Ribeirão Preto At Home Workforce Configuration Consulting Company
Solution Planning, Configuration, Management and Call Center Consulting
Enlarging your at-home workforce may have a major effect on network infrastructure, security/compliance, and corporate workflows. Progent has two decades of background helping businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Ribeirão Preto company to pick the right technologies and adhere to leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers support services ranging from on demand guidance for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent can assist Ribeirão Preto, São Paulo companies to with any aspect of creating a high-functioning work-from-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security monitoring, backup/restore solutions, and streamlined management.
Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required for an at-home workforce can be particularly complicated if you have to accommodate a mix of worker-owned equipment such as PCs and laptops, routers, and wireless APs from different vendors and with a mix of operating systems and firmware releases. Progent's experience delivering online support for both legacy and current technologies in remote office solutions allows you to make efficient use of your existing infrastructure and provides you with ready access to expertise for implement essential updates. Support services offered by Progent to help your company to implement a high-functioning work-at-home ecosystem include:
- VPN technology allows you to establish a secure connection for authorized at-home employees to access IT resources located at your corporate data center or in a public cloud. Progent can help your company to configure and manage VPN connections between your at-home workforce and your key network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your remote workers to set up Cisco's AnyConnect client software for secure VPN tunneling for a broad selection of devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to view and use a data center PC's desktop. This technology gives IT managers significant control over the computing environment of telecommuters and offers remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect at-home computer networks to the Internet and typically support VPN connections, local wireless connectivity, and firewall services. Progent offers top-tier online consulting for deploying home routers from all major manufacturers. See router integration services from Cisco-certified consultants.
- Home Wireless networks, often shared by families and guests, are frequently used by at-home employees to access their Internet router for work. This can create throughput and cybersecurity problems. Progent can assist you to resolve these issues by providing services that include Cisco Aironet configuration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi WiFi access point integration assistance.
- Internet access solutions affect the performance and reliability of connections between telecommuters and the corporate network. Line-of-business applications might require redundant Internet connections in the event the normal connection breaks. Progent offers expertise for identifying ISPs, choosing sensible bandwidth and data volume packages, and integrating high-availability Internet connections. Refer to Internet access integration services.
IP Voice Integration for Teleworkers
Extending the business PBX environment to accommodate telecommuters is critical to supporting a productive work-at-home solution. A broad range of cloud-based IP voice platforms are used by small and mid-size businesses to support teleworkers. Many larger organizations depend on Cisco's current or older platforms for IP voice solutions. Progent can help organizations of any size to plan or tune a telecommuter IP voice environment that delivers the flexibility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help organizations tune their current Cisco IP voice environments to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends advanced telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia apps deployed across the network. Unified Communications Manager supports additional combined media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit CUCM consulting services.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can help you to maintain your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other early VoIP platforms, see CallManager expertise.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients operating outside the corporate firewall like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network architecture to work with these VoIP solutions and deliver online integration and troubleshooting services.
Video Conferencing for an At-Home Workforce
A wide range of video conferencing products from leading technology companies enable virtual discussions, video and voice conferencing, chat sessions, and screen/content sharing for both local workers and teleworkers. Many organizations utilize multiple products to meet the needs of their various partners and customers. Progent can help your organization to manage your current voice/video conferencing ecosystem and enhance the experience of your at-home workforce.
- Skype for Business is Microsoft's popular communications product that supports real-time presence, IM, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to configure and manage Skype for Business clients to support your remote employees. For details about Progent's consulting services for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's group video calling app for compatible iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. To learn more about Progent's consulting expertise for Webex and for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities that include voice/video conferencing, persistent chat, plus data sharing. To learn more about Progent's support services for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and help your business to tune your network infrastructure to run them.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that create a consistent user interface for exchanging information throughout a corporate network and on a broad range of endpoint computers. Progent has delivered online consulting support for SharePoint and Exchange Server since their first releases and can help your company to deploy these critical collaboration platforms to optimize the effectiveness of your remote workers.
