Grand Rapids Offsite Workforce Solutions Consulting Company
IP Voice Solutions Consulting
Expanding your at-home workforce can have a significant impact on IT infrastructure, security, and company workflows. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Grand Rapids company to select the appropriate tools and follow leading practices in building and operating a safe virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide support services ranging from on demand expertise for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can assist Grand Rapids, Michigan organizations to with any facet of creating a high-performing work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and centralized management.
VoIP Solutions for At-Home Workers
Extending the business phone system to include teleworkers is critical to maintaining a productive at-home workforce. A broad range of cloud-based digital PBX platforms are used by small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's current or older products for VoIP management. Progent can assist businesses of any size to design or maintain a telecommuter VoIP environment that delivers the versatility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations optimize their current Cisco VoIP environments to support a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and multimedia software used across the network. Unified Communications Manager manages additional combined media services like messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified Communications Manager consulting services.
- CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist your company to support your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for CallManager and Cisco's other legacy IP voice products, refer to CallManager expertise.
- Cisco IP Gateways provide integration with PSTN networks and with users working beyond the corporate firewall like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN infrastructure to work with these solutions and provide as-needed configuration and debugging services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Grand Rapids, Michigan company, phone
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SCCM 2012 Windows Server Deployment IT Consultants
SCCM 2012 Policy Settings On-site Technical Support
Progent can help your business to plan for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to Configuration Manager 2012 from a legacy device management solution or assist you to modify your existing SCCM 2012 ecosystem to accommodate your changing business needs. Also, Progent can help you to create a software foundation that fully supports SCCM 2012 by delivering advanced consulting support for related Microsoft platforms such as ADDS, SQL SSRS, and Internet Information Services (IIS).
Problem Escalation Through Teamwork Computer Network Specialist
Solutions Provider Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the front lines of network service, performing a wide variety of technical projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This means that you get not just expert technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world network problems quickly.
24 Hour ASA 5580 Firewall IT Consulting
ASA 5500 Firewalls Consulting
Progent's CCIE-certified networking consultants can assist your organization to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, manage, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
IT Services SonicWall TZ350 Firewall
SonicWall NSA Firewall Cybersecurity Tech Services
Progent's certified SonicWall firewall experts can help you deploy, maintain, and tune SonicWall firewall products including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete network protection plan and design security into your corporate practices.
Microsoft Dynamics SL Help and Support
Consultants Microsoft Dynamics SL
Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and financial system applications to meet your particular business needs. Progent's Microsoft support experts provide experience in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also offers expert e-Commerce integration services for secure, corporate-wide resource sharing plus interfacing with CRM programs.
Wisconsin Tech Support
Mississippi Information Technology Outsourcing Firm
Progent's Technical Response Center provides nationwide remote support for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier service professionals offer telephone help and remote secure computer access to troubleshoot and resolve network problems rapidly and affordably. The scope of technical experience available from Progent's team of country-wide support professionals allows Progent to escalate even the toughest network issues to qualified specialists as required.
ISA 2004 Enterprise Edition Server Troubleshooting
Specialist Microsoft Firewall
Progent's Microsoft certified consultants provide small and medium sized companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can secure your business system from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as HTTP, which enables these products to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your IT protection through expert design and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft consultants can help your company to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront TMG.
Azure cloud integration Development Company
Microsoft Entra Connect Consulting
Progent can help businesses of any size to move any part of their computing infrastructure to Microsoft Azure. This can simplify IT management and lower hardware expense. Azure offers a comprehensive library of public cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and resources and make sure you sidestep the common errors small companies make when moving to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also show you how to configure firewalls and VPN connections and also to integrate iPhones and iPads and Google Android handhelds.
Top Ranked Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point Integration Support
Catalyst 802.11ax AP Upgrade Technical Support
Progent's Cisco Catalyst 9100 Series 802.11ax Access Point experts can provide affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Windows 2003 Support and Setup
Windows Server 2003 Consulting
Progent's certified Windows Server 2003 engineers offer network support and IT consulting services for the complete family of Microsoft .NET Servers, Windows 2003 Server, and Windows 2000 Server. Progent's Windows 2003 migration, integration, update, and support offerings include network planning, deployment, project management, in-person and off-site technical support and troubleshooting, Help Desk services, expert security consulting, turn-key outsourcing, and expert co-sourcing.
ProSight Remote Network Management Technology Professional
24x7 SentinelOne Cybersecurity Services
Progent's ProSight family of managed IT services are geared to provide businesses who maintain minimal in-house network support staffs with low-cost help from world-class management platforms and technical expertise. Advantages of the ProSight catalog of managed services include fixed IT maintenance costs, automation of common administrative processes, continual absorption of new information technology, smooth migration from legacy systems to modern solutions, improved fit between information technology with strategic goals, access to seasoned IT experts, and allowing management to concentrate on business rather than ever-changing computer technology.
24x7x365 ASA Firepower Support and Setup
Cisco Firepower AMP Technical Consultant
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost compared to Cisco's popular ASA 5500-X firewalls and include unified management and automation of advanced cybersecurity features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to design and carry out an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's security services to build and centrally manage network environments that span branch offices, data centers, and cloud resources.
School Wireless Example Application
Proxim Wireless Case Study
Progent provided a wireless networking solution that allowed a school to improve efficiency and eliminate the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for connecting remote sites as far as 2.5 miles apart and can reach even greater ranges. This wireless solution offered better performance and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it provided protection against local interference.
