Enlarging your at-home workforce can have a significant impact on IT infrastructure, security, and company culture. Progent has two decades of experience helping SMBs to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Reston organization to select the right tools and adhere to leading practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers top business value. Progent offers support services ranging from as-needed expertise for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Reston, Virginia organizations to succeed with any aspect of building a high-functioning work-at-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, cybersecurity, backup/restore solutions, and streamlined management.

Network Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed for an at-home workforce can be particularly complicated if you must manage a combination of worker-owned hardware such as PCs and laptops, Internet routers, and wireless APs from various vendors and with a mix of operating systems and firmware releases. Progent's background delivering remote help for both outdated as well as current IT products in remote office venues allows you to make efficient use of your available network infrastructure and offers ready access to expertise for making essential upgrades. Services offered by Progent to help your company to create a productive work-at-home ecosystem include:

  • Virtual Private Network (VPN) technology makes it possible to create a safe tunnel for authorized remote employees to use IT assets situated at your corporate data center or in a public cloud. Progent's consultants can help your company to configure and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your remote workers to set up Cisco's popular AnyConnect software to provide safe VPN connections for a broad selection of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products enable a telecommuter to see and interact with a data center computer's desktop. This gives IT managers more control over the digital ecosystem of telecommuters and offers them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home computer networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewall services. Progent offers expert online support for deploying home routers from all major vendors. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, often supporting the whole family and visitors, are commonly used by at-home employees to connect to their router for work. This can create throughput and security problems. Progent can help you to mitigate these problems by delivering services like Cisco Aironet configuration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless AP setup help.
  • Internet connectivity solutions affect the performance and reliability of connections between at-home workers and the company network. Business-critical processes may require backup Internet access in the event the primary connection breaks. Progent can provide guidance for picking ISPs, picking appropriate bandwidth and data volume packages, and integrating redundant Internet access. See Internet access integration services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Reston, Virginia business, call 1-800-993-9400 or refer to Contact Progent.