SharePoint uses web entities to enable collaboration and information sharing by offering policy-based delivery of content, business processes, and utilities for looking through enterprise-wide business data. SharePoint permits you to create secure web portals that enables at-home workforce to see and update consolidated business intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts. To learn about Progent's SharePoint support services, go to SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, go to planning and configuration expertise for Exchange.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to OneDrive, and co-workers can access them securely via a browser. Provided with Office and Microsoft 365, OneDrive allows remote workers to jointly author documents. Edits made offline are uploaded when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, visit Microsoft Onedrive integration consulting.
Cloud Integration for Remote Workers
Progent offers advanced remote assistance for helping businesses to create, manage and optimize cohesive hybrid network architectures that combine physical data centers, telecommuters, branches, plus cloud services. Progent can provide top-tier consultant for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve problems with cloud connectivity, identity, and security.
Microsoft Azure is a leading family of public cloud software and services that allows you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Microsoft Azure offers over 100 services services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan backup and recovery solutions with Azure Backup. Progent can also show you how to establish protected access to Azure services for telecommuters by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting services for Azure, refer to Microsoft Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of client productivity applications and cloud services offered by subscription. Office applications and cloud services are marketed in a variety of plans intended for users ranging from individuals and households to large corporations. Progent can provide quick and affordable online access to consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to evaluate the numerous subscription plans offered with Microsoft 365 and deploy 365 applications for your teleworkers to achieve maximum business value. For details about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product suite. Exchange Online offers the advantages of lower costs for data center infrastructure, easier management, dynamic scaling, high availability, and other benefits associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with local deployments of Exchange, allowing customers to build hybrid information systems. Progent's certified Exchange consultants are available for occasional assistance to guide you through tough IT roadblocks and also offer end-to-end project management services to make sure your telecommuters have convenient and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's support services for Exchange Online, see Microsoft 365 Exchange Online configuration and support expertise.
Amazon AWS is a trailblazer in the public cloud arena and is the world's biggest source of cloud services. Progent offers fast and affordable online contact with cloud connectivity consultants who can help your organization to design, implement, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to build a high-availability network model to make sure your users have a productive computing experience whether they are working from your headquarters, a branch office, at home, or on the road. For details about Progent's support services for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud (GCP) is a leading set of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to expand your existing IT resources with the Google Cloud Platform, and Progent's database experts can help you make your key apps cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent's consultants can assist your business to set up VMs on GCP Compute Engine, design a cost-effective storage solution with GCP Storage, and streamline identity control for remote workers with GCP Cloud Identity. Progent can also assist your organization to use GCP's unified management tools to control and track your Google Cloud environment. To learn, refer to Google Cloud Platform integration expertise.
Help Desk Services for Telecommuters
A sudden, company-wide transition to a teleworker workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services leverage Progent's extensive network of remote IT support specialists combined with world-class trouble ticketing and tracking software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their active tickets, enter details, and append screen captures and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service enables your company to augment your current Help Desk Call Center organization by splitting responsibilities for Support Desk services seamlessly between your regular IT support staff and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collaborative support solution based on the number one professional services automation tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can help your business to deliver best-in-class technical support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.
Security and Compliance for Teleworkers
Work-from-Home (WFH) workers typically use their own devices and usually work in an unsecured physical space. This situation increases their vulnerability to malware threats and calls for careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, intensive user training, and the creation of security policies based on best practices. Progent's seasoned roster of data security solutions consultants can help you to design, implement and manage an effective security solution that guards critical IT resources in networks that incorporate at-home workers.
Firewalls allow companies to build a network that can be securely accessed by on-premises users and by at-home workers, mobile users, suppliers, clients, and other stakeholders. Modern firewall devices allow you to configure and control different permissions to various classes of users and to scale your network and adjust your security profile as your business evolves and as network attacks grow more complex. Progent supports both current and older security appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support expertise, refer to firewall integration and support services.
Remote Endpoint Monitoring makes it easy to watch over the various computers utilized by an at-home workforce and either reject or identify and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on every secured endpoint device, monitoring all activity and utilizing advanced machine learning and full execution context from SentinelOne to identify new threats on arrival. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the impacted endpoint device from the network to quarantine the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay secure even if they are not connected to the Internet. To learn more about ProSight Active Security Monitoring, go to remote endpoint security monitoring for telecommuters.
