If your business computer network is in Rhode Island you now have quick remote help from a UNIX or CCIE-certified professional to assist with critical issues involving your computer network. Progent maintains among the largest teams of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consulting experts available online of any nationwide support organization in the United States. Rates are competitive, billing is by the minute, sign-up is fast, and support is world class.
In case your Rhode Island office is located some distance from major urban neighborhoods like Providence, Warwick, or Cranston, the availability of UNIX or Cisco CCIE engineers is often limited when there's an urgent situation. This can cause a drop in productivity for your business, angry customers, idle workers, and defocused executives. By contacting Progent's remote support, you have access to a qualified professional ready to provide assistance when you need it to get your system on line.
Because Progent charges for telephone-based support per minute, your business is invoiced exclusively for technical help provided. Progent imposes no initialization fee. Many online service companies have significant minimum payments or charge for every quarter hour or longer. Progent's small granularity and straightforward pricing mechanism eliminate unexpectedly large invoices for speedy repairs.
If your Rhode Island business needs remote assistance for UNIX, Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's remote help, call 866-776-4368, or refer to Contact Progent.
Why is Progent's Remote Technical Support Program Unique?
Progent's seasoned staff of remote consulting engineers has a wide array of world-class information technology skills. This allows Progent's online technical support experts to deal successfully with the most complex technical problems faster than is feasible with typical third-party support organizations or with the in-house IT staff usually found in smaller businesses. Progent has developed the tools and skills to fix problems efficiently in many different network configurations that feature mixtures of UNIX, Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco technologies. (See Progent's customer testimonials.)
Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CISCO CCIE service specialists have qualified for professional certifications such as Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote support experts also have a number of high-level Cisco credentials which include Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To help businesses who run environments powered by a combination of UNIX/Linux, macOS and OS X, and Microsoft operating systems, Progent's online service team offers the assistance of engineers with important Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering advanced security consulting, Progent provides phone-based contact with professionals with the industry's top security certifications such as Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers. The scope of Progent's expertise combined with Progent's cooperative approach to fixing technical problems allows service escalation, if needed, to experts with relevant background to deal with unusually tough problems. This accelerates remediation of emergency problems, prevents system disruption, and reduces maintenance bills.
For companies anywhere in Rhode Island, Progent allows immediate remote communication with a UNIX/Linux, Solaris, macOS or OS X consultant for critical assistance to fix computer problems that are affecting business productivity and are outside the comfort zone of your on-hand network service resources. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-qualified engineers can interface with your network by means of state-of-the-art remote support tools that allow them to deliver rapid and economical analysis and repair of serious IT issues.
Services Progent's Phone-based Consulting Experts Can Provide Your Rhode Island Company
Progent service specialists are qualified to offer advanced assistance for an extensive set of UNIX/Linux, Apple Mac, Cisco, and Microsoft Windows solutions including:
Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Network Support Expert Immediately
Online Expertise for UNIX/Linux, Sun Solaris, and Apple macOS and OS X Systems
Progent's UNIX, Linux, Solaris, and macOS and OS X online network support team can help Rhode Island small businesses with an extensive set of information products and technologies including network architecture, email solutions, security expertise for networks and company operations, Microsoft Windows integration with UNIX/Linux, Sun Solaris, or Apple macOS and OS X platforms, virtual server options for server consolidation and streamlined management, and moving from older applications to current solutions powered by newer versions of UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft Windows.
Progent's support professionals can provide remote troubleshooting for systems powered by leading derivatives of UNIX including:
macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
SGI/Irix or common Linux platforms including
Cisco Network Infrastructure and Security Solutions
Progent is unmatched in the computer support arena for providing fast and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are elite networking professionals who earn this prestigious certification only after thorough examinations supervised by Cisco. In most cases Cisco CCIEs are employed by large enterprises or national Internet service providers, and as a result their skills are not readily available to the general public.
Progent is one of the few computer consulting firms that makes sure that Cisco CCIEs stay accessible to assist small and mid-size companies. In addition, Progent facilitates fast contact with a CCIE by telephone so that you can get immediate assistance for complex network problems that are disrupting your productivity but are beyond the competence of your ordinary network support resources. Progent's CCIE engineers can connect to your system by utilizing the latest remote troubleshooting technology in order to execute rapid and affordable diagnosis and resolution of urgent system anomalies. To learn additional information concerning Progent's support for Cisco network appliances, see Cisco Network Engineering Support.
Microsoft Partner for Phone-based Consulting for Windows
Progent's Microsoft-qualified online service engineers can provide computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help your company with a broad range of technology practice areas such as
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 R2 support,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2013 development,
Lync 2010 integration and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Qualified System Security Experts
Progent provides you access to certified CISM, CISSP and ISSAP security professionals who offer a range of security solutions that can enhance the resistance of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X environment against attacks or help you to recuperate promptly from a breach. Security solutions offered by Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds and Hydra; fast recuperation from malicious attacks; setting up firewalls; designing secure techniques for off-site and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock automated monitoring. To find out more information on Progent's security services for small and midsize businesses, go to Progent's Engineering Services for Network Security.
Business Applications Support: Webinar Training, Custom Development, Integration
Progent's Mac technology experts can support the creative aspect of Macintosh computing by offering help services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video production studio.
Progent's Application Experts Team can supply in-depth consulting support and training in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To learn more about Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Call Center Support Alternatives
Progent provides a variety of service offerings for Help Desk Call Center assistance : UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services, and Call Center Operations Consulting and Staffing.
Progent's Call Center Outsourcing Services are designed primarily for companies who need the immediate accessibility of an effective Call Center but who have relatively small budgets and internal support bandwidth. Progent’s Virtual Help Desk is a transparent extension of your current Help Desk resources. Progent can act as a main Call Center for your organization, represent an escalation resource for tough technical issues, or be available in those instances when your ordinary service providers are too busy. Progent's Call Center Consulting Services can aid you in building an effective new Call Center or enhancing your current one, evaluating or customizing Help Desk application software to address the particular needs of your business, or providing temporary personnel to work remotely in conjunction with your internal Help Desk Call Center group to deal with demanding scenarios like system upgrades. To find out more information about Progent's Call Center support and outsourcing, see Progent's Help Desk Call Center Support.
Progent's Online Support Tools
Progent's powerful service reporting system keeps comprehensive documentation of all service provided to Progent's customers. Each authorized Progent team consultant has access to the details of services rendered to each client by any team engineer. This archive of problems and resolutions is structured as a conveniently searchable internal knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's certifications with key industry leaders including Cisco and Microsoft make available other extensive support databases and to vendors' internal technical staff that allow Progent's remote service experts to arrive at the optimal solutions promptly.
To see how you can contact a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco CCIE for emergency online professional assistance in Rhode Island, phone 1-800-993-9400 or go to Urgent Online Network Support.