Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Reston
ProgentProgentís consulting support for IT service organizations in Reston Virginia allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless augmentation of your regular IT services team. This can help you add to your revenue, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.

Progentís nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as transparent expansions to the IT groups of some of the country's biggest IT service businesses. Progentís breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support business, and Progentís transparency helps you promote and preserve your branding.

Progent is an IT support firm with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided online IT support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your clients of world-class IT services. Progent invoices your firm directly and performs under your direction to deliver your customers support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the heart of an efficient service desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but also difficult to set up and manage. Small or niche IT service companies rarely have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT support organizations a practical way to retain their custom branding while providing their customers responsive desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing program enable your IT service firm to expand your support volume, the range of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop service staff provides Level 1 end user help with 1-hour SLA to commence work during standard work hours.
  • Normal support hours are 5am to 7pm PST, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in larger metros is available across the US at additional cost.
  • You retain full control of your clients and billing.
  • Your customers enter service requests via your branded Internet portal, a toll-free number, or by sending a message to your designated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information on Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service organizations allows you to act as a single source for practically all technical expertise your clients may need. You can build your staff and strategic in-house competencies steadily without being forced to say no to new business owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house support team, under your management, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Extensive Service Reporting: Progent utilizes an advanced service reporting system to ensure that all services delivered are thoroughly documented. This allows your IT support organization to transfer service responsibilities to in-house personnel once you have sufficient people and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and affordably take on additional jobs beyond your main fields of expertise and serve additional geographies without assuming the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive IT support firm by offering more services to more customers using your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a broad array of technologies and can be a reliable resource for growing your IT support business.
  • Rapid Escalation: With a sizable team of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Keep Your Customers Happy: Satisfied clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Remote Support Professionals: For 20 years, Progent has provided remote IT support ranging from Call Center services to high-level consulting. Effective online support cuts costs and produces quick solutions.
  • Top Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Reston, Virginia Organizations
Progent's nationwide team of certified engineers offers Reston, Virginia businesses a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Reston, Virginia
To learn additional information about Progent's consulting support for network service firms in Reston, Virginia, call 1-800-993-9400 or visit Contact Progent.