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized for this second form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can evaluate the exposure of your information system to all types of external and local security threats for an environment that includes an at-home workforce. Progent can run online, automated cybersecurity inventory scanning for rapidly and affordably uncovering a wide variety of security weaknesses that can be surfaced via the Internet. Progent's security audit experts, which can be provided by data security experts with top certifications such as CISM, ISSAP, and GIAC, can assist you to evaluate your processes and policies and assess your IT infrastructure to enable you to implement the highest level of security for your teleworkers.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To view or download a white paper about critical areas to focus on for protecting a network that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
Data Protection involves backing up and restoring critical data so as to avoid data loss and minimize restoration time and effort in the event of storage system failures due to hardware issues, programming hiccups, operator mistakes, malware, or any other reason. Reliable data protection solutions can be particularly challenging to design and maintain in hybrid networks that incorporate local data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for remote workers must address multiple types of personally owned endpoints. Progent offers fast online help from experts knowledgeable about a wide array of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and smartphones. Popular backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources spread throughout a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and features granular restore and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies often envision scenarios that call for a rapid changeover to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity specialists can help your business to develop, document and test a DR/BC plan that addresses the logistics of switching to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager features a centralized platform for safeguarding critical data by managing local, mobile, and at-home endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and securing remote computers and applications. Remote endpoint devices can be user owned or business owned. Network administrators managing the endpoint devices of telecommuters can use Intune to provision and authenticate apps on managed devices, push patches and certificates, configure rules for permission to access data and resources, manage passwords, create VPN tunnels, determine how home-based workers share data, set up threat defense, ensure security compliance, and wipe corporate data from lost, stolen or decommissioned endpoint devices. Intune works with iOS, Android, Windows, and macOS/OS X endpoints. For information about Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint computers of your teleworkers, refer to Intune remote endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that allows network managers to keep remote endpoints up to date and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a perpetual license. Key capabilities of Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of devices, unifies reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud-based products. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Ribeirão Preto, São Paulo organization, phone
An index of content::
Live Communications Server Remote Support
Microsoft LCS Server Engineers
Microsoft Communications Server provides IM and Real Presence as part of an extensible, world-class package offering enhanced security, seamless integration with additional Microsoft software, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can realize cost savings and improved business efficiencies, enhanced worker productivity, and better intellectual property security with this simple-to-manage, highly available solution. Successful implementations of Microsoft Office Communications Server require extensive planning and thought before installation. Progent's Microsoft-authorized consultants can provide the expertise necessary to realize all the benefits of Microsoft Office Communications Server throughout your entire corporation.
PIX Firewall Upgrade Remote Support
Cisco PIX Firewall Migration Specialists
Cisco's PIX Series firewalls have been discontinued and Cisco may no longer offer support these devices. Progent still provides technical support for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can also help you assess if you should migrate to next generation firewall technology available from Cisco. Progent's Cisco technology specialists can help you design and carry out a smooth upgrade to Cisco ASA 5500-X firewalls based on industry best practices.
Remote Workforce Consultant Services
Helpdesk for Remote Workers Information Technology Consulting
Progent has two decades of background helping small and medium-size companies to design, deploy, optimize, administer, and debug computer networks that incorporate teleworkers.
Remote Employees Helpdesk Services Onsite Technical Support
Remote Offsite Workforce Helpdesk Services Integration Services
Progent can provide small and medium-size companies overflow or fully outsourced Help Desk call center support for offsite employees.
Problem Escalation Through Teamwork IT Solution Providers
Security Consultants Microsoft Consulting Best Practices
Progent’s team of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT support, performing a broad range of technical projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This ensures that you get not only expert IT skills, but also a support engineer with proven methods for using technical knowledge to repair actual IT problems rapidly.
Part-Time CIO Online Support Services
Part-Time CIO Remote Support Services
Progent can provide small companies with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you integrate appropriate IT products to enhance business operations so they align better with your business goals. Your company can develop and implement a well conceived IT strategy without incurring the cost of a full-time senior IT executive.
