For business computer networks located within the state of Rhode Island, Progent's Microsoft and Cisco qualified technical experts can deliver phone help and remote troubleshooting to repair your network systems problems fast and cost effectively. Progent has acquired top-notch expertise, sophisticated tools, and support knowledge bases to troubleshoot and resolve IT problems while avoiding the cost and time delays normally associated with onsite technical service calls.

If your Rhode Island business is located outside of the larger metro areas such as Providence, Warwick, or Cranston, your local network systems support choices may be limited in technical capability, or not available during a crisis. This results in a office network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of seasoned network consultants average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a broad range of technical projects for a diverse range of customers. This means you get not just the technical competency needed for the job, but a professional with proven methods for applying that expertise to provide efficient network solutions.

ProSight DPS Managed Backup and Recovery
ProSight Data Protection Services automated backup and disaster recovery offers small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about Progent's complete ProSight family of affordable managed services for small and medium-size businesses.

MySQL Software Development and Database Administration Support
Progent's MySQL software programmers, database architects, and database administrators can provide affordable online DBA or software programming services and can help businesses of any size to configure and maintain MySQL in a reliable IT environment that offers advanced performance, expandability, and protection. Progent also has proven skill assisting companies port applications from Oracle to MySQL.

Microsoft Dynamics NAV Consulting
The updated version of Microsoft Dynamics NAV offers powerful new features including tailored Role Centers, enhanced analytics and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV consulting experts can provide software development, integration and troubleshooting services to enable you to get the most from MS Dynamics NAV. Progentís engineers can help you to connect MS Dynamics NAV ERP software to additional systems and programs. In addition, Progent can help your organization to design and analyze data warehouses so you can enhance your knowledge of your business, attract more customers, expand your sales campaigns, and build productive partnerships.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously known as CallManager, or with Cisco Unified CM Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Unified CM applications like Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP trunks and CUBE internetworking, installing ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Temporary Chief Information Officer Support Services
Progent can supply companies with an IT management professional who can serve as a part-time Chief Information Officer. This veteran IT executive can provide long-term direction to help you to integrate appropriate technology to enhance business processes so they align better with your business objectives. Your company can create and implement a well conceived information technology strategy without incurring the cost of a full-time Chief Information Officer. Vital services Progent's temporary Chief Information Officer can perform include growth strategies, establishing IT budgets, developing models for Total Cost of Ownership, optimizing business processes, negotiating with suppliers, establishing security policies, cash flow management, streamlining data center management, software revision management, IT asset documentation control, and disaster recovery preparedness.

Planning and Migration Help for SharePoint Server 2013
Progent has been providing SharePoint support since the first SharePoint product was released over a a dozen years, and Progent has the breadth and depth of IT knowledge to help organizations of any size to plan and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 apps that add substantial business benefit to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from a different collaboration solution; decide whether an on-premises, Cloud-based or hybrid configuration is most sensible for your organization; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide full project management support or can help in individual jobs related to your SharePoint 2013 deployment.

High-level Project Management Experts
For enterprise project management support, Progent offers the services of veteran information technology experts with decades of background as IT project managers for program development, information technology implementation, and business process engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer advanced management skills to assist enterprise customers to adhere to leading practices to ensure that strategic projects are successfully completed on schedule and on budget.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent is the leading source of easy, quick, and economical access to Cisco CCIE Certified support professionals. Cisco Certified Internetwork Experts are recognized networking experts who earn this prestigious classification only as a result of strenuous testing by Cisco. CCIEs can resolve the most complicated problems associated with network design, implementation, troubleshooting, and service. Progentís CCIE professionals work closely with Cisco in-house staff in analyzing problems with Cisco's IOS platform and devising workarounds or acquiring patches to resolve anomalies. Progent offers fast access to a CCIE by phone so that you can get immediate help for complex network problems that are impacting worker efficiency but are beyond the expertise of your usual network support resources.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help your organization plan, configure, administer and repair VMware vSphere-powered virtualization solution for local networks, private and public clouds, or hybrid cloud deployments. Progent's VMware vSphere and vCloud consulting team offer advanced knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery.

Apple macOS and OS X Consulting Services
Progent's engineers can provide Mac users a variety of IT services including remote Mac desktop support, expertise with Mac applications, Outlook for Mac and Exchange Server consulting, Apple macOS and OS X protection and connectivity engineering, integration between Apple macOS and OS X and Microsoft Windows networks, and one-on-one training. For business networks based solely on Apple macOS and OS X or for environments that utilize a mix of Apple macOS and OS X, Linux, and MS Windows-powered servers and workstations, Progent has the experience and knowledge to deal with the complexity of designing, installing, and maintaining a network infrastructure that is dependable, safe, efficient, and aligned with your business goals.

Wireless VoIP Phone Integration and Troubleshooting
Creating solutions with Cisco's wireless IP phones usually requires that you configure and fine tune many components of your wireless infrastructure such as wireless access points, switches, Cisco wireless LAN controllers, and network management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer remote and onsite assistance to help you create and administer a Cisco wireless IP phone deployment by providing services that range from debugging the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.

Exchange Server 2010 Upgrade Consulting
Progent's Microsoft-certified Exchange 2010 consultants can help you to manage and debug your current Exchange Server 2010 environment or give you access to the assistance of seasoned Exchange Server 2016 professionals and Office 365 Exchange Online consultants to help you determine the value of upgrading to a current edition of Exchange that delivers quick return on investment by improving your productivity, lowering the expense of hardware and service, streamlining administration, and integrating your key communications technologies.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a prestigious achievement that represents expertise in information system security auditing. Accredited by ANSI, the CISA credential requires that candidates undergo a comprehensive examination administered by the ISACA professional association. Progent offers the expertise of a CISA-qualified Cybersecurity audit professional trained to help businesses in the fields of information systems audit services, IT governance, network assets and architecture ROI, IT support, protection of data resources, and disaster recovery planning.

Response Time of Progent's Technical Response Center for Remote Support
Progent's Technical Response Center is dedicated to providing the best quality of online computer support available for emergency and non-critical problems. For urgent issues that affect many workers, crucial people, or a mission-critical program, the TRC can engage in less than an hour. For non-critical problems, the TRC will in two hours or less. Under any circumstance, your trouble ticket will be created promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you on every corrected issue to make sure you are satisfied with the resolution and ready to close the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

Planning Help for Windows 10
Progent's Microsoft-certified Windows 10 migration experts can assist organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older release of Windows. Online and on-premises evaluation and upgrade services for Windows 10 provided by Progent include Return on Investment analysis, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, teleworker connectivity, security and compliance, streamlined provisioning and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for network management staff and users, and ongoing Call Center support services.

64-bit Computing Upgrade Support Services
Progentís 64-bit migration specialists can help you to update your servers and desktop PCs efficiently from 32 to 64 bits. Progent can assist you to calculate the risks and advantages of migrating to 64-bit processing, plan a cost-effective migration strategy that reduces business interruptions, and offer responsive remote support to aid your company to install 64-bit software and application programs on your existing hardware. Progent's Microsoft-certified consultants can help you to install the 64-bit editions of Microsoft products such as Windows Server, Exchange Server, Windows 10, and Office Excel.

Contact a Progent Network Support Expert
To learn how you can contact a Progent computer consultant for online or on-premises expertise in , call 1-800-993-9400 or go to Remote Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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