Expanding your remote workforce can have a significant effect on network infrastructure, security, and corporate workflows. Progent has two decades of experience assisting SMBs to design, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Jacksonville company to select the appropriate tools and follow best practices in building and maintaining a secure virtual solution for teleworkers that promotes collaboration and delivers top business value. Progent offers support services ranging from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Jacksonville, Florida organizations to succeed with any aspect of creating a high-functioning remote work environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

VoIP Solutions for Teleworkers
Expanding the business phone environment to include telecommuters is critical to maintaining a productive work-at-home solution. A variety of cloud-based VoIP products are used by SMBs to server telecommuters. Many enterprises rely on Cisco's modern or legacy products for IP voice solutions. Progent can assist businesses of any size to plan or maintain a remote VoIP environment that provides the flexibility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist businesses optimize their existing Cisco VoIP environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and mixed media software deployed throughout the network. Unified Communications Manager supports additional combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, visit CUCM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help you to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's support services for CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate firewall like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN architecture to work with these VoIP solutions and provide as-needed configuration and debugging expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Jacksonville, Florida business, call 1-800-993-9400 or refer to Contact Progent.