Specialists MS Virtual Server Administration Website
MS Microsoft Virtual Server Consulting Services
Microsoft Virtual Server, hosted on the Windows Server platform and powered by technology first developed by Connectix, delivers the power needed to carry out server consolidation, application upgrade, and server quarantine projects through virtualization techniques in an enterprise-ready computing network with advanced expandability, manageability, and reliability. Microsoft has aimed Virtual Server at companies who want to enhance ROI in software programming and piloting, migration from outdated mission-critical applications, and hardware consolidation. Progent's professional Virtual Server experts can assist your company to assess and deploy Microsoft Virtual Server 2005.
Top Microsoft Virtual Machines Help and Support
Open Now Microsoft Virtual Server Administration Engineer
Microsoft Virtual Server 2005, run on the Microsoft Windows Server 2003 operating system and powered by technology originally produced by Connectix, provides the power necessary to carry out server consolidation, software upgrade, and server isolation projects through virtualization techniques in an enterprise-class IT network with high scalability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at businesses who want to improve ROI in application programming and piloting, upgrading from legacy line-of-business software, and server consolidation. Progent's professional Virtual Server consultants can assist your company to evaluate and integrate MS Virtual Server.
SCCM 2012 Asset Management Support and Setup
SCCM 2012 Site Hierarchy Design Technical Support Services
Progent can help your organization to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older device and application management solution or assist you to enhance your existing SCCM 2012 environment to accommodate your changing IT requirements. In addition, Progent can assist you to build a software foundation that extracts the most value from SCCM by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL SSRS, and Internet Information Services.
Integration Services Microsoft SBS 2011
Microsoft SBS Server Specialist
Microsoft Small Business Server (SBS) is a low-cost suite of server products that provides the basis for a feature-rich but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET functions included with Microsoft Small Business Server calls for an IT consultant with hands-on expertise and broad knowledge in designing and building cohesive and comprehensive information technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This expertise assures you success in deploying, managing, and troubleshooting IT environments powered by the Microsoft SBS line of servers and programs.
Security Plan Technology Consulting
Security Management Practices Network Security Auditing
For small and midsize organizations, computer security and regulatory compliance is excessively complicated to master yet too risky to ignore. The world's largest institutions have been breached, and the top cloud service providers have on occasion been knocked out. It seems as though there's nowhere to hide. Progent has made it economical for smaller organizations to carry out critical IT security tasks successfully by offering the advantage of billable time to the nearest minute with no minimum billing for remote help. This means you can have access to a world-class information expert to provide just the help you need when you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any aspect of network security including vulnerability audits, malware defense and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and creating a comprehensive security strategy.
Remote Technical Support SharePoint Portal Server
SharePoint 2003 Online Help
Progent’s Microsoft-certified consultants offer small and midsize companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and data. SharePoint Portal Server provides a central location for your workers or customers to access, organize, distribute and manipulate useful information, files, and software and to interact with other people. It allows faster and better decisions, more effective sharing across groups and more streamlined business processes. The primary goal of SharePoint Server is to bring together, in a productive way, all of the many sources of knowledge accessible inside and outside a business network. Windows SharePoint Services connect workers, customers, teams and major tasks with the data they’ve developed in a manner that makes data convenient to find, retrieve and apply.
Expert Training Network Consulting
Expert Training Remote Consulting
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Small companies who utilize trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Urgent Microsoft Dynamics SL Setup and Support
QuickBooks Pro Consultants
Progent can give you access to application developers who can modify your Microsoft Business Solutions ERP, MRP, and financial system packages to match your particular company requirements. Progent’s Microsoft-certified consultants provide expertise in Microsoft Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also provides custom e-Commerce consulting services for secure, company-wide information sharing plus interfacing with Customer Relationship Management programs.
Remote Employees Network Infrastructure Online Troubleshooting
Online Help Offsite Workforce Infrastructure
Progent can help small and medium-size businesses to plan, configure and troubleshoot the network infrastructure for a remote workforce.
