Enlarging your at-home workforce can have a significant effect on IT architecture, security, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Toledo organization to select the right technologies and adhere to best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum value. Progent offers services that go from on demand expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Toledo, Ohio organizations to succeed with any facet of creating a high-performing remote work ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

IP Voice Integration for Teleworkers
Expanding the corporate PBX environment to accommodate teleworkers is critical to supporting an effective work-at-home solution. A variety of cloud-centric VoIP products are popular with small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's current or older products for VoIP management. Progent can help organizations of any size to design or tune a telecommuter VoIP environment that delivers the flexibility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses tune their current Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media software deployed across the network. Unified Communications Manager manages additional combined media services like messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to maintain your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, refer to CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users operating beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to support these solutions and provide online deployment and debugging services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Toledo, Ohio organization, phone 1-800-993-9400 or visit Contact Progent.