Learning
Progent's Mac consultants can promote the creative facets of Macintosh computing by offering help services and training in graphics, sound, and motion video. Progent's consultants can provide help in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post production facility.
PowerPoint for Mac Consultant
Emergency Visual Basic for Mac IT Consultant
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most familiar business programs. Progent's Apple-certified Mac experts can show you how to set up Mac Office on a mixed-platform network that incorporates Apple OS X and Windows platforms so that Macintosh users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with co-workers who run Microsoft Windows. Progent's consultants have expertise with both Mac and Windows technology and can support networks that combine Mac with Microsoft Windows systems with complete resource sharing, or networks which carefully restrict sharing between Mac and Windows systems.
Windows Server 2016 and SCVMM Support Outsourcing
Support Services Windows Server 2016 PowerShell
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to help organizations of any size to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.
Consultancy VMware vCloud Suite
Top Quality VMware NSX Disaster Recovery Consultancy
VMware's NSX network virtualization platform allows you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation regardless of the physical components used by the basic network infrastructure. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. When integrated with VMware's NSX network virtualization technology, VMware Site Recovery Manager can quickly restore the complete virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager and VMware NSX.
CISA Certified Security Expert Specialist On Demand Staffing
Immediate IT Staffing Onsite Technical Support
Progent's short-term IT staffing services enable businesses to meet sudden increases in demand for network support personnel without dealing with the costs and delays associated with identifying and recruiting experienced technical help and without adding to your full-time head count.
ProSight Data Protection Services ECHO Consulting Services
ProSight DPS ECHO Cloud Backup Services Technology Consulting
ProSight Data Protection Services ECHO provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical data.
24/7/365 Telecommuting Jobs Independent Microsoft Contractor
Independent MCSE Contractor Openings
Our Experts Team offers support in important fields that include Macintosh integration and applications; Support for Linux-based, UNIX-based, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Mission-critical and specialized application help; Chief Information Officer, business analyst, and project logistics outsourcing; Special applications design and integration; Web site, electronic business, EDI, and customer portal development and integration; Database management and performance consulting; Management intelligence expertise; and Telecom architecture consulting.
24-Hour Microsoft 365 Deployment Readiness IT Consultants
Specialists Microsoft 365 PST migration
Microsoft supports transparent hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have certain mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can help your organization with any phase of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is carried out on schedule and within budget.
Biggest Internet Security and Acceleration Server 2006 Online Support
Microsoft Certified ISA 2006 Consulting
Microsoft ISA 2006 is a comprehensive gateway that offers a fully integrated application layer firewall, virtual private network, proxy, and Web caching platform for protecting the Internet-facing applications of any sized business against a broad variety of attacks. Progent's certified Internet Security and Acceleration Server experts can help you plan, cost-justify, pilot, implement, configure and support the any version of ISA Server 2006 on your network.
Immediate Integration Exchange 2019 Hybrid Integation
Exchange 2019 Mailbox Migration Online Consulting
Progent can help your organization in any phase of your migration to Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) infrastructure for a local, cloud-based or hybrid environment; migrating mailboxes; planning and configuring Windows Hyper-V; setting up hardware load balancing (HLB); configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.
Shared Call Center IT Consultant
Extended Call Desk Support and Help
Progent's Shared Call Center service makes it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the top shared PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Nagios for Linux Consulting Services
MRTG Online Support Services
Nagios and MRTG are useful, license-free monitoring tools that operate under Linux and can be deployed to monitor UNIX environments, Microsoft Windows networks, or multi-platform systems where the Linux OS and Windows run side by side. The Nagios monitor lets system support engineers to track system services including POP3, HTTP, FTP, and NNTP. MRTG allows you to graph the traffic through SNMP-enabled network devices such as servers, routers, and switches. Progent's network integration experts can assist you to use both these tools to tune and repair your computer network.
Hyper-V 3.0 Virtual Technical Support
Support Services Microsoft Hyper-V Server Consolidation
Progent's certified consultants can assist you to evaluate the potential advantages of Hyper-V-powered virtualization for your company, perform pilot implementations to validate Hyper-V's compatibility with your line-of-business applications, evaluate your network and server architecture for smooth operation with virtual server technology, assist you in moving to Microsoft Windows Server 2008 and configuring Hyper-V, educate your network management personnel to track and administer Hyper-V, offer expert consulting help for enhancing the security of your virtual machines, design and test business continuity procedures that optimize system availability, and deliver ongoing consulting and technical support including affordable online troubleshooting and comprehensive Help Desk outsourcing.
Specialists Microsoft Exchange
Exchange 2010 Online Help
Progent's Microsoft-certified professionals have 20 years of experience designing, integrating, and maintaining messaging systems for companies in the and throughout the United States. Progent provides economical Microsoft Exchange Servers consulting services to ensure that your email system features protection, high availability, easy connectivity for off-site and wireless users, time-saving administrative tools, and seamless integration with telecommunications. Progent provides expertise and support services for Exchange 2016, Exchange 2013, Exchange 2010 Server, MS Exchange 2007 Server, Exchange 2003, and Exchange 2K. Progent can also help small or medium businesses to upgrade to Microsoft Exchange 2016 or Microsoft Exchange 2013 Server.
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