CCDP Expert Certified Small Business WAP371 Onsite Technical Support
Technical Consultant Small Business WAP321
Progent's Cisco-certified Wi-Fi integration consultants can help you to configure, manage, and troubleshoot Cisco Small Business Wi-Fi Access Points.
Microsoft Dynamics GP Modifier Specialist
24/7 Dynamics GP Customization Consultant
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to design specialized line-of-business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you create reports that let you track your business more effectively, turning raw data into valuable understanding of your company and customers.
Microsoft Office XP Small Business Network Consulting Company
Installer Microsoft Office System
Progent imposes no service activation fee and requires no monthly commitment for services provided during normal working hours. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be tempted to permit simple problems to stay unaddressed. .
Catalyst 802.11ax AP Upgrade Network Consulting
Computer Consultant Catalyst 9115 Access Point
Progent's Cisco Catalyst 9100 Series Wi-Fi 6 Wireless Access Point consultants offer affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless APs.
System Center 2016 and Intune Onsite Technical Support
Largest System Center 2016 and VMware Integration Configuration
Small to mid-sized businesses can now enjoy all the benefits of System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft Premier network support professionals. With Progent's affordably priced network service packages, small businesses can choose a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small business networks enterprise-class reliability, protection, and performance.
Infor SyteLine CloudSuite Upgrade from SyteLine 6 to CloudSuite 9 Services
Infor SyteLine CloudSuite Amazon AWS Integration Specialist
Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates more than a quarter century of background helping manufacturing, distribution and service organizations to simplify supply chains and improve the efficiency of critical business processes in order to bring products to market quickly and adhere to customer commitments dependably. Progent offers the skills of an ERP consultant with over 20 years of experience working with the SyteLine/CloudSuite Industrial platform. Progent offers remote or onsite consulting that spans from as-needed advice to solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, debugging, data conversion, Microsoft 365 integration, disaster recovery planning, and database administration.
MySQL Clustering Consultant Services
Development Company MySQL
Progent can provide cost-effective remote access to an Oracle-certified MySQL DBA or application programmer and can help businesses of all sizes to integrate and manage MySQL within a reliable IT environment that provides advanced performance, expandability, and protection. Progent also has proven skill assisting businesses port databases from Oracle to MySQL.
Technical Support At Home Workforce
At Home Workers Integration Support
Progent has two decades of experience helping small and medium-size businesses to plan, deploy, tune, administer, and troubleshoot computer networks that support an at-home workforce.
Systems Management Server 2003 Integration Support
Systems Management Server Onsite Technical Support
Progent’s Microsoft-certified consultants provide small and medium size companies enterprise-class consulting support for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's solutions for update and configuration automation. Configuration Manager is Microsoft's new title for the update management solution formerly called SMS Server. System Center Configuration Manager 2007 provides a variety of enhancements to Systems Management Server including full automation, built-in Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progent’s certified engineers can show you how to use SMS or Configuration Manager 2007 economically for streamlined OS and application software deployment, security patch administration, software tracking, and licensing compliance. Progent's consultants can also assist you to migrate smoothly from Microsoft Systems Management Server 2003 to System Center Configuration Manager.
Intune and Windows 8.1 IT Services
Security Patch Management Network Consultants
Progent's Intune consultants can assist your organization to understand the business value of adopting Microsoft Intune for managing your mobile computers including laptops, smartphones, and tablets powered by Windows, iOS, and Android. Progent can assist your company to configure security policies, set up pilot environments to evaluate the benefits of Intune for your network, deploy Intune throughout your enterprise, integrate Intune with SCCM for unified change management, and troubleshoot your Intune solution.
Windows Emulation for macOS Support and Setup
Computer Consultants Windows Desktop Simulation on macOS
For businesses that have a mix of Apple Mac and Windows computers, there exist two basic alternatives for running Microsoft Windows-only applications on a Mac: remote access to a physical Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach a Mac to a networked Microsoft Windows-based computer to run Windows software and access network resources. Microsoft's Virtual PC for Mac simulates Microsoft Windows on an Apple Mac computer so that you can run Microsoft Windows programs locally. Progent's macOS and Mac OS X technology consultants can help you to maintain these solutions for running Microsoft Windows applications on your Macs and can in addition assist your organization to evaluate and install other solutions for Windows PC simulation.