Technology Professional Project Design Tuning
IT Development Project Consultant
For enterprise project management assistance, Progent offers access to veteran IT experts with years of background in technology management, application development, and business process design for organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management expertise to assist enterprise customers follow leading practices to ensure that strategic projects are completed on schedule and within budget.
Consultant Hourly Rate Online Technical Support
Best Small Business IT Support Firm Consulting Hourly Rate
Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to permit simple problems to fester.
Windows Server 2022 and SQL Server Specialist
Windows Server 2022 Security and Compliance Computer Consulting
Progent's Microsoft-certified Windows Server 2022 experts can help your company to plan and implement an efficient upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid model that combines cloud-hosted Windows Server Online with an on-prem implementation of Windows Server 2022.
On-site Support Barracuda Backup Cloud LiveBoot
Barracuda Backup and vSphere Consulting Services
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup solution can include a custom-designed physical storage device built by Barracuda or a virtual appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup protects critical business data generated locally, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to help you to plan, integrate, manage and repair a BDR system based on Barracuda technology.
Consultant QoS Test Lab
network piloting Lab Professional
Progent's Test and Training Lab located at the QTS Internet Data Center can be used for piloting mission-critical applications, creating cost-effective system upgrade procedures, evaluating and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility problems, and establishing training systems for new technologies. For Progent customers without sufficient internal resources to configure effective test environments, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep vital network initiatives on schedule.
Consulting Services CRISC Risk and Information Systems Control
CRISC Certified Risk and Information Systems Control Consult
Progent offers the services of a CRISC-certified risk management consultant to assist your company to design and implement an enterprise risk management (ERM) strategy following leading practices identified by CRISC and geared to match your organization's risk tolerance, business goals, and budgetary guidelines.
Helpdesk for at Home Workforce Professional
Remote Working Integration Services
Progent has 20 years of experience helping small and mid-size organizations to design, deploy, optimize, manage, and debug IT networks that support remote workers.
Anti-Spam Technical Support
Support and Setup Postini
Email Guard from Postini offers constantly upgraded spam and virus filtering, content filtering, and protection from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and service specialist. If your company is too small to qualify for a regular Postini license, you can still get the use of Postini's Perimeter Management technology through Progent's E-Mail Guard anti-spam and virus defense service program. Progent's certified e-mail protection consultants can show you how to devise an email protection plan that includes spam filtering and anti-virus technologies and policies.
WannaCry Ransomware Recovery Specialist
Ransomware Removal Services
Progent's certified security and compliance consultants can provide security tests of enterprise-wide security to determine your organization's cybersecurity profile adherence to key international security standards. Progent can provide subscription-based managed services for security monitoring, on-demand network-wide security audits, and targeted security assessments for critical areas of cybersecurity like Active Directory or ransomware-safe backups. Progent's accredited security engineers can also conduct comprehensive information security assessments to determine your company's compliance with important international security standards including FISMA, PCI, and ISO.
802.11ax Planning On-site Support
WiFi 6 migration Computer Consultants
Progent's Wireless Consulting Services offer a fast, economical option for businesses of all sizes to integrate, manage and troubleshoot cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Exchange 2016 Upgrade Support and Integration
Exchange Server 2016 Upgrade Onsite Technical Support
Progent can help you in all facets of your migration to Exchange 2016 such as designing HA infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your VMs, mailbox databases and log files; setting up HLB for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Integration SQL Server Analysis Services
SQL Server 2014 AlwaysOn Availability Groups Technical Support Services
SQL Server 2014 incorporates significant improvements in key areas such as speed, uptime, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works transparently across all types of applications including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and on-premises consulting services including planning, deployment, management, remediation, and software development expertise to help organizations of any size to achieve fast return from their SQL Server 2014 investment.
Programmer Crystal Reports
SQL Server Analysis Services Programming
Progent can provide remote and on premises consulting to help your organization with any facet of BI reporting from debugging or enhancing applications to planning and deploying an advanced business intelligence solution. Progent's BI experts can assist you to maintain your existing BI environment, help you to upgrade reports and databases from a legacy reporting product to a current one, and provide as-needed remote training tailored to your individual needs. Progent's management reporting consultants offer experience in all popular business intelligence reporting platforms including the SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, and Report Builder.
MRP Engineer
MAS 90 Contract Programmer
Besides providing access to Microsoft Dynamics GP consultants, Progent has experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, migration assistance, and one-on-one or group webinar training classes tailored to meet your particular requirements. Progent's consultants also can help you build and maintain a protected, reliable server and communications infrastructure to support your ERP, MRP and accounting applications.
24/7 SCCM Security Online Consulting
SCCM MDM Specialists
System Center Configuration Manager automates software provisioning and updating, streamlines compliance settings control, keeps track of network assets, protects against corporate data leakage, performs network health reporting, allows secure self service, and delivers a single control mechanism for administering multi-operating system networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration specialists can help your organization with any facet of designing, implementing, operating and troubleshooting a SCCM deployment for local, cloud-based, or hybrid networks.
Meraki Traffic Shaping Onsite Technical Support
Meraki MR34 Access Point Online Consulting
Progent's Cisco-Meraki Wi-Fi access point experts can help you to design, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco appliances for streamlined management.
Windows Server 2012 R2 Clustering Support and Integration
Top Windows Server 2012 R2 Active Directory Services
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your company, create pilot systems and rollout strategies, optimize your network for local, multi-location, cloud-based, and hybrid datacenters, train your IT support staff, create a corporate-wide security strategy, automate IT administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
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