Enlarging your at-home workforce can have a significant impact on IT architecture, security, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that support at-home workers. Progent can help your Jacksonville company to select the appropriate technologies and follow leading practices in creating and maintaining a secure virtual solution for telecommuters that promotes collaboration and delivers top business value. Progent offers support services ranging from as-needed guidance for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Jacksonville, Florida companies to succeed with any facet of creating a high-performing work-at-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, security and compliance, data protection solutions, and streamlined management.

IP Voice Integration for Remote Workers
Expanding the business PBX system to include remote users is critical to supporting an effective at-home workforce. A broad range of cloud-centric IP voice products are popular with SMBs to support telecommuters. Many larger organizations depend on Cisco's modern or older products for IP voice management. Progent can assist organizations of any size to plan or maintain a telecommuter IP voice service that provides the flexibility, transparency and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist organizations tune their existing Cisco IP voice systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony features to devices like VoIP phones, media processing products, VoIP gateways, and multimedia software deployed across the network. CUCM supports other mixed media services such as messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can assist your company to support your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early IP voice products, see Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to work with these VoIP solutions and provide on-demand integration and troubleshooting expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Jacksonville, Florida company, phone 1-800-993-9400 or go to Contact Progent.