Technical Consultant Microsoft 365 PowerPoint Integration
Microsoft 365 Outlook Integration Network Consulting
Progent can help you to understand the many subscription options available with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-platform networks that include Windows, macOS, and Linux technology. Progent can also assist you to create and manage hybrid ecosystems that seamlessly combine local and cloud resources.
Solaris with Windows Technology Professional
Windows and UNIX Engineers
If you are producing UNIX or Linux applications on a network that includes Windows-based servers, desktops, and office applications, Progent can provide full-service information technology outsourcing that frees you to focus on your area of strategic expertise while avoiding the continual distraction of managing your business network. By using smart network monitoring and by delivering online and on-site assistance as your business needs it, Progent represents an affordable alternative for maintaining an IT network that features high dependability, security, and efficiency. Progent's developer assistance offerings include comprehensive network support outsourcing, virtual infrastructure, remote and on-premises service and troubleshooting, 24x7 monitoring services, and Help Desk Call Center outsourcing.
Top Rated SCCM 2007 Patch Management Remote Support
SCCM 2007 Application Deployment Computer Consultant
Progent's Microsoft-certified consultants can assist you to support System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve security, and boost productivity by ensuring that operating systems and applications are always current, managing licensing, and reporting usage patterns to help you make informed purchasing choices. When your organization is set to upgrade your SCCM 2007 device management solution, Progent can help you to plan and carry out an efficient migration to System Center 2012 Configuration Manager.
Wi-Fi Site Survey Computer Engineer
Wireless LAN Site Survey Remote Support Services
Progent's Wi-Fi site survey and predictive modeling assist you to plan, install and debug a Wi-Fi LAN customized for your environment, offering you a WLAN that delivers the reception, performance, density, Quality of Service, security, and hand-off capability your business needs. Wi-Fi survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and on-premises survey services for validating, optimizing, and troubleshooting a functioning wireless network.
Support and Help Cisco RADIUS Security
VPN Integration
Cisco's security and remote access products for small organizations offer a complete line of easy-to-administer security products to help protect your local and remote network infrastructure. Cisco's VPN line features switches, firewalls, intrusion detection systems and VPN concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who are able to assist your business to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that fit best with your company goals.
802.11ax Management Remote Consulting
802.11ac IT Consultants
Progent’s Wireless Consulting Services offer a fast, affordable way for businesses of any size to deploy, manage, monitor and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Meraki Air Marshal Professionals
IT Consultant Meraki MR34 Access Point
Progent's Cisco Meraki Wi-Fi AP experts offer online and onsite support to help businesses of all sizes to plan, install, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and support Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products such as switches, routers and firewalls to create a cohesive ecosystem that delivers identical access, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients regardless of their location or computing device.
Consultancy Infor SyteLine CloudSuite Shop Trak
Infor SyteLine CloudSuite Materials Management Specialists
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates more than 25 years of background helping manufacturing and distribution organizations to simplify supply chains and streamline key processes to bring products to market fast and meet customer schedules dependably. Progent can provide the expertise of an ERP consultant with more than two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite consulting that can range from as-needed advice to comprehensive solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and DBA services.
ProSight Remote Infrastructure Management Onsite Technical Support
Computer Consultant ProSight Automatic Network Mapping
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or resolving performance problems.
scom 2016 Nano Server integration Support and Help
24-Hour Configuration scom 2016 alerts
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum availability for critical workloads by providing centralized, mixed-platform monitoring of physical and virtual resources deployed across local systems and private and public clouds. Progent's SCOM consulting group can provide advanced online and onsite support to help businesses of all sizes to plan, implement, tune, update and repair Operations Manager 2016 deployments. Progent can assist you to move to Operations Manager 2016 from earlier releases of Operations Manager or from different monitoring products, or combine a variety of monitoring systems into a cohesive IT management solution. Progent can also help you expand your SCOM 2016 scope to incorporate resources hosted on public clouds including Microsoft Azure and Amazon AWS.
Expert Microsoft Certified SharePoint Online Troubleshooting
SharePoint Server Network Consulting
Progent's Microsoft-authorized consultants can show you how to rationalize the economic case for deploying SharePoint Portal Server 2007, consult with you on the most sensible edition of Microsoft SharePoint Server for your circumstances, offer configuration and integration services, help you to set up Microsoft SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and customized application software to work with SharePoint 2007, develop a company-wide security strategy that includes portal technology, and deliver maintenance and Help Desk services.
Server Management Network Consultants
24 Hour Virtualization Engineers
With virtual servers, businesses are able to operate many virtual machines on one physical server. Virtualization technology enables IT organizations to gain all the advantages of server isolation, but without the costs associated with buying extra server hardware. Virtual servers are the critical technology for private clouds, which provide important advantages such as lowering the costs of hardware, datacenter facilities, and management while improving data protection, system reliability, and disaster recovery. Other key server management technologies are network monitoring utilities, Windows Server Update Services, and remote system management cards. Progent's certified server management specialists can help you in all aspects of server virtualization and administration to enable your company to cut costs and conserve time.
24-Hour Microsoft Certified Upgrade Consultant Exchange 2003 Server
Exchange Server 2003 Consultants
Progent's Microsoft certified support team can help you design and implement an efficient in-place Microsoft Exchange 2003 upgrade plan that minimizes productivity downtime, reduces long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multiple server or multi-location upgrades, Progent offers the knowledge and experience to finish your project quickly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and consulting services include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are in keeping with your business needs.
Consultancy Mandrake Linux
Consultant Ubuntu Linux
Progent's Linux consulting experts provide small businesses and developers help with administering and supporting Linux systems that operate with Microsoft-based networks. Progent can give your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA certification. This broad array of experience provides you with an easy one-stop consulting firm to help you build and maintain a protected and robust cross-platform connectivity and communications environment that allows Linux and Microsoft coexistence by integrating Windows with leading Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
SQL Server Integration
SQL Programming Firm
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid creation of cutting-edge high-end applications that can give your company a significant competitive edge. SQL Server features built-in support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET platform.
Lync Server 2013 disaster recovery Specialists
Top Ranked Consultants Lync Server 2013 Front End Pool
Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of any size to create a centrally managed and protected communications environment that permits a BYOD computing style with IM, real-time presence, web conferencing with application sharing, as well as IP and PSTN telephony across a wide assortment of desktop and handheld devices. Progent's certified Lync 2013 consultants and system architects can help your company to assess the advantages of Lync 2013, design an in-house, cloud-based (with Lync Online) or hybrid topology appropriate for your current and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live online and on-premises training to your IT staff and end users. Progent has expertise in critical components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync 2013 with popular Microsoft 365 applications including Outlook and PowerPoint.
Microsoft Certified Partner Internet Security and Acceleration Server IT Consulting
Microsoft ISA 2004 Enterprise Edition Server Technical Support
Progent’s Microsoft certified professionals provide small and midsize businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can secure your IT system from attack by external and internal sources. Forefront TMG and ISA Server perform deep examination of Internet protocols such as HTTP, which allows these products to uncover many threats that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through expert planning and deployment of Forefront TMG and ISA Servers. Progent's Microsoft-certified consultants can assist you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.
3900 Router Computer Engineer
Core Routers Support
Cisco has developed a full array of routers including routers designed to deliver the security, performance, and availability demanded by organizations ranging from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and system availability. Progent can show you how to select and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it easy to expand as you support new users, start new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS operating system, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Series Routers.
MySQL WorkBench Outsourced Programming
24 Hour MySQL Community Edition Training
Progent offers affordable remote access to an Oracle-certified MySQL administrator or software programmer and can assist businesses of all sizes to configure and maintain MySQL in a reliable IT infrastructure that offers high levels of performance, scalability, and security. Progent also has proven skill assisting companies migrate databases from an Oracle environment to MySQL.
Integration Support Cisco VoIP Phones and Unified Messaging
UC540 Specialist
Progent's Cisco-certified IP phone and video IP phone experts can assist your business to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Cisco Unified Communications Manager Express to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM applications such as Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent can provide support with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.
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